Ultimus BPM for Debt Management

Mihails Galuška

Nexum Insurance Technologies

mihails.galuska@nexum.lv

+371 29137360

Goal – collect information, core

business operations with accounts,

products, HR, contracts

Goal – excellent customer &

internal service, fast and

accurate operations, control

HR system, Accounts,

Transactions, Contracts,

Document storage

Fact view Process view

Partner integration Task automation

Fast communications

Operational control

Error-free operations

Debt information comes directly from accountancyBenefits: Debt collection starts immediately

Automated remindersBenefits: no human interaction to prepare and send them

Classification according to predefined business rulesBenefits: focus on the most promising and important debts, optimized workload

Debt collectionAutomated deadline control at each step

Customer-Product patterns

Product First reminder Call Contractbreak

Pass to externalcollector

Write-off

Loan securedwith income

+5 days, automatically>2000 LTL

+10 days, customermanager>2000 LTL

+60 days,lawyer>2000 LTL

+90 days, automatically>2000 LTL

+720 days, accountant>2000 LTL

Loan againstsurety

+10 days, automatically>2000 LTL

+15 days, customermanager>2000 LTL

+60 days,lawyer>2000 LTL

+90 days, automatically>2000 LTL

+360 days, accountant>500 LTL

Real estateloan

+2 days, automatically>5000 LTL

+10 days, customermanager>5000 LTL

+30 days,lawyer>5000 LTL

+45 days, automatically>5000 LTL

<auctionprocess>

Loan up to 3000 kroons

+5 days, automatically>150 LTL

+7 days, customermanager>500 LTL

+15 days,lawyer>500 LTL

+30 days, automatically>500 LTL

+360 days, accountant>500 LTL

Outsourced debt collection

Debt collectorCreditor Legal services

provider

Debtor

Smart process routing

Queues

30%70%

Persons or groups

Job functions

Relative job

functions

Weighted groups

User view - individual task lists

• Real-time task lists - no reporting overhead

• Prioritized active, completed, overdue, urgent tasks,

• Outlook, browser or other application

• Shared Inboxes

operator

Business rules

• Debt sizing, classification and prioritization

• Debt with/without loan security

• Schedule for reminder letters

• Roles and task completion time

• Employee cost rates

Customer&user view - automated reminder letters

• Different media – e-mail, fax, post mail, SMS

• Automated generation and distribution using message templates

• Always sent on-time

• To be used for 80% of debts

• No human power required!

Process bottlenecks and performance

Measure efficiency of debt collection

◊ Recovery rate,

◊ Older than X days...

◊ # of bad debts

Single application for all processes

Process changes

15

Architecture (SOA)

Core business functions:

ERP system

Process context:

Ultimus BPM

Alerts and notifications:

E-mail serviceCentralized document storage:

Microsoft Sharepoint

Core business

information