Dealing with Difficult Tenants
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Transcript of Dealing with Difficult Tenants
Difficult Tenants Putting On A Winning Game Face
Presented by Brent Davies
Landlord Required Tools
Know the Law (RT Act)Have Your Winning Game FaceHow The Courts Work The “Secret” to Finding the
Best Tenant
New Real Estate Investors
Find propertyBuy propertyObtain financingRent out the propertyFind another property
Equity Building Tenants
Pay the rent on timeRarely call to complainKeep the property clean
and in good condition
Tenant Warning Signs
Avoid YouCall to give you grief about the
propertyComplain about RepairsCall the Health BoardElaborate story about the
situation
Sometime in the Future
Rent cheque is lateYou call the Tenant“the cheque is in the mail”Cheque arrives 2 weeks
laterBank returns cheque NSF
No Longer an Equity Building Tenant
1 month rent outstandingMortgage is outstandingWhen am I going to get my
money?Now what?
All is Not Lost
By learning how to deal with problem tenants, you will minimize the stress they can cause
If you act promptly in a professional manner
What is the Worst That Can Happen?
Lose several months of rent
Unable to collect all damages owing
Lose everything
Now How Do You Feel?
ScaredAngryTaken advantage of Betrayed
Tenants Can
Make my blood boilRaise my blood pressure Make me do stupid thingsTurn a rational person into
an idiot
What You Do Now?
Rush over to the tenant’s place?
Bang on the door? Tell them all your troubles?Demand your money???
This is How Your Tenant Sees You!
What you want the Tenant to See
Not This Person
My Policy
“I Will Address the Issues”“You Will Pay the Rent”Not “I Will Fix If You Pay” I Provide Good Homes for
Good People
Amateur VS Professional
Emotional vs Rational Want Tenant to feel sorry for him
vs don’t disclose his personal details to tenant
Listens to sob stories vs know the story does not affect the situation
Does not knows the rules vs knows the rules
What the Tenant Does Not Care About
Your cash flowThe value of your
InvestmentYour Time
Your mental health
What the Tenant Does Care About
Safe and secure place to live
Their moneyTheir time
Now You have 3 Choices
Ignore the situation and hope the tenant fixes it
Visit the tenant to discuss the issues
Proceed directly to eviction process
Straight Talk with Tenants
What are the issues? Can we resolve the issues?Formalize a payment planDate and sign the payment
planAdd if payment not made, it
all becomes due and payable
Why Not Just Serve the Notice Now?
Once the notice is served the relationship is changed forever
I have found most people will pay if treated with respect
No More Mr Nice Guy
That’s it, no more chances“Pay up or Get out”You must be firm and
decisive
New Game Face
Reasons for Eviction
Non payment of rent, 90% of all evictions
Noise, damages, illegal activities
Selling the propertyChange of use, condo, owner
to occupy
Alberta Eviction Rules
Non payment of rent is a substantial breach of lease
14 day notice periodNotice is void if rent is paid
within the notice period
Serve the Eviction Notice
Serve the notice in person or post on the door.
Must be given directly to an adult who apparently resides in the unit.
Document time, date of service and name of person who served the notice.
Common Eviction Mistakes
“Your partner said I could…”
“I thought you were not serious”
“Changing your mind”
Tactical Errors
Cutting off utilities Changing the locksEntering the suite without
proper noticeIntimidation- yelling,
swearing, threats
Winning Techniques
Only 1 person to deal with tenant
Be firm, you pay or leave4 days later, call to set up move
out inspection 4 days to go, call to confirm the
appointment
What is Your New Game Face?
The Baby
What is Your New Game Face?
The Professional
What is Your New Game Face
The Enforcer
Your New Game Face