Dealership Improves Customer Satisfaction and Speed with Adoption of Vantiv Mobile Checkout

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Got Mobile? Improve Customer Satisfaction and Speed with Vantiv Mobile Checkout Now!

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Earn how Vantiv Mobile Checkout, a cloud-connected, tablet-based mobile POS solution, was quickly set-up in the Service Department of a car dealership and is helping to increase customer satisfaction with convenient and secure mobile payments anytime, anywhere.

Transcript of Dealership Improves Customer Satisfaction and Speed with Adoption of Vantiv Mobile Checkout

Page 1: Dealership Improves Customer Satisfaction and Speed with Adoption of Vantiv Mobile Checkout

Got Mobile?Improve Customer Satisfaction and Speed with Vantiv Mobile Checkout Now!

Page 2: Dealership Improves Customer Satisfaction and Speed with Adoption of Vantiv Mobile Checkout

©Copyright 2014 Vantiv, LLC. All rights reserved. VMSMCCS001 01.14

In 2013, Grand Chrysler Dodge Jeep RAM, in Lowell, MI, adopted the use of Vantiv Mobile Checkout in its service department and dramatically improved the service experience for its customers.

In fact, 63.9% of retailers believe that mobile POS is the primary catalyst for engaging customers by transforming their in-store experience – and elevating sales associate support.

Source: RIS News Customer Research, Expanding the Boundaries of POS, 2013

How Can Vantiv Help?

Vantiv Mobile Checkout powered by NCR Silver is a tablet-based, cloud-connected point-of-sale (POS) system which gives you the mobility to reach customers and sell anywhere with the freedom to access all your data through the back office from home, office or on the road. This all-in-one mobile POS system makes it easier for you to manage inventory, track sales and profitability, market to customers, and process sales onsite or at any location.

Who Does Vantiv Mobile Checkout Benefit?

• Typicallysmalltomid-sizedbusinesses;

• Businessesthatwouldliketoaugmentsales by adding a mobile component, suchasakioskorsidewalksale;

• Operatorsofsinglestoresandsmallchains(e.g.,2-15locations);

• Fieldservicebusinessesthathavedirect customer payment transaction interaction (no invoice billing).

Dealership Improves Customer Satisfaction and Speed with Adoption of Vantiv Mobile Checkout

“We want to provide a top notch customer experience when our customers come to get their vehicles serviced. Vantiv Mobile Checkout is a no brainer when looking at the benefits that it provides. The process is very easy, smooth,

and does not take up a lot of time.”

Vantiv Mobile Checkout is simple

and fast!

“After researching multiple companies and doing side by side comparisons the decision to work

with Vantiv was pretty easy to make. After using Vantiv for a while it only confirmed our decision was the proper one as we worked with the customer service team on a few issues. The

24 /7 customer support is unmatched by any customer service dept I have ever worked with.”

Vantiv Mobile Checkout provides live support 24/7!

“Our customer satisfaction scores have gone through the roof with this new process. The customers love this technology and a better relationship by only dealing with one person through the entire transaction.”

Vantiv Mobile

Checkout helps me deliver a

superior customer experience!

Vantiv Mobile Checkout Lets Customers Pay When and Where They Want!With increasing mobility, the cash register is not going to be the only place where customers buy products. The point of sale can be just about anywhere — where consumers travel, at home or work, while waiting for the bus. In most places, even in the store, mobility will be key to keeping your brand front and center for consumers.

Companies need to formulate point-of-sale strategies for reaching consumers. With Vantiv Mobile Checkout, they can easily reach consumers before and after a purchase, as well as during the actual transaction, making it possible to weave messages and the brand into the lifestyle of the consumer.

Together, with our range of smart, technology-driven mobile solutions, we’ll help you create a superior customer experience while improving your efficiencies. Secure POS mobility, backed by a PCI compliant gateway, enables businesses to sell and reach more customers with 24/7 access through the cloud-connected solution.

Bob Kornstadt, Service Manager, Grand Chrysler Dodge Jeep RAM