Dealernet (Miscellaneous Requests) - Maxis … (Miscellaneous Requests) System Guide Table of...

Dealernet (Miscellaneous Requests)

System Guide

Table of Contents 1. Transactions Supported By CDPU ...............................................................................................................1

2. Dealernet Miscellaneous Request Main Menu ...........................................................................................3

3. New Request ...............................................................................................................................................5

2.1 Change Rateplan (with contract) ........................................................................................................5

2.2 Change Rateplan (without contract) ...................................................................................................6

2.3 Bill Merge ............................................................................................................................................7

2.4 Bill Separation / Corporate or SME Individual to Individual ...............................................................8

2.5 Add/Delete VAS ..................................................................................................................................9

2.6 Change Bill Cycle .............................................................................................................................. 11

2.7 Increase/Decrease Credit Limit ........................................................................................................ 12

2.8 Change of MSISDN ........................................................................................................................... 14

2.9 Approval for 7th Line and above...................................................................................................... 16

2.10 Add MISM ........................................................................................................................................ 17

2.11 Prepaid Profile Update ..................................................................................................................... 19

2.12 Prepaid Transfer Ownership ............................................................................................................ 21

2.13 Postpaid Transfer Ownership........................................................................................................... 22

2.14 Post to Pre ........................................................................................................................................ 23

2.15 Prepaid Sim Replacement ................................................................................................................ 24

2.16 Postpaid Sim Replacement .............................................................................................................. 25

4. View Report.............................................................................................................................................. 27

1 | P a g e

1. Transactions Supported By CDPU

Dealernet Type of Request MEPs Dealer Remarks

Manual Portal

( Online

Registration)

New Registration N Y* � Dealernet access available to MEPs as

BCP; submission is allowed only when

system is down

*Only applicable to Dealer without RR

Portal access

Number Retention Y* Y � *Only applicable for customer under

“Blacklisted”

*Dealernet access available to MEPs as

BCP; submission is allowed only when

system is down

Number Porting (Multiple

Post to Pre)

Y Y

MNP Reject Submission Y Y

Consumer

Portal

( RR portal )

New Registration

Approval needed due to

following scenario

- Blacklisted customers

- Write-off customer

more than 6th

line

approval

Y Y Transactions that require approval will be

landed at CDPU for action.

� For blacklisted customers, MEPs to

proceed via Online Registration

Portal with release letter send to

Centralized Data Processing Unit

(CDPU) fax number 603-74910316.

� For write off accounts, MEPs to

submit via Online Registration

Portal once customer settle the

write off amount.

*The transaction will be auto-flow from

RR Portal to Kenan after CDPU approved

2 | P a g e

Dealernet Type of Request MEPs Dealer Remarks

Misc Request Change Rate plan Y* Y � *Dealernet access available to MEPs

as BCP; submission is allowed only

when system is down

Change Rate plan (with

contract)

Y* Y � *MEPs – only applicable for CRP

recontracting with penalty waiver

Bill Merge Y Y

Bill Separation Y Y

Approval of 7th lines and

above (Broadband only)

Y Y

Delete VAS Y N

Add International

Roaming/Call Conference

Y N

Change of Bill Cycle Y N

Increase/Decrease Credit

Limit

Y N

Change of MSISDN Y N

Add MISM Y N

Postpaid Transfer

Ownership

Y N

Prepaid Transfer Ownership Y N Transfer ownership for HYC is not allowed

for recipient above 25 years old. MEPS

have to assist customer to change the plan

to #Hotlink via UMB before submit to

CDPU

Prepaid Update Customer

Information

Y N

Change of Market Code

(Corp/SME Individual to

Individual)

Y N

Prepaid Sim Replacement N Y Only for Prime and Prestige dealer

nationwide

Postpaid Sim Replacement N Y Only for Prime and Prestige dealer

nationwide

Post to Pre Y N

3 | P a g e

2. Dealernet Miscellaneous Request Main Menu � Login to Dealernet

� Click on Misc Request

4 | P a g e

There are 3 options under Dealernet Misc Request Main Menu:

Options Description

New Request Allow users to place requests. There are 10 different types of requests:

i. Change of Rate Plan (with contract)

ii. Change of Rate Plan(without contract)

iii. Bill Merge

iv. Bill Separation / Corporate or SME Individual to Individual

v. Add/Delete VAS

vi. Change Of Bill Cycle

vii. Increase/Decrease Limit

viii. Change of MSISDN

ix. Approval of 7th line and above

x. Add MISM

xi. Postpaid Transfer Ownership

xii. Prepaid Transfer Ownership

xiii. Prepaid Update Customer Information

xiv. Prepaid Sim Replacement

xv. Post to Pre

View Report Allow users to view the current status and details of each requests

Misc Request System

Manual

Allow users to view the user guide with screenshots

5 | P a g e

3. New Request

2.1 Change Rateplan (with contract)

� Click “New Request” from Dealernet Misc Request Main Menu

� Select Change of Rate Plan (with Contract)

� Fill in the required information

� Under the Dealer Remarks field, fill in the contract information

� Upload all relevant documents and addendum

� Click “Submit” to submit the request

IMPORTANT NOTES:

Maxis Exclusive Partner (MEP) should proceed in Kenan except for recontracting/exceptional transaction.

6 | P a g e

2.2 Change Rateplan (without contract)


� Select Change of Rate Plan (without Contract)



IMPORTANT NOTES:

Maxis Exclusive Partner (MEP) should proceed in Kenan except for recontracting/exceptional transaction.

7 | P a g e

2.3 Bill Merge


� Select Bill Merge



8 | P a g e

2.4 Bill Separation / Corporate or SME Individual to Individual


� Select Bill Separation / Corporate or SME Individual to Individual



IMPORTANT NOTES:

For Bill Separation:

• Maxis One Share cannot be separate from main line account

• Liberalisation(Elite / Select / Mass ) will be updated on the next day of separation

For Corporate or SME individual to Individual:

• Any corporate component/rebate found will be removed when converting to individual account.

9 | P a g e

2.5 Add/Delete VAS


� Select Add/Delete VAS


� Upload all relevant documents and forms (if required)


IMPORTANT NOTES:

For Delete VAS:

• For IDD removal, please take note that International Roaming will be removed as well

• For GRPS removal, please take note that 3G Telephony & MMS will be removed as well

For Add VAS (Call Conferencing) & (International Roaming):

• Ensure Account is current and no overdue or written off

• Elite / Select / Mass - C and less than 2 years, Deposit RM1000 per line + Letter of employment (Call

Conferencing)

• Please attach owner's photocopy ID (New IC, old IC, passport, police/army ID)

• Please attach Complete Service Change Form with customer signature

10 | P a g e

11 | P a g e

2.6 Change Bill Cycle


� Select Change Of Bill Cycle



IMPORTANT NOTES:

Ensure the current bill cycle is complete before submit the request

12 | P a g e

2.7 Increase/Decrease Credit Limit


� Select Increase/Decrease Limit


� Upload all relevant documents and forms (if required)


IMPORTANT NOTES:

Kindly ensure the following checks are completed before submit the request:

For Increase Credit Limit:

1. Account Less Than 6 Months with No Existing Account(s):

• Account must be current without overdue/exceed limit/write off amount on customer's existing

and related accounts

• Call 123 for assistance

2. Account More Than 6 Months:

• Account must be current without overdue/exceed limit/write off amount on customer's existing

and related accounts

• Copy of NRIC & Service Change Form

For Decrease Credit Limit:

• Check the account to see if there is any overdue amount.

• If yes, request customer to settle the overdue payment so that the total billed and unbilled amount

after payment is less than the new lower credit limit requested. (This is to avoid the lines to be

immediately barred.

• Copy of NRIC & Service Change Form

13 | P a g e

14 | P a g e

2.8 Change of MSISDN


� Select Change Of MSISDN



IMPORTANT NOTES:

• Account must be current without overdue/exceed limit/write off amount on customer's existing and

related accounts.

• MSISDN being reserved before submit the request.

• Do inform the customer that RM25 will be charged to the next bill.

15 | P a g e

16 | P a g e

2.9 Approval for 7th Line and above


� Select Approval of 7th

line and above



IMPORTANT NOTES:

• Strictly for Broadband registration only.

Fill in the No of Lines that

require approval

17 | P a g e

2.10 Add MISM


� Select Add MISM



IMPORTANT NOTES:



related accounts

• For NEW registered primary line; kindly ensure activation completed upfront before submit to CDPU.

(Registration to be completed under MISM simcard + data > 2GB assigned)

• For request to change the EXISTING line to primary MISM, kindly ensure sim replacement completed

upfront (with data > 2GB assigned) before submit to CDPU.

18 | P a g e

19 | P a g e

2.11 Prepaid Profile Update


� Select Prepaid Profile Update



IMPORTANT NOTES:


i. Please attached photocopy ID (New IC,old IC,passport,police/army ID) for request to update any

one of these fields; customer name/new IC/old IC/Police/Army ID/Passport No.

20 | P a g e

Fill up only the field/fields that need to

be updated

21 | P a g e

2.12 Prepaid Transfer Ownership


� Select Prepaid Transfer Ownership



IMPORTANT NOTES:

• Please attach both current & new owner's photocopy ID (New IC, old IC, passport, police/army ID) &

Change Service Form

Please indicate if this is HYC transfer

ownership

22 | P a g e

2.13 Postpaid Transfer Ownership


� Select Postpaid Transfer Ownership



IMPORTANT NOTES:


related accounts

• No Blacklist for new owner

• Existing owner account must be active >3mths tenure.

• Please attach both current and new owner's photocopy ID (New IC, old IC, passport, police/army ID)

with signed Registration Form & Change Service Form

Fill up the new owner’s information

23 | P a g e

2.14 Post to Pre


� Select Post to Pre



IMPORTANT NOTES:


• Existing owner account must be active with no write-off/outstanding and need to have > 6 months

tenure

• Please attach photocopy of owner IC & Change Service Form

24 | P a g e

2.15 Prepaid Sim Replacement


� Select Prepaid Sim Replacement



25 | P a g e

2.16 Postpaid Sim Replacement


� Select Postpaid Sim Replacement



IMPORTANT NOTES:


i. No outstanding/overdue/written off and account not barred (please call DRMC)

ii. 3rd Party SIM Replacement is not allowed

iii. Corporate Account SIM Replacement is not allowed

iv. Upgrade/Faulty SIM ONLY

v. Ensure that Principal Line holder is present to make any sim replacement for supplementary line

vi. Please attach owner's photocopy ID (New IC, old IC, passport, police/army ID)

vii. Please attach checklist & signed SIM Replacement Form

viii. Please attach picture of the old simcard (mandatory)

26 | P a g e

27 | P a g e

4. View Report

� Click “View Report” from Dealernet Misc Request Main Menu

There are 6 different statues

Request Status Description

New Newly created request

Processed (Partial) Part of MSISDNs in the request had been processed by CDPU

Rejected All MSISDNs had been rejected by CDPU

Done (Partial) All MSISDNs in the request had been processed by CDPU and at least one

MSISDN in the request had been rejected

Done All MSISDN in the request had successfully been processed

� Click on customer’s name to view the detailed report

Report can be filtered by status

Report can be filtered by date

Dealernet (Miscellaneous Requests) - Maxis … (Miscellaneous Requests) System Guide Table of...

Documents

Transcript of Dealernet (Miscellaneous Requests) - Maxis … (Miscellaneous Requests) System Guide Table of...