Deakin Uni - Videoconferencing journey
-
Upload
kathy-reid -
Category
Technology
-
view
492 -
download
3
Transcript of Deakin Uni - Videoconferencing journey
![Page 1: Deakin Uni - Videoconferencing journey](https://reader035.fdocuments.us/reader035/viewer/2022081903/5441d8fd8d7f7250708b6bc2/html5/thumbnails/1.jpg)
V id e o c o n f e r en c in g s e r v ic e m a t u r i t y : T h e D e a k in jo u r n e yKathy ReidInformation Technology Services Division4 July [email protected]
![Page 2: Deakin Uni - Videoconferencing journey](https://reader035.fdocuments.us/reader035/viewer/2022081903/5441d8fd8d7f7250708b6bc2/html5/thumbnails/2.jpg)
Key challenges and responses 2008-2010
• Network deficiencies to Warrnambool– Improved connection to Warrnambool with fibre
• Lack of standards , consistency and change control– Standards suite developed
http://www.deakin.edu.au/ict/standards/active.php– Configuration templates for endpoints– Better change control and planning, particularly for
infrastructure equipment (MCUs, gateways)
![Page 3: Deakin Uni - Videoconferencing journey](https://reader035.fdocuments.us/reader035/viewer/2022081903/5441d8fd8d7f7250708b6bc2/html5/thumbnails/3.jpg)
Key challenges and responses (cont’d)
• More rigorous process and CQI required– Better process documentation and training assets– Better use of monitoring, reporting and statistics– Quarterly issues report– Utilisation reporting to ensure maximum use of assets
• Aversion to video based on previous experience– Some handholding required– Deep root cause analysis of technical issues
![Page 4: Deakin Uni - Videoconferencing journey](https://reader035.fdocuments.us/reader035/viewer/2022081903/5441d8fd8d7f7250708b6bc2/html5/thumbnails/4.jpg)
![Page 5: Deakin Uni - Videoconferencing journey](https://reader035.fdocuments.us/reader035/viewer/2022081903/5441d8fd8d7f7250708b6bc2/html5/thumbnails/5.jpg)
Current status
• Come a long way, not perfect. • Vendor issues with new room fitouts• External parties – source of much difficulty• Benefits– Saving significant travel – Experts on demand – Better reach of teaching delivery – viz. Nursing– Better international collaboration – viz. India research
![Page 6: Deakin Uni - Videoconferencing journey](https://reader035.fdocuments.us/reader035/viewer/2022081903/5441d8fd8d7f7250708b6bc2/html5/thumbnails/6.jpg)
Future challenges
• Automation of room bookings– (multiple booking systems– TMS, Exchange, Syllabus)
• End of life rollovers• Video anywhere, anytime – integration– Explosion of video with external parties– Smartboards (Brigit)– Desktop videoconferencing, mobile videoconferencing– Recording, archiving and retrieval