DDiH, think tank 2011, cmh oneglobe, hotel think tank

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what will delight today's customers who are mobile lifestyle travellers? DDiH, Think Tank 2011, CMH Oneglobe, hotel think tank LEREVEREND Agnès MBA 2A CMH

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Transcript of DDiH, think tank 2011, cmh oneglobe, hotel think tank

Page 1: DDiH, think tank 2011, cmh oneglobe, hotel think tank

what will delight today's customers who are

mobile lifestyle travellers?

DDiH, Think Tank 2011, CMH Oneglobe, hotel think tank

LEREVEREND AgnèsMBA 2A CMH

Page 2: DDiH, think tank 2011, cmh oneglobe, hotel think tank

« At your disposal » 1/2 What is it? It is a new digital application in the hospitality sector.

For who? This new app is for your guests during their stay.

Costs? It is totally free for your guests. And, for you, the price is reasonable. More you will have partners less you will paid.

On which supports? On smartphones, ipad, and the hotel tv.

What is the principal goal? The principal goal of this new app is to facilitate the stay of your guests in your hotel but also in the city. With this app, you can help, respond and communicate with your guests when they need.

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« At your disposal » 2/2

How it works

The totality of this application is accessible only for your guests who stayed in your hotel. When they arrive to your hotel, they will receive a code to download and use this application.

With this code, the guest can download this application on a smartphone, an ipad, or, he can use this app on the tv in his room.

After their stay, it is as you want : all your guests can keep their access and can go on this app at everytime ; or, you can choose that only your VIP guests can keep their access after their stays.

It is essential to keep in mind that this application is only for your guests. It is a new way to communicate with your guest and to develop the loyalty of your guests.

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« At your Disposal » : The concept

This application will be in three most important parts:

In the hotel (in relation with all the services)

Guide about all the touristic activities (restaurants, bars, museums…), like a virtual concierge.

For business travelers : Possibility to meet the others business travelers present in the hotel at the same time.

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« At your Disposal » : In the hotel 1/2

In relation with all services of the hotel 24H/24.

Access to the room service menu.

Access to the restaurant and the bar of the hotel (to see the menu, and to make a reservation, to see the availability…).

Be in relation with the housekeeping department : the guest will choose when he wants that his room is cleaned …

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« At your Disposal » : In the hotel 2/2

Direct assistance : the guest can be in relation directly with technicians, without to have the reception in intermediary. It will be more rapid.

Reservation : for a wake up or a taxi, the guest just need to select the hour of his wake up, or what type of taxi he wants, and for when

Unlimited access : cinematheque, music, ebook… Everything that distract your guest when he is in the hotel.

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« At your Disposal » : a virtual concierge

Geo-localization : To see all restaurants, bars, shops et touristic attractions in the city.

For restaurants and bars, the guest can find menus, prices and promotions when these restaurants and bars are your partners.

Access to a guide on all the principal museums of the city such as Louvre musuem or Orsay museum in the you are situated in Paris.

Free access, 24h/24 with your concierge.

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« At your Disposal » : business posibility

This new application proposes for your buisness guests to meet others business guests who are in your hotel at the same period.

Geo-localization : to see all the companies, banks, meetings centers,… which are situated around the hotel.

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« At your Disposal » : Partners

Your hotel need to have some partners such as:

Restaurants and bars situated around the hotel.

Most importants museums and art galleries of the vity.

UGC for the cinematheque (UGC permit at your guests to have access to all the films, also the news films).

NRJ ou itunes to the music lists.

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« At your Disposal » is useful because…

For your hotel:

It is a good way to communicate and develop the loyalty of your guests.

This application improve the management of the complaints and problems, It permits to accelerate their treatment.

It is a good advertising.

It shows and proves your modernity, your dynamism, ...

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« At your Disposal » is useful because…

For the guests:

This application will help them in the planning of their holidays.

It is a virtual guide for their vacations but also for the hotel.

It facilitates the communication between the guests and all the services of the hotel.

A good way to communicate with the others for business guests.

With this application they can win points in the reward program of the hotel.

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« At your disposal » is a new concept of application. It is a very complete application and, nothing in this genre already exists, so it is modern and unique application.

« At your disposal » is for luxury hotels (4 or 5 stars hotels), boutique hotels and palaces. At the moment, this application is valable only for these hotels situated in Paris.