Certification Answers

1. Key traits for an effective Dell Brand Ambassador include: Select all that apply.

Casual outlook

X No-nonsense attitude

Competitive nature

X Can-do Spirit

2. When responding to customer questions, it’s important to: Select all that apply.

Say something – anything – even if you don’t know the answer

X Be Confident

X Prepare ahead of time

3. When replacing a system board on an OEM-R product, what step should be performed during the FIRST boot?

No additional steps are required.

Reboot twice to take the new system board out of manufacturing mode.

X Install the OEM-R Identity module file.

4. In order for Dell to uphold total accountability for the operation of Dell products, Dell Service Providers should: Select all that apply.

X Read the dispatch notes and SOW before going onsite to get familiar with the customer’s environment.

X Work together seamlessly so that the customer perceives that a single organization is providing the services.

X Be dedicated to the highest quality standards in performing standards and support activities.

X Be cautious while handling customers equipment and not do anything that upsets the customers workflow.

5. It is acceptable for a Dell Service Provider to shut down the customer’s system without the customer’s or tech support’s permission. True or False?

True

X False

6. Which is not a key aspect of the Call Acknowledgment phase?

Set customer expectations

Read and understand dispatch notes

Prepare for the service visit

X Contact Tech Support and schedule an appointment

7. What feature in 12G server allows for better internal storage performance?

X Express Flash PCIe SSDs

SATA hard drives

PCIe 3 Slots

New PERC6 Firmware

8. Which Blade chassis I/O modules are available to enable Intelligent Network and Storage integration? Select all that apply.

It is supported by Dell 10, 11 and 12G servers

X It is a serial point-to-point connection capable of scaling to different widths

X It has a total data rate of 32 GB/s at 60& increase from PCIe 2

X It helps prevent bottlenecks at the I/O point

9. Which Blade chassis I/O modules are available to enable Intelligent Network and Storage integration? (Choose 3)

SCSI

X InfiniBand

X FibreBand

X Ethernet (1GbE, 10GbE & DCB/FCoE)

10. DDR3 SDRAM and DDR2 SDRAM can share space in the same server, but they will operate at the speed of the slowest installed module.

True

X False

11. Which Dell Server series offers maximum density for space optimization?

Rack Server

Tower Server

C Series

X Blade Servers

12. The entire 12G family of C-Servers now include the full Enterprise version of iDRAC7. True or False?

True

X False

13. Where does the CMC reside on the back of the M1000E? Click on the image below indicate your response.

14. What range of servers is purposefully design and built for gaming and cloud building?

X PE C-Series Servers

Performance Rack Servers

PE M1000e and Modular Blade Servers

Performance Tower Servers

15. Rack servers have which letter in front of model?

M

X R

C

T

16. Cooling Fans in the R720 are hot swappable. True or False?

X TrueFalse

17. After replacing a system board what is required for the digital licenses to function?

iDRAC7 enterpriseIPMI

X Correct service tag in the service tag fieldNo requirements

18. What Power Supply LED indicator patterns indicates there is a problem with the power supply on a R320 system?

X Flashing AmberNot LitFlashing GreenGreen

19. After replacing a hard drive on a 12G server, how can you tell that the new drive has started rebuilding?

X The drive status indicator blinks green slowly

The drive status indicator blinks green two times per secondThe drive status indicator blinks amber four times per second

The drive status indicator is off

20. The PowerEdge R210 has an internal USB key.True or False?

X TrueFalse

21. After replacing a FRU, you discover that the system is still not functioning properly.Which key is pressed during POST in order to access the embedded ePSA diagnostics?

F2F12F10

X F11

22. You have just replaced the coin-cell battery on a PowerEdge server. List the steps in order that are used to validate that the replacement is functioning.

1. Re-enter the time and date through the System Setup program.

2. Turn off the system and disconnect it from the electrical outlet for a short period of time, pressing the power button after after disconnecting the AC cable to drain power completely.

3. Reconnect and power the system on, entering the BIOS. Check to see that the system time and date have not changed.

23. When looking at the Power Supply Indicator on the PowerEdge R715, an alternating green and amber indicator light means…?

In standby mode, indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, also indicates that the power supply is providing DC to the system.

Indicates a problem with the power supply

AC power is not connected

X When hot-adding a power supply, indicates that the power supply is mismatched with the other power supply (a High Output 870-W power supply and an Energy Smart 570-W power supply are installed in the same system). Replace the power supply that has the flashing indicator with a power supply

that matches the capacity of the other installed power supply.

24. The PowerEdge R415 requires tools in the iDRAC6 Express Removal process

TrueX False

25. The PowerEdge M420 service tag is located on ______.

Blade top coverBlade SleeveEst Tab

X Blade handle

26. What must a customer have to upgrade their M620 from IDRAC7 Express to iDRAC7 Enterprise?

Enterprise hardware moduleExpress License keyLife Cycle controller

X Enterprise License key

27. What is the Dell mobile application used to read the QR code on the system information label in order to provide system documentation and videos for newer PowerEdge servers?

RedLaserX Quick Resource Locator

Quick Scan ProBakodo

28. PowerEdge M420 is a ______ height Blade Server.

X Quarter

Half

Three-Quarter

Full

29. Which command is used to update the service tag on a PowerEdge VRTX chassis?

asset.com

The VRTX chassis does not have a service tag

servicetag.exe

X racadm setchassisfru –m chassis –p glacier –s <servicetag> and press <Enter>

30. What interface options are available for management and configuration of the switch module (PowerConnect 6220) in the PowerEdge M1000e? Select all that apply.

2161DS Remote Console Switch SoftwareX CLI

Server AdministratorX GUI

31. After replacing a CMC card on a PowerEdge VRTX chassis, what step should be taken prior to demonstrating the working system to the customer?

Perform a driver update within the OS

No additional steps are requiredFlash the system board BIOS

X Perform a firmware update on the CMC

32. On the M820, it is necessary to remove the system board before removing any memory modules from processors 1 and 2. True or False?

TrueX False

33. Where is the front access hard drive backplane located on the C5220?

X Tin PanRear CoverExpansion Card RiserFront CoverInternal Hard Drive Tray

34. What components need to be removed before

removing Power Cage on a PowerEdge C8000? Select all that apply.

X Fan CageX Fan Module

Front Panel BoardX Front Panel Ribbon CableX Fan Controller Board

35. Which of the following tools are NOT required tools for servicing the PowerEdge C8000? Select all that apply.

ESD matX Flat-head screwdriverX Needle-Nose pliers

Wrist grounding strap#2 Phillips screwdriver

36. What additional device must be removed after the system board assembly on a C6100 before you can remove the memory DIMMs from the system board?

Heat SinkX Cooling Shroud

Hard DrivesCooling fans

37. The Power Edge C6100 fans are all removed together as an assembly. True or false?

TrueX False

38. A ______ is a device that enables a host to interface with a network. Select all that apply.

X Network Interface CardX Converged Network Adapter

Storage ControllerX Host Bus Adapter

39. Which system management suite is used to view and manage either PowerConnect W-Series switches and multi-vendor devices throughout your facility?

X Dell AirWave Management SuiteDell OpenManager Networking Management

Dell Fabric ManagerDell OpenManage Network Manager

40. SFP+ modules are removable, SFP modules are not. True or false?

TrueX False

41. What OSI Model Layer provides the functional procedural means of transferring variable data sequences (called datagrams) from one node to another connected to the same network?

Layer 4Layer 5Layer 1Layer 6Layer 2

X Layer 3Layer 7

42. Different types of switches operate at a several different layer of the OSI model. What layer would a LAN Switch operate at?

Layer 3Layer 1Layer 4

X Layer 2

43. How many PC8024 units can be stacked together?

X 6

4

8

3

44. Choose the correct answer: Where would you set the IP address on a M6220 modular switch?

Using the switch service portUsing Network Properties in the OSThe IP address cannot be changed

X Using the CMC GUI

45. Which of the following switch models is a 10/100 Mbps switch providing 1 Gbps uplinks?

M622054xx series

X 35xx series62xx series

46. When connecting to a PowerConnect 28xx series switch via the serial console, what are the default settings used?

X 9600 bps / 8 Data bits / No Parity / 1 Stop bit / No Flow Control

115200 bps / 8 Data bits / No Parity / 1 Stop bit / Hardware Flow Control

9600 bps / 8 Data bits / No Parity / 2 Stop bit / No Flow Control

115200 bps / 8 Data bits / No Parity / 1 Stop bit / No Flow Control

47. Which of the following switches are primarily Web-managed switches? Choose two.

X 28xx series35xx series6000 series

X 27xx series8000 series

48. Choose the correct description of the 10Gb blade pass-through switch system LED pattern shown in this image.

X Fault in System CMC-detected

FW update is in progress or Fault in Self-diagnosed

PTM is on operating Normally

Boot in Progress PTM not ready

49. What does the SFP+ status indicator of Green/Blinking Amber mean on a 10Gb Ethernet blade pass-through module?

The Ethernet connector is linked to the blade and there is no network activity.

X The Ethernet connector is linked to the blade and there is network activity.

The Ethernet connector is not linked to the blade and there is network activity.

The Ethernet connector is not linked to the blade and there is no network activity.

50. When installing a replacement I/P module on an M1000e chassis, you should never force the insertion of the module due to possible damage to the connector and pins.

X TrueFalse

51. Which are the supported features of Dell PERC SAS RAID Controllers (Choose 4)

Direct connection to NASX Drive roamingX Ability to expand an existing array

Automatic data tieringX Hot SparesX Hot swapping

52. Which are the advantages of SSDs? (Choose 3)

X 2x the IOPs per watt, a third of the watts per drive and lower heat dissipation

X Faster start up (no spin up) and access to data (no rotational latency)

Storing data which rarely accessed

X Increased small-block I/O performance

Less expensive to SAS drives

53. An advantage of NAS Storage over DAS Storage is it shares and backs-up files from a central location?

X TrueFalse

54. The PowerVault 114T is:

Dell’s next generation SAN

X A rack-mountable tape backup device capable of holding 1 or 2 tape drives.

A stand-alone tape backup device that can be mounted inside a server or in an external enclosure suitable for sitting on a desktop.

A rack-mountable tape backup device capable of holding up to 4 tape drives

55. You notice an error code “7” on a LTOS tape drive. What does this indicate?

X Faulty mediaOver-temperature conditionDrive needs cleaningDrive hardware failure

56. You are on-site replacing an internal RD1000 drive and the tape fails to eject when the eject button is pushed, or through Windows Explorer. What other method can be used to remove a stuck cartridge?

Press the Emergency Eject button

Press the eject button rapidly 3 times

Manually force the cartridge from the RD1000

X Insert a straightened paper-clip into the Emergency Eject Hole

57. Write-protection will not prevent cartridge from being erased by bulk-erasure or degaussing. True or False?

X TrueFalse

58. What is the first step when recovering a stuck tape on a PowerVault LTO6 tape drive?

Disconnect the SAS cable

Update the firmware with ejection code.

X Press and hold the eject button for 10 seconds, then release.

Manually pull the tape from the slot.

59. When in maintenance mode on the LTO6 tape drive you can run diagnostics, test write and read functions, test a suspect tape cartridge and perform all other diagnostic and maintenance functions when concurrently running other read and write operations. True or false?

TrueX False

60. How do you enter maintenance mode on a PowerVault LTO6 tape drive?

Press the maintenance mode button on the back of the drive

Press and hold the unload button 10 seconds

X Triple-click the unload button

Quickly remove and replace power to the drive

61. Which components must be removed prior to replacing a Control Panel on the MD1220? (Choose 2)

Power SupplyX Front bezelX All hard drives

Midplane

62. What does an amber LED on an MD 1220’s power supply module denote?

No fault condition is presentNo power or voltages are out of specification.

X Output voltages are out of specification or cooling fan(s) have failed.

AC input voltage is within specifications

63. What needs to be done to change the enclosure mode of an MD 1220 between unified and split?

Toggle the switch on the rear of the enclosure.

Toggle the mode using OMSM.

X Toggle the switch on the front of the enclosure.

The mode is automatically set by the cabling configuration.

64. You must power off the PowerVault MD1120 when replacing an EMM in a Dual EMM configuration.

TrueX False

65. How many MD1220 enclosures can be attached to a single PERC H800?

123

X 4

66. What keystroke is sued to enter the PERC H710 BIOS?

X CTRL R

SHIFT F10F8F12

67. Which of the following components must be installed in a PowerEdge server in order for the Backup and Restore feature to function in the Lifecycle Controller GUI?

USB driveSSD

X vFlash cardPERC H800

68. When running Intel’s diagnostic software on a network adapter, if there is an MS-DOS network driver present, such as MDIS2 or DOS-ODI, the test utility and the network driver could become unstable. True or false?

X TrueFalse

69. When replacing a battery backup (BBU) on the PERC H800, it is necessary to also replace the DIMM.

TrueX False

70. What Broadcom application is used to run

diagnostic on a NetExtreme II network adapter?

PROSet softwareX BACS 4

Hyper-VDiags.exe

71. For automatic firmware updates to work on replaced PERC controller, which of the following tasks must be followed (Choose 3)

X The new part must be installed in the same position

X The “Part Replacement” feature must be enabled in the iDRAC settings

The firmware must be manually saved from the old PERC prior to replacing it

X The new part must be identical to the one being replaced

72. Customer has a non-Dell rack and ReadyRails II were shipped with their new 12G Server, will the ReadyRails II still work in this scenario?

TrueX False

73. Which product line is not intended for business users?

Inspirion

74. To handle a Dell event effectively, the Dell Installation Provider should:

Have his tool kit ready on arrival at the customer site.

Make humorous statements about any minor accidents he might have caused.

State the amount of fixed hours he will work at the customer site.

Assure the customer that he is well trained to do break/fix procedures well.

75. Do not always assume a customer fits into a specific bucket. True or False?

True

False

76.To be an effective Dell Service Provider, you should have a deep understanding of the Dell Service Call process. Which of the following steps is part of the Dell Installation delivery procces?- Select all that apply.

Installation

Arrival on Site

Closing the Call

Call Acknowledgement

77. Dell´s FlexMem Bridge feature will be available to the 12G server line.

True

False

78. Dell´s Rack Servers offers density without compromising scalability and uptime. True or False?

True

False

79.What Dell Server would be most suited to a small Remote or Branch office?

R620

C6220

T620

M620

80.Which of the following is a new management offering with 12G servers?

Lifecycle controller

iDrac7 with Lifecycle controller

iDrac6 and Lifecycle controller

iDrac7

81.In order for the R820 to maintain proper system cooling, all emty hard-drive slots must have a hard-drive blanks installed. True or False?

True

False

82.The Dell Unified Server Configurator (USC) that is pre-installed configuration utility on the PowerEdge R410 will enable the customers to do the following... Select all that apply

Exporting Hardware Inventory

iDRAC Configuration

BIOS Settings

Physical Security Configuration

Raid Security Key Configuration

83.When replacing the system board on a „Dell OEM Ready“ branded version of the R910, what special precaution must be taken after the board is replaced?

Reconfigure the RAID array

Update the system board with the „OEM R“ system board BIOS

Flash the firmware on all internal peropherals

No special considerations are required

84.The PowerEdge R310 supports what minimum and maximum RAM configurations?

Minimum RAM 1 GB, Maximum 32 GB

Minimum RAM 2 GB, Maximum 32 GBMinimum RAM 1 GB, Maximum 64 GB

Minimum RAM 2 GB, Maximum 16 GB

85.Which of the following devices must be removed prior to removing the Hard Drive Hood on the PowerEdge C1100? Select all that apply.

Any attached peripherals

Expander Board

Hard Drives

Cover

86.

87.Which system management functions can be performed through the switch CLI? Select three correct answers.

E-Mail alerting

SNMP configuration.

Login configuration

VLAN configuration

Configuration and image files

88. Select all the available Image Upgrade Methods for PowerConnect switches. Select all that apply.

USB Drive

TFTP Server

Serial with Xmodem

89.You notice an error code „7“ on a LTO5 tape drive. What does this indicate?

Faulty media

90.What needs to be done to change the enclosure mode of an MD1220 between unfied and split?

Toggle the switch on the front of the enclosure.

91.You need to shut down a server for maintenance that s connected to a KVM switch. Which keystorke is used to access the KVM local user interface so you can access the server operating system?

Print Screen

92.The Dell Pdus provide reliable power distribution throughout a server rack enclosure without inhibiting access to the components within the enclosure. True or False?

True

93.A KMM is a 1U rack peripheral that provides keyboard, mouse and monitor functionality.

True

94.

Which cable type is used to establish communication between a Dell UPS and a PowerEdge Server.

Serial

95.Where can you locate the Service tag in DSET?

Main System Chassis

96.What version of DSET is supported for 12G?

3.2 & Later

97.Which pieces of data are necessary to validate diagnostics usage and results using ePSA?

Service Tag, Error Code, Validation Code

98.Parts which are returned to Dell should be re-packaged in the same manner in which they were received. True or False?

True

99.

Which of the following is NOT an example of Tier 2 diagnostics?

PowerEdgde Diagnostic