The Connector

October 2013 Issue Two

Core values or mission statements are

something that most companies have, but

experience has taught me that within most

companies the majority of employees do not

know what their employer’s mission statement is

or what their core values are.

At Desert Call Connection we are passionate

about our core values and passionate about

hiring people who can identify with and embody

these core values. These values should be

apparent in our work place every day in every

way. Every time we interact with our customers,

our colleagues, and our surroundings our core

values should be front and center.

Sometime within the next few minutes, hours, or

the next few days please spend some time better

acquainting you with our core values. I am

confident that our customers will benefit and in

turn you will personally have a more enriching

and enjoyable work-life experience. Your

coworker, Gabriel Desert Call Connection Core Values;

Respect, Willing to Learn, Attention to Detail,

Passionate about Others, Work Hard, Play

Hard, Goal Oriented, Sense of Humor,

Honesty, Team Work.

A word from

The

President/CEO

Movin’ on Up!

Be sure to congratulate Isaac Ashly Dunn and Kevin

Simpson to their well-deserved promotions! Ashly is the Call

Center Manager for Las Vegas and Kevin is the Call Center

Manager for San Diego.

Ashly Dunn has been promoted to the Call Center Manager

for the Las Vegas office; she has been with Desert Call

Connection for 2 years. Ashly was originally hired as Gabriel

Bristol’s Administrative Assistance and since has been in the

Call Center Assistant Manager role for 1 year. She has learned

every aspect of DCC with the ability to step into each role in

the call center as needed.

Kevin Simpson began his career at DCC over two years ago

as a Customer Service Representative was quickly promoted to

a Team Lead and eventually Assistant Manager. These are the

“official” titles that Kevin has held, but throughout the years, he

has worn many hats such as: Trainer, “IT Guy”, “Facilities Guy

and the General “go-to-guy”.

(Right) MCR

Stephanie Gonzalez-

Marquez takes a moment with

her daughter Mariana.

News from HR Congratulations go out to Desert Call Connection

employees celebrating the anniversary of their employment.

In Las Vegas Laura Myers marked her second year on

August 29th. In San Diego, Kevin Simpson celebrated his

second year on August 24th. Also in Las Vegas

Christopher Tuthill celebrated his one year anniversary last

February, Sheldon Castillo and Brandon Thomas in

March, Lucas Vetter, Devin Conner, Rashad Canada,

Kona White, Kelli Moss, and Lisa Bushman celebrated

their one year anniversaries in August. Kristin Weber and

Ashly Dunn also celebrate one year anniversaries in

September. Thank you for your dedication.

(Left) Assistant

Manager Isaac

Perez gives

MCRRs Teresa

Ocompo and

Dave Holloway

some

instruction

The Connector

Health and Wellness take center

stage at DCC

September 2013 Page 2

Desert Call Connection increases employee benefits

When life situations get stressful you now have resources to help you through

difficult times. As part of your benefits package, Desert call Connection

provides you, as well as members of your family, with Aetna Resources for

Living. All assistance is confidentially, and can help you to find resources and

information for mental health and well being, personal and professional

relationships, substance abuse, and several other life issues. To find out more

information click on the link below. Employee Benefits

Can you guess who these people are?

Tips from Team Leads

Member Care Representatives have a

huge role to play here at DCC. They

are the point of contact between the

customer and the product. This opens

a huge opportunity to inform the

customer of what Instant

Checkmate’s services are. When on

the phone with a customer, try to

explain the service in the best way for

the customer. Remember, knowledge

is power.

San Diego Team

Lead Garrett Relph

offers this advice to

help you enhance

your work

experience,

In the next issue of The Connector: ■ Focus on New Employees

■ A new look at employee benefits

■ Fun Committee Updates

■ A Message from the President

■ And Much More

Casserole Cook-off Winners

LAS VEGAS

(right) 1st

Place

Baked

Spaghetti by

Christina

Garcia

SAN DIEGO

(left) 1st Place

Cheesy

Meaty

Enchilada-

Role

By Kevin

Azero

SAN DIEGO 2nd

Place

(below) Green Chile

Chicken Enchilada by

Greg Russo

LAS VEGAS 2nd

Place (above) Chili &

Cheese Explosion by

Angelique Burrell