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DBK COMPANY PROFILE

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MISSION STATEMENT .......................................................................................................................................................... 3

HARDWARE CONSULTATION ............................................................................................................................................. 5

BREAK-FIX REPAIR SERVICES ........................................................................................................................................... 6

SOFTWARE DEVELOPMENT ............................................................................................................................................... 7

TOTAL ASSET MANAGEMENT ............................................................................................................................................ 8

BRANDS SOLD OR SERVICED .......................................................................................................................................... 10

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MISSION STATEMENT

DBK’s mission is to provide Life Cycle Management Products and Services for mobile computing and wireless data collection technology, while maintaining the highest level of comprehensive customer satisfaction. This is achieved through a cooperative environment of strategic business alliances, technical expertise, and unparalleled customer service.

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ABOUT DBK DBK Concepts excels in life cycle management for mobile technology. With a focus on total solutions, the company is familiar with all the prominent vendors for mobile data collection, and thus offers a consultative approach. First, DBK works together with customers to identify the environment and applications needed, and then constructs a personalized solution for those specific business needs. From hardware to software, repairs to asset management, DBK focuses on the total solution, cradle to grave, to maximize customers’ technology ROIs. DBK provides new and DBK-Certified refurbished equipment from top manufacturers of data-collection equipment. These include: Symbol, Motorola, Zebra, Panasonic, Apple, Samsung, Fujitsu, Honeywell, Datalogic, Janam, Datamax/O’Neil, Winmate, Lenovo, and more. Customers come to DBK for consultation, tailored recommendations, and provision of new and certified used technology. Technology like mobile computers, tablet computers, vehicle mount computers and mobile printers are all equipment with which DBK has a high level

of expertise. The company has strong relationships throughout the industry to source and procure the mobility technology customers need. As part of our total life cycle focus, DBK has an in-house software team to create custom solutions for the varying needs of its customers. DBK’s software services include: custom application development, application editing, application or OS migration, image loading, support and training. Whether starting from scratch or working with established programs, DBK’s software team ensures a smooth transition when adding new hardware to an install base. DBK is the largest independent depot repair center for mobile data collection equipment in the US. With over 80 technicians, electrical engineers and dedicated customer service professionals, DBK’s break-fix repair services are unparalleled. The company provides board level repairs, returning equipment to “like-new” condition. DBK offers custom service contracts, as well as detailed reporting, so that its services meet customers’ requirements and so customers have full visibility into the process. With strong vendor relationships, DBK is capable of repairing most mobility technology on the market. With a sophisticated rules-based proprietary application driving its operations, DBK’s life cycle management services are ideal for mammoth, yet intricate, projects. The scope of these projects may range from kitting and staging, to national deployments and equipment retrieval. All assets are tracked by serial number and every aspect of each project is tracked in ServTrack™, which also has a web portal for interactive communications between DBK and its customers. Because the system has complete detail of an asset’s life cycle, DBK can provide total asset management, soup to nuts. Companies like Ryder, UPS, Starbucks, McDonalds, Coca Cola, Sears, Navarro, Winn Dixie, Brandsmart, Perry Ellis and more come to DBK when they have data collection needs. These customers know that DBK has the operational efficiency to handle their high volume procurement and repair needs, but it also has the flexibility to customize processes to target their specific niche requirements. With over 25 strong years in business, DBK’s expertise in the industry is unrivaled. DBK strives to live up to its motto: “Once you experience DBK’s quality, nothing else will satisfy.” That’s an extraordinary standard to set, but DBK is always up to the challenge.

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HARDWARE CONSULTAION

Best of Breed Vendors | New and DBK Certified Refurbished Equipment | Tailored Recommendations Mobile Computers | Tablets | Barcode Scanners | Vehicle Mount Computers | Printers | More...

DBK offers the latest and most innovative solutions in mobile technology. DBK represents best of breed manufacturers for tablet computers, hand held computers, laptops, barcode scanners, vehicle mount computers, POS Transaction Terminals, Printers, Interactive Digital Signage, Kiosks and Wireless Networking Infrastructure.

We consult with our customers to provide a hardware agnostic recommendation for their niche technology needs. Our goal is to understand our customer’s environment and requirements, and to marry the best available suite of “best of breed” products to fit their business needs.

DBK utilizes our close relationship with top manufacturers in mobile technologies (Motorola/Symbol, Zebra, Honeywell/ Intermec, LXE, Panasonic, Fujitsu etc...) to help our customers evaluate the best of breed solutions that will provide the necessary compliment of technologies to facilitate the smooth and profitable operation of their businesses. We use our extensive purchasing power to ensure that projects are completed at the projected budgets. When budget is the primary concern, DBK is committed to helping you find the maximum ROI on your systems – especially when the original manufacturer has discontinued your product lines and their support of your equipment. Buying DBK Certified Refurbished Product allows you to find the replacements and spares you need, while offering a cost-efficient way to extend the life of your current systems.

At DBK, “Certified Refurbished” means legacy product of exceptional quality at extreme savings. To earn the “DBK Certified” seal, we submit all refurbished AIDC equipment to a rigorous set of tests that eliminates any hardware that fails to meet our exceptional, like-new standards. Legacy or new, DBK can source and recondition nearly any AIDC unit. DBK offers service contracts for

all the refurbished products we sell, so you can maximize your investment. When equipment is ready for retirement, DBK has environmentally responsible recycling and disposal services that are insured against liability and have a zero-landfill policy. We stay in constant communication with our customers and suppliers, in order to understand the trends in the industries we support and how technology is affecting these markets. We utilize this information during the planning phase of a project to help customers see innovative ways others are improving their efficiencies and productivity, and how they might implement these same solutions into their own operations. HARDWARE CONSULTATION OFFERINGS

Hardware Consultation Services

Network Design

Product Integration

Kitting

Image / OS Transfer

Secure Implementation

National Roll Out and Retrieval

Software Integration Support

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BREAK-FIX REPAIR SERVICES Depot Maintenance Services | Multi-Vendor Consolidation | Board Level Repairs | 80 Technicians |

Custom Contracts | Detailed Reporting

Break-Fix Repair Services are the cornerstone of DBK’s business. We stand behind our work by offering extended warranties, and can refurbish or upgrade your existing equipment to extend its usable life and enhance its performance, saving you considerable money over buying all new equipment. For more than 26 years, DBK has been helping organizations of all types and sizes lower their internal costs, overhead and frustration, all while improving their bottom line. Let us put our expertise to work for your business. DBK’s technical service department is composed of over 80 certified technicians and 12 highly skilled electrical engineers, who work in two shifts in order to get units out as fast as they come in. Our technicians are certified to work on products made by predominant wireless and barcode manufacturers in order to return equipment to “like-new” standards. In our expansive state-of-the-art warehouse equipment is repaired, cleaned and tested, then returned to customers using custom foam-in-place containers to eliminate out-of-box failures. DBK repairs AIDC equipment including scanners, mobile computers, tablet computers, printers and more. BREAK-FIX REPAIR SERVICE OFFERINGS

Depot Express Service

Depot Maintenance

Flat Rate Repair

Time and Materials

Transparent OEM Repair Services

Certified Technicians Capable of Repairing Best of Breed Manufactured Equipment

Batch and RF (Radio Frequency) Implementation

Extended Equipment Warranties

Sale of new and fully Refurbished Equipment

Break and Fix Service

Customized Service and Support Plans for Unique Customer Needs

ServTrack™ for Tracking Merchandise 24/7 online

Equipment Upgrades

Re-Engineering

Continuing In-House Technical Certification Programs

Depot Express Contracts

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SOFTWARE DEVELOPMENT

Custom Software Creation | Application Editing | Application Migration | Image Loading Software Support and Training | In-House Developers

Our offer is simple - we adapt our services to your needs. From a software perspective we will write the necessary code to interface your newer technology with your older technology, and add those features you deem necessary to conduct your business. We can also pour over your old legacy code to convert it to a newer platform. And of course, if you need a customized application written for your business need, we can also do that. If installing a new software solution is what you need, we can help you in that area as well. With our independent software vendors, we can offer many solutions to streamline your business from warehouse management systems, to route accounting, to direct store delivery systems. We can also provide the correct hardware for your software needs. We are a value added reseller for best of breed data collection OEMs. Our company also has over 80 technical benches. We support many hardware platforms, extending the life of the product beyond the manufacturer’s end of life date. This allows our customers to take advantage of consolidation for software and hardware, and increase the overall savings of rolling out a new project by bundling all their services under the umbrella of DBK. Over the years, DBK has written many software applications for companies like Ryder, United Airlines, Claire’s Boutiques, Food Lion, and the list goes on... View case studies online at http://www.dbk.com/about/casestudies.html. SOFTWARE DEVELOPMENT OFFERINGS

Custom Application Creation

Application Design

Specifications

Coding C, C++, VB, .NET and many more

Debugging

Integration Application Editing

Enable Communications Between New and Legacy Equipment and Applications

Editing Existing Applications to Customize to the Clients’ Needs

Application Migration

Transfer Applications From Legacy to New Equipment

Software Solutions

Develop Relationships with ISVs to Offer Specific Vertical Solutions

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TOTAL ASSET MANAGEMENT

DBK offers a host of Total Asset Management Services to make your data collection hardware work for you. If you wish to implement a Wireless Network, our systems engineers can plan, install, and support your staff. We support your mobile computing requirements with online Asset Tracking (ServTrack™), Logistics and Staging Services, Deployment Rollout and Recovery, Software Development, Wireless Network Implementation (from system design through installation) and Project Management. SERVTRACK™: Advanced Asset Tracking Web Portal

DBK accomplishes such tailored and multifaceted services through ServTrack™, the driving force of its operations. ServTrack™ is rules-based and operates on step process methodology with biometric checks and balances. DBK works with each customer to define the scope of work and then amends the system so that each detail is followed precisely. ServTrack™ ensures that the correct IP addresses are set by location, defines what parts may be used for repairs, and even certifies that a high standard of productivity and superior performance are met. The system tracks all aspects of the unit’s life cycle. Every tiny detail is entered in the system and can thus be used for comprehensive asset management and custom reporting. Customers have access to the following via ServTrack™:

Asset tracking

Order Status

Repair Status

Equipment Repair History

Online Inventory Check for Depot Accounts

Repair History Reports

Warranty Checks

Link to Tracking via the Carrier of Your Choice

KITTING, LOGISTICS AND STAGING SERVICES DBK is more than just a hardware and software reseller. DBK is your partner to get mission critical technology to your entire organization with all the accessories and paperwork, pre-staged, pre-configured and ready to go “out-of-the-box”. DBK will act as your mini-warehouse and depot center. We can drop ship all the hardware your users need from our location. If one of your assets fails in the field, the user can simply enter the RMA online, and we can express deliver a working system overnight. We then collect the defective unit, repair it, and place it back into your depot. In addition to rolling out newly purchased or replacement units, DBK can manage your upgrades as well. If you would like to upgrade your units or printers from batch to wireless, add WAN or GPS capability, require a firmware update, or if you would like us to reassign your assets as new stores open or old ones close, DBK has the technicians, warehouse and methodology to quickly turn around your equipment or to store it as the project dictates. Via our sophisticated ServTrack™ system, you have full visibility of all your assets and are able to access tracking information, see where each asset is assigned, and have a running history of failures and repairs.

Kitting | Staging | National Deployments | Equipment Retrieval | Asset Tracking by Serial

Number | Web Portal for Asset Management

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WARRANTY ADMINISTRATION

Because the turn around time on warranty repairs is based on the manufacturer’s “best-effort,” DBK recommends our Warranty Administration Services. For a low fee, DBK will “hot-swap” a spare pool unit for a broken unit, so that your locations do not incur a lengthy downtime when a warranty repair is required. This means that while you send in the broken unit to be repaired, a working one is already on its way. In addition, we will track the unit and monitor its progress in ServTrack™. You will be given access to ServTrack™ with a username and password designated by you, so that you too can stay updated on its progress. Once the unit is repaired, it will be sent back to DBK, where it will be tested and then put back into your spare pool so it is ready for the next time it is needed. Warranty Administration includes:

Shipping to and from the manufacturer’s service center and shipment to your specified location from DBK

Monitoring and insuring timely returns from the Manufacturer’s Service Center

Access to DBK’s 24/7 ServTrack™ system to monitor the repairs of equipment

Maintaining a depot stock of your equipment at DBK for timely turn around

Customized reporting available upon request REPORTING DBK’s reporting is the most detailed you’ll find in the industry, because so much data is stored for each unit. Based on the customers’ wants and needs and the frequency thereof, custom reports are created by the account-specific Customer Service Representative and shared with the customer. These reports are also used at DBK to ensure SLAs are being met, that customers are satisfied, and to help us discover new ways to improve productivity and efficiency. END OF LIFE TECHNOLOGY RECYCLING, RETIREMENT, AND DISPOSAL With an acute awareness of the financial, logistical and legal burdens associated with disposing of large quantities of retired IT assets, DBK delivers a complete solution for responsible technology retirement, recycling and disposal. With a zero landfill policy and EPA compliance, when choosing DBK as your recycling services company, you'll benefit by the environmental, economical and ethical advantages of recycling. Our process also eliminates your risk. Through our partner, e-Waste, we perform a detailed audit and inventory of your equipment, recording each piece of equipment by serial number. All items are inventoried and tested for functionality. An audit report is produced for each item, which includes the results of the testing. Via a certificate of destruction, we indemnify your organization and protect your vital, sensitive information. This certificate is recognized by every state’s laws and regulations, and is backed by a $5 Million per incident insurance policy. PROFESSIONAL WIRELESS IMPLEMENTATION SERVICES DBK Concepts is a world-class integrator of 802.11 Wireless Local Area Networks (WLANs). We have extensive experience performing wireless site surveys and installations in warehousing, manufacturing, retail, healthcare, and government facilities. We specialize in both legacy 802.11 (1/2 Mbps) and current 802.11a/b/g/n networks. In addition to our full-range of Local Area Network solutions for the 900MHz, 2.4GHz, and 5.8 GHz spectrums, DBK provides complete support for Wide Area Network or GPS connectivity. Many of the handheld units we sell can be configured to support WAN or GPS technology. DBK Concepts’ full line of Wireless Local Area Network (WLAN) consulting services include:

Site Survey

Network Design

Staging

Installation

Upgrades

Training

Project Management

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BRANDS SOLD OR SERVICED DBK continues to expand our business alliances/certifications within the ever-changing mobile computing industry. Below are some of the best of breed manufacturers we currently resell and/or provide warranty or after the warranty repair services for.

Apple Aerohive Cipher Lab Cisco Datalogic Datamax O’neil Denso Elo Touch Solutions Fujitsu PC Holt & Wessel / Skeye Honeywell

HP Janam Lenovo Lexmark Meridian Metrologic Mobile Demand NCR Opticon Panasonic Psion / Teklogix

Samsung Symbol / Telxon /

Motorola Toshiba Unitech Wavelink Winmate Xplore Technologies Zebra

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DBK largely serves Fortune 500/1000 customers, but big or small, we treat each customer as if they were our only customer. Our customers have come to rely on the great customer service and value added services that DBK offers. From new and reconditioned hardware, to national roll outs, to staging, to maintenance and repairs, DBK keeps our customers’ AIDC technology up-to-date and in working order. Best of all, with dedicated customer service representatives, customers always know who to call with RMA’s or questions. Below is a sampling of our customers:

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