Dayton Dragons Suite Holder Manual

1SUITE HOLDER MANUALTM

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DAYTON DRAGONSSUITE HOLDER MANUAL

2 SUITE HOLDER MANUAL

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CONTACTS

The Dayton Dragons staff is dedicated to delivering unsurpassed customer service to all of our fans. It’s our goal that you have an incredible experience every time you visit Fifth Third Field and to exceed your expectations by providing the highest quality service. Please contact our staff if you have any questions or requests.

Eric Deutsch, Executive Vice [email protected]

(937) 228-2287 x 107

Brad Eaton, VP of Sponsor [email protected]

(937) 228-2287 x 141

Jeff Webb, VP of Corporate [email protected]

(937) 228-2287 x 111

Brandy Guinaugh, Director of Sponsor [email protected]

(937) 228-2287 x 143

Clint Taylor, Senior Marketing [email protected]

(937) 228-2287 x 115

Erin Beadle, Marketing [email protected]

(937) 228-2287 x 139

Amanda Fawcett, Marketing [email protected]

(937) 228-2287 x 625

Lindsey Huerter, Marketing [email protected]

(937) 228-2287 x 114

Samantha Weaver, Marketing [email protected]

(937) 228-2287 x 109

Mike Vujea, Director of Group Sales [email protected]

(937) 228-2287 x 147

Andrew Aldenderfer, Director of Ticket Sales [email protected]

(937) 228-2287 x 148

Chad Adams, Corporate Marketing Mgr. [email protected]

(937) 228-2287 x 160

Trafton Eutsler, Corporate Marketing Mgr. [email protected]

(937) 228-2287 x 117

Viterio Jones, Corporate Marketing [email protected]

(937) 228-2287 x 146

Stefanie Mitchell, Box Office [email protected]

(937) 228-2287 x 130

Dayton Dragons


Nick Kuchey, Corporate Marketing [email protected]

(937) 228-2287 x 135

Sean Allen, Corporate Marketing [email protected]

(937) 228-2287 x 634

Maurice Hillman, Corporate Marketing [email protected]

(937) 228-2287 x 626

Jose de la [email protected]

(937) 228-2287 x 129

Austin Sagolla, Director of Food & [email protected]

(937) 610-3192

Seleena Carpenter, Director of [email protected]

(937) 610-3194

Chris Christensen, Executive [email protected]

(937) 610-3198

Catering Fax Number (937) 281-1065

Professional Sports Catering

CONTACTS (cont.)

Dayton Dragons


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GETTING STARTED

The following section covers some of our most frequently asked questions and other information you might find useful for your visit to Fifth Third Field.

Additional Suite TicketsIf you need to purchase additional suite tickets, they are just $10 per ticket. Please contact your Dragons Representative to make arrangements for extra suite tickets.

Disability AccessFifth Third Field meets all Federal ADA standards. Disabled guests can be dropped off and picked up in front of the stadium. An elevator provides access to the Suite Level of the stadium.

Wheelchairs are also available for use. If you need assistance, please contact your Dragons Representative to facilitate any needs.

Dragons Den Team StoreThe Dragons Den is the place to find official Dragons apparel, souvenirs, and gifts. Located at the main entrance of Fifth Third


Field, the Dragons Den is open during all home games, as well as Monday through Friday from 12 noon to 5 pm. You can also shop online at daytondragons.com.

Player AutographsPlayers are available for autographs prior to each game along the third base line. Featured players are also available for autographs after each game in the Dragons Den Team Store. Featured players will be announced at the team store and on the scoreboard.

Rain out PolicyProfessional baseball requires at least five innings be completed for a game to be official (four and a half if the home team is winning). The Dragons will make every reasonable effort to complete each and every home game. Please contact your Dragons Representative on game days for rain out concerns and updates. See page seven for further information on our rain out policy with regards to your suite catering order.

Tickets for ChildrenChildren two years or younger do not need a ticket to attend a Dayton Dragons game.


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CATERING

This section covers our catering policies and procedures, including valuable details regarding ordering, billing, and alcohol policies.

Professional Sports Catering (PSC)PSC, the food and beverage service partner of the Dayton Dragons and Fifth Third Field, is the only full service food and beverage company that focuses exclusively on Minor League Baseball. PSC takes pride in providing unmatched service and the highest quality food products to customers.

Alcohol PolicyTo ensure a safe and enjoyable event, and to comply with the rules and regulations of the state of Ohio and Fifth Third Field, no alcoholic beverages may be brought into or removed from your suite. It is the responsibility of the suite owners to ensure no minors or visibly intoxicated guests consume alcoholic beverages.

The Dayton Dragons reserve the right to check for proper identification and refuse service to guests who appear to be intoxicated.

Alcohol sales will be cut off at the top of the 8th inning or two and a half hours after the scheduled start of the game (whichever occurs first). For special events, such as concerts, we will inform the guests of the alcohol policy upon placing their order.

Beverage Par Stock PolicyThe beverage par stock works like a hotel mini bar, but you get to choose what goes in it. Though it is not mandatory, many suite holders enjoy knowing their suite refrigerator will always be stocked and ready-to-go with their favorite products. If you would like to take advantage of this service, please contact PSC to set up your par.


When you arrive, your suite refrigerator will be stocked. Feel free to use everything in your refrigerator throughout the course of the game. At the top of the 8th inning, your Suite Attendant will track the beverages in your refrigerator. Whatever you use will be charged on that particular event’s bill.

Cakes for Special EventsIf you would like to celebrate a special event in your suite by bringing in a cake, you are welcome to do so. Please contact your Dragons Representative in advance if you would like to bring a cake into your suite.

Cancellations and Rain out ConcernsPlease contact PSC at (937) 610-3194 with your cancellation at least 24 hours prior to the start of the event. No charges will be incurred if you follow this procedure. For rain out concerns, call the office no later than six hours before gates open.

If a game is cancelled prior to the gates opening, the suite holder will NOT be responsible for any orders. In this situation, your Dragons Representative will contact you.

If the game is delayed prior to or during play, your food and beverages will be delivered as scheduled unless other plans were made six hours prior to the opening of the gates.


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Method of PaymentWe ask for a credit card to be provided when any catering order is placed. This credit card will be used to hold the order and will not be charged until the end of your event.

At the end of an event, your suite host will be presented with an itemized bill detailing all food and beverage purchases to be charged to the credit card provided. It is your responsibility to provide us with updated credit card information.

A suite guest may use a different credit card than originally provided for payment. Other methods of payment include corporate check, cash, and Baseball Bucks. Please make checks payable to “Professional Sports Catering.”

If you find any discrepancies or need an additional copy of a receipt, please contact PSC at (937) 610-3194.

Ordering Prior to the EventWe ask for advance orders to achieve the finest in presentation and service for you and your guests. To ensure accuracy, we encourage you to appoint one member of your organization to place orders. In order to meet all of your food and beverage requirements, we request that you place your orders by 2 pm, two full business days prior to the event.

For your convenience, you may place your order in any of the following ways:

Order online at daytondragons.com.

Call our Director of Catering, Seleena Carpenter, at (937) 610-3194.

Fax your order to (937) 281-1065.

Email your order to [email protected]


Online OrderingThe Dayton Dragons are proud to offer online food and beverage ordering for the convenience of our suite clients. If you have any questions regarding online ordering please contact PSC at (937) 610-3194.

To order online:

Go to daytondragons.com.

Click the “Fifth Third Field” tab and choose the “Suite/Catering Orders” option.

Make your selections from our menu.

Click the “Place Order” option to submit your order.

You will receive an email confirmation.

PSC will contact you to confirm order.

If, at any time, you require an item not offered on the menu, please contact PSC at (937) 610-3194. We will do everything possible to accommodate your special requests.

Standard OrdersA standard order allows us to provide your favorite snacks, appetizers, and even entrees in your suite when you arrive, each and every time. You can, of course, still place additional orders for separate events.

If you share a suite, we will only use this standard order when you are occupying the suite. Please inform us of any changes made in your schedule throughout the season to avoid being charged for an order you may not receive.


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Ordering During the EventWe strongly urge that you place your order at least two full business days in advance of your event. However, game day ordering is provided as a convenience to guests. Event-day orders may be placed with your Suite Attendant. Please allow approximately one hour for event-day order deliveries.

Outside Food and BeveragesIt is not permissible to bring outside food or beverages into the suites. If you have specific dietary restrictions, please let us know in advance and we will try our best to accommodate any special requests.

Service Charge, Tax, and PricingA service charge of 16.5% will be added to all suite food and beverage invoices, along with applicable sales tax. A portion of the service charge will be divided equally among Suite Attendants and Suite Bartenders. Additional gratuity is unexpected and unnecessary.


Suites BarOur Suites Bar is located in the lobby outside Suite 18. The Suites Bar carries a variety of beers, wine, liquor, non-alcoholic beverages, and some sweet treats. Feel free to order items through your Suite Attendant or run a tab.

Suite Delivery, Equipment, and DisposablesFood and beverage delivery times are pregame (approximately one hour before the scheduled start of the game) or game time (within 15 minutes of the scheduled start of the game). If you wish to have your food delivered at another time, let us know. All suites are provided with the necessary chafing dishes and disposables, including plates, cutlery, cups, and condiments.

Private Server or BartenderShould you desire a private server or bartender, we will be happy to provide you with the necessary staff. When ordering a private server or bartender, three-business days advance notice is required. A private server or bartender costs $75 per event.


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GROUP OUTINGS & SEASON TICKETS

The Dayton Dragons offer numerous group outing and season ticket packages at Fifth Third Field. Our ticket packages are completely customized to fit your exact needs, and you will have your own Account Representative to assist you throughout the year.

Dragons Group OutingsWhether you have 10 or 1,000 guests, the Dayton Dragons have a group outing package for your office, church, school, or organization. You’ll have a unique gathering you won’t forget.

Season Tickets: Features & Benefits

The Best Games of the Season: Family Entertainment, great baseball, friendly mascots, and the best of all of our promotions in a 35, 17, or 17-Game Shared package that fits your needs. It doesn’t get any better!

Free Gifts: What’s more fun than an action packed, fun-filled night with the family at a Dragon’s game? How about FREE gifts! For every ticket in your package, you’ll receive a Limited Edition Dragons gift on specific giveaway nights. And you don’t have to stand in line for these either. We’ll hold your gift until it’s convenient for you to pick up.

Priority Access for Playoffs & Special Events: As a season ticket holder, you have priority access to Playoff Games and Special Events. Our past events have included the Reds vs. Futures Game and concerts with artists like Bob Dylan, John Mellencamp, and the Counting Crows.

For more information about group outings or Season Tickets at Fifth Third Field, please contact the Dragons at (937) 228-2287 or email [email protected]

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Directions to Fifth Third Field

From South: Take I-75 North to S.R. 35 East to the Jefferson/Main Street Exit. Take a right on Jefferson and follow to First Street. Take a right onto First Street and travel two blocks to the stadium. From North: Take I-75 South to the Webster Street exit. Take a right on Webster Street, follow it over the bridge. Take a right on Monument Avenue (at the first traffic light). Fifth Third Field is one block up on the left. From East: Follow S.R. 35 West to the Jefferson/Main Street Exit. Take a right on Jefferson and follow to First Street. Take a right on First Street and travel two blocks to the stadium. From West: Follow S.R. 35 East to the Jefferson/Main Street Exit. Take a right on Jefferson and follow to First Street. Take a right onto First Street and travel two blocks to the stadium.

VIP PARKING

If you have VIP Parking Passes, the VIP lot is located in the WorkFlowOne garage, which is directly across from Fifth Third Field. Entrance is on Harries Street on the West side of the garage.

Additional Parking: Local merchants typically offer hundreds of spots within blocks of the stadium for every game. Various lots are free of charge, while typical costs range from $3 to $5 per space.

Dayton Dragons | Fifth Third Field | 220 N. Patterson Blvd. Dayton, OH 45402

(937) 228-2287 | [email protected] DragonsBaseball

PARKING AND DIRECTIONS

Dayton Dragons Suite Holder Manual

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Transcript of Dayton Dragons Suite Holder Manual