Day of Education in Tourism February 25th 2010 Grand Hotel Reykjavik Promoted by Icelandic Tourist...
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Transcript of Day of Education in Tourism February 25th 2010 Grand Hotel Reykjavik Promoted by Icelandic Tourist...
Day of Educationin Tourism
February 25th 2010 Grand Hotel Reykjavik
Promoted by Icelandic Tourist Industry Association (SAF)
Tito Livio [email protected]
Tito Livio [email protected]
Galileo.it - Training and Education in Tourism Companies
What methods have proved successful in staff training and continous learning in tourism in Italy?Are companies that put emphasis on continous learning and training more successful and profitable?
Tito Livio Mongelli, owner Galileo.it
Some words about me
Member of the Steering Committee of ESF Objective 3 for Italy (1994-1999 program) Ex- member of the Permanent National Conference on Vocational Training nominated by the Ministry of Labour Coordinator of the Permanent Conference of European Experts created by the Ministry of E C Affairs (1999 – 2003) Ex- member of Italian “LEONARDO DA VINCI” Steering Group Ex- member of the Council of Managers of “JEUNE”, European Association of Young Employers of SMEs UEAPME
Tito Livio [email protected]
Researcher and writer in the “OFFICIAL REPORT ON TOURISM”,
Chapters on “New technologies for tourism” from the SIXTH REPORT since the FOURTEENTH REPORT Chapters on “vocational training for tourism” from the FIFTH REPORT since the ELEVENTH one Chapters on “social tourism” in the “OFFICIAL REPORT ON TOURISM” 2009
Tito Livio [email protected]
Our companies
President of CONSORZIO LAVORO E AMBIENTE and CONSORZIO NUOVE OPPORTUNITÀSole Administrator of SISTEMI INNOVATIVI S.r.l. and of GALILEO.IT S.r.l.
Our site www.galileo.it
Tito Livio [email protected]
Our Customers
Sistemi Innovativi is the official supplier of training of FIPE (Italian Federation of Pubs and Restaurants)
Sistemi Innovativi prepare projects also for FEDERALBERGHI (Italian Federation of Hotel firms)
Tito Livio [email protected]
Our Awards
We were awarded by the European Label for Language training for PANGLOS systemOur FTS (Flexible Training System) methodology was inserted in the Italian Best Practice Group
Tito Livio [email protected]
What methods have proved successful in staff training and continous learning in tourism in Italy?
Italian qualification system is very flexibleEven too flexibleYou can be a cook: Attending a five years secondary school Attending a vocational training course Simply working as a cook!
Tito Livio [email protected]
You have three ways to be trained: Education system Vocational training system Training on the job
Therefore the Italian workers need a lot of continuous training to enhance their role and Italian firms must deliver training to be successful
What methods have proved successful in staff training and continous learning in tourism in Italy?
Tito Livio [email protected]
According to European and Italian rules every worker has to attend to some compulsory training: Start up training Safety at work HACCP First aid Fire prevention Privacy…and so on according to the role
What methods have proved successful in staff training and continous learning in tourism in Italy?
Tito Livio [email protected]
Big companies deliver a lot of training SMEs deliver much less trainingMicroenterprises usually are not involved in training
Tito Livio [email protected]
What methods have proved successful in staff training and continous learning in tourism in Italy?
To improve workers training we need: Resources Mix of obligations and stimulus Mix of traditional and innovative
methods Results both for workers and firms
Tito Livio [email protected]
What methods have proved successful in staff training and continous learning in tourism in Italy?
Resources:ESFNational public resourcesBilateral continuous training funds
Private funds
Tito Livio [email protected]
What methods have proved successful in staff training and continous learning in tourism in Italy?
Mix of obligations and stimulus If compulsory training is too big there
is no time for different kind of training
Offer free training Offer courses that are including
compulsory and not compulsory topics
Tito Livio [email protected]
What methods have proved successful in staff training and continous learning in tourism in Italy?
Mix of traditional and innovative methods Seminars/workshops Distance learning/internet based Skype Training on the job Stages also abroad
Tito Livio [email protected]
What methods have proved successful in staff training and continous learning in tourism in Italy?
Results both for workers and firms
Better service Better jobs Employability Win stronger competition
Tito Livio Mongellititoliviomongelli@gmail
.com
What methods have proved successful in staff training and continous learning in tourism in Italy?
The Italian recipe:Tradition vs innovationTradition and innovationFlexibility and self employment
Tito Livio Mongellititoliviomongelli@gmail
.com
What methods have proved successful in staff training and continous learning in tourism in Italy?
Tradition vs innovationMost of pubs, restaurants, beach resorts, discotheques, hotels, campings, travel agencies are micro enterprises and train all workers mainly with “training on the job”
Tito Livio Mongellititoliviomongelli@gmail
.com
What methods have proved successful in staff training and continous learning in tourism in Italy?
Tradition and innovation4/5 stars hotels, big companies and franchising restaurants and hotels deliver a lot of training, innovative training and training on the job.
Tito Livio Mongellititoliviomongelli@gmail
.com
What methods have proved successful in staff training and continous learning in tourism in Italy?
Flexibility and self employment
The owners of tourism firms were usually workers in other companies
Big companies are more attractive for young workers than small companies except traditional restaurant
What methods have proved successful in staff training and continous learning in tourism in Italy?
Tito Livio Mongellititoliviomongelli@gmail
.com
Some solutionsTourism is cultureBe proud of your traditions “Pills” of training vs coursesWeb 2.0???Self employability
What methods have proved successful in staff training and continous learning in tourism in Italy?
Tito Livio Mongellititoliviomongelli@gmail
.com
Are companies that put emphasis on continous learning and training more successful and
profitable?
Are companies that put emphasis on continous learning and training more successful and profitable?Yes, they are: here some best practice
Tito Livio Mongellititoliviomongelli@gmail
.com
Best practice: Consulenza e Formazione: short courses
for bartenders FIPE: a brand for tipical restaurants Autogrill: a leader in speedway
restaurants Hotel Billia: how to motivate cooks
Tito Livio Mongellititoliviomongelli@gmail
.com
Are companies that put emphasis on continous learning and training more successful and
profitable?
Consulenza e Formazione: short courses for bartenders
Bartenders usually have not attended a regular tourism school or vocational schoolBartenders have no time to spend in training
Tito Livio Mongellititoliviomongelli@gmail
.com
Consulenza e formazione delivers short courses Attractive topics: cocktails, starters, acrobatic cocktails and so on
Tito Livio Mongellititoliviomongelli@gmail
.com
In 10 years thousands of workers trained in hundreds of courses of 5/10 lessonsImmediate results for bartenders (tips) and pubs.
Tito Livio Mongellititoliviomongelli@gmail
.com
FIPE: a brand for tipical restaurants
Italy is the home made country of Slow Food movementThere are a lot of tipical restaurants but sometimes you can make a mistake
Tito Livio Mongellititoliviomongelli@gmail
.com
FIPE promoted a brand to distinguish tipical restaurants
FIPE: a brand for tipical restaurants
Tito Livio Mongellititoliviomongelli@gmail
.com
A restaurant to be awarded by the “ristorante tipico” brand need appropriate menu and training
FIPE: a brand for tipical restaurants
Tito Livio Mongellititoliviomongelli@gmail
.com
Autogrill: a leader in speedway restaurants
Autogrill is the inventor and leader in speedway restaurants Autogrill was State-owned and now is privateAutogrill train every year thousands of workers
Tito Livio Mongellititoliviomongelli@gmail
.com
Enhancement of careers is fundamental for workers motivationEvery worker is involved in trainingHundreds of workers are tutors of other workers in training on the job
Autogrill: a leader in speedway restaurants
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooks
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
The hotel history: Luxury hotel since
the beginning of last century (1907)
First Spring hotel than Casinò (only 4 casinò in Italy)
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
Now: 250 rooms 180 workers 2 restaurants 4 pubs Banquet rooms Garden with pool
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
Situation before training: Public ownership Most of customers
were customers of casinò
Little training and motivating interventions
New president
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
A plan to improve the service Immediate results Full involvement of
Chefs Bigger quality and
variety
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
Flexibility: Chefs could choose the better schools, the better courses, the betters teachers
Requests: every Chef must invent a new recipy as main result of his/her training
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
After the training: a meeting to present the new recipes
Anonymous evaluations Little changes in recipes
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
New recipes were inserted in the official menu
Very successful evening!!!
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
Public presentation of the new menu to regional authorities and Michelin Star Chefs of Piemonte and Valle d’Aosta
Very successful evening!!!
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
Later: Chefs and other
workers are going on producing new ideas and new proposals
First success started a virtuous process
Tito Livio Mongellititoliviomongelli@gmail
.com
Successful factors
Full involvement of workers (free choice of topics, courses and teachers)Excellent quality of training
Immediate application and valorization of results
Tito Livio Mongellititoliviomongelli@gmail
.com
Hotel Billia: how to motivate cooksA successful experience
Valle d’Aosta Region inserted this experience in the best practice book of ESF in ItalySome ESF experts visited Hotel Billia to see the results
Tito Livio Mongellititoliviomongelli@gmail
.com
Last but not least
The motivation to work better is strongly tied to the self knowledge of a continuous improvement in our professionalism and skills
THANK YOU FOR YOUR ATTENTION
Tito Livio MongelliMobile phone: +393358419377
Tito Livio Mongellititoliviomongelli@gmail
.com