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David Keyes Derrick HallDelia BurkeVicky Yuki
Community Technology Program
Seattle.gov/tech@diginclusion
Ensuring digital inclusion for all… SO Residents & neighborhoods have the Information technology capacity needed for• employment, • civic and cultural participation, • lifelong learning, and • access to essential services
What is Digital Inclusion
Access Literacy Content
(reading & writing)
For residents, businesses and NGO’s
Digital Divide Digital Inclusion Broadband Deployment & Adoption
Access to devices and the internet
Availability, cost, ease of use for connectivity to the Internet, and end-user hardware and software. Assistive technology. Also tech support.
Literacy in using computer and internet technologies
Skills required in order to utilize the equipment and Internet effectively for essential services, education, employment, civic engagement and cultural participation.
Meaningful and useful content and services available
Services available for those in need, culturally and educationally appropriate design, marketing and placement appropriate to reach underserved communities, and enabling of content production and distribution by lower capacity residents, businesses and organizations.
◦ In Brief Work alongside Web Team, Seattle Channel & Cable
Office
Started with a bulletin board and then public terminal as part of the Public Access Network (PAN)
Cable funded
~ $1.3 million
Funds and tech assistance reinvested in the community
Seattle Community Technology ProgramSince 1994!
City Interests Ensure all residents can get to city services &
participate in city processes Educational excellence Youth development & violence prevention Workforce training English literacy and immigrant services Small business development Use of e- gov & essential services Civic engagement Safety & emergency preparedness Community building and problem solving Race & Social Justice
Map community assets Staff is critical to develop strategy and build
internal & external partnerships Reinvesting tech/telecom revenue into related
purposes Leverage city funds Use trusted community liaisons Encourage best practices, evaluation and staff
continuity Advisory board or council on digital inclusion
brings added value
Key Strategies
Mapping computer learning centers
IT Indicators Project• Measures based on city & community goals• Phone & online surveys• Focus groups• Data on cable, broadband use and on e-civic participation, as well as barriers to use• Used in planning city services
Seattle.gov/tech/indicators
Focus groups in multiple languages, and with the disabled and African American community provide input on electronic civic participation, Internet use and barriers to use, social media, and technology literacy needs.
City survey data shows differences in use by ethnicity
Civic Participation 72% want to give opinion electronically Email preferred way to get info 58% interested in community meeting via
high speed Internet 69% of those 18-25 would prefer to get
urgent information from the City via text.
Combined strategies important!
Broadband access, adoption & civic engagement
Competitive annual grant program $320K to 23 projects Wide range of community groups Match more than 1:1 Guided by Advisory Board
Technology Matching Fund
Seattle.gov/tech/tmfCouncilmember Harrell with grantees at City Hall
Children & Families
Technology Matching Fund Diverse Community Impact
Civic Engagement
Job & Homelessness
Jubilee Women’s Center helped over 100 low income women gain MS Office Certification & other tech skills
Rainier Vista Tech Center provided computer-based ESL classes to 60 immigrants and refugees
Rainier Beach Empowerment Coalition enabled 15 youth journalists to post 247 headlines on issues they care about
TAF engaged 24 youth of color in learning robotics, blogging and genetics
Education
◦ Resource hub, incl. map of computer centers◦ Training and networking◦ State Council on Digital Inclusion◦ Developed state definition of digital inclusion/
community technology◦ BTOP Public Computing project
35 Centers Workforce Development Council Computers in Courthouses, Libraries and community
Communitiesconnect.org
IT Equity Project Management Tool
Identify accurate requirements
Make conscious and deliberate choices (i.e. languages)
Identify and eliminate unintended barriers
Improve user acceptance
Covers team, plan, product, & deployment
Link to Tool
The tool helps answer these questions:
What diversity is there in the stakeholders?
How does the project team reflect that diversity?
How does product design/selection ensure best outcome?
How are differing needs of user groups met throughout the project lifecycle?
• Outreach• Training• Support
Resources National Everyone On Campaign Pew Internet and American Life NTIA /census report:
Exploring the Digital Nation Communities Connect Network Seattle Digital Inclusion Framework Seattle Information Technology Equity Projec
t Management Tool
Seattle Race and Social Justice Initiative Seattle Information Technology Indicators
Connecting People for Development Study
Resources
To learn about the research and evaluation projects lead by the U.S. IMPACT Study research group and how the IMPACT Team can help your library through implementing strategic evaluation, workshops, research, visit:http://tascha.washington.edu/usimpact/
Find out more about IMLS initiatives to help community leaders make strategic decisions about technology investments at http://www.imls.gov/about/digitally_inclusive_communities.aspx
Learn about the project team and download a copy of the extended report: http://tascha.uw.edu/projects/digital-inclusion-framework/
Building blocks for technology healthy
communities
[email protected]@diginclusionSeattle.gov/tech