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David Bird. Interweaving Culture into Responsible Gaming
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Transcript of David Bird. Interweaving Culture into Responsible Gaming
Mr. David BirdInterweaving Culture into Responsible Gaming
Interweaving Culture into Responsible
Gaming
David BirdManager of Responsible Gaming and Social Responsibility
Saskatchewan Indian Gaming Authority
How many Responsible
Gaming Specialists does it take to change a light bulb?
Introduction
Presentation Outline
Methodology
SIGA Responsible
Gaming Strategy
Final Thoughts
“Rezponsible Gaming”
How big of a role does culture or ethnicity play
in Responsible Gaming?
Have a look around the room?
Consider the Gaming Floor
SIGAResponsible
GamingStrategy
Play Responsibly
Tâpwêwin - Speaking the truth
Pimâcihowin -Way of Life
Miyo-wîcêhtowin - Good relations
Miskâsowin - Sense of belonging
Wîtaskêwin - Living together
SIGA Guiding Principles
SIGA will strengthen the lives of First Nations people through employment, economic growth, positive community relations, and financial self reliance.
This will be done through the operation of distinctive First Nations gaming destination resorts that reflect the traditional aspects of our First Nations culture and hospitality.
SIGA Mission Statement
Basic RG Messages
Play Responsibly
SIGA Responsible Gaming Strategy
Play Responsibly
Four Main Responsible Gaming Messages
Responsible Gaming Items
Play Responsibly
What Patrons Need to Know
Responsible GamingTraining
Play Responsibly
Patron Interactions
Daily OperationsGreeting at the doorPlayer card requestsNormal game playJackpots
Patron RequestsHow does this game work
Where do I find.…How do I get…
Concerned OtherSpouse, Friend, StaffFamily MemberCommunity memberAnother Patron
Red Flag BehaviourComplaints
Negative commentsExceeding Limits
Emotional OutburstsPhysical Outbursts
4 Types of Patron Interactions
Play Responsibly
Patron Interaction Process
Follow UpCheck inMaintain the relationship
AssessWhat is the issue
Know the player/patronResearch
ResolveSolve the issueKeep in mind not all issues can be resolved in one conversation
EngageHave a plan/be prepared Formulate first response
Roll with the conversation
Patron Interaction Process
Other RG Resources
Play Responsibly
Myths and Misconceptions
Due to WinGamblers fallacy“So close” – Near MissesOverestimating chances“Play until it pays”
Mysterious ForcesLuck
SuperstitionRitual
Sixth senseDreams
Cognitive DistortionsConspiracy theory(Government or casino fix)Illusion of ControlSelective MemoryPersonification of device
PatternsSystems
Beating the oddsFavourite machines
Playing at specific times/days
Myths and Misconceptions
Play Responsibly
Why Do People Gamble?
ConditioningGambling CultureTraditionsExposed to it dailyFaulty cognition
DesireWant to win
For entertainmentSupport worthy causes
ResourcesMoneyCasino/VLT/Lottery kioskComputer
AbilityKnow the game
Access to the gameAllowed to participate
Why Do People Gamble
Play Responsibly
Causes of Problem Gambling
Psychological FactorsEscapeMood AlterationStress
Spiritual FactorsBeliefs
WillpowerHolistic/Balance
Ceremony
Sociological FactorsCultureEnvironmentAccess to gamesSocietal Norms
Biological FactorsBrain Chemistry
Neurological
Causes of Problem Gambling
Play Responsibly
What Are We Assessing
PatronsPlayer Card dataBehaviourInteractions
Gaming EnviromentFloor Plan
LocationHours of operation
MarketingCMS and Security data
StaffRG TrainingMessages staff shareInteractionsReferrals
GamesSlots and Tables
Rules and regulationsMessages
Game features
What Are We Assessing
Play Responsibly
Responsible Gaming Skills
KnowledgeCasino OperationsGaming Floor cultureRG and PG resourcesMotivational InterviewingStages of change
Self CareDebriefing
Personality AttitudeTraining
Stress Management
InterpersonalCommunicationTeacherListeningPatience
Player AnalysisAssessing BehaviourAssessing situations
Knowing Player
Responsible Gaming Skills
Other PatronsHow patrons react and interact with one another
Gaming EnvironmentHow patrons react and
interact within the venue
StaffHow patrons react and interact with staff
GamesHow patrons react and
interact with games
Player Analysis
Methodology for Interweaving
First Nation Culture into Responsible Gaming
Play Responsibly
Oral Tradition
The SpiritThe Circle
Harmony and BalanceRespect
“All My Relations” – InterconnectednessEarth Connection
Path of Life ContinuumLanguage
Primary Concepts in First Nation Culture
Nêhiyaw
Newo – Four Ayaw - Body
Final Thoughts
Simply placing symbols and pictures on RG material
Simply translating RG info into another language
Making sure “z” is in all “Rezponsible Gaming” material
Reinventing the Responsible Gaming wheel
A process for teaching First Nation culture
What it is not?
Respect for the culture/customs of your area
Understand the distinction between culture, customs, and spirituality
Allowing freedom to express, research, develop, make mistakes
Allowing cultural expression to be a natural part of the operation
Creates a sense of inclusion
Where on the circle are you?
Thank You
Session Evaluation
1. The information presented was useful to me
a. Strongly agree
b. Somewhat agree
c. Neither agree nor disagree
d. Somewhat disagree
e. Strongly disagree
2. The information presented was clear and organized
a. Strongly agree
b. Somewhat agree
c. Neither agree nor disagree
d. Somewhat disagree
e. Strongly disagree
3. I would recommend this session to a friend/colleague
a. Strongly agree
b. Somewhat agree
c. Neither agree nor disagree
d. Somewhat disagree
e. Strongly disagree
4. I learned something new
a. Strongly agree
b. Somewhat agree
c. Neither agree nor disagree
d. Somewhat disagree
e. Strongly disagree
5. The presenter(s) was/were engaging
a. Strongly agree
b. Somewhat agree
c. Neither agree nor disagree
d. Somewhat disagree
e. Strongly disagree
6. Please rate this session overall
a. Very good
b. Good
c. Average
d. Poor
e. Very poor