Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills,...

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Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor

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Transcript of Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills,...

Page 1: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Data: Where You Want It,

The Way You Want It!

Cyndi McNutt, Front Office SupervisorKylie Mills, Appointment Reception and Workers

Comp Supervisor

Page 2: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

”The content of this presentation represents the views of the

author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are

trademarks of General Electric Company."

Page 3: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Ortho Northeast• An Orthopedic practice founded in

1962• 13 locations throughout northeast

Indiana• 27 physicians, 7 anesthesiologists,

14 CRNAs, 24 mid-levels

Page 4: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Objectives:

1. Observe ways OrthoNortheast is able to extract data that can be sent automatically which enhances staff production.

2. Learn to re-think how and when to use automated vs manual tools.

3. Discover numerous time saving techniques utilizing Centricity PM and EHR.

 

Page 5: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

• You can report on Block out Appointments

• You cannot report on Resource Appointments

• We use Resource appointments as this pulls thru to our physicians calendars

Resource Appointment Vs. Blocked Appointment

Page 6: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

On Call Schedule

Page 7: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

On Call Calenda

r

Page 8: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Physicians Calendar (viewable on their phones)

Page 9: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

• Do you have multiple facilities?• Do you have rooms to count?• Do you have physicians wanting to sign in

last minute?

We have those same issues daily and we created a report to give us a view of the whole week where each provider is and how many rooms are avail at each location.

Tracking Issues?

Page 10: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Who’s Where Report

Page 11: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

“Who’s Where” Room Count

Page 12: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Mid-Level Templates

Page 13: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Mid-Level Float Schedule

Page 14: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

More Mid-level Float Schedules

Page 15: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Advantages of Automated Reports

• You get reports when and how you want them.• Accurate and most current data• Use as work list to remind staff of certain daily functions.• Reminders that provide information needed to make

important moves / decisions throughout the day.

Page 16: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Work Comp

Page 17: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Daily Emails

Page 18: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Automated Daily Medicaid Patients E-mail

Page 19: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Automated Tool for Staffing

Page 20: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Automated

Precert Email

Page 21: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

• Automated Report• Finds underpayments from payers so we can appeal• Finds claims that need to be corrected as well so we can

send corrected claim

Reimbursement Variance Report

Page 22: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Variance Dashboard

• This is an automated email that we receive daily for exceptions from RVR.

• Is an overview of what staff need to work on.

• Easy to spot trending

Page 23: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Manual Reports

• Reports that are still needed …just not everyday!• You can STILL get reports when and how you want

them.• Accurate and most current data

Page 24: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Appointment Duration

Page 25: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

1st Third Available

Appointment

Page 26: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Auto-Coloring

Page 27: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Triage Scheduling Tool

• 4-5 full time staff taking incoming New Patient/New Problem calls

• They take on average 300 calls per day and each call is taking between 3.5 to 4 min.

• We schedule on average 140 New pts each day.

Page 28: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.
Page 29: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.
Page 30: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Coloring- Preparation for Appointments

Page 31: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Easily Identify Work to be Done

Page 32: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Getting Started

Page 33: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.
Page 34: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

On Time Board

Page 35: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Express Check-In 13 Clicks Down to 3

Clicks!

Page 36: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Never check your patients in at the wrong location again!

Page 37: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Help !!

Page 38: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Safety Net

Page 39: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Health

History

Page 40: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.
Page 41: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

HPI

Page 42: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.
Page 43: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Express Check Out

Page 44: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Disability Form

Page 45: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Disability

Printed Form

Page 46: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

FMLA

Page 47: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

FMLA Printed Form

Page 48: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Review Objectives:

1. Observe ways OrthoNortheast is able to extract data that can be sent automatically which enhances staff production.

2. Learn to re-think how and when to use automated vs manual tools.

3. Discover numerous time saving techniques utilizing Centricity PM and EHR.

 

Page 49: Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor.

Thanks for Attending!

Cyndi McNutt [email protected] Kylie Mills [email protected]


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