DATA SHEET

Chatbot Proof of Concept

The use of Conversational AI in Enterprise environments has increased significantly over the past few years with organisations looking at automation across the board to increase operational efficiency and customer experience. Technologies such as speech or chatbots leverage Conversational AI to either augment the existing workforce or provide a first response and triage of customer interactions.

Conversational AI As a result of consumerisation, more and more customers are looking for avenues for self-service making multi-channel engagement top of the agenda for many organisations. In contrast to traditional methods of self-service such as web forms, Conversational AI technologies create natural conversational experiences which layer the interaction, for example, presenting only the most relevant information needed and then gradually building on the user ’s response with follow-up questions and information. This serves not only to improve customer experience, but also keeps the customer engaged in order to abstract more relevant and targeted information about their needs.

With decades of experience delivering successful outcomes to our clients, Ultima sets out a proven and trusted methodology for design and implementation of traditional and nascent solutions and is able to ensure your project is delivered successfully with the best possible outcomes. Ultima is able to provide an array of services including development and integration of your chatbot solution, and combined with our wider experience in process and infrastructure automation, for example Robotic Process Automation (RPA), we’re able to ensure you get the most from your investment.

Proof of Concept At Ultima we’re committed to enabling our clients to adopt technologies such as RPA and AI, and to help scale the usage of these technologies internally. Therefore, removing barriers to entry, reducing cost and effort during deployment and providing an end-to-end service is important to us.

Ultima offers a low-cost Proof of Concept engagement which enables you to validate the value of chatbot technology within your organisation; interacting with your IT systems and business processes as it would in a production environment. The PoC is designed to be run over a four to five week period to allow the use cases to be built and for us to jointly evaluate, gather feedback and develop the business case for a production deployment.

Chatbot Proof of Concept Summary

Key Benefits

▪ Gain stakeholder buy-in ▪ Provide stakeholders with an insight into

chatbot technology ▪ Understand how chatbots can used within your

environment and how they can be combined with RPA

Prerequisites

▪ Availability of Test environments ▪ Licenses for any third-party software ▪ Remote access to relevant applications

Key Deliverables

▪ Configuration of a chatbot environment ▪ Development of chatbot integrations into

client systems ▪ Creation of a chatbot with basic functionality

including documentation ▪ Demonstrations

Typical Duration 15 Days

Call us on 0333 015 8000 Or visit ultima.comHead OfficeGainsborough House, Manor Park Basingstoke Road, Reading, Berkshire, RG2 0NA

0333 015 8000enquiries@ultima.comwww.ultima.com

Use Case Identification - We’ll work with you to identify use cases which are high-impact but also suitable candidates for the PoC

Business Case Justification - The PoC is an effective way to demonstrate the value of the technology to your peers. We’ll also help you to build a business case to secure funding for a production rollout

Accelerated PoC - By hosting the chatbot environment for the PoC we can ensure you’re up and running in a matter of days

Roadmap of Change - We’ll help you to build a roadmap to accelerate adoption of the technology internally

*dependent on size and complexity of use case defined in Stage 1

Format The PoC engagement provided by Ultima follows a structured format which enables us to deliver and demonstrate the key functionality of the platform:

Stage Activities Duration

1. Analyse

Scoping Call• Discuss use cases

Kick-off Workshop• Finalise use cases• Discuss integration• Agree timescales• Map process

1.0

2. ReviewDocumentation

• Solution Design Document Creation• Solution Design Document Sign-off

3.0

3. Define

Environment Setup• Sprint 1 Build• Sprint 1 Show & Tell• Sprint 2 Build• Sprint 2 Show & Tell

10.0*

4. PresentWashup Session (call)

• Open forum for stakeholders to raise questionsPresentation & Sign-off

1.0