Data mashups xerox

2
Multi Channel Phone Chat Email Socia l Retail Apps Onlin e Consumer Brand Consumer Printed Video

Transcript of Data mashups xerox

Page 1: Data mashups xerox

Multi Channel

PhoneChat Email Social Retail Apps Online

Consumer Brand

Consumer

Printed Video

Page 2: Data mashups xerox

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ProblemPrevention

1

Unconscious Problem Mitigation

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Value-added Problem Mitigation

3

Self Service Problem Management

4

Contact Centre Proficiency

5

Increased Customer

Satisfaction

Reduced Costs

Analytics and

Automation

Problem Management to Problem Prevention


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