Data Driven Culture:'Fit to Fly’ Data Enablement

Paul FrenchDirector of BI, Reporting & Visualisation

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What I’m Going to Share Today

Who Are Nationwide?

Creating Solid Foundations

Creating a Data Enabled Culture

The Cultural Ambition

What Next for Nationwide?

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Nationwide – Who We Are• A Building Society Since 1884.

• Mutual Organisation with No Shareholders and a Societal Purpose.

• Owned by our 15m Members and Run for Their Benefit, through Branch, Phone and Digitally.

• Providing Retail Financial Services Products in the UK.

• 19,000 Colleagues Focussed on Making a Positive Contribution to our Members Lives.

• Innovative - Exciting £1.3bn Technology & Data Transformation Programme.

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Our Cultural Ambition

Data Constrained

Report Centric

Committee Based Decision Making

Departmental Data Stores & MI Teams

Data Used to Validate Institutional Knowledge

Data Used as a Source of Power

Our Ambition Is For All Employees To Be Fit To Fly With Data. Technology, Data, Culture and Literacy Are Key

Data Enabled

Self-Service Insight Centric

Decision Making By All

Enterprise Data Store & Central Services

Data Used to Challenge Institutional Knowledge

Data is Democratised To All

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Creating The Foundations

BI & Analytics Tools Strategy

Board Approved Data and Analytics Strategy. Clear Mandate

Increase Insight

Simplify & Consolidate

Create Business Value

Enhance a Data Culture

Manage Data as an Asset

Build a core Data Competence

Agile Delivery & Business Partnering

Technology Environment

Be Prepared and Patient to Put in the Right Foundations if You Want to Succeed

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Creating the Foundations - Our Qlik Environment

PRODUCTION APPS AD-HOCPRODUCTION APPS

Curated Qlik Data Sets

BI Team Builds

Data Marketplace

Local Data

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Developing A Data Enabled CultureNot Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs

“Educate” The Executive

D&A Strategy Approval

CDO On EXCO

EXCO Data & Analytics Team Time

Data Innovation Days

Board IT & Data Advisors

Quarterly Data & Analytics Strategy Deep Dive

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Developing A Data Enabled Culture

Self Service

Improve business processes

Focus on Small Number of Teams and Fix Real Business Problems (“Unsexy” is ok!)

Qlik Enables Rapid & Inclusive Development - New Stories Emerge

Word of Mouth and Advocacy Drive Demand.

Reputation and Credibility Builds and “Invites” To Do More Are Received

Create New StoriesMaking Life Easier

New methods of analysis

Not Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs

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Increased insight

Change organisation behaviours

Developing A Data Enabled CultureNot Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs

Start new conversations

Opportunities Supporting Cultural Change On Important Business Agenda.

Change Agent As Business Sponsor.

High Visibility, High Impact Initiative.

Create New StoriesEnabling Cultural Change

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Increased insight

Developing A Data Enabled CultureNot Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs

Create Solutions Where Data Solutions Have Not Previously Been Consider To Support Answers.

Challenge Status Quo Thinking On Established Tools And Ways of Working – Qlik Extensions Are An Enabler.

Create New StoriesDrive The Art of The Possible

Connected Data

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Developing A Data Enabled Culture

Raise Awareness

Not Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs

Sense Of Community

Atrium Days Data and Analytics Hub

News & Blog

Active BI User Forums

Data Practitioner People Network

Data Conference

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Developing A Data Enabled Culture

Data Accessibility

Not Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs

Education & Accreditation

Explainers Online Learning (Tools, Concepts and Data Use)

Accreditation Programme

Data Marketplace

Multi-Device

Natural Language

Information Portal

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Developing A Data Enabled CultureNot Data Driven, Our People Are Our Greatest Asset, We Enable Them With Data To Meet Member Needs

Create the Right Operating Model With Clear Champions and Evangelists

Business Partner / Relationship Manager

• Embeds as Part of Business Team• Responds to Demand• Drives Exploitation and Adoption• Educates and Coaches Business on Data

Usage• Interfaces to Data and Analytics Central

Team• Owns End to End Delivery for Solutions to

Business

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Developing A Data Enabled CultureMulti-Dimensional Approach is Critical to Creating a Data Enabled Culture

Create New Stories

Raise Awareness

Create a Sense Of Community

Education & AccreditationMake Data Accessible To All

Create the Right Operating Model With Clear Champions

and Evangelists

“Educate” The Executive

Enabling Our Employees To Be “Fit To Fly” With Data

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What’s Next For Us?

• Deploy Our Business Partnering Operating Model Across Entire Business.

• Scale Out Accreditation.

• Deploy Natural Language Solutions.

• Implement Our Data Marketplace.

• Accelerate Data Literacy Enablement.

• Continue To Create A New Storyline.

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In Summary

Putting Solid Foundations In Place For Data, Technology, Process, People and Governance Remains Important.

Creating a Data Enabled Culture Requires a Multi-Dimensional Approach.

Define and Agree with Your Executive, The Cultural Shift Required and Securing Your Mandate.

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Thank You!

@pfrench711