Data Center Talent Analysis Landscape · Aplikasi Lintasarta ~130 Colocation • Support the Data...

Data Center Talent Analysis Landscape(West Java Province and Banten Province)

March 2019

22

AGENDA

Data Center Talent Analysis Landscape01

West Java Province, Banten Province

Defining 2 Roles: Responsibilities, technical skills & sample roles

Relevant Employee Profiles

Top Peer Company Employers, Relevant Workloads

Talent Stack and Colocation Data Centers Service Stack

Overview: Data Center Talent Landscape, Top Data Center Talent Employers

Talent Dashboard & Key Data Center Hotspot

Note: West Java doesn’t include talent from Jakarta Province

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Clusters Description Responsibilities (Not exhaustive) Technical Skills

Data Center Technician

A Data Center Technician is responsible for system/network installation, configuration, and troubleshooting problems for the smooth running of IT and related operations. They are also responsible for the physical security systems, HVAC and all hardware related deployment

• Troubleshoot technical issues on various platforms ranging from systems, networking and power/mechanical systems

• Provide remediation to physical layer outages for both systems & network

• Physical replacement of server and network device parts

Skills:• POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID• Linux/Unix Administration• Network Protocols: TCP/IP, Ethernet, L2/L3

technologies

• Certifications: CompTIA, CCNA Data Center, CCNP Data Center,JNCIP-DC, VCE-CIAE (Dell), VCP6-DCV (VMware),CDCTP®

1)

List of 2 unique job clusters and definitions extracted from sample profiles

Roles

• IT Infrastructure Technician • UC Support Engineer• Storage & Backup Support

Technician• System Tester• Computer Technician • Network Support Technician

Note: The represented data is derived from Draup’s Proprietary Talent Module and from multiple Information Technology profiles and job portals like LinkedIn, Indeed, updated in Mar, 2019

Data Center Operations Manager is responsible for operations aspects of live and running Data Centers. They engage from disaster recover planning to health & safety, risk mitigation, migration and vendor management of OLAs and SLAs. Also oversees equipment maintenance tasks such as managing and installing custom upgrades for customers; replacing cables, components and accessories and maintaining records

Data Center Operations Manager

• Responsible for the overall operation and maintenance of the critical infrastructure and support IT operations within the Data Center space

• Implement service methodologies and oversee incident management, problem management, change management, and capacity management

• Responsible for the overall IT infrastructure operations, IT security and monitor the power and cooling systems of the Data Center

Skills:• Capacity Management• Change Management• Incident Management• Budgeting• Installing monitoring software• Silo-busting• Data Analysis• Service-Level Agreement Management

Certifications:CDFOM, CDCP, Automated Data Center Management, CDCMP®, CDCAP®

2) • Data Center Operations Head

• IT Systems Manager• Data Center Manager Ops

44

Skill

sC

ert

ific

atio

ns

Too

ls

Hardware repair

Hardware & Software Troubleshooting

IT computer networking

*Listed skills, certifications and tools are a sample set and are not exhaustive

Talent Stack: Key Skills, Certifications and Tools associated with Data Center Technician and Data Center Operations Manager

Roles Analysed

• CCNA Data Center• CCNP Data Center• JNCIP-DC• VCE-CIAE (Dell)• VCP6-DCV (VMware)• Certified Data Center Technician Professional (CDCTP)• Cisco Certified Technician Data Center

Monitor System Processes

Cabling & deployment

Server Management and Repair

GRUB/LILO

SCSI

telnet

RAID

Perl

Python

Capacity Management

Incident Management

IT Infrastructure Installation

• CDFOM• CDCP• Automated Data Center Management• Certified Data Center Management Professional (CDCMP)• Certified Data Center Audit Professional (CDCAP)• Data Center Operations Manager (DCOM)• Cisco Certified Network Associate Data Center

Change Management

Service-Level Agreement Management

Budgeting

Linux/Unix

HVAC

ITIL

LEAN

PMP

Wintel

Data Center Technician Data Center Operations Manager

Note : Talent Stack generated through DRAUP’s Talent Simulation Module

Vendor Management

Governance & Compliance Management

Predictive Maintenance –HVAC Systems

PowerShell

VBScript

Atlassian

Zendesk

JIRA

Cherwell

55

Colocation Data Centers Service Stack: Advanced Services and Basic Operation Management were the major services offered by colocation service providers

Managed Data Center Services Stack

Advanced Services Basic Operation Management

Co

mp

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ensi

ve

Mai

nte

nan

ceC

om

plia

nce

C

ert

ific

atio

n

Dat

a C

en

ter

Infr

astr

uct

ure

M

anag

emen

t Sy

stem

PreventiveMaintenance

CorrectiveMaintenance

Spare PartManagement

ISO 27001Certification

PCI DSSCertification

Industry-relatedCertification

DCIM asa Service

Custom Report/Dashboard

EquipmentMaintenance

Monitoring Compliance

Technical Support

Daily Operation Reporting

Note : Service stack generated through various colocation service provider websites such as Lintasarta, Telkomsigma, Axiata and curated by DRAUP

Data Center Facility (Owned by Customers)

66

IDPRO is a key organization supporting and governing the Data Center industry in Indonesia. Colocation service providers are establishing Tier IV and Tier III Data Centers recently to cater the growing demand

Key initiatives to support Data Center Ecosystem in Indonesia

Indonesia Data Center Provider

Organization (IDPRO)

IDPRO Members

Helps the Data Centers for international and local partnerships

Acts as a integrator between Data Centers and universities, provide certification for talent development

Collaborate Organizations/ associations (Telecom Society, Chamber of Commerce) for data center growth

Number of Indonesian Data Centers by Tier Levels

Tier I

4

Tier II

45

Tier III

10

Tier IV

1

Composed of a single path for power and cooling distribution, without redundant

components, providing 99.671% availability.

Composed of a single path for power and cooling distribution,

with redundant components, providing

99.741% availability

Composed of multiple active power and cooling

distribution paths, but only one path active, has

redundant components, and is concurrently maintainable, providing 99.982% availability

Composed of multiple active power and

cooling distribution paths, has redundant

components, and is fault tolerant, providing

99.995% availability

Note : IRDPRO curated by DRAUP

Electronic system operators who provide "public services" were mandated to have an onshore Data Center and a disaster recovery center in Indonesia1

An exception to the rule - is applied to banks, which can host specific information outside of Indonesia subject to OJK, a financial services authority in Indonesia’s approval

2

Government Regulation

No. 82

77

Indonesia has a presence of 55-60 Data Centers employing ~4,000 professionals. ~90% of these Data Centers are colocation based majorly spread across Jakarta and West Java

Hotspots (Jakarta, West Java, Banten, Batam, Palembang)

Data Center Landscape of Indonesia

49Colocation Service Providers

7Self Owned Data Centers

Jakarta

West Java

Banten

Note : DRAUP’s proprietary talent module was used to analyse jobs by locations and skill type

Batam

Palembang

Data Center Talent Overview

~4,000Data Center Talent

in Indonesia

~350Data Center Technician

~185Data Center Technician

~45Data Center Operation

~25Data Center Operation

West Java Banten

Data Center Distribution By Province

1426 115

West JavaJakarta Banten Others (Batam, Palembang, etc.)

Driving Factors & Recent Partnerships in Data Centers

• Keppel Data Center and Indonesian conglomerate Salim Group has partnered to jointly develop and operate a Data Center in Bogor in Oct 2018

• Equinix partnered with DCI Indonesia to expand its Data Center in Jakarta in Dec 2018

• Equinix partnered with PT Data Center Infrastructure (DCI), for providing backup and disaster recovery solutions in Indonesia

• Telkomsigma partnered with giants like IBM, Microsoft, SAP, Oracle, Huawei, Cisco and VMware for offering a portfolio of colocation services and virtual private cloud solutions

Data Sovereignty

Smartphone Penetration

Low Cost Storage Solution

Rapid Cloud Adoption

88

Data Centers in West Java Location

DCI Data Center Bekasi, West Java

Metrotel Bandung, West Java

Green Links Data Center Bandung, West Java

Disaster Recovery Center - Indosat Lintasarta Jatiluhur, West Java

Telkom STO Sentul Bogor, West Java

XL CenterBandung, Bekasi, Cimahi, Tasikmalaya, Tangerang

Biznet Data Center Bogor, West Java

Telkomsigma Data Center Sentul (PT. Sigma Cipta Caraka(Telkomsigma)

Sentul, West Java

Neuviz Bandung DC Bandung, West Java

PT ValueStream International Bandung, West Java

Data Centers in Banten Location

Dimension Data Indonesia Operations Center

Tangerang, Banten

Data Centre XL Bintaro (PT. XL Axiata Tbk) Tangerang, Banten

Graha Telkomsigma Tangerang, Banten

Lintasarta Technopark Data Center Tangerang, Banten

Visionet Data Internasional Tangerang, Banten

West Java Province has a presence of ~14 Data Centers and Banten Province has a presence of ~5 Data Centers

99

Indonesia: Data Centers Dashboard (1/2)

Key Data Centers in Indonesia

CompanyOverall

HeadcountType Key Focus Areas / Offerings

Telkomsigma ~190 Colocation• Develop and deliver Data Center technology solutions for customers with a high focus on IT Risk and data

recovery services• Perform network device installment and configuration, network activity monitoring and device maintenance

Aplikasi Lintasarta ~130 Colocation• Support the Data Centers with stable power supply, fire protection, environment control, security and

precision air conditioning to maintain stable and comfortable room temperature, natural air flow and humidity level type of services

XL Axiata ~90 Colocation• Implement a tight security system for the Data Center and improve application performance• Support the network of microwave connections and XL fiber optics• Implement measures to reduce risk caused by high connection network and electricity

Biznet ~70 Colocation• Build modern infrastructure to reduce digital gap and manage advanced fibre optic network of the Data Center• BDC works on providing secure Data Center services such as closed rack space, secure suite space and

managed services

Moratelindo ~40 Colocation• Create fibre optic networks and implement DWDM ( Dense Wavelength-division Multiplexing ) to obtain

capacity stronger backbone network

NTT Nexcenter ~35 Colocation

• Build hybrid cloud and network services with advanced technologies and ensure high quality facilities and operations

• Build and maintain Data Center customer portal to manage system operation status (colocation room temperature and humidity, and complete management control of racks)

Note : DRAUP’s proprietary talent module was used to identify top peer employers, headcount and key focus areas

1010

Indonesia: Data Centers Dashboard (2/2)

CompanyOverall

HeadcountType Key Focus Areas / Offerings

PT CBN Nusantara Nex ~20 Colocation

• Design, manage and operate the Data Center to meet global standards and to safeguard data with a special storage space and monitor /manage air conditioning facilities

• Customize cages and cabinets to optimize the Data Center• Secure multiple direct premium backbone connections for high performance and redundancy rich fibre

connections

Elitery ~15 Colocation

• Build and manage environmental system technology which provides environment stability to run mission-critical operation and cloud management services to support business operation

• Address the full managed service IT solution like desktop management, storage management, application management, network management, security management and server procurement

Equinix ~5 Colocation• Equinix Data Center provides secure access to robust digital ecosystems for cloud, mobility, content, and

financial services• Equip the Data Centers with full UPS power, back-up systems and N+1 (or greater) redundancy

Faasri Utama Sakthi ~5 Colocation

• Design and build ultra reliable and scalable Data Center solution to meet business segment specification• Configure and maintain all physical hardware, application software and operating systems• Provide fully-integrated building management system for smoke, fire and water detection & electrical / air

conditioning performance

Soluis Media Semesta ~5 Colocation• Develop a Data Center network and manage the entire operations and technical functions of the data center• Planning and procurement of hardware, software, consulting, design, installation and configuration,

development, repair to system maintenance

Key Data Centers in Indonesia

Note : DRAUP’s proprietary talent module was used to identify top peer employers, headcount and key focus areas

1111

West Java Province , Indonesia Talent Deep Dive

1212

West Java Province: ~14 Data Centers are present in the West Java Province. Bandung is the key hotspot in West Java with a presence of large colocation service providers such as XL Axiata, Lintasarta, XL Axiata and Green Links

Note : DRAUP’s Talent Simulation Module was used to analyze the distribution of ideal talent by locations and skill sets

WEST JAVA

Installed Talent Overview

Installed Data Center Technician Talent in West Java

Installed Data Center OperationsManager Talent in West Java

~350

~45

Average Salary



~40,000 USD~18,000 USD

Data Center Hotspot in West Java

Top Data Center Service Providers

Key Insights• Bandung area is the key hotspot for Data Centers in West Java. Cyber Development Area, Kota

Bandung and Kota Cimahi in the Bandung area are the locations hosting Data Centers in Bandung

• Bandung has the second largest Data Center talent pool after Jakarta. More than 90% of the Data Centers in the region is owned by colocation service providers

• Telecom and BFSI companies are the major verticals having Data Centers in this region

• Bandung has a presence of large players such as Telkomsigma, Lintasarta and Biznet

DCI Data Center

XL AxiataBiznet Data Center

TelkomsigmaLintasarta

Green Links Data Center

Bandung

PT Value Stream International~14

Data Centers

1313

West Java Province: Employer profiles for Data Center Technician/Operations Manager talent pool

Top Employers & Headcount Key Workloads

• Troubleshoot Hyper-V clusters and related issues in SAN and storage environment• Configure and document backup routines, restoration of host operating systems and applications and test recovery procedures

for infrastructure components• Installation of servers and network equipment in remote colocations

• Deploy and configure servers, database, storage and backup systems• Monitor and maintain all Data Center resources such as power, cooling, capacity and EMS• Manage Data Center network (cisco nexus 9k / ACI ) and cabling systems (optic and copper)• Respond and resolve request or fault logged in all Data Center activities based on SOP

• Setup and install network cabling structure and server hardware• Deploy and evaluate Data Center servers, storage platforms and SAN to optimize system performance• Installation and deployment of power, network, rack and cage of various equipment• Create and configure tunnels like IPsec, GRE and maintenance of VOIP and wireless devices

• Backup and recovery of the operating system, file system management, patching, process automation writing programs and server installation/configuration

• Design, deployment and automation of server based infrastructure• Install intra cage fiber tray, ladder rack, customer equipment and cabinets

• Configure and troubleshoot Linux OS related issues on servers• Execute, maintain and support backup and security procedures in highly available environment• Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center

operation procedures• Maintain infrastructure solutions based on application and server installation

Note : DRAUP’s proprietary talent module was used to analyze talent by locations and skill sets

25 – 30 0 – 5

20 – 25 0 – 5

20 – 25 0 – 5

15 – 20 0 – 5

5 – 10 0 – 5



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Core Responsibilities

West Java Province: Data Center Technician: Sample Talent Profiles (1/2)

Bayu IIham Muttaqin

Education: N/A


• Install, maintain and troubleshoot all Data Center cabling and infrastructure

• Responsible for racking and stacking of equipments

• Deploy and install fiber and copper patch cables in addition to creating structured cabling solutions for a high-bandwidth Data Center

• Perform equipment tracking, asset management, QC and inventory control with installation of Ethernet, Sonet and Dark Fiber

Data Center TechnicianExperience in Current Role: 2+ YearsTotal Experience : 3+ Years

Hadi Hikmatulloh

Education: N/A


• Configure and troubleshoot Linux OS related issues in servers

• Test and troubleshoot new complex server hardware components and designs

• Monitor and assist automated provisioning system for servers and resolve hardware issues via trouble ticket

• Work with virtualization, hyper-converged infrastructure (HCI), network virtualization and cloud technologies

Data Center TechnicianExperience in Current Role: 4+ YearsTotal Experience: 4+ Years

Nabhan Fadhil

Education: N/A

• Maintain and track computer hardware inventory levels and perform the installation of Data Center hardware

• Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures

• Configure simple operating system storage requirements including file system, disk management and RAID technologies



• Install and label Data Center equipment including network, server and storage devices

• Configure and deploy storage devices including DAS and NAS arrays

• Monitor assigned SAP queues, create and modify sites in the various network management systems and related sub systems

• Troubleshoot OS and hardware issues and perform Linux system administration



Abidul Fikri

Education: Information Technology, Indraprasta University PGRI

1515


West Java Province: Data Center Technician: Sample Talent Profiles (2/2)

Prima IndrayanaEducation: Telecommunications Engineering, Universitas Nasional (UNAS)


• Perform physical server builds and decommissions as per SOPs and perform QA on builds

• Maintain Data Center systems including PDU installation, power circuit auditing and rudimentary CRAC unit management

• Manage infrastructure upgrades, physical and remote support for global Data Centers

• Analyze equipment and data network devices to run cables and improve physical security in Data Centers, maintain multiple sites and administration of security services


Bondan Elfandri

Education: N/A


• Design and development of operations for IT Infrastructure such as Data Centers, database and servers

• Perform racking and stacking of hardware including cross connect patching and labeling

• Install and troubleshoot RACKS, wiring and fiber connection

• Install new equipment and troubleshoot broken devices of hardware for reliable Data Center environment


Inggar Suryo Utomo

Education: BTech Information Technology, Universitas Gunadarma

• Monitor and upgrade servers, SAN and VMware infrastructure

• Manage and implement all installations, terminations, patching and labelling of all cross connects in the Data Center using COAX, Cat5, Cat6 and Fiber cables

• Mounting and cabling of servers in rack systems

• Perform routine hardware repairs, replacements, as well as upgrades to existing hardware

Infrastructure Data Center Technician Experience in Current Role: 3+ YearsTotal Experience : 4+ Years


• Install new equipment and troubleshoot broken devices of hardware for reliable Data Center environment

• Configure and troubleshoot server and storage implications in Data Center

• Maintain network technology architecture, infrastructure design activities and host servers

• Manage inhouse projects such as virtualization of large SQL servers and upgrading the VMware environment from vSphere 5.01 to 5.5U1

Infrastructure Data Center TechnicianExperience in Current Role: 2+ YearsTotal Experience: 10+ Years


Hendry Budiawan

Education: Electrical, Electronic and Communications Engineering Technology/Technician, Universitas Krisnadwipayana

1616

West Java Province: Data Center Operations Manager: Sample Talent Profiles (1/2)

• Perform enterprise IT operations, maintenance, support and monitoring for customer

• Oversee the maintenance of alternate disaster contingency Data Center site

• Maintain an up-to-date inventory control for all computers, media and pre-printed stationery

• Monitor the performance of basic troubleshooting on hardware, install and rack servers, and operating system reloads by technicians

Yohan Onggowasito

Education: Civil Engineering, Bandung Institute of Technology (ITB)

Data Center Head OperationsExperience in Current Role: 1+ YearsTotal Experience: 5+ Years

Vinay Kastwar

Education: N/A


• Manage and improve the work-flows and through-put for Data Centers operations

• Drive process and technology innovation and automation

• Ensure the Data Center core services (Power, HVAC, security, etc.) meet all established SLA targets

• Manage the installation and maintain security patches on the operational and development systems

Data Center Operation ManagerExperience in Current Role: 2+ YearsTotal Experience: 10+ Years


• Responsible for the organization and control of day-to-day Data Center Operations

• Also responsible for analysis and troubleshooting of high severity problems

• Manages the troubleshooting for complex hardware, software and network problems

• Manage the Data Center Operations team responsible for the installation, operation, and maintenance of network, server, and storage hardware in multiple Data Center locations

Data Center Operations ManagerExperience in Current Role: 1+ MonthTotal Experience: 5+ Years


• Plan, manage and communicate end-to-end project plans with stakeholders and teams

• Responsible for managing hardware installation, cabling, power cycles, deployments and hardware troubleshooting

• Select, evaluate and lead the performance of technicians

• Perform system monitoring, troubleshooting, job runs, and restores for VMS, Windows and UNIX based systems

Data Center Operation HeadExperience in Current Role:3+ YearsTotal Experience: 6+ Years



Aldana Eka Maulana

Education: Computer Science Engineering, Universitas Bina Nusantara

A Fakhrul Arrozi

Education: BS Computer Science, University of Indonesia

1717

• Oversee all aspects of the Data Center's critical physical infrastructure

• Manage the investigation, mitigation and recovery of the issues

• Set strategy and plan deployments across multiple sites

• Plan and execute campus operational budgets

• Provide prioritization of Data Center projects across a multiple building site


West Java Province: Data Center Operations Manager: Sample Talent Profiles (2/2)


• Manage the physical installation of cabinets, cages, cables, shelving, cable management, routers CSU/DSU’s, servers, PDU’s, modems and switches

• Monitor and review sales projections and plan facility connectivity scaling

• Create the network engineering configurations and designs for the project

• Plan power, cooling and hardware installations in the Data Center. Manage tasks such as handling power and cooling, monitoring DC load and set standards for hardware installations

Data Center Operation ManagerExperience in Current Role: 2+ YearTotal Experience: 3+ Years

• Responsible for creation and tracking of trouble tickets and resolution of escalated support incidents

• Monitor and update Data Center tools when commissioning new infrastructure, services or applications

• Manages the configuration and deployment process of physical and virtual servers

• Design, implement, troubleshoot, analyze and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore

Yusuf Iskandar

Education: BSc Information Technology, Universitas Bina Nusantara

Data Center Operations HeadExperience in Current Role: 8+ YearsTotal Experience: 18+ Years

• Design and architect robust, high performance Data Center network infrastructure involving multiple distributed systems

• Analyzes network elements and designs to ensure optimal network performance

• Monitor network environment for anomalies and errors, reporting and escalation of issues

• Evaluate and implement network related hardware, software products and upgrades


Data Center OperationsExperience in Current Role: 11 MonthsTotal Experience: 10+ Years


Data Center Facility ManagerExperience in Current Role: 12+ YearsTotal Experience: 12+ Years


Almy HanifanRohniawanEducation: Information Technology, Universitas Widyatama

Inu Manggolo

Education: M.TechTelecommunications Management, University of Mercu Buana

Rheza Noviantoro

Education: Computer Systems Networking and Telecommunications, SMK Negeri

1818

Banten Province, Indonesia Talent Deep Dive

1919

Banten Province, Indonesia: An emerging hotspot for Data Centers which has a presence of ~5 Data Centers. Telkomsigma, XL Axiata, Lintasarta and Dimension data are few top players present in Kota Tangerang which is the major hotspot in Banten

Note : DRAUP’s Talent Simulation Module was used to analyze the distribution of ideal talent by locations and skill sets

BANTEN

Installed Talent Overview

Installed Data Center Technician Talent in Banten

Installed Data Center OperationsManager Talent in Banten

~185

~25

Average Salary



~36,500 USD~15,000 USD

Data Center Hotspot in Banten

Key Insights

• Tangerang in Banten Province is the hotspot for Data Center which houses all Data Centers in the region, all these centers work on Colocation model

• Kota Tangerang in the region hosts Data Centers of Telkomsigma, XL Axiata, Dimension Data, and Lintasarta

• Talent availability, grid and electricity improvements and rapid adoption of mobile and cloud solutions are driving in the creation of new data centres in Banten Province

Dimension DataGraha Telkomsigma

Lintasarta

XL Axiata

Visionet Data Internasional

Tangerang

~5Data

Centers

Top Data Center Service Providers

2020

Banten Province, Indonesia: Employer profiles for Data Center Technician/ Operations Manager talent pool

Workloads

• Design and development of operations for IT Infrastructure such as Data Centers, database and servers with Big Data and container services

• Develop, implement, conduct, oversee and document preventative maintenance plan and maintain critical Data Center systems• Manage and improve the workflows and throughput for Data Center operations• Manage the IT operations and ensure the optimal performance to focus in the core business

• Perform cabinet installations, de-installations, cabling, wiring, labelling and tracing in Data Center infrastructure• Deliver cost effective solutions to focus on client’s core business• Manage service level based systems and infrastructure that function uninterruptedly across multiple Data Centers• Analyse equipment and data network devices to run cables and improve physical security in Data Centers, maintain multiple sites

and administration of security services

• Install new equipment and troubleshoot broken devices of hardware for reliable Data Center environment• Build a Data Center system along with the supporting infrastructure• Empower a culture of safety, security, and compliance in all aspect of Data Center activities• Perform cable installations, hardware rack or stack installations, testing, and troubleshooting using standard Data Center

processes

• Monitor, identify, investigate and resolve technical incidents and problems and to restore service to clients by managing incidents to resolution

• Maintain the Data Center environment and monitor the equipment• Install and configure computer and software programs and also upgrade server’s hardware and software as and when required • Perform actual solution design and prepare a parts list outlining equipment to be provided

• Design, deployment and automation of server-based infrastructure• Design, implement and upgrade existing Data Center spaces into the next phase• Oversee the day-to-day management of teams within Data Center operations• Create and execute a clear strategy for the Data Center operations to ensure achievement of shared services


20 – 25 0 – 5

15 – 20 0 – 5

5 – 10 0 – 5

5 – 10 0 – 5

5 – 10 0 – 5



Top Employers & Headcount

2121

Banten Province, Indonesia: Data Center Technician: Sample Talent Profiles (1/2)

Data Center TechnicianExperience in Current Role: 5 YearsTotal Experience: 5 Years

Andika Tatasurya

Education: N/A


• Install structured cabling systems including copper & fibre patch panels, racks, cabinets, cable managers, conduits and patching

• Maintain accurate inventory of work tools, equipment, and devices

• Conduct preventative maintenance on Data Center equipment to ensure efficient operations

• Set up access controls to protect company systems and network

IT Data Center Technician Experience in Current Role: 3+ YearsTotal Experience: 6+ Years


• Configure and install ILOM server configuration for remote access

• Plan, install and maintain servers, network equipment and backup infrastructure

• Troubleshoot and repair servers that have hardware and network issues

• Upgrade internal system components (CPU), memory hard drives, fibre cables, and copper

Data Center TechnicianExperience in Current Role: 6 MonthsTotal Experience: 6+ Years

Pandu Wicko

Education: D3, Information Management, Amik BSI BSD


• Design and modify network systems and application infrastructure

• Manage Data Center Infrastructure and Collocation

• Install servers, network devices and other hardware in the Data Center

• Meet SLAs against assigned trouble tickets by a directed workflow and perform regular server hardware repairs (drives, motherboards etc.)

Data Center TechnicianExperience in Current Role: 2 YearsTotal Experience: 6+ Years


• Install, test and label cable and fibre using standard Data Center protocols and using cable management systems

• Identify, analyse and repair product failures, orders and replace parts as needed

• Troubleshoot network and hardware problem

• Perform hands-on and in-depth troubleshooting and associated repairs of failed blade server components


Muhammad Benny DwiHariantoEducation: BS (IT), University of Pamulang

Oki Indrasto

Education: BS Electrical Engineering, ITelkom Institute of Technology Institute of Technology

2222

• Maintain the Data Center of the organization and ensuring that the systems run properly

• Regulate and monitor physical security access and remote electronic access into the Data Centers

• Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures

• Deploy Data Center infrastructure including server rack, stack, cabling, net devices and troubleshoot deployment issues

Banten Province, Indonesia: Data Center Technician: Sample Talent Profiles (2/2)

Data Center TechnicianExperience in Current Role: 2+ YearsTotal Experience:5+ Years

Saidin Abdullah

Education: N/A


• Install network equipment and patch infrastructure using copper and fiber patch cords

• Support Data Center cabling activities includes installation, termination and testing of all Data Center interlink cabling

• Maintain service level agreements and implement proactive issue detection

• Ensure maximum uptime of mission-critical infrastructure and perform technical maintenance activities

Data Center Infrastructure Technician Experience in Current Role: 3+ YearsTotal Experience: 5 Years


• Install and maintain the Data Center devices and process

• Monitor the equipment's in Data Center and report to customer management

• Maintain accurate work records and event logs

• Install, de-Install and maintain servers, switches, routers, storage and other hardware

Data Center TechnicianExperience in Current Role: 7+ MonthsTotal Experience: 8 Years


• Design and create a daily Data Center backup schedule

• Perform cabinet installations, de-installations, cabling, wiring, labelling and tracing in Data Center infrastructure

• Troubleshoot and install Data Center equipment and RMA failed Data Center hardware device

• Monitor servers for hardware and software alerts to ensure a high level of data integrity

Data Center TechnicianExperience in Current Role: 1 YearTotal Experience: 2 Years


Octo Eka Saputra

Education: N/A

Ahmad Dede

Education: N/A


Maulana Inka Putra

Education: Telecommunications Engineering, Telkom University

2323

Banten Province, Indonesia: Data Center Operations Manager: Sample Talent Profiles (1/2)

Data Center OperationsExperience in Current Role: 7 MonthsTotal Experience: 13 + Years

Bambang Riyadi

Education: N/A


• Monitor, diagnose and resolve complex network and computer system issues

• Monitor end-user assets utilization and replacement cycles

• Perform system repairs and update software/operation system

• Monitor critical application and system faults and alerts

• Perform front line support and provide solutions to hardware/software defect

Data Center Operations ManagerExperience in Current Role: 4+ YearsTotal Experience: 5 Years

Irpan Arlis

Education: Computer Systems Technology, UPN Jakarta


• Perform ongoing performance tuning, hardware upgrades, and resource optimization

• Perform daily system monitoring, verify the integrity and availability of hardware, server resources, systems and key processes

• Manage Data Center hardware platforms and cabling systems

• Develop, implement, conduct, oversee and document preventative maintenance plan and maintain critical Data Center systems

Data Center OperationsExperience in Current Role: 8+ YearsTotal Experience: 17 Years


• Monitor Data Center Infrastructure

• Manage and develop the Network Operations function ensuring Incidents, and Requests are delivered

• Identify and create process improvements to improve the larger operational capability

• Analyse existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems

Data Center Operations ManagerExperience in Current Role: 2+ YearsTotal Experience: 7+ Years


• Ensure all Data Center related calls are handled promptly (within SLA) and provide appropriate responses

• Monitor the condition of servers, network devices and other hardware

• Monitor and maintain the environmental and data support systems within the Data Center environment (UPS, Temperature, Rectifier, Battery, Fire suppression, PAC, CCTV, &BAS )

• Perform PAT testing for Data Center and Computing Services equipment


Ary Rahmadian

Education: BS Computer Science, University of Gunadarma

Mohamad BurhaniSulthonEducation: BS Information Technology, Dian NuswantoroUniversity

2424

• Identify and ensure the environmental conditions are maintained always with regard to critical building systems

• Monitor and ensure the system availability meets service level (Facility equipment, System, Network, Backup)

• Monitor the Data Center facilities and network infrastructure

• Monitor and manage network and computer systems in the Data Center

Banten Province, Indonesia: Data Center Operations Manager: Sample Talent Profiles (2/2)

Data Center Operation Management LeadExperience in Current Role: 8 MonthsTotal Experience: 10 Years


• Monitor Data Center Infrastructure, AC FCU Data Center and electric panel

• Monitor and maintain the Data Center equipment and operation

• Manage backup tape cycling and perform backup execution and monitoring

• Manage and support operation and maintenance work

IT Data Center Operations Experience in Current Role: 5 YearsTotal Experience: 14 Years


• Monitor Data Center networks and systems

• Conduct daily systems operations, including batch jobs and administration tasks

• Monitor and maintain existing co-located and in-house Data Centers

• Perform shutdown and start-up of the applications, databases and the underlying servers

Data Center Operation LeadExperience in Current Role: 7+ YearsTotal Experience: 10 Years

Erdian ArifitraEducation: S1 Informatics Management, STMIK Budi Luhur university


• Monitor and maintain network security , legran mapping , infrastructure Data Center mapping

• Manage global networking infrastructure and physical DC Operations across all Data Centers

• Manage, monitor and maintain customers Data Centers and IT infrastructure

• Manage total IT infrastructure (servers, network, firewall, etc.)

Data Center OperationExperience in Current Role: 2+ YearsTotal Experience: 18+ Years


Chris LazuardiWinartaEducation: Information Technology, Pelita HarapanUniversity

Aditya Nugraha

Education: N/A


Irpan Arlis

Education: Computer Engineering, STIK Jakarta

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Data Center Talent Analysis Landscape · Aplikasi Lintasarta ~130 Colocation • Support the Data...

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