Data and Digital Transformation

IKEA the largest furniture

retailer in the world

€38B in revenue

400+ Stores

5th retail brand by value

IKEA the 10th

largest food service

company in the

world

€1.8B in IKEA FOOD

30% of Ikea Food’s customers are

coming to the stores just to eat.

Swedish biggest exporter of

lingonberry

Photo by Mabel Lu https://www.flickr.com/photos/mabeleaff/11251336926/

“This might sound odd, but it’s

almost something we didn’t

notice” IKEA Food Director

IKEA FoodHow did it Happen?

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IKEA applied their core

business principles to reduce

costs, maintain quality, and

deliver a low price offering

core business keep innovating

New food offerings adapted to

different regions (e.g. ‘Ribs’ in

NA). More food variety and

new partnerships

IKEA used the same data and

tools from their core business

to predict and plan food

demand. Achieving a 30%

waste reduction

data focus

IKEA Food is now growing faster that the core Furniture

business and delivering 650M dinners a year across 48

countries

Goldman Sachs mined

public data to gain a

competitive edge

13.5% growth

Top Global Equity Fund

Data must be a Core Business AssetNot just an IT headache

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Drive the business

Data should provide tactical

business information

Deliver Innovation

Ultimately data can be used to

transform the business

Provide Insights

Data can help to drive

business strategy

Handled with Care

But it should be used

responsibly and protected

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Artificial IntelligenceDemocratization

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“The last 10 years have been about building

a world that is mobile-first. In the next 10

years, we will shift to a world that is AI-first.”

Sundar Pichai, CEO of Google

“AI is the defining technology of

our times."

Satya Nadella, CEO of Microsoft

“A.I. is in a ‘golden age’ and solving

problems that were once in the

realm of sci-fi”

Jeff Bezos, CEO of Amazon

85%

Big Data FailuresWhy?

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85%

15%

Failure Success

Data projects are different. There is a lot

of focus from management but there

some foundational issues that are not

addressed.

➢ Integration Costs and Time to Deliver

➢Usability for the different roles:

Business vs Scientist

➢Managing Company Change and

Politics

➢Lack of Skills and try to do too much

in one go

Importance ofTechnology Choice

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Adoption

Productivity

Integration

Effort

Multiple

SolutionsMultiple best of breed

solutions requiring

integration.

Business Application

PlatformSingle purpose build

platform to cover business

needs for all usersVS

Having a complex IT landscape prevents business agility and innovation. IT

should be a business enabler and innovation centre, not a cost centre

Microsoft Dynamics 365Business Application Platform

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Productive Intelligent AdaptablePurpose Built

Using Data in HousingHow does technology help?

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Optimise ResourcesSocial Housing is an asset intensive business with great opportunities to apply technology to

optimise the usage and maintenance of assets.

Engage CustomersImprove customer service with personalised interaction across any channels. Delivering the

right outcomes for every customer and helping reduce service costs.

Transform Products & ServicesExpand product and service offerings to increase revenue, introduce new commercial

business opportunities to increase income. Iterate constantly to validate new business

models.

Dynamics 365 for Housing by PowerObjects

SalesOpportunity management

Social sellingContent

collaborationMobile sales

Planning & management

Property SalesSales

Collateral Tracking

Customer

ServiceOmni-channel Portal

Agent enablement

Onsite service

KnowledgeRepairs &

Maintenance

CTI Integration& Web Chat

Marketing *E-Mail

MarketingWeb Tracking Lead Scoring

Nurture Automation

Web Forms

Field

Service

Scheduling and dispatch

Asset and warranty

management

Service agreements

Inventorymanagement

MobileIOT Asset

Management

Project

Service

Automation

Resource management

Time and expenses

Project planning

Team collaboration

Customer billing

OperationsFinancial

managementProcurement and sourcing

Project accounting

Human Capital

Management

HousingManagement

Construction Enterprise

Asset Management

COREMSD

HCL MSD OOB

PowerObjects’ Four Pillars

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Awards

• 2017 Microsoft Worldwide Partner of the Year Award for Dynamics 365 Consulting and Systems Integration

• 2017 Microsoft Cloud Customer Relationship Management Award Finalist

• 2016 Microsoft Modern Marketer Partner of the Year

• 2015 Cloud Customer Relationship Management Partner of the Year

• 2014 Microsoft Customer Relationship Management Award Finalist

• 2014 Customer Excellence Award for Cloud Transformation

• 2013 Microsoft Dynamics CRM Partner of the Year

• 2012 Microsoft Dynamics CRM Partner of the Year