Darien Police Department Performance MeasuresJanuary 1 –December 31, 2009

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”

-H. James Harrington

Total Incidents

21,205

19,860

21,384

22,135

19,85719,367

1750018000185001900019500200002050021000215002200022500

2004 2005 2006 2007 2008 2009

Comparative Overview of Services Provided

Type Total 2006

Total 2007

Total2008

Total2009

% Chg 2008-2009

Motor Vehicle Stops 6,800 7,803 7,037 6,872 - 2.34%

Burglar Alarm Response 1,909 1,945 2,030 1,598 - 21.28%

Miscellaneous Services 1,962 1,841 1,886 1,787 - 5.25%

Emergency Medical Response 1,179 979 896 953 6.36%

Fire Related Response 782 728 706 662 - 6.23%

Type Total 2006

Total2007

Total 2008

Total2009

% Chg 2008 - 2009

Criminal Arrests 268 354 347 265 - 23.63%

Suspicious Vehicle/Person 664 705 705 742 5.25%

Domestic Disturbances 102 103 62 95 53.23%

Burglary 19 32 30 20 - 33.33%

Stolen Vehicle 3 13 7 7 0.00%

Comparative Overview of Services Provided

Type Total 2006

Total2007

Total 2008

Total2009

% Chg 2008-2009

Breach of Peace 49 49 66 58 - 12.12%

Vandalism 61 61 86 83 - 3.49%

Larceny 154 165 109 112 2.75%

Narcotics 27 *

M/V Burglary 86 *

Type Total 2006

Total2007

Total 2008

Total2009

% Chg 2008-2009

Child Seat Installations/Inspections 286 295 291 322 10.65%

Civilian Fingerprinting 128 136 153 184 20.26%

Guns Registered 161 161 150 208 38.67%

Pistol Permits 21 15 27 73 170.37%

Raffle Permits 9 9 13 23 76.92%

Solicitors Permits 67 46 27 32 18.52%

Tag Sale Permits 84 76 52 82 57.69%

* Added to 2009 Performance Review

Comparative Overview of Services Provided

Type Total 2006

Total2007

Total 2008

Total2009

% Chg 2008-2009

911 Calls Received 6,906 6,397 5,922 5,574 - 5.88%

Parking Tickets Processed 7,555 6,082 6,267 5,077 - 18.99%

Property/Evidence Processed 1,288 817 2,307 2,074 - 10.10%

Performance Measures Project Partnered with Sacred Heart University Criminal Justice

Program to undertake a comprehensive Performance Measurement Program Program involved four components, or “indicators”:

Operations Efficiency Employee Satisfaction Community satisfaction

Three of the four components are complete – Operations, Efficiency, and Employee Satisfaction. Community Satisfaction set to launch shortly. The goal is to integrate these results into key dimensions of our organization to measure and drive successful performance to accomplish our mission more efficiently

Performance Measures Project

Operations “It’s what we’re here for”

Crime Clearance - Goal

Darien, for crime clearance rate comparison, falls within the ‘Northeast 10,000 to 24,999’ population demographic

The Department’s goal is to exceed the clearance rates across all categories within our demographic

Motor Vehicle Burglaries - 2009 86 incidents

Arrests made in 29 Active warrants held for 0 1 was deemed unfounded 4 were cleared by ‘exception’

52 remain unsolved Clearance rate of 39.5% (not a reportable category for

comparison)

-Arrested for 2008 M/V BURGS in 2009 – 13-Active Warrant for M/V BURGS in 2008 – 03*4 cases have Evidence at State Lab for Examination

Burglary - 20 Arrest – 2 Exceptional – 2 Open – *16 Total Burglaries cleared by arrest or exceptional

means – 4 (20%)

Clearance Percentage for Burglary in Jurisdictions of similar size was 14% in 2008

*Residential – 16 / Commercial – 4

*2 Subjects arrested in 2009 for a 2008 Comm. Burglary*3 Cases have Evidence for Examination at State Lab

Larceny - 112 Arrest – 17 Restitution – 1 Active Warrant - 1 Exceptional – 6 Jurisdiction – 1 Open – 84 Unfounded - 2 Larcenies cleared by arrest, restitution, warrant, or

exceptional means –28(25%)

Clearance Percentage for Larceny in Jurisdictions of similar size was 24% in 2008

Sexual Assault - 5 Arrest – 0 Unfounded – 4 Open – 1

Sexual Assaults cleared by arrest, determined unfounded– 4 (80%)

Clearance Percentage for Sexual Assault in Jurisdictions of similar size was 38% in 2008

*2003 Sexual Assault closed by arrest in 2009

Stolen Vehicle - 7 Arrest – 1 Unfounded - 0 Open – 6

Stolen Vehicles cleared through arrest or unfounded – 1 (14%)

Clearance Percentage for Stolen Vehicle in Jurisdictions of similar size was 17.9% in 2008

* 1 Arrest in 2009 for a 2007 Stolen Vehicle.

(Evidence returned from State Lab in 2009)

Robbery – 6

Arrest – 5 Active Warrant- 0 Open – 1

Robberies cleared by arrest or active warrant - 5 (83%)

Clearance Percentage for Robbery in Jurisdictions of similar size was 33% in 2008

*2 of 2009 Robbery Cases were Home Invasions

*2 2008 Robbery Cases closed by arrests in 2009

Narcotics – 27

Arrest – 23 Unfounded- 2 Open – 2

Narcotics cleared by arrest or active warrant - 23 (93%)

*3 Cases resulted in Asset Forfeiture

Number of Motor Vehicle Accidents

647 657 662708

684

575

0

100

200

300

400

500

600

700

800

2004 2005 2006 2007 2008 2009

Traffic Accidents in 2009 saw an approximate 16% reduction over 2008 – what caused the drop?

Traffic Issues Traffic and traffic related issues

continues to present our biggest source of complaints

The Darien Police Department was awarded first place in the DOT’s ‘Traffic Challenge’ recognizing excellence in traffic enforcement and education for the second year in a row

Traffic Initiatives - 2009

June 1 – September 30 $25,550 grant rec’d from DOT for

supplemental enforcement 664 Infractions issued

306 Cell phone violation100 Fail to obey STC68 Speeding17 Passing stopped school bus44 Traffic light

Traffic Initiatives - 2009 $46,000 grant rec’d for DWI enforcement

Most funds will be used 2010 to conduct checkpoints, enhanced patrols

Cooperative effort with Stamford PD $10,300 rec’d for ‘Click It or Ticket’

campaigns 750 infractions issued During May and November ‘Click It or Ticket’

campaigns, a wrecked vehicle from Darien accident placed at DHS to increase seatbelt usage awareness

Traffic Initiatives - 2009 OPERATION DHS (Drive Home Safe)

Began Fall 2009 Intended to offer an additional deterrent to students driving fast

to and from school Program is in response to numerous neighborhood complaints Program active only during school year and covers one mile

radius from DHS Students ticketed within this area are reported to DHS

administration 1st offense results in 2 week parking privilege revocation 2nd offense results in full semester revocation

DHS invited Traffic Division to DHS to introduce the program Pamphlets were distributed to neighbors describing the program

Violations and complaints have dropped substantially since program’s introduction

Traffic Initiatives - 2009

Traffic Division officers collaborated with SADD in their production of a seatbelt crash video. Video was shown to seniors during homeroom.

Traffic Division officers are now liaisons to the SADD chapter.

Response Times

How long does it take the Darien Police Department to respond to priority calls? EMS calls – under 4 minutes* Suspicious Persons – under 4 minutes Domestic Disturbances – under 4

minutes Burglar Alarms – under 5 minutes

* CT Dept. of Public Health target time is 6 minutes or less

Performance Measures Project

Efficiency What did we do to work smarter and

increase services?

2009 Accomplishments

Took on additional workload associated with Alarm Ordinance tracking and billing

Received State of Connecticut Tier I and Tier II Accreditation

Implemented the Department’s first ever K9 program

2009 Accomplishments Realigned the Department around two new

‘Bureaus’ – the Field Services Bureau and the Operations Support Bureau, each commanded by a captain

Implemented ‘Crime Reports’ to allow the community to track selected police activity in Darien

Will implement ‘Command Central’ component of ‘Crime Reports’

New website launched www.darienpolice.org

2009 Accomplishments

Worked with TV79 to offer a series of PSA’s designed to increase public awareness on crime prevention strategies

Ongoing Projects Proposed Leash Ordinance

Currently under review by RTM Seeking final approval from the RTM

on: Inter-Agency Agreement with Stamford

and New Canaan Acceptance of $20K accident

investigation gift from the DTCF. Acceptance of $30K grant for training

equipment

Ongoing Projects

Police Headquarters Project Project still on hold but the need remains

Conducting feasibility study to consider “Cry Wolf” software package to streamline alarm registrations, tracking and billing

Performance Measures Project

Employee SatisfactionThe bulk of the police budget is spent on

personnel. Gauging their job satisfaction and addressing issues – even if perceived - is important to the overall effectiveness of the DPD.

Job Diagnostic Survey Dr. James McCabe of Sacred Heart

University administered a standardized ‘Job Diagnostic Survey’ to every officer at every rank up to and including lieutenants. The survey was created in 1974 to diagnose the

characteristics of jobs and to assess the effect of jobs on the employees that perform them.

The results provided useful insight on how officers perceived their jobs, the meaningfulness of their jobs, general satisfaction, motivation, and morale, among other things.

Survey Results

One interesting aspect of the JDS revealed that Darien officers are generally a motivated group of officers with above average individual morale. When individual morale is factored in

with their perception of other’s morale, the number drops.

Focus groups Dr. McCabe conducted a series of focus groups with

all officers of all ranks to discuss job satisfaction. The Focus Groups provided a forum in which officers

of all ranks had an opportunity to identify issues and offer suggestions for improvement. The Focus Groups provided information that enabled

more effective realignment of the captains’ duties, identified the need for a Training Committee, identified a need for more effective methods of dealing with complaints, identified individual growth opportunities for officers, identified a need to strengthen the field training and training divisions, and identified a need to more effectively deal with the organizational “rumor mill”

Performance Measures Project Community Satisfaction

Satisfaction Surveys to be mailed to citizens who have had Contact with DPD during the course of a

complaint Contact with the DPD during the course of

selected “adversarial” events Results to be received and collated by Sacred

Heart University to ensure confidentiality DPD and individual officers to have access to

results. Officers may view surveys pertaining only to themselves to offer opportunities for self-improvement

Questions?