DANIEL STAFFORD(619) 838-2223 • dastafford@gmail.com • linkedin.com/in/daniel-stafford-8042676

Summary of Qualifications

Dedicated Help Desk Coordinator with over five years of experience. Technically savvy. Adept in solving networking,electronics, and computer technology problems. Effective at providing new employee IT orientation. Loyal employee seeking a Help Desk / Desktop Support Technician position in an innovative firm with a great corporate culture.

Technical Knowledge

• Windows XP, Windows 7, 8,10, 2003, 2008 & 2012 Server• Microsoft Office Suite, SharePoint 2010, Alfresco• Exchange 2007/2010, Office365• Webex, GoToAssist, GoToMeeting, Zoho Assist, Join.me, Skype, TeamViewer• Microsoft Office Suite 2008, 2011 (OSX), 2013; LibreOffice, OpenOffice, Google Docs; Microsoft Project,

Microsoft Visio• Spiceworks, ConnectWise, Web Helpdesk, Microsoft System Center Help Desk• Norton Ghost, Fog, MS MDT• Primavera Contract Manager, P6• Virtualbox, Parallels• Mac OSX, IOS, Ubuntu, Linux Mint• Adobe Products Photoshop, Lightroom, Bridge; up to the most current Creative Cloud versions and all

prior• Installation and configuration of wireless networks, network cabling, desktop routers and switches• Building and maintaining user accounts in Active Directory, security & distribution groups, creating and

archiving mailboxes in Exchange 2007, 2010, and Office365• Onboard and off boarding new and terminated employees• Maintains and updates desktop and laptop images using Microsoft MDT• Assembly, repair and troubleshooting of desktop, laptop, and tablet computers• Installation of printers and peripherals. Maintain corporate print server• Shoretel Phone Management System Director Version 14.2

Work Experience

Company: Gafcon, Inc. (San Diego, CA) 2005 to 2015

Position: Project Controls Coordinator – May 2015 to October 2015• Developed workflow with District bond accountant information and SharePoint interface for

monthly financial reports• Using Microsoft Excel, merged pay applications, change orders, and contracts into a unifying

spreadsheet that aligned with budget and board approval dates• Constructed a master schedule to ensure projects are completed within the agreed upon time

and within budget using both Microsoft Excel and Microsoft Project• Developed a new manner in which to maintain and organized meeting minutes within Excel

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Position: Help Desk Coordinator (October 2010 to May 2015)• Developed a closed loop system of managed workflows within Web Help Desk ticketing system

decreasing the service level agreement time of an open ticket• Developed a on-boarding process that became the company standard for new employee

orientation regarding the IT department• SharePoint administration within Central Administration of SharePoint 2010 and also individual

site administration of SharePoint 2010 and SharePoint 2007• Created a standard of operation procedure using Microsoft Excel and SharePoint with the Asset

Department for the assignment, management, and cataloging of computer equipment to individual employees

• Developed a customer satisfaction survey within Web Help Desk and implemented customer feedback to generate frequently asked questions documents for internal and external users

• Using Microsoft Outlook Created a schedule for SSL certificate purchases and domain renewals for clients and internal sites from GoDaddy

• Created standard operational procedures for social events within the company that included scheduling doors with Brivo and the HVAC for after hour function

• Created internal graphical how-to manuals for employees using Microsoft Word, Greenshot, Captiva, and Microsoft PowerPoint

• Taught training classes on employee issued iPhone & Android smart phones

Position: Office Clerk – May 2009 to September 2010• Developed file systems for contract documents general contractors and subcontractors• Project manager for the installation of moisture detectors in the UPS devices of the server rooms

of various schools in the district• Coordinated with Carlsbad IT staff to set up approximately 300 individual computers for the

project client, the Carlsbad School Unified District• Developed quality control check on all installed audio/visual Extron devices in the classrooms of

multiple schools

Document Management System Manager / Asset Manager – March 2005 to October 2010• Collaborated with department lead for the digitizing of all paper documents, as well as the

management of stored project documents located on company’s intranet site (SharePoint) or in off-site storage

• Reviewed, prepared, scanned, and uploaded project and company documents to appropriate SharePoint sites when requested

• Developed a system to accurately track company assets and perform company-wide audits of assigned equipment that is currently implemented

• Spearheaded a campaign for the company to successfully became paperless

Accomplishments & AccoladesAwarded Gafcon, Inc. Most Outstanding Employee (2013): Business Administration

Education & CertificationCompTIA A+ Certification CompletionCalifornia College of San Diego – Certificate in Graphic Design

Volunteer WorkParticipant in Habitat for Humanity Build DaysProvided photography for various nonprofits including but not limited to: San Diego Shakespeare Society, San Diego After-School All-Stars, San Diego Women’s Foundation.Part of the official photography team for Art of Albertine for Tiki Oasis 2014 and 2015

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