Chronological resume (Minimalist design)

dAnielle B. johnson

2810 W. Mill Rd. Unit F | Glendale, WI 53209 | 414-400-8400| Danielle.briani28@gmail.com

Objective

Seeking a Healthcare Administrative position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills

Employment History

Advocate, Patient Care06/2014-11/2014 & 04/2016-present

Milwaukee, WIUse Siebel in creating member service requests

Assisted members with claims issues.

Quote medical, dental, and vision benefits

Assist members in enrolling in benefit plans

Educate members on medical benefit options.

Have knowledge of current insurance terminology, and processes.

Educate members on healthcare options per the Affordable Care.

Continuously self-educate on Medicare and Medicaid insurance policies.

Create documentation for clients to utilize in finding lower cost health care options.

Work with insurance companies, and providers to correct billing errors.

Use Microsoft Outlook to communicate with members and coworkers, as well as to organize daily tasks.

Trinity Health, PFS Customer Service Representative 12/2014-11/2015Mason City, IA

Use Next Gen and DOS Health Quest systems to research patient accounts

Take calls assisting patients with their hospital and physician billing account issues.

Delegate work to the proper department.

Work reports daily

Use a number of systems to access patient account information.

Medical Secretary, Blount Orthopedic 10/2013-02/2014

Milwaukee, WI Personal secretary for an orthopedic surgeon specializing in shoulder and elbow surgeries

Use PPM to check in patients for surgical appointments

Prior authorized procedures, surgeries and get information regarding surgeries to DME company and
hospital

Schedule appointments for surgery and clinic

Review surgical and clinical dictation and file in paper charting system

Answer calls from patient, physicians, insurance companies, and work closely with outside clinics to ensure
continuum of care.

Medical Receptionist, Mercy Medical Center North Iowa 11/2012-10/2013

Mason City, IAUse NextGen to check in patients for appointments with Family Practice physicians and Dermatologists

Work in reception and test prep, utilized different functions of NextGen Electronic Health Record and scheduling to assist patients

Prior authorized procedures and scheduled procedures throughout the Mercy Network, and with other
health care systems

Took copayments and balanced drawer daily

Schedule appointments for eight Family Practice physicians, and five dermatology providers

Customer Service Representative, Columbia St. Marys 09/2010-06/2012 & 09/2008-04/2009

Milwaukee, WIUsed computer systems to access patient hospital and clinic billing accounts

Took 50+ phone calls per day from patients and insurance companies inquiring on patient billing accounts

Used knowledge of billing regulations for private and government insurance programs

Took payments by phone

Submitted corrected billing to insurance companies for reprocessing of claims

Medical Receptionist, Aurora Advanced Healthcare Orthopedics 04/2009-09/2010

West Allis, WIUse Epic system to check in patients for appointments with orthopedic surgeons

Utilized different functions of Epic Electronic Health Record and scheduling to assist patients

Prior authorized procedures and scheduled procedures throughout the Mercy Network, and with other
health care systems

Took copayments and balanced drawer daily

Schedule appointments for four orthopedic surgeons

EducationConcordia University of Wisconsin, - Bachelors Degree Health Care Management, January, 2016-present

University of Phoenix, - Associate's Health Care Administration, graduated July, 2012 Undergraduate in Health Care Administration with a Concentration on Information Systems since

Waukesha County Technical College May, 2004- June, 2006-Completed course work toward degree in nursing, as well as certified nursing assistant coursework

Wauwatosa East High School- High school diploma, June, 2003