Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

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Daniela Cena – Piedmont Arbitration Chamber Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont ODR in Piedmont June 6th, 2008 June 6th, 2008

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  • Daniela Cena Piedmont Arbitration ChamberODR in Piedmont

    June 6th, 2008

    Daniela Cena Piedmont Arbitration Chamber

  • Daniela Cena Piedmont Arbitration ChamberFrom ADR= Alternative Dispute Resolution

    Tools for resolving disputes outside the Court system (On Line Dispute Resolution)To ODRINTERNET

    Daniela Cena Piedmont Arbitration Chamber

  • Daniela Cena Piedmont Arbitration ChamberADR in ItalyRole of the Chambers of Commerce in Italy Arbitration and Mediation ChambersThe Piedmont Arbitration Chamber

    ODRConciliaonline (Tuscany, Piedmont, Rome, Venice, Naples)Risolvionline (Milano)WebCuria (Treviso)

    Daniela Cena Piedmont Arbitration Chamber

  • Daniela Cena Piedmont Arbitration ChamberMediation Mediation = voluntary and confidential proceeding, where a neutral third party helps the litigants to find an agreement, which will be mutually satisfactory.For B2B and B2C disputesadvantages: voluntarySimple, fast, cost saving methodNo binding judgement;One hearing is sufficient It ends with an agreement.

    Daniela Cena Piedmont Arbitration Chamber

  • CONCILIA on lineDaniela Cena Piedmont Arbitration Chamberhttp://www.conciliaonline.net/users/torino

    http://www.conciliaonline.net/users/piemonte

    Daniela Cena Piedmont Arbitration Chamber

  • Sample screenDaniela Cena Piedmont Arbitration Chamber

    Daniela Cena Piedmont Arbitration Chamber

  • Architecture of the serviceDaniela Cena Piedmont Arbitration ChamberINTERNETConciliatorParty 1Party 2Server

    Daniela Cena Piedmont Arbitration Chamber

  • Ease of useDaniela Cena Piedmont Arbitration ChamberThe user only needs to know:- the Web address of the meeting room for on line dispute management - the username and password communicated by the office.

    The system automatically takes the user to the virtual meeting room, without the need of knowing anything else.

    Asynchronous part (before and after the meeting on line)The user can only download documents or submit new documents.

    Synchronous part (on line meeting)When the user enters the room, the conciliator will take over his guidance.A message system will notify the user of the things he can or cannot do.Icons in the user window always indicate the status of the user in real time

    Languages: The system is designed with messages and interface in Italian and English.

    Daniela Cena Piedmont Arbitration Chamber

  • Synchronous and asynchronous functionsDaniela Cena Piedmont Arbitration Chamber

    Asynchronous part (before and after the meeting on line)

    Sharing of document: It is possible to share any documents that may be the subject of the dispute among all the parties to it.

    Synchronous part (meeting on line)

    Mode of communication: Communication is made in the following ways: Chat with text, Audio, Video.

    Directing functions: The conciliator has all the on line functions to moderate a discussion on line between two or more parties.

    Daniela Cena Piedmont Arbitration Chamber

  • Modes, types of access, instrumentationDaniela Cena Piedmont Arbitration ChamberCHAT WITH TEXT AUDIOVIDEOCOMPLEXITY OF USEMODE DOCUMENTS andMESSAGES

    Daniela Cena Piedmont Arbitration Chamber

  • Sharing of documentsDaniela Cena Piedmont Arbitration ChamberSecretary (operator mgr.)User (party)User (party)ConciliatorDocuments from conciliatorDocuments from userDocuments from secretariat

    Daniela Cena Piedmont Arbitration Chamber

  • Sharing of documentsDaniela Cena Piedmont Arbitration ChamberTypes of documents that can be shared: Matter of dispute (e.g. a disputed bill that has been digitalized, or a brochure, or a contract). Settlement report (which could be made available by the Conciliator, downloaded by the parties, signed digitally, and returned to the conciliator). Shared documents may also be simple text messages, without enclosures, that the conciliator views and decides whether or not to make available. Format of shared documents: There are no limits on the format of the documents (they can be text, images, and also wav and video recordings)

    Daniela Cena Piedmont Arbitration Chamber

  • Virtual meeting roomDaniela Cena Piedmont Arbitration ChamberNumber of users: The window of CONCILIA On Line is set with dimensions for 4 simultaneous users in audio and video mode. Sharing of documents: There is a section on the left where documents are uploaded and made available if useful for dispute management.Chat with text messages:Under the audio/video windows there is a shared window for text messages between all of the parties involved in the dispute management.Directing functions: The Conciliator has keys at his disposal to enable each party and arrange the mode of dispute management (chat, audio, video).System messages: A detailed system message system informs each user of his status and the status of proceedings and what he can or cannot do at any time

    Daniela Cena Piedmont Arbitration Chamber

  • Daniela Cena Piedmont Arbitration Chamber

    Daniela Cena Piedmont Arbitration Chamber

  • Directing functionsDaniela Cena Piedmont Arbitration ChamberUser Party

    User Party

    User Party

    User Party

    ConciliatorEnabled for transmissionEnabled for receptionEnabled for transmissionNot enabled for receptionNot enabled for transmissionEnabled for receptionNot enabled for transmissionNot enabled for receptionThe Conciliator enables and disables the party with simple clicks of the mouse on the users windows

    Daniela Cena Piedmont Arbitration Chamber

  • CONCILIA on line Icons to enable or disableDirecting functions for the mediator and the secretary ; the icons to enable and disable appear on the mediators window when the mouse is passed on.

    Daniela Cena Piedmont Arbitration Chamber

  • CONCILIA on line total enabling/disabling functionsRECEPTION: The conciliator can enable or disable another user to see, listen, read comunications from the others:

    TRASMISSION: The conciliator can enable or disable another user/s from being seen, listened, readed from the others :

    Daniela Cena Piedmont Arbitration Chamber

  • CONCILIA on line partial enabling functionsThe conciliator can also operate on other icons on the users window, to disable their audio or video transmission.He can allow or prevent a user to be seen by the others :

    He can allow or prevent a user to be heard by the others :

    Daniela Cena Piedmont Arbitration Chamber

  • Icons on the users status User: the disabled icons appear on his window , to show him his status

    Daniela Cena Piedmont Arbitration Chamber

  • private conversationDaniela Cena Piedmont Arbitration ChamberINTERNETParty 1Party 2ServerConciliatorPrivate conversation between the conciliator and party 2

    Daniela Cena Piedmont Arbitration Chamber

  • CEN: European Commettee for standardizationDaniela Cena Piedmont Arbitration ChamberIn March 2008 Firenze Tecnologia has been entrusted with a task for development of a european standard for ODR systems (On line Despute Risolution). The activity will be held within the "CEN/ISSS Workshop Stand ODR", proposed by Unioncamere Toscana, supported by Eurochambres, CMAP (Centre de Mdiation et arbitrage del Paris) and ECC-net Kehl.

    Daniela Cena Piedmont Arbitration Chamber

  • Daniela Cena Piedmont Arbitration ChamberinfoPiedmont Arbitration Chamber via S.Francesco da Paola 24Tel. 011 5716961/2 , Fax 011 5716965E-mail [email protected] site www.pie.camcom.it

    Daniela Cena Piedmont Arbitration Chamber