Damned if you do, damned if you don’tAnd one thng, dosing the pt gate PPI standing betr.v t? WRONG...
Transcript of Damned if you do, damned if you don’tAnd one thng, dosing the pt gate PPI standing betr.v t? WRONG...
Damned if you do, damned if you don’t[Social Media Disasters]
Foong Cheng Leong
www.FoongChengLeong.com
Agenda•Malaysian Social Media Disasters•Handling Social Media Disasters
Estimated Facebook Users in Malaysia: 11,751,060Estimated Twitter Users in Malaysia: 470,000
Source: GroupM & Comscore
#1 Energizer Night Run 2011
Image credits: TianChad.com
#2 Lazada
Lazada
#3 Kentucky Fight Club (KFC)
#4 mydeal.com.my
#5 CIMB
Handling Social Media Disasters
ComplaintsAddress promptly Not ignored or deleted
With courtesy
Social Media Service Contract
•Guidelines for unacceptable postings and comments;•Contingency plan in the event of disaster•Obligation to report of any incident•Deliver up of account and materials upon termination•Indemnity
Foong Cheng Leong & Co Registered Trade Mark, Patent & Industrial Design AgentB-5-8 Plaza Mont Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia
+60320349495FAX+60379879495TEL
Thank youFoong Cheng Leong
www.twitter.com/FCLCo