Daly Mail July 2014

12
mail July 2014 | Issue 15 Free MEET JANE Page 2 NAEDO SPIN THE WHEEL PAGE 7 SUMMER SIZZLER PAGE 8 ACHIEVEMENTS PAGE 9 WORLD CUP MADNESS PAGE 3 TEAM EFFORT PAGE 5 SOCCER WORLD CUP BEST DRESSED TEAM | BEST DECORATED DEPARTMENT CONGRATS FINANCE 2014

description

World Cup Issue

Transcript of Daly Mail July 2014

Page 1: Daly Mail July 2014

mailJuly 2014 | Issue 15

Free

MEET JANEPage 2

NAEDO SPIN THE WHEELPAGE 7

SUMMER SIZZLERPAGE 8

ACHIEVEMENTSPAGE 9

WORLD CUP MADNESSPAGE 3

TEAM EFFORTPAGE 5

SOCCER WORLD CUPBEST DRESSED TEAM | BEST DECORATED DEPARTMENT

CONGRATS

FINANCE

[email protected]

YOU HAVEBEEN SPOTTED!

Page 2: Daly Mail July 2014

JULYBIRTHDAYS

Find and circle all of the words

that are hidden in the grid.

The remaining 27 letters spell a

secret message.

ASSISTBALL

CAPTAINCHEERINGCLEATSCLUB

COACHCOIN TOSSCORNER

KICKDEFENSE

FANSFIELD

just for fun!

FIFAFORMATIONFORWARD

FOULGAMEGOALIEGOALSGRASSHALVES

HAT TRICKHEADINGJERSEY

JUGGLING

KICK-OFFMATCH

OFFENSEOFFSIDE

PENALTY KICKPOSITIONPRACTICERED CARDREFEREESCORE

SHIN GUARDSHOOT-OUT

SHORTS

SHOTSLIDE TACKLE

SOCKSSPORT

STOPPAGE TIMESTRIKERS

SUBSTITUTESWEEPERTHROW-INTOUCHLINE

WALLWORLD CUP

YELLOW CARD

1st - Yasmeen Naidu 2nd - Bongiwe Vilakazi 2nd - Dorriane Chetty 6th - Zama Sibiya 6th - Tamlin Moodley 8th - Duduzile Mzobe 9th - Wesley Naidoo 9th - Zakhele Ncube 9th - Thiloshni Munsamy 9th - Thamandree Govindsamy9th - Rizwana Sheik Amod 9th - Nokwanda Ndlovu 9th - Nazarana Hoosen 11th - Dinesh Debidin 12th - Stephanie Gopaul 12th - Shanece Mariemuthoo 12th - Krishnavelli Pillay 12th - Livhuwani Nemutudi 13th - Kubashnee Subraya13th - Delicia Moodley 14th - Vijaylutchmee Govender 14th - Lutchmidevi Moonsamy 16th - Kajal Sinmurathi 17th - Natasha Ramterath18th - Justin Nel 19th - Karan Brijlal 19th - Wendy Ogle 19th - Nompumelelo Busani 19th - Busisiwe Zuma 20th - Nadaleen Pillay 20th - Thanusha Naidu 20th - Bruce McNabb 20th - Jason Holdsworth 21st - Narisha Ramdeen 21st - Debra Pillay 22nd - Jennerdene Rubbi Nunan 22nd - Gerard Buldeo 23rd - Adrian Govender23rd - Nthateng Molemela 24th - Zakhele Mabundla 24th - Wesley Laban 25th - Leannedrie Govender 26th - Pravitha Baijnath 26th - Sabiha Saib 26th - Rekash Mahatho 26th - Zodumo Ntshayisa 28th - Melissa Yenkendess 28th - Daphne Kistappen 28th - Usha Keekan 29th - Philisiwe Malunga 30th - Paveshnee Pillay 31st - Cheryl Pillay 31st - Pearlene Govender

1 10

CEO’SNOTE

As with any crisis or adversity, we have a choice. We can play the blame game or step up to the plate. How can we “step up”? I believe that we should watch our tone, pitch

and pace when talking on the phone and see every conversation with our debtors as an opportunity or challenge to win the debtor over by “selling” the benefits of making

regular monthly payments. In the UK, call center agents are trained to show empathy (understanding) when engaging with the customers and are reported to be having far

greater success – “These customers can be emotionally-charged when they make contact and it can be extremely frustrating for them if the person they’re talking to

responds robotically and doesn’t understand or empathise with how they’re feeling.”

Adrian Govender

EDITOR’SNOTESo you may have made your mark towards living in a better South Africa by voting this year and after all the promises made by our beloved politicians, I realized that we at Daly play an important role in South Africa's economy.

We assist people into paying off their debt and indirectly we are pumping millions of rands (R50 million by 2015) back into our economy, so you might think that you have just another job but if you look at the importance of your respective role, you will realize that you too can make a positive impact by improving your work ethic so that we provide a superior service that will allow us to have a fun and a productive work environment.

Our jobs can turn us into stress balls at times so maintain a balanced lifestyle, remember to distress by engaging in physical exercise, get your beauty sleep, have a balanced diet and spend quality time with friends and family and together as a team we will be able to impact South Africa into becoming a productive and economically stable country.

Remember to keep your head up and do your best because better days are yet to come.

Andy McNabb

These are perhaps the toughest times we have experienced in the history of our business. Our prosperity depends on the ability and willingness of

our debtors to pay. With the recent strikes and growing unemployment, the ability of many of our debtors to pay has come under increasing

pressure and this is beginning to show in our collections numbers.

Work with your debtors and get them to prefer you over their other creditors by paying you month after month!

All the best!

Page 3: Daly Mail July 2014

ACHIEVEMENTSAPRIL SPECIAL

PROJECTS

Thanusha NaiduTop Collector

Cheryl SinathTop Naedo Achiever

Ashley SoobiahBest Coach

BANKING1

Ronnel DeeplallTop Collector

Kubashnie DasaryTop Naedo Achiever

Bilal AliBest Coach

BANKING2

Wesley KotiahTop Collector

Vimisha SinghTop Naedo Achiever

Karen NaiduBest Coach

BANKING3

Sue-Anna KuwarTop Collector

Farhia Akbur AliTop Naedo Achiever

Melanie ChettyBest Coach

WOOLWORTHS

Niren DoolabhTop Collector

Nishree GovenderTop Naedo Achiever

Beryl BarathBest Coach

ICC

Ashlene RamiahTop Collector

Nontokoza MwandlaTop Naedo Achiever

Meloshni MoodleyBest Coach

TRUWORTHS& RCS

EDCON

Marcus RamiahTop Collector

Anjalay MoodleyTop Naedo Achiever

Avania GovindasamiBest Coach

Nadeleen Pillay Top Collector

Kyle MunsamiTop Naedo Achiever

Kamonie GovenderBest Coach

MEET JANE TROUGHTON

I am passionate about the environment, with a particular interest in our beautiful indigenous plants. I run a conservancy and volunteer for The Botanical Society. I adore growing food and spending relaxing on my veranda with friends and family.

What is your role at Daly?

What motivates you?

What has been your greatest achievement?

Who will win the Soccer World cup?

What do you do in your spare time?

I facilitate SETA accredited workshops in the Leadership, Coaching and Selection and Recruitment area. I also assist the organization with its own accreditation processes including the provision of moderation services.

Working with people in a way that helps them grow and spread their own light and gifts to others. This can be in my role as a facilitator, mother or environmental activist.

Parenting the two most extraordinary people on the planet.

No idea. Don’t follow soccer.

What is your favorite dish? I am currently addicted to palak paneer.

Your most embarrassing moment? Far too embarrassing to repeat!

• For you to invest and play small with your life and not populate your life with people that are better thinkers than you is out of integrity.• Don’t be a slave to mediocrity, full expression of your will power is how you express your genius. Will power is a muscle that you need to develop, get into a programe; it takes 66 days to form a new habit, that’s 66 days of practice to wire a new neural pathway that will serve you well.• The goal is the process; don’t get hung up on achieving your goals this year, the values are the process - what it makes you. • The secret of all great success lies in making small timely wins which leads to stunning success, consistent, slow and steady wins the race.

• Genius is less about genetic and more about practice.• Surround yourself with people whose lives you want to live.• Remember every expert was once an amateur, every master was once a beginner.

Principles of Achieving Success

Your growth is built on your discomfort• If you are not scared a lot, you are not making much progress. Commit to the mountain and lean into your fear, the seduction of safety is more dangerous than the perception of uncertainty.• Go to the place where your fear lives because that’s where your growth lies.

It is your natural responsibility to be great

How to develop Will Power

ROBIN SHA

RM

A29

Page 4: Daly Mail July 2014

MEET ANJALAY MOODLEYWell done for being top Naedo collector as well as Top Naedo achiever for the Summer Sizzler Incentive, we would like you to share some of your thoughts with us.

How long have you worked at Daly?

What do you like about Daly?

What motivates you?

How do you deal with irate/ tough debtors?

Who is your role model?

Which team do you think will win the World cup?

What do you do in your spare time?

11 Years

The people are very supportive and caring, they helped me during

my illness.

Money motivates me.

I listen, accommodate and assist the debtor.

My role model is my late manager Mr. Alan Moulder from the previous company I worked for called Rag and my family.

Netherlands.

Cooking, cleaning, watching tv and going for holidays.

ACHIEVERACHIEVER

Well done to Shalina (Top Auditor) Truworths

Well done to Angie (Top Collector) Truworths

Welldone to Yagendren (Top Collector) Banking 2

Well done to Omisha (Top Collector) Woolworths

Well Done to Leigh-Ann (Best Admin) Truworths

Well done to Angie (Top Naedo) Truworths

Well done to Calvin (Top Collector under 4 months)

Well done to Bilal (Top Coach) Banking 1

Well done to Avania (Top Coach) Truworths

Well done to Desree (Top Tm) Truworths

With the host country, all world champion teams since the first World Cup in 1930 (Argentina, England, France, Germany, Italy, Spain and Uruguay) have qualified for this

competition. Spain is the defending champion, having defeated the Netherlands 1–0 in the 2010 World Cup final to win its first World title. The previous four World Cups staged in

South America were all won by South American teams.

FINANCE CHAMPIONSFINANCE CHAMPIONS

congratscongrats

The 2014 FIFA World Cup will be the 20th FIFA World Cup, an international

men's football tournament that is scheduled to take place in Brazil from 12 June to 13 July 2014. It will be the second time that Brazil has hosted the

competition, the previous being in 1950. Brazil was elected unchallenged

as host nation in 2007 after the international football federation, FIFA, decreed that the tournament would be staged in South America for the first

time since 1978 in Argentina, and the fifth time overall.

The national teams of 31 countries advanced through qualification competitions that began in June 2011 to participate with the host nation Brazil in the final tournament. A total of 64 matches are to be played in twelve cities across Brazil in either new or

redeveloped stadiums, with the tournament beginning with a group stage. For the first time at a World Cup Finals, the matches will use goal-line technology.

Germany's Mario Goetze

celebrates with Thomas Mueller

after scoring the winning goal.

Germany's players celebrate with the World Cup trophy after the 2014 World Cup final against Argentina.

SOUTH KOREAFINANCESOUTH KOREAFINANCE

83

Page 5: Daly Mail July 2014

winners of naedo spin the wheel

Banking3Woolworths/ Foschini

TruworthsSpecial Projects

EdconEdcon

Banking 1: Wesley Banking 1: Jeniffer Banking 2: Ashveera

ICC : Ramone representing Avisha Banking 3: Shandira Woolworths/ Foschini:

Truworths: Avania representing Gerhard Special Projects: Thirosha Edcon: Kyle

ICC: Sindiswa Banking 2: Musa Banking Stephanie

Banking 1: Mathew

ThabisileSimoneAmandaRushveerTarynAltaaf

ALSO WELL DONE TO:

NETHERLANDSICCNETHERLANDSICCNETHERLANDSICCNETHERLANDSICC

SWITZERLANDBANKING 1SWITZERLANDBANKING 1SWITZERLANDBANKING 1SWITZERLANDBANKING 1

ITALYBANKING 3 DAYITALYBANKING 3 DAYITALYBANKING 3 DAYITALYBANKING 3 DAY

MEXICOLEGALMEXICOLEGALMEXICOLEGALMEXICOLEGAL

URUGUAYWOOLWORTHSURUGUAYWOOLWORTHS

BOSNIABANKING 2BOSNIABANKING 2BOSNIABANKING 2BOSNIABANKING 2

SWITZERLANDBANKING 1 NIGHTSWITZERLANDBANKING 1 NIGHTSWITZERLANDBANKING 1 NIGHTSWITZERLANDBANKING 1 NIGHT

CHILEFACILITIESCHILEFACILITIESCHILEFACILITIESCHILEFACILITIES

ENGLANDEXECSENGLANDEXECS GHANAKAMSGHANAKAMSGHANAKAMSGHANAKAMS

GERMANYDBAGERMANYDBAGERMANYDBAGERMANYDBA

447

Page 6: Daly Mail July 2014

5 6

GREAT EFFORT!GREAT EFFORT!

SPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHT FRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTS

FRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTS

PORTUGALEDCON DAY PORTUGALEDCON DAY PORTUGALEDCON DAY PORTUGALEDCON DAY

URUGUAYWOOLWORTHS NIGHTURUGUAYWOOLWORTHS NIGHTURUGUAYWOOLWORTHS NIGHTURUGUAYWOOLWORTHS NIGHT

BOSNIABANKING 2 NIGHTBOSNIABANKING 2 NIGHTBOSNIABANKING 2 NIGHTBOSNIABANKING 2 NIGHT

CAMEROONTRUWORTHS & RCSCAMEROONTRUWORTHS & RCSCAMEROONTRUWORTHS & RCSCAMEROONTRUWORTHS & RCS

FRANCESPECIAL PROJECTS NIGHTFRANCESPECIAL PROJECTS NIGHTFRANCESPECIAL PROJECTS NIGHTFRANCESPECIAL PROJECTS NIGHT

THE DALY FAMILYTHE DALY FAMILY

NIGERIAADMINNIGERIAADMINNIGERIAADMINNIGERIAADMIN

PORTUGALEDCONPORTUGALEDCONPORTUGALEDCONPORTUGALEDCON

PORTUGALEDCONPORTUGALEDCONPORTUGALEDCONPORTUGALEDCON

BRAZILHR&TRAININGBRAZILHR&TRAININGBRAZILHR&TRAININGBRAZILHR&TRAINING

URUGUAYWOOLWORTHSURUGUAYWOOLWORTHSURUGUAYWOOLWORTHSURUGUAYWOOLWORTHS

PORTUGALEDCONPORTUGALEDCONPORTUGALEDCONPORTUGALEDCON

SPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHT

ITALYBANKING 3 NIGHTITALYBANKING 3 NIGHTITALYBANKING 3 NIGHTITALYBANKING 3 NIGHT

Page 7: Daly Mail July 2014

5 6

GREAT EFFORT!GREAT EFFORT!

SPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHT FRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTS

FRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTSFRANCESPECIAL PROJECTS

PORTUGALEDCON DAY PORTUGALEDCON DAY PORTUGALEDCON DAY PORTUGALEDCON DAY

URUGUAYWOOLWORTHS NIGHTURUGUAYWOOLWORTHS NIGHTURUGUAYWOOLWORTHS NIGHTURUGUAYWOOLWORTHS NIGHT

BOSNIABANKING 2 NIGHTBOSNIABANKING 2 NIGHTBOSNIABANKING 2 NIGHTBOSNIABANKING 2 NIGHT

CAMEROONTRUWORTHS & RCSCAMEROONTRUWORTHS & RCSCAMEROONTRUWORTHS & RCSCAMEROONTRUWORTHS & RCS

FRANCESPECIAL PROJECTS NIGHTFRANCESPECIAL PROJECTS NIGHTFRANCESPECIAL PROJECTS NIGHTFRANCESPECIAL PROJECTS NIGHT

THE DALY FAMILYTHE DALY FAMILY

NIGERIAADMINNIGERIAADMINNIGERIAADMINNIGERIAADMIN

PORTUGALEDCONPORTUGALEDCONPORTUGALEDCONPORTUGALEDCON

PORTUGALEDCONPORTUGALEDCONPORTUGALEDCONPORTUGALEDCON

BRAZILHR&TRAININGBRAZILHR&TRAININGBRAZILHR&TRAININGBRAZILHR&TRAINING

URUGUAYWOOLWORTHSURUGUAYWOOLWORTHSURUGUAYWOOLWORTHSURUGUAYWOOLWORTHS

PORTUGALEDCONPORTUGALEDCONPORTUGALEDCONPORTUGALEDCON

SPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHTSPAINBANKING 1 NIGHT

ITALYBANKING 3 NIGHTITALYBANKING 3 NIGHTITALYBANKING 3 NIGHTITALYBANKING 3 NIGHT

Page 8: Daly Mail July 2014

winners of naedo spin the wheel

Banking3Woolworths/ Foschini

TruworthsSpecial Projects

EdconEdcon

Banking 1: Wesley Banking 1: Jeniffer Banking 2: Ashveera

ICC : Ramone representing Avisha Banking 3: Shandira Woolworths/ Foschini:

Truworths: Avania representing Gerhard Special Projects: Thirosha Edcon: Kyle

ICC: Sindiswa Banking 2: Musa Banking Stephanie

Banking 1: Mathew

ThabisileSimoneAmandaRushveerTarynAltaaf

ALSO WELL DONE TO:

NETHERLANDSICCNETHERLANDSICCNETHERLANDSICCNETHERLANDSICC

SWITZERLANDBANKING 1SWITZERLANDBANKING 1SWITZERLANDBANKING 1SWITZERLANDBANKING 1

ITALYBANKING 3 DAYITALYBANKING 3 DAYITALYBANKING 3 DAYITALYBANKING 3 DAY

MEXICOLEGALMEXICOLEGALMEXICOLEGALMEXICOLEGAL

URUGUAYWOOLWORTHSURUGUAYWOOLWORTHS

BOSNIABANKING 2BOSNIABANKING 2BOSNIABANKING 2BOSNIABANKING 2

SWITZERLANDBANKING 1 NIGHTSWITZERLANDBANKING 1 NIGHTSWITZERLANDBANKING 1 NIGHTSWITZERLANDBANKING 1 NIGHT

CHILEFACILITIESCHILEFACILITIESCHILEFACILITIESCHILEFACILITIES

ENGLANDEXECSENGLANDEXECS GHANAKAMSGHANAKAMSGHANAKAMSGHANAKAMS

GERMANYDBAGERMANYDBAGERMANYDBAGERMANYDBA

447

Page 9: Daly Mail July 2014

MEET ANJALAY MOODLEYWell done for being top Naedo collector as well as Top Naedo achiever for the Summer Sizzler Incentive, we would like you to share some of your thoughts with us.

How long have you worked at Daly?

What do you like about Daly?

What motivates you?

How do you deal with irate/ tough debtors?

Who is your role model?

Which team do you think will win the World cup?

What do you do in your spare time?

11 Years

The people are very supportive and caring, they helped me during

my illness.

Money motivates me.

I listen, accommodate and assist the debtor.

My role model is my late manager Mr. Alan Moulder from the previous company I worked for called Rag and my family.

Netherlands.

Cooking, cleaning, watching tv and going for holidays.

ACHIEVERACHIEVER

Well done to Shalina (Top Auditor) Truworths

Well done to Angie (Top Collector) Truworths

Welldone to Yagendren (Top Collector) Banking 2

Well done to Omisha (Top Collector) Woolworths

Well Done to Leigh-Ann (Best Admin) Truworths

Well done to Angie (Top Naedo) Truworths

Well done to Calvin (Top Collector under 4 months)

Well done to Bilal (Top Coach) Banking 1

Well done to Avania (Top Coach) Truworths

Well done to Desree (Top Tm) Truworths

With the host country, all world champion teams since the first World Cup in 1930 (Argentina, England, France, Germany, Italy, Spain and Uruguay) have qualified for this

competition. Spain is the defending champion, having defeated the Netherlands 1–0 in the 2010 World Cup final to win its first World title. The previous four World Cups staged in

South America were all won by South American teams.

FINANCE CHAMPIONSFINANCE CHAMPIONS

congratscongrats

The 2014 FIFA World Cup will be the 20th FIFA World Cup, an international

men's football tournament that is scheduled to take place in Brazil from 12 June to 13 July 2014. It will be the second time that Brazil has hosted the

competition, the previous being in 1950. Brazil was elected unchallenged

as host nation in 2007 after the international football federation, FIFA, decreed that the tournament would be staged in South America for the first

time since 1978 in Argentina, and the fifth time overall.

The national teams of 31 countries advanced through qualification competitions that began in June 2011 to participate with the host nation Brazil in the final tournament. A total of 64 matches are to be played in twelve cities across Brazil in either new or

redeveloped stadiums, with the tournament beginning with a group stage. For the first time at a World Cup Finals, the matches will use goal-line technology.

Germany's Mario Goetze

celebrates with Thomas Mueller

after scoring the winning goal.

Germany's players celebrate with the World Cup trophy after the 2014 World Cup final against Argentina.

SOUTH KOREAFINANCESOUTH KOREAFINANCE

83

Page 10: Daly Mail July 2014

ACHIEVEMENTSAPRIL SPECIAL

PROJECTS

Thanusha NaiduTop Collector

Cheryl SinathTop Naedo Achiever

Ashley SoobiahBest Coach

BANKING1

Ronnel DeeplallTop Collector

Kubashnie DasaryTop Naedo Achiever

Bilal AliBest Coach

BANKING2

Wesley KotiahTop Collector

Vimisha SinghTop Naedo Achiever

Karen NaiduBest Coach

BANKING3

Sue-Anna KuwarTop Collector

Farhia Akbur AliTop Naedo Achiever

Melanie ChettyBest Coach

WOOLWORTHS

Niren DoolabhTop Collector

Nishree GovenderTop Naedo Achiever

Beryl BarathBest Coach

ICC

Ashlene RamiahTop Collector

Nontokoza MwandlaTop Naedo Achiever

Meloshni MoodleyBest Coach

TRUWORTHS& RCS

EDCON

Marcus RamiahTop Collector

Anjalay MoodleyTop Naedo Achiever

Avania GovindasamiBest Coach

Nadeleen Pillay Top Collector

Kyle MunsamiTop Naedo Achiever

Kamonie GovenderBest Coach

MEET JANE TROUGHTON

I am passionate about the environment, with a particular interest in our beautiful indigenous plants. I run a conservancy and volunteer for The Botanical Society. I adore growing food and spending relaxing on my veranda with friends and family.

What is your role at Daly?

What motivates you?

What has been your greatest achievement?

Who will win the Soccer World cup?

What do you do in your spare time?

I facilitate SETA accredited workshops in the Leadership, Coaching and Selection and Recruitment area. I also assist the organization with its own accreditation processes including the provision of moderation services.

Working with people in a way that helps them grow and spread their own light and gifts to others. This can be in my role as a facilitator, mother or environmental activist.

Parenting the two most extraordinary people on the planet.

No idea. Don’t follow soccer.

What is your favorite dish? I am currently addicted to palak paneer.

Your most embarrassing moment? Far too embarrassing to repeat!

• For you to invest and play small with your life and not populate your life with people that are better thinkers than you is out of integrity.• Don’t be a slave to mediocrity, full expression of your will power is how you express your genius. Will power is a muscle that you need to develop, get into a programe; it takes 66 days to form a new habit, that’s 66 days of practice to wire a new neural pathway that will serve you well.• The goal is the process; don’t get hung up on achieving your goals this year, the values are the process - what it makes you. • The secret of all great success lies in making small timely wins which leads to stunning success, consistent, slow and steady wins the race.

• Genius is less about genetic and more about practice.• Surround yourself with people whose lives you want to live.• Remember every expert was once an amateur, every master was once a beginner.

Principles of Achieving Success

Your growth is built on your discomfort• If you are not scared a lot, you are not making much progress. Commit to the mountain and lean into your fear, the seduction of safety is more dangerous than the perception of uncertainty.• Go to the place where your fear lives because that’s where your growth lies.

It is your natural responsibility to be great

How to develop Will Power

ROBIN SHA

RM

A

29

Page 11: Daly Mail July 2014

JULYBIRTHDAYS

Find and circle all of the words

that are hidden in the grid.

The remaining 27 letters spell a

secret message.

ASSISTBALL

CAPTAINCHEERINGCLEATSCLUB

COACHCOIN TOSSCORNER

KICKDEFENSE

FANSFIELD

just for fun!

FIFAFORMATIONFORWARD

FOULGAMEGOALIEGOALSGRASSHALVES

HAT TRICKHEADINGJERSEY

JUGGLING

KICK-OFFMATCH

OFFENSEOFFSIDE

PENALTY KICKPOSITIONPRACTICERED CARDREFEREESCORE

SHIN GUARDSHOOT-OUT

SHORTS

SHOTSLIDE TACKLE

SOCKSSPORT

STOPPAGE TIMESTRIKERS

SUBSTITUTESWEEPERTHROW-INTOUCHLINE

WALLWORLD CUP

YELLOW CARD

1st - Yasmeen Naidu 2nd - Bongiwe Vilakazi 2nd - Dorriane Chetty 6th - Zama Sibiya 6th - Tamlin Moodley 8th - Duduzile Mzobe 9th - Wesley Naidoo 9th - Zakhele Ncube 9th - Thiloshni Munsamy 9th - Thamandree Govindsamy9th - Rizwana Sheik Amod 9th - Nokwanda Ndlovu 9th - Nazarana Hoosen 11th - Dinesh Debidin 12th - Stephanie Gopaul 12th - Shanece Mariemuthoo 12th - Krishnavelli Pillay 12th - Livhuwani Nemutudi 13th - Kubashnee Subraya13th - Delicia Moodley 14th - Vijaylutchmee Govender 14th - Lutchmidevi Moonsamy 16th - Kajal Sinmurathi 17th - Natasha Ramterath18th - Justin Nel 19th - Karan Brijlal 19th - Wendy Ogle 19th - Nompumelelo Busani 19th - Busisiwe Zuma 20th - Nadaleen Pillay 20th - Thanusha Naidu 20th - Bruce McNabb 20th - Jason Holdsworth 21st - Narisha Ramdeen 21st - Debra Pillay 22nd - Jennerdene Rubbi Nunan 22nd - Gerard Buldeo 23rd - Adrian Govender23rd - Nthateng Molemela 24th - Zakhele Mabundla 24th - Wesley Laban 25th - Leannedrie Govender 26th - Pravitha Baijnath 26th - Sabiha Saib 26th - Rekash Mahatho 26th - Zodumo Ntshayisa 28th - Melissa Yenkendess 28th - Daphne Kistappen 28th - Usha Keekan 29th - Philisiwe Malunga 30th - Paveshnee Pillay 31st - Cheryl Pillay 31st - Pearlene Govender

1 10

CEO’SNOTE

As with any crisis or adversity, we have a choice. We can play the blame game or step up to the plate. How can we “step up”? I believe that we should watch our tone, pitch

and pace when talking on the phone and see every conversation with our debtors as an opportunity or challenge to win the debtor over by “selling” the benefits of making

regular monthly payments. In the UK, call center agents are trained to show empathy (understanding) when engaging with the customers and are reported to be having far

greater success – “These customers can be emotionally-charged when they make contact and it can be extremely frustrating for them if the person they’re talking to

responds robotically and doesn’t understand or empathise with how they’re feeling.”

Adrian Govender

EDITOR’SNOTESo you may have made your mark towards living in a better South Africa by voting this year and after all the promises made by our beloved politicians, I realized that we at Daly play an important role in South Africa's economy.

We assist people into paying off their debt and indirectly we are pumping millions of rands (R50 million by 2015) back into our economy, so you might think that you have just another job but if you look at the importance of your respective role, you will realize that you too can make a positive impact by improving your work ethic so that we provide a superior service that will allow us to have a fun and a productive work environment.

Our jobs can turn us into stress balls at times so maintain a balanced lifestyle, remember to distress by engaging in physical exercise, get your beauty sleep, have a balanced diet and spend quality time with friends and family and together as a team we will be able to impact South Africa into becoming a productive and economically stable country.

Remember to keep your head up and do your best because better days are yet to come.

Andy McNabb

These are perhaps the toughest times we have experienced in the history of our business. Our prosperity depends on the ability and willingness of

our debtors to pay. With the recent strikes and growing unemployment, the ability of many of our debtors to pay has come under increasing

pressure and this is beginning to show in our collections numbers.

Work with your debtors and get them to prefer you over their other creditors by paying you month after month!

All the best!

Page 12: Daly Mail July 2014

mailJuly 2014 | Issue 15

Free

MEET JANEPage 2

NAEDO SPIN THE WHEELPAGE 7

SUMMER SIZZLERPAGE 8

ACHIEVEMENTSPAGE 9

WORLD CUP MADNESSPAGE 3

TEAM EFFORTPAGE 5

SOCCER WORLD CUPBEST DRESSED TEAM | BEST DECORATED DEPARTMENT

CONGRATS

FINANCE

[email protected]

YOU HAVEBEEN SPOTTED!