Daily Work Report.xlsx

7/29/2019 Daily Work Report.xlsx

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SN User Name/Location Call priority Call Category Call description

1 ADMIN High Network Network Check

1 Admin High Network VC setup

2 Main Gate High Network Punching Machine Power Off

3 ADMIN HR High Network Network connection

4 ADMIN HR High NetworkLAN cable Required for Network

Printer

1 ADMIN HR High Network LAN cable

2 Admin High Network RIL LL Down

3 Admin High Network Bombay Link issue

1 Shreno 1 High Network Cable loose

2 Admin High Network New patch cord require3 Admin High Network RIL LL UP

4 Admin High Network Zirakhpur RTR Power OFF

1 Admin High Network Network lost

2 Admin High Network BSNL Down

1 Admin-HR High Network cable remove

2 Admin-HR High Network Network Lost

3 Admin High Network ASA

1 Admin High Network BSNL UP

1st Sept. 2013

2st Sept. 2013

3rd Sept. 2013

4th Sept. 2013

7th Sept. 2013

6th Sept. 2013

5th Sept. 2013


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1 Admin High Network Mumbai SIFY Link Down

1 Admin High Network Sify link down

2 Admin High Network BSNL link down

3 Admin-purchase High Network New LAN setup

1 ARC High Network Netwrok down

2 Shreno 1 High Network Mail problem

3 Samsara High Network Network Problem

4 Admin High Network WI-FI password

5 Admin-HR High Network Network down

6 Admin-Alchemy High Network Network survey

10th Sept. 2013

9th Sept. 2013

8th Sept. 2013


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Call Resolution Remark

Network stable

VC setup as per Mail From Miss Mansi Mehta.

Need to restart Punching machine.

Mr. Shank had problem with LAN cable so recreamped LAN cable and resolved the problem

Mr. Siijin required LAN cable for Network printer so we provided LAN cable

Provide LAN cable to Mr. Bhaskar for his Laptop

RIL LL down at panelav so raise TT & take follow up from RIL person

Bombay RIL link check but issue of switch hang over there so reboot the switch

cable not properly connected to pc end so check on both end

New patch cord to Nitin Sir as old 1 is not okTake follow up from RIL & is UP

Due to Power failure Zirakhpur Link down so take follow up & link up after 1 hour

Due to switch hang at HR network not available so reboot the switch

BSNL LL down at panelav so raise TT & take follow up

remove cables from Hr

Due to switch hang n/w lost so reboot the s/w

take back up of ASA firewall

Vadodara-panelav BSNL LL UP


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Raise TT at SIFY portal & keep taking follow up

Sify link down at vadodara end so raised ticket and switch route on Reliance.

BSNL link down for Vadodara-Panelav so raised ticket

Visit purchase department

Network down due to power failure

Server upgradation work is under process so user face mail access.

Site survey for new LAN setup work.

User want wi-fi Password have to visit personaly

User not able to access internet so I restarted switch and after this problem resolved

Provide work done report again material consumtion to Mr.Megh in HR and Alchemy


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Severity

High

Medium

Low

Attended ByCall Reported

Date & time

Call Response

Date & Time

Call Resolution

Date & TimeCall Status REMARK

Piyush 8:15 AM 8:25 AM 9:00 AM RESOLVED



Nakul 11:45 AM 11:55 AM 12:15 PM RESOLVED

Piyush 1:30 PM 1:35 PM 1:50 PM RESOLVED

Nakul/Piyush 11:00 AM 11:10 AM 12:05 PM Resolved

Nakul 8:30 AM 8:40 AM 9:00 AM Resolved

Nakul/Piyush 1:30 PM 1:40 PM 2:30 PM Resolved


Nakul 10:45 AM 10:50 AM 11:05 AM ResolvedNakul/Piyush 11:45 AM 11:50 AM 12:05 PM Resolved

Nakul/Piyush 11:30 AM 11:40 AM 1:30 PM Resolved




Piyush 6:00 PM 6:05 PM 6:20 PM Resolved




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Piyush 10:30 AM 10:40 AM 11:00 AM Resolved

keep taking

follow up

from sify


Nakul 11:30 AM 11:34 AM 12:30 PM Resolved


Piyush 9:30 AM 9:35 AM 10:30 AM Resolved



Nakul 3:20 PM 3:25 PM 3:45 PM Resolved




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Resolved

Resolved

Resolved

Resolved

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Resolved

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ResolvedResolved

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Resolved


31/44

Resolved

Resolved

Resolved

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Resolved

ResolvedResolved

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Resolved

Resolved

Resolved

Resolved

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ResolvedResolved

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32/44

Resolved

Resolved

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ResolvedResolved

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Resolved

Resolved

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Resolved

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ResolvedResolved

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ResolvedResolved

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Response Resolution

10 Min 15 Min

15 Min 30 Min

15 Min 45 Min

IF PENDING ??T2

Resolution

T1

Resp

onse


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Call Category Completed calls

Hardware 0

Soft/App 0

Network 4

Printer 0

Voip-Phone 0

Others 0

Total 4

0

Completed Calls sumary Report -Category wise


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Completed calls Engineer Name Completed callsPending calls Dnyanesh Patil 0

On Hold calls Ankit Gandhi 0

Under obervation calls Tirthankar Saha 0

Jayraj Nakum 0

Hardik Prajapati 0

Ravi Parikh 0

Total 0

Calls Status during the month Completed calls - Engineerwise

SUMMARY REPORT

Daily Work Report.xlsx

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