Dabawalla's - The power
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Transcript of Dabawalla's - The power
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Dabbawala of MumbaiThe
Management Guru
By-Amandeep kaur
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WHO IS DABBAWALA?
• 5000 Dabbawala
• 2,00,000 Dabbas
• Six Sigma Certified
• ISO 2000 Certified
• Most are Illiterate
• Lecture MBA’s
• No strike for 116 years
• Prince Charles Friend
• India’s Top Brand
• Pride Of Marathas
• Icon Of Hard Work
• A management Guru
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• It was the time when English were ruling the India
• New Government offices, Post Offices, Bridges etc. were being Constructed.
• No Mc’Donald or Pizza Hut• A Parsi Banker employed a person to
bring home made food to site of work
• His Colleagues too liked this idea and Started availing this service.
• Slowly this evolved into the present 5000 strong Dabbawala System.
HOW THE DABBAWALA SYSTEM STARTED?
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Hon. Mahadu Havaji Bacche
• Educated only up to Class 2
• Started the Dabbawala System with a handful of 35 Dabbawala in 1890
Hon. Dhondiba Medge
• Educated only up to class 4• Framed the Rules and
Regulations of Dabbawala
FOUNDER OF DABBAWALA SYSTEM
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• Work is Worship.• Serving People is
serving god.• Annadan is
Mahadaan.• The Decedents of the
Dabbawalas were the warriors in army of Chatrapati Shivaji Mahraj.
• Time is money.• Unity is Power.
BELIEVES OF DABBAWALA
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• History- Started in 1890• Charitable Trust- Registered in
1956• Education:- 85% Illiterate • Total area Coverage:- 60Kms/ 70
Kms• Employee Strength:- 5000• Mukhadhams:- 635• No. of Dabbas:- 2,00,000
Dabbas i.e. 4,00,000 transactions every day.
• Time Taken:- 3 Hrs.
WHAT IS NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION?
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• Error Rate:- 1 in 16 million transaction
• Six sigma Performance (99.9999)• Technological Backup:- Nil• Cost Of service:- Rs. 250- 300 per
Month• Standard price for all (Weight;
Distance; Space)• Rs. 30 Crore approximately Annual
Turnover.• “ No Strike” records as reach one a
share holder• Earnings:- 4000 To 5000 P.m
Q FACTOR OF DABBAWALA
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• 0% Fuel• 0% Modern Technology• 0% Investment• 0% Disputes• 99.9999 Performance• 100% Customer
satisfaction• Food is taken from home
or mess & is delivered at office
MAJOR FEATURES OF SUPPLY CHAIN
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• Wearing White Cap During business Hrs.
• Reporting To Duty on time• Behave Properly & respect
the customers• Carry Identity cards.
DISCIPLINE
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Organizational Flowchart Of Dabbawala
President
Vice president
General Secretary
Treasure
Director (9)
Mukadaam
Member (500)
13 Members
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CODING SYSTEM• Initial Coding System used
colored threads to mark 7 Islands• Then Utilized thrown away cotton
waste from tailors.• Now using colour markers.E:: Code for Dabbawala Street at
residential stationVLP:: Residential Station Ville Parle3:: Code for Destination station.E.G :- Church gate9:: Code for Dabbawala at
Destination. Ex: Express towers ( Building name)12:: Floor no. in the building.
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SOME EXAMPLES OF CODING SYSTEM:-
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JOURNEY OF DABBAWALA
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PICK UP DABBA FROM RESIDENCE & BRING IT TO ANDHERI STATION.9:30 A.M- 10:30 A.M• This time period is Utilized for
collecting Dabbas from Different places around Andheri
• Dabbas are collected from different resources such as homes, hotels, messes etc. by Dabbawalas & brought to Andheri Station.
• Red Light, No entry etc. is crossed.• Now these collected Dabbas are
sorted according to Destination.• Wherever there is Dabba- There is
Dabbawala.
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• 10:34- 11:20 A.M ( Andheri Station)• This time period is actually the
journey time. The Dabbawalas load the wooden Crates filled with Tiffin on t the luggage or goods compartment in the train.
• Generally, they Choose to Occupy the last compartment of the train.
• 12 coach Train• 4,000 Commuters• 8,000 Disputes• But no excuses Duty First.
JOURNEY IN THE LOCAL TRAIN
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UNLOADING & SORTING AT DESTINATION STATION
• 11:20- 12:30 P:M ( Church gate Station)
• At this stage; the unloading takes place at the destination station
• Re- arrangement at Tiffin's takes place as per the Destination Areas & destination buildings
• Dabbas are Delivered by cycle; hand card or even walk.
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ANNADATAS HAVING THEIR FOOD
• 12:30P.M- 1:00P.M (LUNCH TIME)• Dabbawalas carry their
Food with them• Areas wise sit together &
have their lunch• The family that eats
together stays together.
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• 1:15- 2:30 P.M( At all destination stations)
• Here on begins the collection process where the Dabbawalas have to pick up the Dabbas from the offices where they had delivered almost an hour ago
• The Return journey by train where the group finally meets up after the day’s routine of dispatching & collecting from various destination offices.
• The Dabbawalas meet for the segregation as per the destination suburb.
COLLECTION OF EMPTY DABBA & SORTING AT DESTINATIONS STATION
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RETURN JOURNEY• 2:48- 3:30P:M• Usually since it is more of a
pleasant journey compared to the earlier part of the day; the Dabbawalas lighten up the moment with merry making; joking around singing.
• There is no cause of tension or worry as customer has eaten the lunch.
• Even if the Return journey is delayed little bit there is no problem.
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• 3:30- 4:40 P.M ( At all Origin Stations.)
• This is the stage where the final sorting & dispatch takes place. The group meets up at origin station & they finally sort out the Tiffin's as per the origin area & the empty Dabba is delivered at the Respected Residence.
• The actual address of the residence is not mentioned on the Dabba. It is remembered by the Dabbawalas.
SORTING & DELIVERY OF EMPTY DABBA
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• Dabbawalas got six sigma• Dabbawalas were invited to collect
the six sigma certificate they did not know what it is made of Gold or Bronze.
• The certificate is lying in cupboard eating dust.
• Dabbawalas got ISO 9001- 2000 for Excellence in service
• The only think that a “ Error is Horror”• Dabbawalas work with Great
efficiency without caring for any certificates.
SIX SIGMA CERTIFICATION BY FORBES GROUP