D2 users perceptions_features
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Transcript of D2 users perceptions_features
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Created by Traitet Th.
Created Date 19 Aug 2012
Revised Date 7 Sep 2012
Revision No. 1.0
Document Name D02-001
USERS’ PERCEPTIONS
OF
THE E-MENU PROTOTYPE
ON E-MENU FEATURES
E-menu on iPad for Thai restaurant
Annotation: Research outcome
- Description of research & discussion of outcomes- Users’ perception on the e-menu prototype
USERS’ PERCEPTIONS OF THE E-
MENU PROTOTYPE ON E-MENU
FEATURES
2
OBJECTIVES3
• To answer the research question in terms of
developing software to meet business
requirements.
• To summarise suggestions from restaurant staff
• To summarise additional requirements after
interview stage.
• To provide solutions for those additional features.
OBJECTIVES OF THIS DOCUMENT
All suggestions are based on software features after presenting
the final prototype
SUMMARY OF SUGGESTIONSON E-MENU SOFTWARE
4
No Issues Description Countermeasure
1 Language
Doesn't support Chinese language
Design e-menu to support multiple languages.Doesn't support Thai language for
chefs
2 Order quantityCannot enter quantity on the main
menu screenDesign e-menu so that users add quantity on
the main menu.
3Customer order
commentCannot enter a customer order
commentDesign e-menu so that users can support
adding comments.
4 Request main course Difficult to request "Main Course" Add a button to request "Main Course".
5 Order set menuCannot separate set menu to actual
menu items for chefsDesign new database to support separating
items for set menus.
6 Progress status Cannot show progress statusAdd progress status when system is being
operated.
7User instruction
guideDon’t have user instruction guide Add user instruction guide in the application.
8Combine dinning
tablesCannot combine tables based on
reservationAdd function combining tables in the web
application.
9Sorting of menu
categoriesDrinks should be the first category Move the "Drinks" category as the first item.
1. LANGUAGE5
Suggestions1. The system should support Thai language for
chefs to prepare food and communicate within a kitchen.
2. The system should support Chinese language for Chinese customers.
Reasons3. Thai chefs are not familiar with English language. 4. Chinese customers are a target group of Thai
restaurants in UK.
Solutions5. An application used in the kitchen should use Thai
language instead of English.6. Design software to support multiple languages
Benefits7. Be easy to understand and communicate8. Support Chinese customers9. Reduce human error
ISSUES- Order transferred to kitchen is English language in stead of Thai.- The system cannot support Chinese language.
2. ORDER QUANTITY6
Suggestion
1. The system should be easier to enter an order
quantity on the main menu screen (first screen).
2. There are too many steps to fill an order quantity.
Reason
3. The system can support entering “order quantity”
but a customer needs to select a particular item
firstly, then enter an order quantity. It is difficult
to fill quantity
Solution
4. Provide a button for entering order quality
on the main menu by a picker.
Benefits
5. Reduce time to order
6. Make system be easier to use
1
2
Steps
1. Select Item
2. Click “Qty”
textbox
3. Enter Order
Quantity
4. Click return
3 4
Issue: The system cannot order by quantity on the “main menu screen”
Too Many Steps
Main menu screen
3. CUSTOMER ORDER COMMENT7
Suggestion1. The customer should be able to enter a
comment of a particular order item e.g. no green pepper.
Reasons2. Some customers cannot eat particular
ingredients because of health reasons.3. Some customers would like to modify the
taste or ingredients e.g. change from pork to beef.
Solution4. The system can put only some specific
comment using pick up or drop down list.
Benefit5. Increase customer satisfaction
Issue: The system cannot enter customer order comment
4. ORDER SET MENU8
Recommendations
1. The description of set menu can not be shown
completely.
2. The system should separate a set menu into
actual items when an order is transferred to
Kitchen.
Reason
3. Set menu includes many menu items e.g. SET
Menu C includes starters, main dishes and drinks
but the system can show only one item.
Solutions
4. Separate set menu into actual items.
5. Reduce font size of menu description
Benefit
6. Chefs find it easier to prepare food.
Set menu
C
Mixed Starter
Crispy deep-
fried fish
Egg fried rice or
rice
Tea or filter
coffee
The description of set menu is
shown incompletely
Issue: The system cannot well support ordering a “set menu”
The system cannot separate a set menu into
actual items
5. REQUEST MAIN COURSE9
Suggestion
1. The system should easily allow customers to
request main course on the main menu screen.
Reason
2. It is difficult to request serving main course
because it requires many steps, whereas
“Requesting Main Course” is an important
process.
Solutions
3. Add “Request Main Course” button on the top of
screen.
4. Show status of calling main course.
Benefit
5. Make it easy to request main course.
Issue: Customers are difficult to request main course.
Requires too many steps(Call main course is an important
function)
6. COMBINE DINING TABLES10
Suggestion
1. The system should be able to support combining
and separating dining tables
Reason
2. The restaurant would like re-arrange tables
with regards to reservation.
Solution
3. Make another page to manage table e.g. setting
a number of seats.
Benefit
4. Make the system more flexible to manage
dining tables.
Issue: System cannot combine dinning tables based on reservation
7. SHOW PROGRESS STATUS
WHEN BEING PROCESSING DATA11
Suggestion
1. The system should be able show a progress status
when processing data.
Reasons
2. The customers don’t know when data is being
processed.
3. The customers may click the same button many
times because they think that the transaction has
not been operated.
Solution
4. Use loading image to show progress status
Benefits
5. Prevent program running slow because of clicking
same button many times.
6. Increase software usability.
Issue: System cannot show loading status
8. USER INSTRUCTION GUIDE12
Suggestions
1. The system should include user instructions of
using e-menu application.
Reasons
2. Customers are not familiar with an e-menu
application.
3. The waiters can easily to explain to customers
how to use this application.
Solution
4. Make instruction guide on e-menu application
e.g. How to order? How to send request? How
to check order status?
Benefit
5. Customers can return to user instruction pages
if they don’t well understand instruction
explained by waiting staff.
Example of User Instruction for ordering
Issue: System should provide user instruction
9. MENU CATEGORY13
Suggestion
1. The category of “Wine & Other Drinks” should be
placed first.
Reason
2. Customers are most likely to order drinks first.
Solution
3. Move “Wine & Other Drinks” category into the
top of list.
Benefit
4. Customers can easily to order drinks first.
Issue: “Drinks” category should be placed before “Starter”
OTHER RECOMMENDATIONS14
1. The e-menu could show advertisement of food, drinks
and restaurant promotions when customers are dining.
2. The restaurant could create an application, which can
be installed on customers devices to order takeaway
food online.
3. The system could support online booking
4. The system could support mapping between an order
item and ordering person to make it easier to serve.