D1 1510 Extending Lean-Agile Leadership (Ifer-Ryan-Chuck ...€¦ · Boeing 787 • Global...
Transcript of D1 1510 Extending Lean-Agile Leadership (Ifer-Ryan-Chuck ...€¦ · Boeing 787 • Global...
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Extending Lean-Agile Leadership Skills with Empathetic Leadership
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Jennifer FawcettIntroducing how
empathy can evolve your system
Dr. Chuck PezeshkiThe evolutionary
system
RyanMartensStart practicing
today
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Empathetic Leadership
Find yourself in the service of others.– Gandhi
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Extend your Agile leadership with empathy to connect the people and
systems for better outcomes.
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Benefits
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Is this your Value Stream organization?
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Dr. Chuck Pezeshki
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Why empathy matters in design organizations
Boeing 787• Global collaboration ‘lowest
bidder’ model – exchange at CAD/specification-level only (to start)
• Abandonment of local/regional community – re-location of manufacturing
• May never recover sunk costs
Style …
Empa
thy
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Why empathy matters in design organizations
Empathetic workflow• ‘Working Together’ group –
1st time
• Balance of vertical integration/local-regional outsourcing - multiple positive information exchanges
• Most successful/profitable wide body in history
… over substance!
Empa
thy
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Conway’s Law: Organizations which design systems ... are constrained to produce designs which are copies of the communication structures of these organizations.
How does this … … produce this?
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Knowledge structured in the form of the
org chart!
Synergy & coherence Empathy!
As we relate, so we think!
But first…
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Self similarity – ‘Fractal Structure’
Leadership sets the patternTop down
Bottom up
Emergent BehaviorPrinciple of Reinforcement
Organization
Individual
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Empathy – its evolution and place in our brains
Spatial, temporal scales, resources, energy
Increasing number of people
Knowledge structure
Empathetic development
Mirroring behaviorsFragments, short time, spatial scales
Emotional empathyLong time/short time stories
Rational empathyAuthority fragments, meta-linear algorithms
Conscious empathyHeuristics/multiple heuristics
Global empathySelf-aware, integrated thought
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Groundhog Day
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Rational empathy
Students with Capstone client (Intel)
Courtesy of Industrial Design Clinic at Washington State University
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Evolution vs. Sophistication – How do we change?
4 Branching4 Refinement4 More detail, up and down scales4 Reliability
4 Jumps/Discontinuities in social system structure
4 Validity
4 Richer data-driven environment
4 Greater acceptance of unknowns
4 Relative wisdom
Empa
thy
| Dup
lex
conn
ectio
n
Spiral Dynamics Levels by Don Beck maps changes in social structure
Global systemic
Communitarian
Performance-based
Legalistic
Authoritarian
Tribal
SurvivalEvol
utio
n
Sophistication
Evol
utio
n
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What does this mean for software and systems?
4 Artificial Intelligence4 Process Automation4 Feature Set4 Platform Differentiation
4Blockchain4Independent ratings
4Data
4Likes
4Verbal reviews Empa
thy
| Dup
lex
conn
ectio
n
TrustGlobal systemic
Communitarian
Performance-based
Legalistic
Authoritarian
Tribal
Survival
Sophistication
Evol
utio
n
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Not just a philosophical conversation
4 Artificial Intelligence4 Musk, Hawking, Kurzweil, MIT, etc.!
4Blockchain
4De-institutionalizion because of no need for authority-based trust
Empa
thy
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lex
conn
ectio
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Not just ‘either/or!’
Resource/planning decisions must be made
Do you need a high-status authority to tell you where to go?
Or can you understand the social physics enough to guide yourself?
Sophistication
Evol
utio
n
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Not static
As I evolved my empathy, my understanding changed!
First: Egocentric – Success due to the fact I was a ‘Guilty Catholic’!Second: Transactional Model – Stakeholder “Circle of Treats, Skin in the Game”Current: Deep development facilitator in charge of understanding students’ needs for growth and meaning, creating the world so this can happen.
Galadriel’s Mirror
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Ryan Martens
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A Superpower Worth Mastering
Empathy Interviews
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© 2016 Scaled Agile, Inc. All Rights Reserved.
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Empathy interview exercise (part 1)
4Turn to a person next to you. Determine who has old shoes, and who has new shoes. Old shoes will be the interviewer.
4Practice interviewing with a neutral verbal tone and body language.
4Start with this question: “What’s going well for you today?”
4Follow-up with this question: “What’s not going well for you today?”
4Dig in. Ask “Why?” Ask “Why not?”4
min
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Empathy interview exercise (part 2)
4Switch interviewers.
4Ask, “As you think forward to the next quarter, what has you motivated?”
4“What has you worried?”
4Dig in, and ask, “Why?”
4min
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Poll #1
Select all that apply:
4Did you connect with past experience?
4Can you see patterns of your own growth?
4Do you feel like you can make a difference?
4Are you responsible at some level for the change?
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Select all that apply
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Poll #2
What were you feeling? (select all that apply)4Peace4Power4Joy4Abandonment4Control
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What were you feeling?
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Stories in Empathy and SAFe
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Extend your Agile leadership with empathy to connect the people and
systems for better outcomes.
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Specific places to apply empathy within SAFe
Learn Do Teach
Never Split the Differenceby Chris Voss
Blog: Empathy.guru
Empathy interviews
• Prior to Program Increment (PI) Planning
• Prior to Portfolio Planning
Bring customers and/or partners to PI Planning
Empathy interviews to other Scrum Masters, RTEs, and facilitators
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Benefits we have found4Identified major issues prior to meetings (priority, architecture,
approach, etc.)
4Identified misalignment prior to meetings (leadership / staff, product pines, customer segments, etc)
4Expanded perspectives
4Engaged the introverted members in 1:1 setting
4Help develop the ‘Theory’ prior to the meeting – allowed for clear retrospective
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As we RELATE, so we THINK!
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Bigotry
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Two Take-a-waysAre you willing to be a research partner and help students from University of Idaho and Washington State University?
If yes, sign up for an interview to help students
Would you be willing to sign up for a 2-3 day course in Q1?
Let us know by signing up!
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Thank you!
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