D ET N ORSKE V ERITAS 042003 nrk © 2000 Det Norske Veritas # 1 Management System Certification in...

DET NORSKE VERITAS042003 nrk

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Management System Certification in

SAARC Countries

by

Krishna Kumar N.R

Country Manager, Det Norske Veritas (DNV)


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The coverage The supplier nations and emerging

markets The Importance of Standardization and

certification The Trust regimes The challenges and opportunities South

Asia Certification Body response


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certification The Trust regimes The challenges and opportunities SAARC CB response


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China (incl. offshore production from Korea and Taiwan)

Vietnam Thailand Indonesia Philippines Malaysia

Turkey Romania Bulgaria Czech Republic Poland

India Bangladesh Pakistan Sri Lanka

Sourcing markets


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Key opportunities Developing countries in world trade

1975 it was 25% of world trade 2003 it was 33% of world trade

India and China - 39% of the human population and - 23% of the global economy, on PPP measures, - Contribute > 20% of global GDP growth every

year. ‘advantages of backwardness’ and

institutional reforms.


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South Asia -The SAARC Nations

Bangladesh,Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka.

22% of world population

Supplier nations Internal Market

development institutional and

household spending pick up.


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The demographic advantage of the future


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The services sector


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The software services growth


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Need for Predictable outcomes

Standardisation, measurements Changing stakeholder expectations Yardstick for remuneration and market

forces Product standards, service level

agreements Efficiency improvement Sustainable progress


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The emerging framework of global standards

PRODUCT STANDARDS

Prescriptive – technical content.

Content – quality, safety, environmental aspects

Management SYSTEM STANDARDS

Non – prescriptive – management content

Content – enabler framework for best

practices


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Management System standards

• Quality (ISO 9001,TS 16949 and other sector schemes)

• Environment (ISO 14001, EMAS, FSC)

• Safety (OHSAS 18001)

• Information Security (BS 7799 / SS 62 7799)

• Social Accountability (SA 8000)

• Food Safety (HACCP, BRC)

• Integrated Systems


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The importance of the Process approach

Translating expectations to reality by process management - ISO 9001:2000


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certification The Trust regimes The challenges and opportunities SAARC DNV response


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Trust Partner Pyramid

Organisation

Certification Body

Accreditation Body

ISO

Meeting the “promise” by the certified organization of their stakeholder

expectations.


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CB’s in IndiaSource - Frost and Sullivan Report

Large Certification Agencies Small & Midsized Agencies DNV ICS

BVQI ICL

RWTUV American Quality Assessors

LRQA IRQS

TUV(S) KPMG

BIS NQA

SGS

NVT

TUV Rheinland

RINA

Quality System CertificationAustralia Quality - Assurance

Services

Accreditation Board [RvA, RAB, NABCB etc.]

ISO Consultants


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Factors that can make a Certification Body credible and delivering value

Accreditation = assessment of competence - confidence for users Recognized accreditation e.g IAF (International Accreditation Forum) and EA (European Accreditation) PAC MRA ( Pacific accreditation Co-operation).

Certification body’s own reputation, market image and experience.

Proximity of the certification body - cost implications The period of validity of certification, audit charges,

certification fees and currency of payment List of certified companies and references Integrity, transparency and reliability Competence and training of the auditors


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CREDIBILITY AND VALUE ADDITIONThe present challenge Certification is getting commoditized Top management attention/understanding

needed to take the advantage of Management system thinking.

The “ticket to trade” and “subsidy” drivers. The serious organizations want to be seen

different from the ‘ minimum standard” complier.

The Emergence of CB branding.


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Trust Partner Pyramid

Organisation

Certification Body

Accreditation Body

ISO

Meeting the “promise” by the certified organization of their stakeholder

expectations.


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Challenges and opportunities in South Asia Capacity building of knowledgeable consultants

Continuous updation of knowledge and management system approach among CB auditors.

Training of internal auditors Top management’s understanding of

Management system and relevance to business success

Product standard understanding and testing/calibration services


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Application of the generic standards across manufacturing, services, large and small organisation – interpretations and application.

Technology adoption as well as suboptimal production environment.

Cost effective regime for conformity assessment Sharing of learning in implementing systems in

the last decade among South Asian countries Trade agreements - regional economic

integration or intra-regional trade – framework for harmonization of standards and approach to certification.

Challenges and opportunities in South Asia


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certification The Trust regimes The challenges and opportunities SAARC Certification Body response


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Common PC computing architecture

TCP/IP ubiquitous connectivity

The DNV IT infrastructure

Universal email

Common office tools

Information fully digital

Business critical tools integrated

400 .net servers in global WAN

5000- Win XP workstations

in 300 offices in 100 countries

Business critical tools integrated COM DCOM ActiveX

BrixTM integration framework

Product Model Architecture

Tools

Smart Cert


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Common PC computing architecture

TCP/IP ubiquitous connectivity

The DNV IT infrastructure

Universal email

Common office tools

Information fully digital

Business critical tools integrated

400 .net servers in global WAN

5000- Win XP workstations

in 300 offices in 100 countries

Business critical tools integrated COM DCOM ActiveX

BrixTM integration framework

Product Model Architecture

Tools

Smart Cert


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Typical Portfolio of services ( e.g DNV) MANAGEMENT SYSTEM

CERTIFICATION QUALITY - ISO 9001, TS I6949,

AS 9000, TL 9000, TS 29001, QS 9000

ENVIRONMENT - ISO 14001, SAFETY - OHSAS 18001 FOOD SAFETY - HACCP, BRC, IFS SOCIAL ACCOUNTABILITY - SA

8000, AVE sector ,IInd party audits

IT Sector - BS 7799, BS 15000, TICKIT.

PRODUCT CERTIFICATION CE MARKING - MEDICAL DEVICES,

PRESSURE EQUIPMENT, MACHINERY,EMC,LVD, ATEX as a NOTIFIED BODY

INSPECTION - PRODUCTS, PROJECTS, VENDOR AND WIND TURBINES

OTHER ASSESSMENT SERVICES

CLIMATE CHANGE , GREENHOUSE GAS SERVICES – CDM PROJECTS

CORPORATE SOCIAL RESPONSIBILITY SERVICES

RATING SERVICES, IQRS, ISRS, CONTINUOUS IMPROVEMENT

ASSESSMENTS, CUSTOMISED ASSESSMENTS


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Certification Bodies musts … Ability to deliver quality and credible services

with quick response Be recognized internationally Be Progressive and Competent Have robust systems Follow standards and be transparent Be committed Be Independent and reputed Be a partner to the success of the certified

organisation


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As South Asia grows….. So will the need for management system

certification services

Because it makes good sense to implement good system frameworks.

And good sense for organisations to seek a independent view from

competent specialists who can add value.

D ET N ORSKE V ERITAS 042003 nrk © 2000 Det Norske Veritas # 1 Management System Certification in...

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