cyndiResume_2015
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Cynthia Johnson 1927 N. Westridge Dr. Wichita, KS 67203 316-253- 9343 Experience Cox Communications, Wichita, KS, (March 2015 - Current) Account Services Representative • Answering Inbound customer service call regarding individual accounts. • "Right Sizing" a customer on his or her services and features. • Educating and Up-selling customers on additional or higher tiers of service. • Providing Excellent Customer Service. • Ensuring adequate notations made on all files and Accounts. • Issuing Credits on accounts when situation deemed necessary. • Resolving Customer Issues and Complaints in a timely manner. Rescare, Newton, KS, (May 2014 – Feb. 2015) Direct Support Professional Caring for the mentally handicapped over a 64 hour period each week Transportation Planning and preparing meals Passing Medications Maintaining and cleaning of residence PennYmink Day Care, Wichita, KS, (Jan. 2014 – Jan. 2015) Daycare Instructor Proving excellent care of multiple children from Infancy – 12 years of age Daily cooking of two meals and two snacks Daily cleaning and disinfecting of kitchen, bathroom, and daycare areas. Developing a Curriculum that is relevant for each of children’s ages Answering Customer phone calls and returning emails Security First Title, Wichita, KS, (August 2012 – January 2014) Title Assistant (Data Entry) Title order entry Answering Customer phone calls and returning emails Provided by www.signform.ca
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Transcript of cyndiResume_2015
Cynthia Johnson1927 N. Westridge Dr.Wichita, KS 67203 316-253-9343
ExperienceCox Communications, Wichita, KS, (March 2015 - Current)Account Services Representative• Answering Inbound customer service call regarding individual accounts.• "Right Sizing" a customer on his or her services and features.• Educating and Up-selling customers on additional or higher tiers of service.• Providing Excellent Customer Service.• Ensuring adequate notations made on all files and Accounts.• Issuing Credits on accounts when situation deemed necessary.• Resolving Customer Issues and Complaints in a timely manner.
Rescare, Newton, KS, (May 2014 – Feb. 2015)Direct Support Professional Caring for the mentally handicapped over a 64 hour period each week Transportation Planning and preparing meals Passing Medications Maintaining and cleaning of residence
PennYmink Day Care, Wichita, KS, (Jan. 2014 – Jan. 2015)Daycare Instructor Proving excellent care of multiple children from Infancy – 12 years of age Daily cooking of two meals and two snacks Daily cleaning and disinfecting of kitchen, bathroom, and daycare areas. Developing a Curriculum that is relevant for each of children’s ages Answering Customer phone calls and returning emails
Security First Title, Wichita, KS, (August 2012 – January 2014)Title Assistant (Data Entry) Title order entry Answering Customer phone calls and returning emails Receptionist responsibilities Working closely with title officers to ensure timely order processing
Eric Fisher Salon, Wichita, KS (April 2011-October 2012)Receptionist
Appointment scheduling Managing customer service calls Item inventory and stocking Cashiering Appointment confirmation calls
Provided by www.signform.ca
Walgreens, Wichita, KS (May 2010-April 2011)Sales Associate
Truck unloading Cashiering Customer service calls, Cleaning and designing displays Up selling of featured products.
Education
August 2010 – Cowley County Community College, Mulvane, KSDecember 2011 Emergency Medical Services (EMT)
August 2004- Goddard High School, Goddard, KS May 2008 High School Diploma
Skills Proficient in Microsoft office applications such as Outlook, Excel, Word, Publisher, and
Powerpoint 55 WPM typing speed Proficient in medical terminology Great people skills A dedicated care provider
Certifications
EMT- B - Emergency Medical Technician Certification #: 047685
References Name: Bo James
Company: Security 1st Title Title: Title Examiner/SupervisorPhone: (316) 267-8371Email: [email protected]
Name: Lori Gable Company: Security 1st Title Title: Title ExaminerPhone: (316) 267-8371Email: [email protected]
Name: Mitch Crouch Company: Pulaski Bank Title: Senior Vice PresidentPhone: (316) 651-6776Email: [email protected]
Provided by www.signform.ca
Name: Karen Johnson Company: Pulaski Bank Title: Loan OfficerPhone: (316) 440-2298Email: [email protected]
Name: Kara Suffield Company: Quest Diagnostics
Title: Parent of Daycare Student Phone: (316)285-8679
Name: Kristie Whiting Company: Walgreens Title: Pharmacy associate Phone: (316) 204 -1646
Provided by www.signform.ca
