Cybercom Mobile Portfolio

specific cases

xFocusCustomer Experience Management

Mobile PlatformAndroid and iOS

xFocus is an innovative Customer Experience Management solution developed by Cybercom that allows connectivity service providers to manage the Quality of Experience. It is a solution that measures and monitors Customers Objective and Subjective feedback which will be used to manage and improve Customers Experience.

x Fo c u s i s b a s e d o n s u r vey s f r o m a g e n t applications installed on mobile phones and tablet devices. xFocus data base collects surveys and technical information from the devices, thanks to this service, providers can build subjective information data base about customer perception to achieve best possible results.

Thanks to unique algorithms the system c o r r e l a t e s S u b j e c t i v e a n d O b j e c t i v e informations and provides measurements, analysis and reports. xFocus is developed to clear the gap between real customer experience and service quality indicators. With xFocus, service providers will listen to their customer's voice and align their strategies for continuous growth. It c o m b i n e s t h e S u r v e y a n d g e o g ra p h i c a l information data into one place to monitor your Network performance view with the prospect of end user.

Description

xFocus

1. Internet Stats

This feature provides information about user's mobile plan and APPS rank. It is divided into two sub tabs as given below:

Summary provides information about users' mobile plan with usage.

APPS Rank provides information

aboutusers' apps utilization in descending order. Utilization can be sub filtered per “WIFI”, “MOBILE” and “ROAMING”.

Functionalities

2. Call Stats

This feature provides information about users call details and the most frequent calls. It is divided into two sub tabs as given below:

Summary provides information about total in coming and out going calls in a month and per day.

People provides information about most frequent calls in descending order. Calls can be sub filtered per “IN-CALLS” and “OUT-CALLS”.

xFocus

3. SMS/MMS Stats

This feature provides information about users SMS/MMS details and the most frequent SMS/MMS. It is divided into two sub tabs as given below:

Summary provides information about total in coming and out going calls in a month and per day.

People provides information about most frequent calls in descending order. Messages can be sub.

Functionalities

xFocus

Functionalities

4. User Test

This feature is used to run set of tests and the test output can be seen on the Map and in History. It is divided into three sub tabs as given below:

Run Test. The user can run tests for “Browsing test”, “General Internet Speed Test”, “File Transfer Speed Test” and “Video Streaming Test”. Test can be run individual or using an option “Start Tests”. Given below are the snapshot to run all the test one by one.

History provides information about history of tests with the time and type of test. Test history can be sub filtered per “Browsing”, “Internet 1”, “Internet 2” and “Video”.

Map provides location of tests on the map. Tests can be sub filtered per “Browsing”, “Internet 1”, “Internet 2” and “Video” to view on the map.

xFocus

5. Settings

This provides information about device Id and xFocus Id with the option to upload the data only on Wi-Fi or both.

Functionalities

6. About & Contact

This part provides information about Cybercom xFocus and terms of users for the application and also contact number and email address in case of support or Sales.

xFocus

MovereXCustomer Experience Management

Mobile PlatformAndroid with smart band communication

MovereX is It is a new approach to help people with heart failure, diabetics, circulatory problems and generally people who do not move enough to motivate them to do more exercises. In Sweden if in patient's symptoms can help physical activity they can get prescription for it and physical activity is a key factor to mitigate, prevent or even cure many diseases.

· Just 65% of the adults are moving enough

· Diabetes requires 11% of the health care costs

· Heart diseases is 45% of death causes

· Physical activities reduce the risk of heart attacks with 50%

· If you continuously exercise enough you live 6-9 years longer than people who don't

· 35% of all health care admissions is heart disease related

· Heart diseases costs 50 000 sek per admission (in Sweden)· 70% of surveyed patients in primary health care claim to be

insufficiently physically active.

MovereX is measuring and motivating user's physical activity through communication with heart rate smart band. It's calculating how many minutes with how intensity the user was exercising, showing what is his/her progress and showing how much more the user should exercise to achieve the intended goal defined by prescriptioner. It also allows to communicate with the medical authority supervising the patient's health status and consult the progress or be notified if the progress is insufficient.

Description

MovereX

1. Exercise Overview

This feature provides information about user's current heart rate and daily progress with minute by minute heart rate with user's intensity. Also show information's about daily and weekly goal.

Functionalities

2. Exercise History

Part of application where users can check their historical achievement's. How many minutes they exercised in the past, with how intensity and how and attained the current level of active minutes. Users can check day by day, week by week their path to health.

MovereX

3. Prescription Details

Prescription is defined by medical authorities personal adjusted information's about the intensity levels and its heart rate values, patient maximum heart rate and the number of hours that user should exercise. Prescription details also shows details about the user (his email address) and the band he uses (identification number).

Functionalities

4. Messages

This feature is used to communicate with medical authorities supervising the patient's health status and consult the progress or be notified if the progress is insufficient.

MovereX

Other apps

And other apps

LET’S TALK

Agata Maroń

Head of sales development Warsaw

agata.maron@cybercom.com agata.agata779 +48 607 676 766www.softwarehouse.cybercom.pl