CyberCloud

Cyberian TechnologiesCyberCloud

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What is the “The Cloud?”

The biggest IT buzzword today is “The Cloud.” What does this really mean to you and your business? You can ask 5 different IT Professionals and get 5 different answers

Cyberian Technologies has worked to create a “CyberCloud” that is filled with products and services that will benefit our client base and their businesses

The idea behind the Cyberian CyberCloud is to help companies better manager their IT costs, while providing a highly available environment for their server infrastructure

CyberCloud Components Co-Location presence powered by Time Warner

Cyberian Technologies has as presence at Time Warner Telecom’s Data Center on 86th Street

Cyberian Technologies high availability setup for virtual server computing

Business Continuation Services Offsite server replication Workgroup Recovery Center VoIP redirection, and data access

CyberCloud Based Monitoring & Support CyberCloud Monitoring & Reporting CyberCloud Helpdesk Assistance

Time Warner’s data center provides important and expensive redundancy Power redundancy and backup

generator

Internet Connectivity Redundancy Time Warner’s fiber ring is connected

into their facility in multiple connections into their facility

Co-Location

Time Warner’s Facility

Co-Location Storage

Dell MD10004.5 TB SAS SAN

Dell MD1000 7.5TB SATA SAN

Scale 3 Node6TB SANIomega NAS

3TB for BackupsIomega NAS3TB for Backup

Storage

Co-Location ServersServers

3 - Dell R410 Servers

Dell 1850 Server Blade Chassis10 Servers

Co-Location Software

Software Components to Create High Availability

CyberCloud Components How do these components help my

business?

The SAN, server, and software components allow Cyberian Technologies to offer costly server high availability to companies of any shapes and sizes at an affordable cost.

The 3 to 4 year hardware/software life cycle for the small business computing infrastructure to go from being a capital expense to an operating cost.

All network equipment and servers in the CyberCloud are monitored by the Cyberian Technologies Helpdesk

Allows companies to establish more of a “fixed” costs for IT services.

CyberCloud Components Common uses for the small business customer?

Hosted Server Environment Web Server Hosting Desktop as a Service Disaster Recovery Replication Offsite Storage Managed IT Services Remote Monitoring

CyberCloudBenefits

• In addition to a monthly cost versus a large 3 year investment CyberCloud also gives you

No extended downtime in the event of a physical hardware outage with an onsite server

Savings on the labor cost of a server crash or failure No concern of power outages affecting the server

environment Flexibility to quickly continue business operations in the

event of a fire or flood to your existing place of business No 3 or 4 year investment of new hardware and software

upgrades Seamless access to applications whether you are in the office

or working at home, or on the road

CyberCloudCons

You don’t own any Microsoft Software Office Internet outage means everyone can’t connect

to the server. Cyberian can provide redundant Internet options that alleviates this issue

CyberCloudQuestions

Questions about the Time Warner Infrastructure?

Questions about practical applications to your business?

CyberCloud Business Continuation

Business Continuation is something that requires proper time and attention to ensure all resources and functions performed by a business can resume in a capacity sufficient enough to maintain normally daily business operations.CyberCloud can help customers remain flexible to running their business in the event of a disaster.


Offsite server replication Customers can have some or all servers replicated

to the CyberCloud Customers have the option to provide their own

equipment or “rent” space on CyberCloud’s infrastructure as needed

Offsite storage of backups


Workgroup Recovery CyberCloud can also provide a “war room” office

space for customers that need space for 8 or less people in the event of a disaster

Faxing, VoIP services, web site, Email re-direction, and remote access can easily be configured for customers that have declared a disaster and need to gain quick access to their data

CyberCloudBusiness Continuation Questions

CyberCloud “War Room”

CyberCloudBusiness Continuation Questions

Questions about Business Continuation?

Questions about how to leverage CyberCloud’s virtual infrastructure for your business?

Questions about how CyberCloud can help my business continue normal daily operations in the event of a disaster?

CyberCloud Cloud Based Monitoring

Cloud Based Monitoring CyberCloud uses a Windows agent to monitor Windows PCs, and

Servers, and a “probe” to monitor network related devices These agents report back issues to the CyberCloud helpdesk as it

relates to CPU, Memory, Disk, and Windows Services usage. It can also monitor backups, AV, and specific windows related services as it pertains to applications like Microsoft Exchange, and Microsoft SQL.

Monthly/Weekly reporting is available to allow you to see performance of your environment to better anticipate needing additional HW/SW resources or upgrades before it hinders your business

The agents also possess the ability to perform Microsoft security updates and patches through a policy setup and managed by the CyberCloud helpdesk


Cloud Based Monitoring Server Dashboard


Monitor Reporting - CPU


Monitor Reporting Disk


Monitor Reporting AV Status


Monitor Reporting Services

CyberCloudMonitoring Questions

Questions about CyberCloud Monitoring?

Questions about what is being monitored, and updated?


Cloud Based Helpdesk

CyberCloud’s helpdesk services provides customers with an outsourced solution that is centered around customer service. CyberCloud will take the time to learn the environment, and document relevant information as it might relate to the line of business applications centric to each company.

CyberCloud helpdesk leverages a “secure” remote control to leverage quick and satisfied resolutions to end users issues as they arise.

CyberCloud is staffed to have all calls answered when they come in, and we boast a 99.5% or better answer rate for all incoming calls


Cloud Based Helpdesk

CyberCloud helpdesk technicians working in conjunction with the CyberCloud monitoring agents, gives Cyberian Technologies the ability to provide full managed IT services to small businesses.

CyberCloud also uses a support ticketing system that has cases opened directly from the CyberCloud monitoring agents in the event a problem is detected.


CyberCloud NOC

CyberCloudHelpdesk Questions

How do the helpdesk and monitoring work together?

Questions about what is being monitored, and updated?

Pricing

Please contact Cyberian for Pricing: Disaster Recovery/Business Continuity Cloud Computing Services Monitoring Help Desk Services

Kyle [email protected] ext 1203

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