CV_Luis Ferreira 2016

Curriculum vitae of

FERREIRA, Luís João Guerreiro

CURRICULUM VITAE

PERSONAL INFORMATION

Name FERREIRA, LUÍS JOÃO GUERREIRO

Address Rua da Urmeirada 7-A 1º B, 2640-746 São Miguel de Alcainça/ Mafra

Telephone GSM: +351 91 210 25 36

Email [email protected]

Nationality Portuguese

Place of Birth Oeiras

Identity Card Number 11002957

Identification Archive Lisbon

Expiry Date 16/12/2017

Taxpayer Identification Number

219784574

Date of Birth 19.04.1977

Marital Status Divorced; 2 children

WORK EXPERIENCE

Dates (from – till) From September 2014

Name and address of employer

GEFCO Portugal

Type of business or sector Freight Forwarding, Third Party Logistics

Occupation or position held

Business Unit Manager for Overland, Overseas and WRP

(and making part of the Executive Management Board Team)

Person to report to Managing Director

Main activities and

Responsibilities

GEFCO Portugal – Company Profile Formed 60 years ago, GEFCO provides logistics and supply chain management for OEMs, as well as overland transport, sea and air transport, vehicle distribution, containers management, and customs services. A leading name in industrial and automotive logistics, GEFCO provides complete, efficient logistics solutions for its industrial customers throughout the world. The group combines its demanding standards of quality and performance with the responsible management of its logistics activities: both in the conduct of its business and in people management, GEFCO incorporates and complies with all the elements of sustainable development. Historically based in Western Europe, GEFCO has developed strongly

Curriculum vitae of


abroad since the early 2000s. Present in nearly 150 countries, the group offers its industrial customers global logistics solutions. To support the internationalisation of logistics flows, GEFCO continues to expand its presence in high-growth areas: Central Asia, the Middle East, East Asia, India and South America. As part of the biggest private integrated network in Europe GEFCO Portugal offers a range of transport and logistics services to automotive, industrial, retail, 2Wheeler and electronic companies. GEFCO, has a long history of working in the Automotive industry when the primary objective was to service the storage, transport and distribution needs of Peugeot. Initially, the main business was in France, but with rapid growth in the 1980’s from the acquisition of Citroen and the global development of both marques in the 1990’s, GEFCO also increased it’s capability and scope around the world.” Initially, rapid growth was in Western Europe, notably in Iberia, Italy, Benelux and Germany. The opening of the GEFCO Portugal business was part of this pattern of growth, initially established for two main reasons. Firstly, it was to be responsible for the distribution of new cars to dealerships of Peugeot and Citroen, either from the point of production or the port of entry. Secondly, it was to set up an effective Network distribution business, providing dealerships with a comprehensive delivery service for spare parts. Using the business model that was developed initially in France, the company established a base Network, before looking to work with external partners up and down Peugeot’s supply chain. At a later stage, the Network capability was then tuned to offer service to customers outside PSA Peugeot Citroen. In so doing, GEFCO has diversified greatly and while continuing to provide services to it’s parent company, it now provides transport and storage solutions to a growing list of diverse companies, usually with industrial characteristics, but often outside the automotive sector. Many of GEFCO Portugal’s newer clients appreciate the global scope of the GEFCO Network and service offer. GEFCO’s success in growing the Portuguese business outside the PSA Group is perhaps the biggest testimony to our ability to perform. It is not only an internal measure of cost effectiveness and quality but also a constant check on commercial reality and a guard against any complacency.

General description Reporting to the Country MD, the Business Unit Manager for Overland, Overseas and Warehousing and Reusable Packaging (WRP) manage, develop and expand the business, providing direction and leadership, ensuring profitable growth, satisfactory cash flow, enhance market leadership and be acknowledged as the provider of industry leading service standards. Having overall accountability for the short- and long-term plans that ensure the long-term success and profitability of the company. This is achieved by building a strong functional team that has the appropriate direction and leadership to ensure that the strategic and operating plans are developed and implemented according to local, regional and global strategic direction.

Curriculum vitae of


Principal Accountabilities

Service Performance • To enable and manage the achievement of service performance that

meets or exceeds customer expectations and differentiates GEFCO from the competitors.

• To ensure local and global service standards are met or exceeded. Customer Relations • To liaise with key and strategically important customers at the

appropriate level to ensure customer retention, development and growth of new business.

• To be sensitive to emerging customer and market requirements. • To ensure the improvement of Customer Satisfaction over time through

customer service initiatives and strategies delivering best-in-class service.

Representation • To create, maintain and develop a favourable GEFCO image with its

various influential audiences such as NGOs, partners, industry bodies and governments to facilitate the company's growth and development.

Business Performance & Results • To ensure that the annual business plan including revenue, cash flow,

profit and service levels are met and corrective action is taken to rectify any negative variance.

Direction & Leadership • Determine local Business Unit short and long term strategies and

market approach within overall Country and Group context. • To provide strong leadership to ensure agreed strategies and goals are

communicated and effectively implemented. • To contribute to Country’s direction, ensuring that local environmental

factors are taken into consideration in the setting of strategies and policies.

• To regularly and actively integrate the Senior Management Team. Group Participation • To ensure close co-ordination of strategic activities with Solutions and

Iberian business as well as Global Account Team. • To actively promote exchange of expertise and communication with

other GEFCO units. • To promote and participate in Cross-BU activities and leverages

synergies with other Finished Goods Vehicles, 4PL and Customs & VAT Representation divisions.

Commercial • To ensure the development of new business and maintenance of

existing business in line with the Business Unit’s profitability and growth targets.

• To ensure revenue yield enhancement and market share growth through the development and implementation of pricing and marketing plans.

• To ensure sales strategies and enabling tactics, drive both acquisition and retention of revenue throughout the BU, Regular and Local revenue

Curriculum vitae of


channels. • To actively monitor the market, ensuring full awareness of competitors’

strategies and actions. Operations • To ensure the provision of the fastest, most reliable and secure global

door-to-door transport service in the market in the most cost effective manner.

• To ensure the planning and implementation of strategies to improve service and transit time performance whilst managing costs.

• To manage the effective implementation and use of appropriate technology in all sections of the service chain, in order to enhance service and improve productivity.

Information Services • To ensure the provision of professional and stage of the art Information

Services, enabling the business to obtain competitive advantage.

Human Resources • To ensure the provision of HR advice and services that drives and

reinforces GEFCO’s culture and business strategies. • To ensure the provision of a supportive working environment suitable to

achieving business objectives. • To implement and drive regional and local recognition and reward

programs. Business Planning • To develop annual business plans that support the agreed strategies,

improves market share and service levels, as well as meeting the expected financial contribution levels to the network.

• To continually review and improve business processes to improve productivity and add value to GEFCO services.

Financial Management • To ensure the financial wellbeing of the Overland, Overseas and

Warehousing and Reusable Packaging (WRP) from a legal, statutory and GEFCO management perspective.

• To set, review, and implement capital and revenue budgets for the Business Unit.

• To ensure that cost control programmes are effectively implemented to manage unit costs.

• To improve liquidity through good capital and debtor management. Change Management • To develop and implement change projects based on technological and

industry change directions/trends. • To drive and implement local integration. Administration • To ensure the provision of suitable facilities and fleet in compliance with

local statutory requirements in a cost effective manner. Organisation Climate • To develop an organisational culture that nurtures and encourages

service excellence, quality and a ‘can do’ mindset.

Curriculum vitae of


• To manage the improvement of Employee Satisfaction over time and work towards positioning as an employer of choice.

• Create a culture of change and continuous improvement to achieve long-term success.

People Management • Managing and motivating a team of 150 people monitoring their

sickness / absence and performance levels. • Determine organization structure, roles and responsibility and

performance targets for the function. • Develop a culture of quality, service excellence (for internal customers),

flexibility and cost consciousness. • Develop team spirit and multitasking capabilities within the team. • Plan, organise and direct an efficient and effective function. • Develop IKOs/KPIs with team members and monitor individual

performance and motivation processes. • Manage the allocation of appropriate resources and commitment of

staff to the achievement of Global and Country objectives and targets. • Identify training needs and opportunities to develop a highly skilled

functional department.

Budgetary control • Holding budget responsibility (2017 budget = 50 million EUR). • Developing the BU Strategic Plan. • Setting performance targets for the BU. • Reporting the obtained results. • Ensuring that the team operates within the pre-agreed budgets for both

revenue/cost/profit and manpower numbers by producing full variance reports.

Communication • Supporting, and where necessary originating, appropriate and effective

channels of communication with customers, suppliers, colleagues, employees and their representatives, including the provision of all routine and ad hoc reports and statistics.

• Understand customer’s business requirements and acknowledge their need for communication and information.

• Ensuring seamless communication with all relevant GEFCO business units.

Dates (from – till) From March 2010 – August 2014


Univeg Logistics Portugal

Type of business or sector Third Party Logistics


Business Unit Manager – Logistics & Transport

(and making part of the Executive Management Board Team)

Person to report to Managing Director

Main activities and

Responsibilities

General description Directs the efficient and cost-effective operation of Univeg distribution centre which includes supervision of the warehouse staff, receiving,

Curriculum vitae of


storage, distribution, systems administration, inventory control, sanitation, maintenance and Customer Service. Maximizes the weekly, monthly, and annual performance of the site. Specifically, is responsible for managing all aspects of a high-volume supply chain operation providing overall leadership in the areas of operational performance, P&L management, customer relations focusing on customer service, urgency and continuous improvement. Manages the overall operational performance of warehouse, transport, administration and customer service activities. Manages inbound activities related to the receipt and storage of goods, inventory management, and claims. Oversees outbound activities related to order-filling, stock replenishment, shipping. Responsible for budgeting, customer service, facility and equipment operation. Administers overall inventory management, productivity, accuracy, and loss prevention programs to ensure that customer requirements are met and consistently meets the required business targets as well as budgetary and financial goals. Manages all operational resources (including subcontractors) to ensure that all transport operations are completed to schedule and in the most efficient way. To monitor the daily transport operations and to track and report KPI’s and OPI’s on a daily, weekly or monthly base and for ensuring the day-to-day transport operation. Generates, develops and implements new contract logistics and transport business opportunities (new business, renewal or additional business) and accountable for major activities in the Business Development cycle which includes from the contacts stage to the post-closing stage for all Projects to ensure all customer requirements are well understood and responded to taking into consideration the capabilities offered by the company.

Operational • Construction, implementation, monitoring and controlling the budget

and operational costs of all the contract activities so as to achieve location and customer’s expectations.

• Planning, optimising and constantly reviewing all the contract operations, with specific regard to the company’s contractual obligations to its customers.

• Monitoring and reviewing operational performance against agreed KPIs and SLAs.

• Maximizing the output of the various support services such as, IT, Maintenance, Finance and HR.

People Management • Recruiting, training, developing and deploying all allocated staff within

the agreed budget constraints. • Utilising resources efficiently to improve productivity and create a

culture of quality and ownership. • Ensuring all team members is properly trained. • Setting key objectives for my direct reports. • Maximising productivity. • Managing and motivating a team of 100 people monitoring their

sickness / absence and performance levels. 5 direct report lines (business development; operations; transport; administration; customer service).

• Ensuring effective succession plans are in place. • Utilising resources efficiently to minimise overtime and agency labour to

Curriculum vitae of


improve productivity. Commercial • Identifying, attracting and developing new business opportunities in

new and existing customers in collaboration with Managing Director. • Developing products and services. • Developing the company Business Development strategy. • Building credible relationships with targets and new customers. • Meeting targeted levels of revenue / margin growth. • Supporting project start up. • Identifying target customers and developing appropriate account

development strategies. • Coordinating and developing proposals for Univeg potential customers. • Complete effective negotiations surrounding new contracts. • Validating solution feasibility with Managing Director. Transport • Managing contract resource, driving efficiency and cost savings. • Managing and developing of transport team. • Managing of the scheduling and planning of the transport operation,

ensuring vehicle utilisation is maximised and service levels met. • Budget/cost management. • Preparing KPIs and reports.

Budgetary control • Holding budget responsibility (2014 budget = 10 million EUR). • Developing the BU Strategic Plan. • Setting performance targets for the BU. • Reporting the obtained results. • Ensuring that the team operates within the pre-agreed budgets for both

revenue/cost/profit and manpower numbers by producing full variance reports.

Communication • Supporting, and where necessary originating, appropriate and effective

channels of communication with customers, suppliers, colleagues, employees and their representatives, including the provision of all routine and ad hoc reports and statistics.

• Understand customer’s business requirements and acknowledge their need for communication and information.

• Ensuring seamless communication with all relevant Univeg business units.

Dates (from – till) January 2007 – February 2010


DHL Supply Chain



Head of Business Development

Person to report to Iberian Business Development Director

Main activities and • Planning, coordinating and controlling the activities within the scope of

Curriculum vitae of


Responsibilities Business Development under the market segments of Consumer, Retail, Industrial, Healthcare and Technology.

• Creating a strategic medium and long-term business plan. • Drawing up, following-up and controlling the Revenue & Gross Profit

annual budget (budgeted revenue per year: 4 to 5 million EUR) under the segments of renewal, new business and additional business.

• Strategically defining and determining the conditions (risks, resources, tools) linked to the achievement of previously settled goals.

• Supervising a team of 3 Business Development Managers. • Prospecting, developing and negotiating proposals / contracts to

provide logistics services.

Dates (from – till) June 2005 – December 2006


DHL Supply Chain



Business Development Manager

Person to report to Business Development Director – Portugal

Main activities and

responsibilities

• Developing market research within the transport and logistics services

supply market. • Development of business development activities, including managing

and taking ownership of the sales process from first contact until contract signature in line with company strategy, targets and KPIs (sales budget, yield improvement...).

• Drawing up logistics technical solutions. • Defining proposals of logistics services supply. • Developing financial models supporting these proposals / projects. • Defining and negotiating contracts for logistics services. • Supporting the execution of logistics services projects.

Dates (from – till) November 2003 – May 2005


GLS – Grupo Luís Simões (GLS – Luís Simões Group)

Type of business or sector

Transport & Third Party Logistics


Project Manager

Person to report to Corporate Director of Business Development

Main activities and

responsibilities

• Developing a market research within the transport and logistics services

supply market. • Developing business projects and proposals to transport and logistics

services. • Developing business plans and procedures in order to analyze, follow-

up and hold on to our clients. • Developing consultancy projects where GLS intervened.

Curriculum vitae of


• Developing and presenting training sessions to the group’s collaborators in the fields of management and customer relations, customer service and implementation of a website (80 hours).

Dates (from – till) September 2002 – October 2003


Deloitte & Touche

Type of business or sector Business Consulting


Senior Consultant

Person to report to Manager

Main activities and

responsibilities

• Redesign and implementing a Model to the Business Logistics of PT

Comunicações and PT Multimédia. • Developing a feasibility study to the implementation of a Shared Service

Centre and a Corporate Centre for the enterprise Caminhos-de-ferro Portugueses (Portuguese Railways) (CP).

• Supervising a team of 5 to 10 Business Consultants. • Developing proposals to consultancy services supply in the field of

Management Solutions.

Dates (from – till) September 2001 – August 2002


Andersen (following the merger of Andersen and Deloitte & Touche).

Type of business or sector Business Consulting


Business Consultant

Person to report to Manager

Main activities and

responsibilities

• Developing proposals to professional consultancy services supply in the

field of Management Solutions. • Developing a conceptual design and implementing an Activity Based

Costing model, integrated with a solution to collect and analyse actual production data, to the company Indústria de Carnes Nobre, S.A.

• Developing a business case of Collaborative Planning, Forecasting and Replenishment (CPFR) to Unilever and Auchan Groups.

• Developing a research initiative to present the guidelines under the subject “A Supply Chain for the Future" to the association of ECR (Efficient Consumer Response) Portugal.

Dates (from – till) February 2001 – August 2001


Grupo Unilever / Jerónimo Martins (Unilever / Jerónimo Martins Group)


CPG Industry

Curriculum vitae of



Intern

Supply Chain Director

Main activities and

responsibilities

Main goals of the internship:

• Developing a logistics audit and implementing a decision supporting tool within the scope of outbound logistics, customer service, costs, productivity and operational and informational integration with customers and suppliers.

Dates (from – till) June 2000 – January 2001


PGA Portugália Airlines


Airline


Controller Assistant

Person to report to Finance Controller

Main activities and

responsibilities

• Controlling personnel related variable costs (crew stays, credit cards,

mobile phones, vehicles, etc.); • Analytical accounting of those costs; • Developing management and budget controlling data.

EDUCATION

Dates 2006 / 2007

Name and type of organisation providing

education or training

ISCTE

Instituto Superior das Ciências do Trabalho e da Empresa

(Higher Education Institute for the Work and Corporate Sciences)

Main subjects/occupational skills covered

Postgraduate course in

Sales Management – Specialisation in Key Account Management

Level in national or international classification (if

applicable)

16

Dates 1996 / 2001


education or training

ISCTE

Instituto Superior das Ciências do Trabalho e da Empresa

(Higher Education Institute for the Work and Corporate Sciences)

Main subjects/occupational skills covered

Degree in

Management and Industrial Engineering

Level in national or 15

Curriculum vitae of


international classification (if applicable)

TRAINING

Year 2016


training

Global Estratégias part of the Group Demos

Designation “Emotional Intelligence as a way to improve performance”

Number of hours 8 Hours

Year 2016


training

APLOG – Portuguese Logistics Association – integrated in ELA (European Logistics Association)

Designation ‘’5 days, 5 companies Training Program’’, a Business Case approach


Year 2013


training

Faculdade de Ciências Sociais e Humanas – Universidade Nova de Lisboa

Designation ‘’Training Course: Training for Motorways of

the Sea – ‘TrainMoS’’


Year 2012


training


Designation ‘’ISO 22000:2005 – Normative’’


Year 2012


training


Designation ‘’MS Office – Acess’’


Year 2011


training


Designation ‘’Ethics, Social & Corporate Sustainability’’


Curriculum vitae of


Year 2008


training

DHL Supply Chain

Designation ‘’People & Processes’’


Year 2008


training

DHL Supply Chain

Designation ‘’Customer Management’’


Year 2006


training

Cirrus Logistics, Simulation & Modelling Technology

Designation ‘’Class Warehouse Layout & Simulation’’


Year 2006


training

DHL Supply Chain

Designation ‘’Leadership’’


Year 2005


training

DHL Supply Chain

Designation “Account Management Effectiveness”


Year 2005


training

Grupo Luís Simões

(Luís Simões Group)

Designation “Introduction to the Spanish Language”


Year 2005


training

Grupo Luís Simões


Designation “Motivation and Communication”


Year 2004

Name and type of Grupo Luís Simões

Curriculum vitae of


organisation providing training


Designation “Professional Training Course to Trainers”


Year 2003


training

APICS

Designation “Basics of Supply Chain Management”


PERSONAL SKILLS AND

COMPETENCES

MOTHER TONGUE Portuguese

OTHER LANGUAGES

ENGLISH

Written comprehension Good knowledge

Written expression Good knowledge

Oral expression Good knowledge

SPANISH

Written comprehension Good knowledge

Written expression Good knowledge

Oral expression Good knowledge

TECHNICAL SKILLS AND

COMPETENCES

Solid knowledge of various information technologies tools:

WMS & TMS Word, Excel, Access, PowerPoint SPSS AS 400 IBM Lotus Notes, BaaN, Sid, Geode, BaaN – SMART, Infolog ERP – JD Edwards Internet

Co-author of the book – “Auditoria Logística” (“Logistics Audit”) – published by Sílabo, in December 2001. The book’s editors were Prof. José Mexia Crespo de Carvalho (Partner of In/Out Global) and Dr. Vítor Carvalho.

DRIVING LICENCE Light vehicles L-15342016

CV_Luis Ferreira 2016

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