CV_Gaurav_final
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GAURAV SAREEN GF1, Plot No153, Shakti Khand-II, Indirapuram, Ghaziabad Tel: +91 9871773601, Email: [email protected] Over 10+ years of success in driving volumes of business in Telecom Industry A dynamic professional with 10 years of experience in Sales, Operation Management, Customer / Client Servicing, Retention Management in Telecom and Real Estate Industry. A keen planner & strategist with track record of developing operational policies/ norms, systems & controls, motivational schemes & customer service standards. Significantly improved organizational effectiveness, business & image via customer and market focused strategy development. Committed to a visionary, hands-on, innovative, results & customer-oriented approach. Excellent interpersonal, communication, team building & management skills with extensive experience in recruitment, training & development of the workforce. S IGNIFICANT C ONTRIBUTIONS Senior Manager (Reliance Communications) Sep’15 – Till date Job Responsibilities Joined as an KAM in the CWG vertical in September’15 taking care to the Hunting accounts for Delhi NCR region. Targeting Top corporate accounts with products of CDMA and GSM technology in wireless segment. Incremental sales in existing accounts. Introducing wide range of data and voice solution based products/services. Targeting accounts for inside road shows permission in accounts directly or through channel partners. Focus on creating key channel partners for generating more Employee paid connection business. Manager (Bharati Airtel Limited) Nov’06 – Aug’15 Job Responsibilities Joined as an executive in Bharti Airtel in 2006 and grew up to manager in sales till Aug’15. Handling a team of 15 executives for doing road shows in AES segment of government account like Ministry of Railways, NBCC, Ministry of Defense, Delhi Jal Board, KRIBHCO, Airport Authority of India. Meeting Government Customer (Coordinators) regularly so as the Relationship is maintained so As we keep getting regular business. Targeting Inactive accounts of Bharti Airtel Limited and trying to penetrate in the accounts with New schemes targeting the end user for the COIP business. Effectively handling channel process by ensuring that the Channel Partner is making ROI on the Projects that channel is working on. Selling high rental plans for higher revenue. Also have been part of project with APN Sims with Sify – DOP project and Tata Power – Smart Grid Project.
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GAURAV SAREENGF1, Plot No153, Shakti Khand-II, Indirapuram, GhaziabadTel: +91 9871773601, Email: [email protected]
Over 10+ years of success in driving volumes of business in Telecom Industry A dynamic professional with 10 years of experience in Sales, Operation Management, Customer / Client
Servicing, Retention Management in Telecom and Real Estate Industry. A keen planner & strategist with track record of developing operational policies/ norms, systems & controls,
motivational schemes & customer service standards. Significantly improved organizational effectiveness, business & image via customer and market focused strategy
development. Committed to a visionary, hands-on, innovative, results & customer-oriented approach. Excellent interpersonal, communication, team building & management skills with extensive experience in
recruitment, training & development of the workforce.
S IGNIF ICANT CONTRIBUTIONS
Senior Manager (Reliance Communications) Sep’15 – Till date
Job Responsibilities
Joined as an KAM in the CWG vertical in September’15 taking care to the Hunting accounts for Delhi NCR region. Targeting Top corporate accounts with products of CDMA and GSM technology in wireless segment. Incremental sales in existing accounts. Introducing wide range of data and voice solution based
products/services. Targeting accounts for inside road shows permission in accounts directly or through channel partners. Focus on creating key channel partners for generating more Employee paid connection business.
Manager (Bharati Airtel Limited) Nov’06 – Aug’15
Job Responsibilities
Joined as an executive in Bharti Airtel in 2006 and grew up to manager in sales till Aug’15. Handling a team of 15 executives for doing road shows in AES segment of government account like Ministry of Railways, NBCC, Ministry of Defense, Delhi Jal Board, KRIBHCO, Airport Authority of India. Meeting Government Customer (Coordinators) regularly so as the Relationship is maintained soAs we keep getting regular business. Targeting Inactive accounts of Bharti Airtel Limited and trying to penetrate in the accounts withNew schemes targeting the end user for the COIP business. Effectively handling channel process by ensuring that the Channel Partner is making ROI on the Projects that channel is working on. Selling high rental plans for higher revenue. Also have been part of project with APN Sims with Sify – DOP project and Tata Power – Smart Grid Project. Handling bucket of Rs 8 Crore (approx.) of Corporate Collection and Retention (GSM, Mobile, Data Card) in Delhi Circle. Handling of MNP retention for the ME and SME segment for Delhi & NCR. Company wise data & target allocation to CLCM Agency and In-house CRE. Handling Outsourced Outbound Agency for Voluntary and involuntary Retention Process with 50 Agents and 3 Supervisors for end to end customer experience Handling customer queries, escalation and provide resolution on time for enhancement Collection and customer satisfaction. Implementation of different collection and Retention strategies for High revenue and Sensitive Customer base. Ensuring Service/Sales Camps in the Corporate Accounts for individual customers. Projects Management and Delivery (Customer Delight / Competitive calling)
AWARDS:
Won 2 times International Trip to Dubai and Macau. Awarded for the Sales Target Achievement Month on Month by AES COO, North & East. Awarded for the New Account Penetration by AES COO, North & East. Awarded for the, highest number of Service Camps for Customer Delight by CEO Delhi Circle. Gold Award for Improvement of VTM Score upto 95.6% by CEO Delhi Circle. Silver Award for Pop Enabling of 80K numbers helping Call Centre for understanding corporate customer.
Sr Marketing ExecutiveRohit Gujral Properties Collection Pvt ltd
May2005- November2006
Rohit Gujral Properties Collection Pvt. Ltd is a leading real estate company in Noida and Greater Noida which deals with all kind of real estate i.e residential commercial industrial and all are authorize agent of big brands like Unitech, Eldeco, Omaxe, SNG, and Globus Estate.
Joined as a Sr. Marketing executive in the sales team Responsible for direct selling real estate options. Major Projects looked into - Unitech and Eldeco all states.
Education Details
B com (pass) from CCS University, Meerut in year 2005. 10 + 2 Delhi Public School, Noida U.P.
Date of Birth: 27th January 1982; Languages known: English, Hindi, and PunjabiMarital Status : Married
