AQEEL AHMAD KHAN

H# 456, Street# 1, Mehria Colony Peshawar RoadRawalpindi, Pakistan.Cell: +92-3000884080 (Pakistan)Email: sardaraqeel@gmail.comsardar.aqeel.khan@ericsson.com

EDUCATION

B.E. Telecommunication Engineering (Gold Medallist) NATIONAL UNIVERSITY OF ENGINEERING SCIENCES & TECHNOLOGY (1993-1996)NUST, Pakistan.

M.B.A (In Progress)

CAREER OBJECTIVE

A challenging position in a dynamic organization, which provides me with an opportunity to prove the best of my Management and Technical abilities

PROFILE

Global Management personnel with multiple years of experience in Telecommunication sector including Management of Projects, High Level System Support, Operation and Maintenance, Software and development. I am having strong technical background in wireless/wire line systems and project services. Skills include customer satisfaction, leadership, contract negotiation, Project management, Operations Management, Software and Support Management, team development and ability to develop relationships internally and externally. I am fluent in English and Urdu.

MANAGEMENT SKILLS

My strengths are in handling customers, people management and tracking progress of processes, projects and trainings on regular basis.

To carry necessary actions for the competence development of the team e.g. training of the latest technology.

Project planning, execution, monitoring and ensure its successful closure as per the standards.

Good business and negotiation skills, team/customer meetings for project updates. As a recovery leader in emergency situations, I am very comfortable in using the Ericsson

process measurement tools. Highly skilled in using performance and quality management programs as a part of KPI

evaluation and balanced score card. I have a sound technical management base. I am able to handle situations when customer demands services outside scope of contract. I have good knowledge of products and systems in the customer’s network that I support. Excellent Customer Relationship Management skills. I am able to adequately handle Escalation Management towards the customer in

Emergencies and other urgent situations. Good knowledge and understanding of applicable services product portfolio and delivery

processes. Good leadership & communication capabilities. I am proactive in discussing and identifying new and future business prospects with the

customer.

I have always exceeded customer's expectations of service delivery. Focused on Quality Service Delivery approach.

TECHNICAL SKILLS

Experience in Network designing and network roll-out activities. Experience in Product integration. Technical specialist of APG and AXE products. Knowledge of IP and data backbone, SS7 signalling, AXE810 and AXD networks. Organized approach for network troubleshooting and fault rectification. I posses strong knowledge of GSM, TDMA and wire line networks. Worked on APZ 212 50, APZ 212 40, APZ 212 30/33/33C, APZ 212 20, APZ 212 25, APZ

212 11, APG40, IOG11, IOG20 and OSS platforms. Have working experience on all GSM Core Nodes i.e. MSCs, BSCs, HLRs, FNRs and STPs. Excellent experience of AS upgrades using Function Change and DT methods. Implementation of software correction packages i.e. ACAs, ACMs, ECs, MPCs and CNIs. Excellent knowledge and experience of C7/SS7, ISUP signalling protocols. Working knowledge of support tools SMS, SCS, MHWEB, SRH, DTSS and MSS. Good knowledge of TEST SYSTEM traces and reading of ASA/PLEX languages. Good knowledge of SMS & Primus, also created number of own Primus solutions. Able to work in stressful situation and possess a high level of customer focus.

PROFESSIONAL EXPERIENCE

Manager Implementation Core (Mobilink Modernization Project) Ericsson Pakistan September 2013 – Till Date

Worked on a 2G/3G Modernization Project for the biggest cellular operator in Pakistan i.e. Mobilink, responsible for overall Core Implementation activities throughout the country. In total 50 EVO BSCs and 5 EVO RNCs were successfully deployed in the network.Ericsson’s latest controller – EVO Controller 8200 – is the market’s only true multi controller. The EVO Controller 8200 is a vital component of the RAN evolution strategy. It combines the functions of the GSM base station controller (BSC) and the UMTS radio network controller (RNC) in one common network controller. With the EVO Controller, we are making it easier to leverage investments in GSM, while offering WCDMA customers even higher performance levels. The Ericsson GSM BSC and WCDMA RNC product family gives an operator a wide choice of configurations for different network topologies, from metropolitan optimized for high traffic to rural optimized for coverage. The EVO Controller 8200/RNC is built to handle the increased demand from smartphones, as well as laptops.

Managed Services Senior Consultant for BO (Mobliy Project) Ericsson Saudi Arabia May 2008 – August 2013

As a customer network back office support interface, my primary role is to handle all operational issues.

Emergency handling for different CORE entities. Conduct technical and Management escalations. My role requires me to improve Customer Satisfaction Index. Participate in development and deployment of global delivery strategies and guidelines. Responsible for service readiness and life cycle management for products. Establish creative solutions and finding new ways of working. Attend meetings with the customer to discuss all the ongoing trouble tickets. I deliver on job training workshops to internal and external audience. Perform Emergency (On-Call) duty. Handle core nodes related issues including APG40, HLR, MSC, STP, SCP and FNR issues.

Sr. Core Networks P&D Consultant for Mobilink Pakistan February – April 2008

LCC was awarded a contract for completing E2E GSM network planning audit of largest operator in Pakistan i.e. Mobilink. The audit team worked in sync together to ensure an E2E analysis of network performance. The audit process was similar to a total quality management process review and is generally staged on incremental steps. My key responsibilities include review of NSS network design, assessment of performance and optimization, review of procedures and recommendations based on key findings.

Sr. Core Networks Support Specialist in Ericsson Saudi Arabia Dec 2006 – Jan 2008Worked in the Local Support department of Ericsson Saudi Arabia as a Core Network specialist (consultant), providing system support and software upgrades for (STC and Mobily) GSM customers throughout the Kingdom.

Sr. Core Networks Support Specialist in Ericsson Nigeria Oct 2005 – Nov 2006Worked in the ELS department of Ericsson Nigeria as a Core Network Specialist (consultant), providing support to twenty three countries including MTN (Nigeria, Ghana, Cameroon, Benin, Ivory Coast & Uganda), CELTEL (Niger, Sierra Leone & Burkina Faso), ORANGE (Ivory Coast, Cameroon, Senegal, Mali, Equatorial Guinea), MOOV/ATLANTIQUE Telecom (Ivory Coast, Burkina Faso, Benin, Central African Republic, Togo, Niger & Gabon), CELLCOM (Guinea), falling under Region West Sub-Saharan Africa with a number of GSM/CDMA/Wire line operators.

Manager Network Support Group (NSG) in Ericsson Pakistan April 1996 - Sept 2005

August 2003 – September 2005 (2+ years) As a NSG Manager, my job was to ensure the support services to customer were in

accordance to the service contracts. As an Assistant manager local support, my job was to enable and manage a team of 18

engineers to achieve the technical support goals. Responsible for tracking Operating costs of the department. Competence development of ELS staff. Present the local support organization members with quarterly statistics of the department. Regular meetings with Ericsson customers and identifying their needs. Interact with other local support organizations in the market unit - SEA (South East Asia

comprising of 8 countries) for various issues. To be a part of the Services Management team and to achieve overall objectives in terms of

people, business and structure. To ensure the Service Contractual Agreements with the customers were fulfilled. To ensure that Customer Satisfaction for services provided was according to stipulated

standard. To ensure project schedules were met. To ensure that the (Market Unit South East Asia) MU SEA ELS KPI's were met and all

processes were followed. Conduct periodic customer service survey on Network Support services. To coordinate with Project management regarding usage of ELS resources for projects.

April 1996 – July 2003 (7+ years)NETWORK SUPPORT GROUP TEAM LEADER Handled AXE and APG product cases. Managed the technical support team and ensured the evenly distribution of cases. Technical presentations to NSG team and NSG management. Worked on many critical work orders for the Mobile and Wire line Operators in Pakistan. Provided online emergency support in case of critical situations. Implementation of projects which involved complete exchange replacements. Implementation of ACA's, CNI's and ECs packages in live switches. Provided on-site support for all hardware and software related problems in Switches. Improvement of ISP statistics.

PROJECT TEAM LEADER FOR LAUNCH OF WARID GSM OPERATOR

Worked as Team leader during launch of new GSM operator in Pakistan:

Best performance award during launch of GSM service in 28 cities across Pakistan. Led a team of 15 engineers during the life cycle of the project. Provided project feedback to PM and customer on regular basis. Technical presentation to customer on the working of AXE systems. Coordinating with customer for different testing phases. Testing and integration of GSM MSCs, HLRs, STPs, SCPs and BSCs. AXE switches using APZ 212 40 and 33 with APG40.

PROJECT TEAM LEADER FOR SPECIAL COMMUNICATION ORGANIZATION PROJECT

Worked as Team leader during launch of new operator SCO in Northern areas:

Led a team of 10 people during the life cycle of the project. Provided project feedback to PM and customer on regular basis. Technical presentation to customer on the working of AXE systems. Coordinating with customer for different testing phases. Testing and integration of AXE transit exchanges with DRX switches in Mirpur, Rawalakot

and Muzaffarabad regions. AXE switches using APZ 212 25 (Local6 software level) and IOG20.

PROJECT TEAM LEADER FOR LOCAL 12.3 TO LOCAL 6 WIRELINE PTCL UPGRADE PROJECT

Worked as a Team leader for upgrade project in 35 sites:

Led a team of 12 people during the life cycle of the project. Provided project feedback to PM and customer on regular basis. Overall responsible for the upgrade project. Testing and commissioning of BYB 501 based on APZ 212 20/25 and IOG20. APZ replacement from APZ 212 11 to APZ 212 20/25 and system upgrade using FCDAT

procedures. Technical coordination with Ericsson Ireland Support.

PROJECT TEAM ENGINEER FOR TDMA V5 UPGRADE PROJECT

Worked as a Team leader for Pakcom AS154 (V5) to AS161 (V6) TDMA upgrade project.

Led a team of 5 people during the life cycle of the project. Provided project feedback to PM and customer on regular basis. Overall responsible for the upgrade project. Testing and commissioning of BYB 501 based MSC 5000 with APZ 212 30 and APG30. Conversion of Version-5 APZ 212 20 IOG 11 dumps to Version-6 APZ 212 30 APG30

dump using FCDAT procedures. Technical coordination with Ericsson Ireland Support.

MILLENNIUM UPGRADE PROJECT

Project team member for the Millennium Upgrade project. Converted AS100 system dumps to AS148 using FCDAT. Installation testing of BYB501 based MSC-300 and MSC-150 with APG30. Testing of APZ 212 30 and APZ 212 25 at customer sites during upgrade. On-site replacements of 1GB Hard Disks with 2GB Hard Disks. Testing and commissioning of International Gateway Exchange based on BYB 501at TG3

level with AS24.

CUSTOMER SUPPORT INTERFACE (MOBILE & PSTN OPERATORS) Customer Support Interface for TDMA and PSTN Customers in Pakistan.

Exclusively responsible for providing AXE support to customers for all technical issues.

46K LINES EXTENSION FOR PSTNWorked as a team member on 8000 and 46,000 PSTN lines extension projects in Pakistan

PROJECT TEAM LEADER FOR GSM UPGRADE PROJECT, ERICSSON NANJING (CHINA)As a Team leader for Ericsson Nanjing responsible for:

Led a team of 5 engineers during the life cycle of the project. Provided project feedback to PM and customer on regular basis. Overall responsible for the upgrade project. Testing and commissioning of BYB 501 based MSC with APZ 212 20 and APG30. System upgrades using FCDAT procedures. Technical coordination with 2nd line of Support.

Job Rotation in Ericsson UAB, Sweden (March 1999 – May 1999)

ODEN (APZ 212 30) TESTER

Performed factory testing of APZ 212 30 (ODEN), which included power tests, initial tests, +5% and –5% voltage stress tests, dump tests, loading of data through different combination of RP and CP sides, serial and parallel RP bus tests and forced executive selection tests.

Fault finding and trouble shooting of all APZ 212 30 faults. Co-ordinating with Node testers in Node Production Centre for Error Interrupt faults during

loading of full data customer dumps.

APG30 TESTER

Installation of IPM50, HSYNC, IPM51 patches and ERICSSON APLICATION SOFTWARE during the process of Maiden Installation of APG30 for many TDMA markets in South America.

Creating disks, volumes and configuring TCP/IP and the Ethernet boards Fault finding of APG30 related problems.

AXE TESTER

I was involved in testing of customer nodes, based on the BYB501 configuration. This involved booting up of all hardware, functional testing of each part of the exchange and trouble shooting of all faults and problems.

During the node testing, I gained experience on the troubles in R7 dumps, used for (GSM markets).

Worked on many MSC5000 nodes, which included the standard and optional cabinets testing.

BYB 501 HARDWARE TESTER

Performed comprehensive factory testing of the new AXE switches based on BYB501 Hardware structure in the Node Production Centre of Ericsson UAB in Östersund, Sweden.

Proficiency on MSC-150, MSC-800 with APZ 212 20/25, IOG 20B&C and APG-30. Working on MSC-300 and MSC-2000 with Adjunct Processor APG-30.

Honors & Awards (Ericsson):

Best Performance Award, Mobilink Modernization 2G/3G Project EVO Nodes Implementation includes 50 EVO BSCs and 5 EVO RNCs (2014)

Best Performance Award for successful Hajj Coverage in the Kingdom of Saudi Arabia (2011)

Best Performance Award for successful Hajj Coverage in the Kingdom of Saudi Arabia (2010)

Best Performance Award for successful Hajj Coverage in the Kingdom of Saudi Arabia (2008)

Excellent Performance Award for successful Warid Project Pakistan (2005)

Best Performance Award for successful completion of BLT PTCL Project Ericsson Pakistan (1997)

TRAININGS

MANAGEMENT TRAININGS AT ERICSSON PAKISTAN:

Caring for Customers Communication, Presentation Negotiation Skills SMS Team Leader & Coach Certification

TECHNICAL TRAININGS:

MSC-S R13.2 Blade Cluster Overview Ericsson Training Centre, Saudi ArabiaTSP 6 Overview Ericsson, Saudi ArabiaTSP 6 O&M Ericsson, Saudi ArabiaHSS Overview Ericsson, Saudi ArabiaAXE 10 Testing 1 Ericsson Academy MalaysiaAXE 10 Testing 2 Ericsson System Expertises, Dublin IrelandAPG40 Operation and Maintenance Ericsson Academy MalaysiaAPG40 Trouble Shooting Ericsson Academy MalaysiaAXE10 Emergency Handling Special Ericsson System Expertise, Dublin IrelandOJT in factory testing of GSM AXE810 Ericsson UAB Ostersund, SwedenOJT in MAS Verification Local6 Ericsson ETX Stockholm, SwedenAXE Local6 O&M Ericsson System Expertise, Dublin IrelandOJT in GSM O&M Ericsson Nanjing, ChinaProject Management Portfolio APM Institute, Riyadh KSAPMP Workshop at PMI Code Institute Islamabad, PakistanEricsson PROPS R4 Interactive Course Ericsson UniversityIntroduction to PROPS-C Ericsson UniversityAXE Local 12.3 O&M Ericsson Pakistan LimitedCourse on OOP using C++ Ericsson Pakistan LimitedCMS 8800 Introduction Ericsson Pakistan LimitedCMS 8800 Digital Overview Ericsson Pakistan LimitedMTSO Procedures Ericsson Pakistan LimitedSCS Interactive Course Ericsson UniversitySMS Interactive Course Ericsson UniversitySecurity Sally Series Ericsson UniversityEricsson Windows Vista Ericsson University

References: Shall be provided on request.

Willing to travel and relocate