CV of Mohammed Ariful Islam

MOHAMMED ARIFUL ISLAM

Mailing Address : As-Salam Tower (13th Floor), 57, Agrabad C/A, Chittagong.Permanent Address : Vill + P.O. – Noakhala, P. S. – Chatkhil, Dist. – Noakhali.Personal Mobile : +8801616220240Service Mobile : +8801610002404E-mail : [email protected], [email protected]

Career Objective:

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and Take active part in organizing and participate in different events with the Corporate Customers self-development and help me achieve personal as well as organization goals.

Strengths:

Calm, friendly, flexible & hard working both individually & as a team, can handle stress and is conscientious in meeting deadlines. Strong interpersonal skills & have to ability to work with all types and class of personalities with patience.

Achievement:

Best Performer in Activation Coordination for the year 2015.Best Performer in Corporate Activation for the year 2014.Best performer in Collection for the year 2013.

Total Year of Experience: 11 Year(s) 09 Month(s) 16 Day (s)

1. Solution Sales Executive – Enterprise Business (November 16, 2016 – Continuing)

Robi Axiata Limited

Company Location: Chittagong

Department: Enterprise Business

Duties/Responsibilities:

Coordinate all Corporate, SME & Indirect Sales activation work. Generate Daily Activation Report and send them to concern departments. Activate Corporate & SME connections using TABS7. Maintain proper activation documents of Corporate Clients as per BTRC Guideline. Provide necessary supports to all concerns departments. Prepare weekly & monthly sales report, maintaining Master Database.

mailto:[email protected]


2. Officer - Activation & Provisioning (January 12, 2014 – November 15, 2016)

Airtel Bangladesh Limited


Department: Service Experience


Coordinate all corporate activation work.

Generate daily Activation Report and send them to concern agencies.

Activate corporate connections using TABS (Telecommunication Administration & Billing

Systems).

Maintain proper activation documents of Corporate Clients.

Provide necessary supports to all concerns departments.

Co-ordinate with CCS (Corporate Customer Service) Department.

Co-ordinate with Finance & C & C (Credit & Control) Department.

Prepare weekly & monthly sales report, maintaining Master Database.

3. Executive - R etention & Winback (February 07, 2013 – January 11, 2014)

Airtel Bangladesh Limited


Department: Service Experience


Communicate with customer over phone to collect due payment

Extensive customer visit to collect the dues & Bad Debt Amount

Monitor and maintain payment collection report through bank as per SLA

IR disconnection with the help of provisioning team and IR refund activities monitoring

Monitor between Collection cheques bank deposit and TABS (system) posting updates.

Reporting to manager regarding monthly collection status & prepare target for next month

Reporting the monthly corporate collection target in order to maximize the bad debt recovery

To give customer the Auto Debit Service for smooth operation and take action on the declined

auto debit/payment instruction

Maintain the door step service for smooth operation

4. Data Entry Officer (May 27, 2007 – February 06, 2013)

Airtel Bangladesh Limited/Warid Telecom International Limited


Department: Corporate Sales


SIM Activation using software TABS (Telecommunication Administration & Billing Systems). Provide overall support to Sales team. Compile Daily Sales Report. Ensure data entry and documentation corporate clients compliance for the selling process at

Corporate Sales point. Monthly Sales Analysis report. Full Database maintenance of Corporate Clients. Co-ordinate with Finance Operations and C&C (Credit and Collection) Department. To handle customer objections and queries, to communicate product/service information to

customers. To ensure compliance with day to day operational guidelines provided by line manager. To ensure product availability by timely lifting of products by rising of necessary requisitions and

following up on stock delivery through effective inventory management. Number allocate at pool for activation.

5. Data Entry Operator (April 30, 2005 - May 24, 2007)

PC Pole Mfg Plant, BPDB, Chittagong


Department: Executive Engineers Office


Data Analysis (preparing the legal documents of BPDB)

Data Entry Both English & Bengali

Maintenance of the Computer Accessories

Academic Qualification:

Exam Title Concentration/Major Board/University Institute Result Passing

Year

M.B.A. Marketing Premier University

Premier University Chittagong 3.12 out of 4 2012

M. Com Management National University

Govt. Commerce College, Chittagong

Second Division 2002

B. Com Commerce National University

Govt. Commerce College, Chittagong


H.S.C. Commerce Chittagong Board Govt. City College, Chittagong


S.S.C. Social Science Chittagong Board Chittagong Port Authority High School, Chittagong


Computer Literacy:Windows: Microsoft Windows XP, Windows Seven

Application: Microsoft Office XP, 2007 {MS Word, MS Excel (ANNOVA, Linear Programming, Integer Programming, Transportation Programming, Cash Memo, Matrix), MS Access, MS PowerPoint, MS Outlook}.

Training Summary:

Training Title Topic Institute Country Location Year Duration

TABS

Billing, Activation, Transfer of Ownership.

Warid Telecom

International Ltd.

Bangladesh Chittagong 2007 5 Days

STRAP Collection & Retention

Airtel BD Ltd. Bangladesh Dhaka 2013 1 Day

BIOMETRIC Biometric Procedure

Airtel BD Ltd. Bangladesh Dhaka 2016 1 Day

Personal Details :

Father's Name : Mohammed Mujahidul Islam KashemMother's Name : Amena BegumDate of Birth : January 01, 1980Gender : MaleMarital Status : MarriedNationality : Bangladeshi by birthReligion : Islam (Sunni)Current Location : Chittagong

Language Proficiency:

Language Reading Writing SpeakingBengali High High HighEnglish High High Average

References:

Reference: 01 Reference: 02Name : Md. Mamunur Rashid Md. Delwar HossainOrganization : Banglalink Digital Communications Ltd Eastern Bank LimitedDesignation : Head of Regional Sales Assistant Vice President

Address : Tigers' Den, House#SW(H)04, Bir Uttam Mir Shawkat Sharak, Gulshan-1, Dhaka-1212

Plot 15, Block – A, Bashundhara R/A, Dhaka-1219

Mobile : 01962424310 01817583210E-Mail : [email protected] [email protected]

...…………………………Mohammed Ariful Islam


CV of Mohammed Ariful Islam

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