SCOTT NORRIS

EMPLOYMENT HISTORY

February 2011- Marks & Spencer PlcPeople Policy ServicePeople Policy Specialist

In February 2011 I joined the People Policy Service where I have worked to date. The People Policy Specialist role provides accurate, high quality support and consistent specialist advice to line and senior management (Retail and Head Office locations), Recruitment and the Company’s employee representative group. The role is key in delivering guidance on all aspects of people policy and employee relations issues, including Disciplinary Misconduct, Attendance, Performance, Grievance, Appeal, Probation, Underlying Ill Health, Sickness Absence cases, Redundancies, Collective Grievances, Annual Leave, Flexible Working , Non-discretionary leaves e.g. Maternity, Paternity, Adoption, etc.

The responsibilities and accountabilities of my role include

Being responsible for the delivery of consistent and accurate specialist advice and supporting all line management on people policies as driven by HR management

Communicating to other business areas where the case requires it (e.g. to the Ill Health Retirement Panel , Occupational Health, Employee Relations, Legal, Data protection, Press Office etc.)

Identifying trends and patterns in cases using available Management Information

Ensuring all advice is in line with Company policy and employment legislation

Supporting capability development with the Line on employee relations activity through coaching and advice

Working with Legal Teams to support employment tribunal cases providing input materials for employment tribunals, and attend when required

Providing expertise in consultation and support for more complex disciplinary meetings

Completing risk assessment of cases and escalating to senior management when necessary

Liaising with Head of Region Business Partners to discuss trends and issues that are relevant to the business operation in their area

Undertaking field activities i.e. store visits in support of management where necessary, including training and up-skilling

Supporting complex cases(Complex Case Handling) when required Responding to grievances received by the Company’s Directors (Director’s

Grievances)

Capability requirements in my role

Strong customer relation management skills Ability to advise and constructively challenge managers of all levels Ability to make and deliver difficult or complex decisions in a positive

manner

Planning and organisational skills to meet day-to-day and future business needs

Equipped to judge the severity of employment relation issues and determine where more experienced or specialist input may be required

Ability to identify and monitor trends (e.g. in my own work, policy areas) Strong written communication skills (e.g. letters & reports)

Personal Development

June-August 2015 CIPD (Associate)June 2015 Mental Health First Aid TrainingMarch 2015 Leading your team to deliver (Head Office)2013 Word, Powerpoint, Excel Courses2013-14 Attachments with Jacquie McIlroy (Outlets), Simon Marshall

(Outlets), Sarah Manlow HOR HRBP (South East) Mandy Hartley HOR HRBP (South East)

June 08-February 2011 Marks & Spencer PlcMarble Arch

HR Admin Section Manager

Team Management – Manage performance, good communication to team, stores’ employees and management. Follow weekly working framework to ensure all tasks completed accurately and on time. Use HR policies to conduct attendance reviews, disciplinaries and grievances.

Service Management – Role model service style, ensure a consistent level of service from team, recognise and reward good service, adapt service to individual’s needs.

Systems & Processes – Administer all Payroll processes, manage debt in line with policy, agree Service level agreements between administrator and customer provide accurate Management Information.

Operational Management – Adhere to Payroll Minimum Standards, HR Compliance Assessments and create achievable action plans, assist store in achieving Health & Safety standards, ensure employees do not breach Working Time Directive, process data and MI.

Rewards & Benefits – Understand pay framework and ensure accurate administration. Understands Pay Policy and administration of Bonus, Statutory holiday, Maternity, pay reviews etc.

People and Resource Management – Communicate plans to achieve end goal on time, fit tasks to individuals, give effective feedback, time management.

Communicating & Influencing – Honest, fair and sensitive communication, good listening skills, share own thoughts to influence outcome

Setting Direction – Ensure team keeps to schedules and delivers tasks on time Decision Making – Recognise problems, make timely decisions in accordance to

magnitude of problem, consider alternative solutions and their possible impact. Innovation & Change – Understand the need for change, adaptable and

encourage involvement and commitment. Leadership – Set goals and clear on what needs to be achieved, give constructive

feedback, good listener, promote positive environment, supportive.

Personal Development April 2010 Attachment to People Policy Service May 2010 Transformation Workshops Phase 2 - HR Shared Service, Manchester;

Employee Admin & Benefits Personal Data & Contractual Changes, Payments & Deductions Leave of Absence Processes (Maternity, Special Leave, Jury Service)

March 2008-June 2008 Marks & Spencer Plc

Colliers Wood, London HR Admin Section Manager

Managed Recruitment - for the opening of Colliers Wood. Managed team of six who interviewed for approximately 300 vacancies. Co-ordinated high volume recruitment days to achieve recruitment targets in time for store opening

Liaised with PIMS site – ensured new recruits on system, set up Service Level Agreements between Parent and Child store

2002-2008 Marks and Spencer PlcMarble Arch

Section Manager (Ladieswear, Kidswear, Menswear)

Suits Dept, Menswear - £200,000 (peak week)Line management - 25 sales advisors

Service Management - Role model 'Our Service Style', respond to feedback and customer complaints (verbally/written), service audits, recognise great service.

Operational Management- Maintain store standards, due diligence, compliance. Team Management - Review and manage performance, maximise individual

potential, conduct investigations, disciplinaries, manage short and long term absence (underlying ill health meeting resulting in dismissal on grounds of capability), staffing administration, team briefs and updates.

People and Resource Management - Plan and achieve goals, identify and agree expectations of tasks set with individuals and give constructive, accurate and factual feedback

Communicating & Influencing - Honest and fair communication and listen to views of others, listen and respond to verbal and non-verbal messages, establish understanding and do not immediately evaluate or judge.

Setting Direction - ensure tasks and schedules delivered on time, check understanding of any discussions or expectations of others, accountable for delivery of results, prioritise.

Innovation & Change - View change objectively and show support, understand impact of change and identify and resolve any problems (RCP conversations)

Leadership - Am respectful, understanding, positive and confront negativity, give praise where praise is due, deal with issues, react positively to feedback, keep calm and am sensitive to others.

TRAINING/WORKSHOPS

Mary Gober Service TrainingManaging People/Stock/SalesCoach TrainingSection Co-ordinator Recruitment and DevelopmentPerformance ManagementSuits Product Knowledge and Active Selling Skills Training

Leading the Arch (Bridge) - Leadership and Communication WorkshopAttachment with Jacqui Bischoff (HR Manager) at Marks and Spencer, Pantheon Store- appeal against grievance decision, CPR audit. PIMS and PeopleSoft, Absence analysis.

1998-2002 Di Nuovo, Sydney, Australia Retail Manager

Recycled Designer Clothing

Accountabilities Customer relations and serviceStaff supervision and trainingTill reconciliationComputer skillsMerchandising, Stock control

1996-1998 Pepa Mejia, Sydney, Australia Retail Manager

1995-1996 Arrived in Australia - working holiday visaTravel, casual work

1993-1995 Manchester Metropolitan University,Bar ManagerStudents Union, Manchester

Accountabilities Customer Relations and ServiceStaff Supervision/trainingTill reconciliationStock Control

1991-1993 Cornerhouse Cinema Arts Complex, Assistant Bar ManagerManchester

1990-1991 Henkel Limited,Sales Merchandiser

Accountabilities Project work with brands - Nitromors, Solvite, Unibond, Pritt

EDUCATION

1980-1985 University of Manchester Psychology BA(Hons)

Activities Nightline Advice CourseStudents Union Entertainment CommitteeHacienda Night club - Part-time work

1985-1987 Yeovil Tertiary College, Somerset 'A' levels - English, French, Art

'A/O' level - EnglishAdvanced Physical Education

Activities Yeovil Hospital Radio - Part-timeMarks & Spencer advisor (early morning fill)

1980-1985 Stanchester Comprehensive, Somerset 9 'O' levels

Duke of Edinburgh Award

INTERESTS

Antique collecting/Antique DealingPhotography Knitwear designReading, Cinema, Live MusicGalleries/Historic housesTravellingBicyclingSwimming