CURRICULUM VITAE

DENISE HOWELL CMgr; MCMI; AIfL; B.A. (Hons)

4 Mingary Close, Elemore View, East Rainton, Houghton-Le-Spring, Tyne & Wear, DH5 9SG

Tel: 0191 5120759 Mob: 07921563631 howelldenise@rocketmail.com

Profile

A very successful and versatile Self-Employed Trainer that can adapt to any job role quickly and efficiently; currently delivering the ‘Preparing to Work in Adult Social Care Level II’ as an Associate Trainer. Delivering via a range of training methods including discussion groups; use of flipcharts; powerpoint presentation; task and homework assignments; one-to-one support and question and answer sessions throughout the training and assessments. I am constantly striving to improve the knowledge of my learners and to increase their understanding of the requirements of working in Adult Health and Social Care, in order to increase their likelihood of successfully achieving the Highfield qualification and securing employment. This is a role that I thoroughly enjoy and would very much welcome the opportunity to increase delivery of this course and assessments.

I possess excellent training management and customer service skills acquired through 16 years employment in a role involving identifying customer needs and recommending solutions to meet those customer needs. Experienced at negotiating; course design and development; training and assessment delivery; leading teams to achieve the highest standards in quality training services and educational resource sales provision. An achiever who ensures projects are delivered both timely and confidently, who leads by example and takes great pride in the success of my learners.

Current offerings:

Preparing to Work in Adult Social Care Level II

Reflective Practice

Basic Health & Safety CV writing & Interview Techniques Manual Handling & Lifting Presentation Skills – right for you Bullying & Harassment Awareness

Stress Management

Knowing Energy, making savings Public Speaking Team Building

Customer Service Workplace Induction

Expertise

Successful in training delivery and assessments Skilled in supporting learners to achieve and stay focussed Experienced in working to regulatory/compliance protocol Excellent one-to-one support and clear understanding of requirements of HSC

employment Talented course designer experienced in writing course materials and

building and growing a portfolio of tailored, bespoke and assessed courses Quick to adapt courses to suit the learners and flexible to accommodate learner needs Reliably meets demanding deadlines, working to targets and under pressure Effective communicator managing student expectations and assessing portfolios Excellent track record of academic achievement and career development Experienced Assessor of Management Levels IV & V; Business Admin; HSC

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Confident and fair exam invigilator and assessor, demonstrating both experience and qualifications

Qualifications

2015 Certificate in Preparing to Work in Adult Health & Social Care Level II

2009 Certificate for Internal Auditor and Implementation :ISO9001

2008 Chartered Manager (CMgr) – renewed 2011

2006 D32, D33 upgraded to A1 & A2 Assessor Awards

2000 Diploma in Performance Coaching

1999 NEBOSH (Health & Safety)

1997 City & Guilds 7306 Teaching Certificate in Higher/Adult Education

1996 BA (Hons) 2.1. Business Studies (specialising in HRM)

Employment History

30 March 2015 – Self-employed Freelance TrainerCurrently delivering the ‘Preparing to Work in Adult Social Care Level II’ as an Associate Trainer to FirstPoint Training, Durham; delivering courses from Newcastle and assessments as required by Highfield Awarding body for Compliance. I previously, delivered the above course and assessments in association with e-Response, delivering from Newcastle and Durham.

Using a variety of learning methods, tailored to meet individual and group needs, I take great pride in providing learning, guidance, support and assessment to adults who have been unemployed for some time in order to assist them to secure employment in the Health and Social Care sector. I am currently in the process of registering with HSBC (Highfield awarding body for compliance)

Evaluation feedback has been excellent and it is a pleasure to assist people to achieve, what is often, a life-long ambition. This ambition comes to fruition through a partnership arrangement that is a three-way-process: a) an employment agency recruits the learners b) they work in partnership with a training company who in turn, employs the Associate Trainer to deliver the training and assessments c) on successfully completing the course and achieving the qualification, the learners are referred back to the employment agency who will then secure interviews and/or work placements and will also provide ongoing support and additional training as required by each individual.

Delivery is on an ‘as and when required’ basis and at the end of each course, I am proud of my contribution and proud of my learners achievements.

I am also skilled and experienced in delivering and assessing a variety of additional courses (as detailed above). Agencies I have worked with are identified by logo at the end of this CV.

November 2013 - current: Board Member - ART Studio, Sunderland. The Art Studio is a charitable organisation based in Sunderland which has provided an inspiring model of engagement between Art and Mental Health for over twenty five years and exists to provide opportunities for people affected by significant mental health problems to work alongside professional artists, exploring their creative potential and developing confidence and self-esteem in a non-stigmatising environment.

The Art Studio has made a significant contribution to the lives of numerous people threatened by social exclusion and I am proud to be a Voluntary Board Director.

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12 January 2015 – 24 March 2015. Telephony Premier Banker, Barclays BankProvide customer services to Barclays Premier Customers (those maintaining high annual savings or earn high incomes into their current account)Perform regular bank transactions and more complicated international transactions. Keep track of and understand banking legislation and regulatory requirements. Deliver excellence in customer services and know the products available and promote them in accordance with the banks requisites

12 to 16 November 2014 – Temporary Christmas In-store Demonstrator, PowerForce (M&S, Arniston Centre, Durham)For one week only, carrying out In-store Demonstrations and Face-to-face customer sales promotion, promoting Christmas food and drinks and encouraging sales of promoted items through bringing to the attention of customers any in-store special offers. Other duties included preparing food and drinks, meeting and greeting customers and encouraging them to buy selected products

April 2013 – January 2015 SabbaticalA time to re-assess where I wanted to be in life during which time I travelled, engaged in swimming and walking, participated in voluntary and temporary posts and generally enjoyed some time-out. I requested VR and Early Retirement from NEA (detailed below) in order to finance my ventures and maintain my lifestyle. After 16 years with the charity, I felt it was my time to move on and to leave a management opening for someone with greater financial burdens than myself. I still provide guidance and support to ex-colleagues as and when required.

July 1997 – April 2013 Training and Development Manager, NEA (National Energy Action)NEA is a national charity campaigning to alleviate fuel poverty and whose work is closely linked to environmental issues. Originally employed as Training Co-ordinator, then as Senior Training Officer/Acting Head of Training (during a time of organisational restructuring 2001), as Senior Training & Partnership Officer (2003-2005) and as Training Development Manager (2005 to 2013).

Successfully won a prestigious national (Ashden) Award to recognise the excellence of NEA’s Training and educational Services

Developed a quality kite mark and created the check-list and assessment procedures for external training providers to work towards

Key player in the introduction of BMI ISO9001 QUALITY procedures to the training department

Used extensive skills and experience to prepare and deliver reports to sponsors, funders, Board of Trustees, and Senior Management on time and in the manner acceptable to each particular audience (some of whom were reporting to OFGEM requirements).

Executed internal audits and introduced evaluation and customer service recording systems to satisfy quality standards

Applied expert knowledge of project management to deliver programmes ahead of schedule and under budget thereby securing future funding.

Trained, led and motivated personnel with diverse skills to cover all training functions. Effectively managed the team by setting aims and objectives; with target setting and regular meetings and appraisals, training and skills up-dating - in the interest of safeguarding jobs and creating promotional opportunities.

Set the standards for recruitment of new training/assessment centres and Consultant Tutors and visited national centres for assessment/appointment purposes.

Introduced bi-annual Tutor and Assessor meetings to agree and improve both the quality of existing courses and development of new training packages.

Undertook liaison roles with all stakeholders (including the big six energy companies), local authorities and joint venture partners. Negotiated successfully and implemented contracts of work and service level agreements.

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Mentored non-training staff in developing presentation skills. Taught assertiveness and confidence in engaging with potential clients, thereby opening up more opportunity for growth of the organisation.

Became one of a very limited number of people trained to assess Senior Management personnel to Level IV and Level V in Management (NVQ’s)

July ’95 to July ‘97 Directorate Manager, Public Health, NHS Gateshead & South Tyneside Health AuthorityMain responsibility was to set up the Public Health Department: buying office furniture and supplies and managing the admin and secretarial team whilst also providing comprehensive PA Support to the Director of Public Health; introducing systems and procedures to ensure the smooth running of the department. I regularly liaised directly with, and provided advice and support to GP’s in the Gateshead and South Tyneside region;assisted with the preparation of medical reports; handled sensitive and complicated patient

communications, acting as a ‘bridge’ to close the gapbetween Senior Health Professionals and their support staff.

Designed soft-skills training to deliver to 2nd year Medical students (team building – using Belbin Analysis; communication skills; induction programmes) and also introduced healthy workplace initiative and became the Healthy Work Place Advisor. Delivered modules in Contracting and Commissioning within the NHS to GNVQ Health and Social Care students at Gateshead College (on behalf of Public Health) and also designed and delivered Bullying and Harassment Awareness training alongside of developing the Health Care trusts Bullying and Harassment Policy.

July ’93 to July ’95 Business Manager’s Support, NHS Sunderland City HospitalMain responsibility was to set up new office practices to accommodate the new role of the Business Manager and the Business Manager Support. Working over 3 hospital sites within Sunderland, together we introduced systems to record and manage ‘supply nurse’ services more efficiently, effectively saving the NHS £2 million in the first year. I had responsibility for the management of the secretarial and admin staff across all sites and the role of initiating investigations of complaints against medical professionals and preparing/drafting the appropriate responses. I also worked closely with an IT Specialist to configure and introduce a new data base system to record nurse registrations and issue of reminders for renewals.

Designed and delivered presentational skills training, induction programmes for new staff, co-delivered Reflective practice learning for medical staff and worked across multi-disciplinary sites.

Aug ’73 – July ‘93 Brian Mills & Janet Fraser Catalogues (Littlewoods Home Shopping Division) Computer Operator & COBOL Programmer (15 yrs) PA to Director (1 yr)PA to Operations Manager (2yrs)Clerk/Typist (2yrs)

June 1972 – Aug ’73 T. E. Leckonby Chartered Accountants Book-keeper & Ledger Clerk

Professional Appointments

2011 Expert Advisor – national board meetings to assist (Asset) Skills Sector in developing and approving standards for Green Deal Advisors

2010 Advisor for the development of the QCF (Qualifications Credit framework)

2009 Affiliated Member of Women in Management (WiM)

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2008 Associate Member of the Institute for Learning

2008 Full Member of Chartered Institute of Management

2006 NVQ assessor for management levels III & IV for Project North East (5 years)

2005 Approved H&S trainer with LSC (8 years)

2004 Approved trainer and examiner with CIEH (16 years)

2000 Senior Advisor working with C&G’s to ensure national centres conformed to quality procedures. Lead negotiator in partner relationships.

1999 Approved City & Guilds Examiner (C&G6176 Energy Awareness)

1999 NEA’s H&S Advisor for 12 years

Articles and publications

REI (Renewable Energy Installers) Magazine – 2010

Nursery World Magazine - 2009

NEA Members Newsletter – quarterly NEA Today - quarterlyNEA’s Annual Impact report – yearly Press Releases about specific projects -as required

D. Howell – updated 29th July 2015

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