i n s p i r e d c r e d i t u n i o n s o l u t i o n :

C U t op i aaudio response

While many of your members prefer getting their account information via the Internet or their mobile devices, some undoubtedly are more comfortable with the familiarity of their touch-tone telephones, or just enjoy having the availability of all the various channels and options through which they can access their financial data and perform transactions.

That’s why CUtopia offers an Audio Response solution that provides user- friendly, around-the clock access to account information from any touch-tone telephone. CUtopia’s Audio Response system can significantly free up your staff resources by assisting members with basic requests such as balance inquiries and funds trans-fers. Instead, they can focus on member-specific services and on identifying po-tential new opportunities.

Since CUtopia’s Audio Response system is an easy to administer, fully-hosted so-lution, it eliminates costly, on-premise equipment, annual maintenance fees and local/toll free phone charges. We provide your credit union with a nation-wide toll-free number and a virtually un-limited number of lines to handle even the busiest payroll days.

CUtopia’s Audio Response offers your credit union another way to empower members to bank on their terms—how they want, when they want it—while providing a cost-effective tool to effi-ciently manage your credit union.

POWERFUL FEATURES, EASYTOUCH-TONE NAVIGATION

Beyond just a vanilla audio response system, our easy-to-use, easy-to-navigate solution provides your members with a wide range of capabilities that take a traditional technology and incorporate advanced features and capabilities to make it even more efficient and functional. Additionally, it is fully integrated with CUtopia’s Online Banking and Bill Pay applications, further enhancing the value of the entire CUtopia eSuite series. Key highlights of CUtopia’s Audio Response system include:

SmartMenus—Our SmartMenus feature enables your members to hear the menu options they select most frequently. This saves a great deal of time and frustration for the member, while positioning your organization as a leading-edge provider of banking technology.

REVITALIZING AN IMPORTANTSELF-SERVICE CHANNEL

odge Central Credit Union has been using Audio Response for

over 10 years. It is easy to use, cost effective and

the members love it.”◆

BARB CAMPBELLChief Executive Officer

Dodge Central Credit UnionBeaver Dam, Wisconsin

cui n s p i r e d c r e d i t u n i o n s o l u t i o n sN

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CU topia AUDIO RESPONSE BENEFITS:

◆ Improve customer service◆ Shorten call times◆ Reduce call center volumes◆ Control operational costs◆ Increase staff productivity◆ Deliver powerful marketing messages◆ Eliminate costly on-premise equipment◆ Overall low cost of ownership

Marketing Messages—CUtopia’s Audio Response enables your marketing team to easily develop and deliver customized marketing messages to promote products and services or communicate other key information while your members are using the system, helping you leverage every member interaction.

Alerts—Audio Response offers both account alerts and event alerts. Our account alert feature puts members fully in control of their finances from any touch-tone phone. Members can select the types of alerts they’d like to receive, even setting specific criteria such as the dollar amount below which they don’t want their account to fall below. Members can also make an immediate, on-the-spot transfer to add money to a particular account or modify their bill payment schedule over the phone. Our event alert capabilities will help remind your members of important dates of their choosing, such as birthdays, anniversaries and other events in a quick, efficient manner.

Two-Factor Authentication—At CUtopia, security is always a priority. That’s why our Audio Response system has an add-on module for two-factor authentication should you want that level of security. We protect your members’ privacy by requiring an additional layer of authentication, linking their telephone number with member- defined challenge questions before performing a transaction such as a funds transfer or loan payment.

SmartMessages—A powerful and effective add-on feature, SmartMessages enable your credit union to del iver customized marketing message’s to a member profile grouping you designate. You simply craft the message and identify the specific account profile that should receive that particular message. Once the member enters CUtopia’s Audio Response system, they will hear the SmartMessage intended for them.

Online Service Center and Reports (OSCAR)—This powerful tool is our service portal where our clients can log and manage their overall relationship with CUtopia. Specifically, it allows your credit union to perform many high lev-el management functions, such as managing member access, generating key performance and management dashboard reports, serving members and much more, all from one central location.

STANDARD FEATURES

◆ Account balances◆ Account history◆ Check number search◆ Account and event alerts◆ Transfer funds, loan payments◆ SmartMenus◆ Birthday greeting◆ Time and temperature◆ Marketing messages

OPTIONAL FEATURES

◆ Auto file transfer◆ Two-factor authentication◆ Speech recognition◆ Multi-lingual messaging◆ Merchant check verification◆ Call transfers direct to your credit union◆ Interface to 35+ data processing vendors via batch or online/ real time◆ SmartMessages

CUtopia is a division of Worldwide Interactive Services, LLC, a leading provider of technology solutions for more than 300 financial institutions nationwide. Since 1995, Worldwide Interactive has been delivering secure, robust and cost-effective automated solutions to banks and credit unions including Audio Response, Online Banking, Mobile Banking, Bill Pay and most recently, its premier credit union core system, CUtopia. Our combination of advanced technology, low cost of ownership and passionate customer service creates an environment that helps clients remain competitive, improve service to their customers and members, maximize the automation of tasks and decrease operating expenses.

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