CUSTOMS MODERNIZATION STRATEGIC ACTION PLANnbr.gov.bd/uploads/publications/78.pdf · 1 Annex 1...
Transcript of CUSTOMS MODERNIZATION STRATEGIC ACTION PLANnbr.gov.bd/uploads/publications/78.pdf · 1 Annex 1...
1
Annex 1
NATIONAL BOARD OF REVENUE BANGLADESH
CUSTOMS MODERNIZATION
STRATEGIC ACTION PLAN
2014 - 2017
*(As revised after the Customs Modernization Workshop held on November1-2, 2014jointly organized by the NBR and USAID BTFA)
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INTRODUCTION
[Foreword statement from the Chairman]
[Global context, Background, Columbus Phase 1 and phase 2, WCO SAFE, RKC, WTOTFA and the role of Customs in the context of the Government and NBR priorities]
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VISION, MISSION, VALUES AND STRATEGIES
VISION
An innovative and professional leading border agency that contributes to the security andeconomic prosperity of Bangladesh
MISSION
We manage the border in order to protect the community and theenvironment,ensureefficient and effective revenue collection, while facilitating legitimatetrade and travel in compliance with Customs and allied legislation,and internationalstandards.
We will do this by- providingfair, equitable and quality service to clients- encouraging and rewarding voluntary compliance- serving as the central repository for the collection and management of trade statistics- maintaining professional and transparent administration and management environment- using a risk based, intelligence-led approach to everything we do
VALUES
TransparencyAccountabilityClient focusIntegrityProfessionalismWorking in partnership with stakeholdersInnovation, creativity and continuous processimprovementMaintaining safe, equitable and rewarding working conditions (needs a narrative)Consistency and predictability
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KEY PROGRAM AREAS
1. Strategic Planning &Management,2. Modernization and Reform3. Human Resource Management& Training,4. Infrastructure Development5. Legislation, Policy, and Procedures6. Information and Communication Technology7. External Communication and Partnerships8. Good Governance and Integrity
9. Trade and Travel Facilitation
10.Revenue Collection
OUTCOMES:
1. Economic competitiveness and prosperity
2. High revenue yieldto the treasury
3. Enhanced enforcement and compliance levels
4. Organisational development and capacity building
5. Safety, health and wellbeing of the community and Customs staff
1. Strong collaboration with business
DRAFT
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NATIONAL BOARD OF REVENUE BANGLADESH
CUSTOMS MODERNIZATION
STRATEGIC ACTION PLAN
2014 - 2017
KEY PROGRAM AREA 1: Strategic Planning and Management
Objective Action/Activities Responsibilities Priority Time frameMilestones
PerformanceMeasure Resources
1.1. To have a transparent,effective, robust andaccountable organisationalstructure & system thatdelivers business outcomesin line with international bestpractices and national socio-economic & culturalenvironment
1.1.1 Establish a dedicated CustomsReform and Modernisation (CRM)Unit as recommended at appendix 1with a clear TORs to undertake areview of current structure
Member (CustomsPolicy)Mr. Md. FaridUddin
High Establishment ofCRM UnitbyJanuary 2015
On-going
CRM Unitestablished
ToR provided
GoB
1.1.2 Conduct a review of current structure& recommend a revisedstructure(supported by TechnicalAssistance)
CRM Unit High Report onOrganizationalreviewdueApril 2015
Reportsubmitted
GoB
DevelopmentPartner
1.1.3 Implement the revised structurewithclearly definedroles, responsibilitiesand reporting lines, and publish thison the web site and make it availableto industry and other relevantagencies
Member (CustomsPolicy)Mr. Md. FaridUddin
CRM Unit
High Allocation ofresources by June2015
Implementation ofnew structureby December2015
Resourceallocated
Strategic ActionPlan endorsed&communicatedto stakeholders& staff
Staffengagement
GoB
DevelopmentPartner
DRAFT
6
KEY PROGRAM AREA 1: Strategic Planning and Management
Objective Action/Activities Responsibilities Priority Time frameMilestones
PerformanceMeasure Resources
Neworganizationstructure withdefined roleapproved
1.2 Achieve financialautonomy for NBR
Note: Inclusion of this KPArequires furtherdiscussion/examination. Does itmean budgetary autonomy or aseparate pay structure?
1.2.1 Implement a periodic review andreporting system
Member (CustomsPolicy)Mr. Md. FaridUddin
CRM Unit
High Financialautonomyproposal forCabinet Approvalby February 2015
Cabinetapproval
ReviewCompleted
Improvedcompliance &enforcementoutcomes
GoB
1.3 Implement a robuststrategic planning processsupported by annual workplans for each businessarea
1.3.1 Establish a planning working groupthat drives the planning process inaccordance with government andNBR priorities and timeframes
Member (CustomsPolicy)Mr. Md. FaridUddin
Planning WorkingGroup
High Planning workinggroup formed by
June 2015
Strategicplanningprocess in place
GoB
KEY PROGRAM AREA 2:Modernization and ReformObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformanceMeasure Resources
2.1 Develop and implement awhole-of-organization RiskManagement (RM)Framework that drives a
2.1.1 Coordinate activities & report onprogress in relation to the modernization& reform action plan.
Member (CustomsPolicy)Mr. FaridUddin
CRM Unit
High Ongoing Reform progressreported
GoB
DRAFT
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philosophy of a risk-based,intelligence-led approach toeverything we do
2.1.2 Appoint a Change Manager who isresponsible for all aspects of themodernization and reform program
Member (CustomsPolicy)Mr. FaridUddin
CRM Unit
High Due March 2015 ChangeManagerappointed
GoB
DevelopmentPartner
2.1.3 Establish a Risk Management Unit
RM Unit
Member (CustomsPolicy)Mr. FaridUddin - Advisor
DG Intelligence-Team Leader
1 Addl DG
Asst./DeputyDirectors,Intelligence
Team of Analysts
HighRM Teamformation: byMarch 2015
RM Teamformed
GoB
DevelopmentPartner
2.1.4 Develop a framework forIntegrated Risk Management(IRM)including use of customs intelligenceholdings and the establishment ofdomestic and international networks fortactical intelligence liaison
Same as 2.1.3 HighIRM Framework inplace by June2015
IRM Frameworkin place
GoB
DevelopmentPartner
2.1.5 Develop a Joint Risk ManagementCommittee to incorporate RM needs ofOGAs into the Integrated RiskManagement Framework
Same as 2.1.3 High
Incorporation ofRM from OGAsinto the IRMFramework byJune 2015
RM from OGAsincorporated
GoB
DevelopmentPartner
2.1.6 Ensure legal instruments supportthe RM framework Same as 2.1.3
Legal instrumentsby June 2015
Legalinstruments inplace
GoB
DevelopmentPartner
DRAFT
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2.1.7 Map existing risk managementprocedures Same as 2.1.3 High
Completion ofmapping byAugust2015
Mapping ofproceduresconducted
GoB
DevelopmentPartner
2.1.8 Identify vulnerabilities and assessthe risks Same as 2.1.3 High
Agreement on riskcriteria by August2015
Risk criteriaagreed
GoB
DevelopmentPartner
2.1.9 Establish a risk management planto manage the risks Same as 2.1.3 High
Finalization of RMstandardoperatingprocedures(SOPs) byDecember 2015
RM SOPsfinalized
GoB
DevelopmentPartner
2.1.10 Create a Strategic risk register Same as 2.1.3 High Risk registercreated byDecember 2015
Selectivityprofiles in place
GoB
DevelopmentPartner
2.1.11 Establish a Risk Profile creationand management system that meets therequirements of the automated Customssystem
Same as 2.1.3 HighConnectivityestablished byDecember 2015
Connectivityestablished
GoB
DevelopmentPartner
2.1.12 Map existing intelligence gatheringsystems, holdings, and information flowprocesses as part of a gap analysis
Member (CustomsEnforcement)Mr.Sultan Md Iqbal
DG (CustomsIntelligence)
Medium Completion ofmapping by March2016
Mappingconducted
GoB
DevelopmentPartner
DRAFT
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2.1.13 Review current intelligencestructure and capability to ensureeffective collection, assessment andanalysis of information from all sources
Member (CustomsEnforcement)Mr.Sultan Md Iqbal
DG (CustomsIntelligence)
MediumIntel. structurereview by March2016
Reviewconducted
GoB
DevelopmentPartner
2.1.14 Review current investigationarrangements to respond to andappropriately deal with offences
Member (CustomsEnforcement)Mr.Sultan Md Iqbal
DG (CustomsIntelligence)
Medium
Investigationarrangementsreview by March2016
Reviewconducted
GoB
DevelopmentPartner
2.1.15 Take actions on the basis ofreviews on intelligence structure &investigation arrangements
Member (CustomsEnforcement)Mr.Sultan Md Iqbal
DG (CustomsIntelligence)
Medium
Reforms onintelligence &investigation byJune 2016
New intelligence& investigationsystem in place
GoB
DevelopmentPartner
KEY PROGRAM AREA 3:Human Resource Management & TrainingObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
3.1 Develop and implement acomprehensive humanresource managementplan that delivers anappropriately trained,motivated and flexibleworkforce whererecruitment, retention andpromotion processes aretransparent, equitable and
3.1.1. Conduct skills and training needsanalyses, including training needsanalysis for all enforcement activities
Member (CustomsAdmin)Mr. HusseinAhmed
DG Academy
High Skills & trainingneedsassessment dueby June2015
Report onskills&trainingassessmentsubmitted
DevelopmentPartner
GoB
3.1.2 Review existing national trainingcurriculum
Same as 3.1.1 High Completion ofreview by June2015
Reviewconducted
DevelopmentPartner
GoB
DRAFT
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merit based and ensuresthe right people are in theright place at the righttime
3.1.3 Develop and deliver acompetencybased training program incustoms core areas
Member (CustomsAdmin)Mr. HusseinAhmed
DG Academy
Addl/Joint. DG
4/5 Asst/DeputyCommissioners
[Team members tobe selected byMember. Teammembers shall befully dedicated forthe project withappropriate benefitspackagecommensurate withmarket rates]
High Project plancompleted byAugust2015
HRM Plancompleted byDecember 2015
HRM Plan inplace
DevelopmentPartner
GoB
3.1.4 Develop an operating budget planto enhance capacity and infrastructureat the training academy
Same as 3.1.3 High HRM Plancompleted byDecember 2015
HRM Plan inplace
DevelopmentPartner
GoB
3.1.5 Implement a staff rotation scheme Same as 3.1.3 Medium HRM Planimplemented byJune2016
HRM Planimplemented
GoB
3.1.6 Collaboration with tertiary institutefor master’s program (PICARD)
Same as 3.1.3 Medium HRM Planimplemented byJune2016
Proposal fortailer made MBAfor Customspartnershipprogramsubmitted
DevelopmentPartner
GoB
DRAFT
11
3.1.7 Implement a program to developinternal expertise, and deliver training toaddress gaps identified in needsanalyses
Same as 3.1.3 Medium HRM Planimplemented byJune 2016
HRM Planimplemented
DevelopmentPartner
GoB
3.1.8 Develop & maintain a trainingdatabase to ensure capacitydevelopment of all
Same as 3.1.3 Medium HRM Planimplemented byJune 2016
HRM Planimplemented
GoB
3.1.9 Develop and implement a merit-based recruitment, selection andpromotion program
Same as 3.1.3 Medium HRM Planimplemented byJune 2016
HRM Planimplemented
DevelopmentPartner
GoB
3.1.10 Develop a training policy andannual training plan
Same as 3.1.3 Medium Training plandeveloped by June2016
Annual TrainingPlan in place
DevelopmentPartner
GoB
3.2 PerformanceManagement andAppraisal System that istransparent, fair andconsistently appliedacross the organisation
3.2.1 Review the current system of“confidential” reporting, including reviewof current right of appeal
Member (CustomsAdmin)Mr. HusseinAhmed
Medium Review conductedby December2015
Reviewcompleted
GoB
3.2.2 Develop a performancemeasurement/ reporting system(including Devise strategy to deal withthe non- and under-performers)
Member (CustomsAdmin)Mr. HusseinAhmed
Medium New systemdevelopment dueJune 2016
Report on newsystemsubmitted
GoB
3.2.3 Develop and implement a Rewardand Recognition program including anincentive scheme based onperformance
Member (CustomsAdmin)Mr. HusseinAhmed
Medium New Reward &Recognitionprogramimplemented byJune 2016
New Reward &RecognitionProgramimplemented
GoB
3.3 Have a safe, fair and3.3.1 Develop a strategy for occupational
health and safety Member (Customs Medium Strategy in place OHS strategy Development
DRAFT
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healthy workplace Admin)Mr. HusseinAhmed
by June 2016 formulated partner
GoB
3.3.2 Create awareness on occupationalhealth and safety issues Member (Customs
Policy)Mr. Md. FaridUddin
MediumDue on December2016 Awareness
seminarsconducted
Developmentpartner
GoB
3.3.3 Implement the a occupationalhealth and safety program
Member (CustomsPolicy)Mr. Md. FaridUddin
Medium OHS Programimplemented byDecember 2017
Number ofworkplaceincidentsreported
Developmentpartner
GoB
3.4 Have a national uniformpolicy
3.4.1 Develop a national uniform policy(NUP) that ensures officer safety andpromotes a nationally consistent andprofessional image
Member (CustomsPolicy)Mr. Md. FaridUddin
Medium NUP developed byDecember 2015
NUP in place GoB
3.4.2 Implement national uniform policy Member (CustomsPolicy)Mr. Md. FaridUddin
Medium NUP implementedby June 2016
NUPimplemented
GoB
3.4.3 Maintain stores to ensure timelysupply of uniforms
Member (CustomsPolicy)Mr. Md. FaridUddin
Medium Ongoing National UniformPolicy in place
GoB
KEY PROGRAM AREA 4:Infrastructure Development
DRAFT
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Objective Action/Activities Responsibilities Priority Time frameMilestones
PerformanceMeasure Resources
4.1 Prepare a CustomsDepartment infrastructureplan
4.1.1 Develop an infrastructuremanagement and improvement planthat includes: Customs office facilities, Office furniture and equipment, Inspection areas, Enforcement equipment and tools Checkpoint security (centrally
monitored CCTV cameras etc.) Customs vehicles Non-intrusive inspection technology
(scanner, X rays, trace detectionetc.)
Drug and chemical analysisequipment
Detailed electronic TO&E(database), including AssetRegister
Member (CustomsAdmin)Mr. HusseinAhmed
Medium Infrastructure plancompleted byDecember 2015
Infrastructureplan in place
DevelopmentPartner
GoB
4.1.2 Provide secure areas to conductexaminations
Member (CustomsAdmin)Mr. HusseinAhmed
Medium Provision ofsecure areas byJune 2016
Number ofsafety incidents
DevelopmentPartner
GoB
4.1.3 Conduct a feasibility study for theestablishment of a WCO RegionalTraining Centre)
Member (CustomsAdmin)Mr. HusseinAhmed
Medium Feasibility studyby June 2016
Feasibility studyconducted
DevelopmentPartner
GoB
4.2 Efficient and effectiveuse of non-intrusiveinspection technology
4.2.1 Develop and implement atechnology review and acquisitionprogram in particular Maintain and/or upgrade non-
intrusive inspection (NII)technology at airports, major
Member (CustomsExport, Bond andICT)Mr. Kh. M.Aminur Rahman
First Secretary(Customs
High Due June 2015 Technologyreview andacquisitionprogram in place
Transitionalarrangement is
DevelopmentPartners
GoB
DRAFT
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seaports and border crossingpoints
Capacity enhancement ofofficials for effective use ofNID/Scanners/and othersophisticated electronicequipment devices
ICT)/ProjectManager(Commissioner orAdditionalCommissioner)
agreed andongoing
KEY PROGRAM AREA 5: Legislation, Policy and ProceduresObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
5.1 All core Customs businessprocesses are supported byStandard OperatingProcedures, Instructions andGuidelines to ensureconsistent, safe and effectiveoperations
5.1.1 Conduct a process gap analysis toidentify vulnerabilities and opportunitiesfor improvement
Member (CustomsPolicy)Mr. Md. FaridUddin
First Secretary(CustomsModernization)
High March 2015 Process gapanalysisconducted
DevelopmentPartner
GoB
5.1.2 Review and update existing SOPs,Instructions, Statutory RegulatoryOrders, Guidelines and Manuals for allkey processes
Same as 5.1.1 High June 2015 SOPs,instructions,SROs&guidelinesformulated
DevelopmentPartner
GoB
5.2 Harmonization andsimplification ofprocedures, rules andregulations
5.2.1 Review and ensure compliancewith obligations under internationalconventions including but notlimited to:
HS 2012 WTO Valuation Agreement Revised Kyoto Convention SAFE Framework of Standards CITES
Member (CustomsPolicy)Mr. Md. FaridUddin
First Secretary(Customs Policy)
First Secretary(Customs Int’lTrade)
High June 2015 Reviewcompleted
Relevantchangesenacted
Conventionsacceded
DevelopmentPartners
GoB
DRAFT
15
KEY PROGRAM AREA 6:Information and Communication TechnologyObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
6.1. To adopt a needs based,modern and secureinformation andcommunication technologysystem
6.1.1.Implement the current ICT action plan Member (CustomsExport, Bond andIT)Mr. Kh M AminurRahman
First Secretary(Customs ICT)
High Due March 2015 Current ICTPlanimplemented
DevelopmentPartner
GoB
AEO Program RoO WTO Trade Facilitation Agreement Nairobi Convention Revised Arusha Declaration
5.3 Ensure that Customs inconjunction with thestakeholders, has a legalframework to meet itsobligations
5.3.1 Engage an advisor to conduct reviewand make recommendations foramendment(Done)
Member (CustomsPolicy)Mr. Md. FaridUddin
First Secretary(CustomsModernization)
High Draft of legislationamendment byApril 2015
Draftamendmentprepared(Done)
DevelopmentPartners
GoB
5.3.2 Ensure alignment of Customs legalframework with business processesand international best practices
Same as 5.3.1 High Draft of CustomsAct placed atParliament byDecember 2015
Draft of NewCustoms Actplaced atParliament
GoB
5.3.3 Ensure enactment of New CustomsAct with necessary amendments(On-going)
Same as 5.3.1 Medium Legislationenactment byJune 2016
New CustomsAct enacted
GoB
DRAFT
16
KEY PROGRAM AREA 6:Information and Communication TechnologyObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
6.1.2 Develop/Enhance the ICTinfrastructure according to current plan
Same as 6.1.1 High Due June 2015 ICTinfrastructuredeveloped
DevelopmentPartner
GoB
6.1.3 Develop an ICT strategic plan for2015-18 including: ICT infrastructure Data security Data storage Web-based interface with
industry leading to singlewindow
Dedicated WAN for all Customslocations (Done)
ICT sustainability plan Regular systems audit for
ensuring systems integrity WCO Data Model
Same as 6.1.1 Medium Due December2015
ICT strategicplan endorsed
DevelopmentPartner
GoB
6.2. Initiate Single Window 6.2.1 Seek government endorsement forCustoms as the Lead Agency
Member (CustomsExport, Bond andIT)Mr. Kh. M AminurRahman
First Secretary(Customs ICT)
High Due Jan 2015 Customsaccepted asLead Agency
DevelopmentPartner
GoB
DRAFT
17
KEY PROGRAM AREA 6:Information and Communication TechnologyObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
6.2.2 Conduct an “As-is” and “To be”analysis as a first step toestablishing a national singlewindow
Same as 6.2.1 High Due March 2015 Analysissubmitted toNBR
DevelopmentPartner
GoB
6.2.3 Establish procedures forstakeholders/clients (e.g. theimporter or his agent) forsubmission and receipt of dataand/or documents for entry into theSingle Window System (e.g.procedure for submission of OGAcertificates/permits into the system)
Same as 6.2.1 Medium Due June 2016 Proceduresestablished
DevelopmentPartner
GoB
6.2.4 Establish facility/interface for OGAsand routing from banks, portauthorities and other agencies
Same as 6.2.1 Medium Due September2016
Facility/interface inplace
DevelopmentPartner
GoB
6.2.5 Initiate NSW on a pilot basis Same as 6.2.1 Medium Due September2016
Pilot NSWinitiated
DevelopmentPartner
GoB
KEY PROGRAM AREA 7:External Communication and PartnershipsObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
DRAFT
18
KEY PROGRAM AREA 7:External Communication and PartnershipsObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
7.1. Engage businesscommunity and traders toensure understanding andalignment with Customssystems and procedures
7.1.1. Organize Education andAwareness program (OutreachProgram: e.g. a) organizing aCustoms Week whilecommemorating InternationalCustoms Day, b) organizingseminars in joint collaboration withMCCI, ICCI, FBCCI, c) engagingwith local community by organizingrallies, exhibitions to share withcommon people/ businesscommunity what services Customsprovides) to ensure understandingof Customs requirements andbusiness community obligationsand rights
Centrally: a)Member (Customs:Policy) incollaboration withMember (CustomsExport, Bond andIT);
b) First and SecondSecretaries(Customs:Policy and CustomsModernization);
Locally: IndividualCommissioners incharge of respectiveCustoms House/Office
High Customs Day/Week and otheroutreachprograms:January 2015(every year)
Stakeholderssatisfaction, asmeasured bysurvey
GoB
NBR Customsand fieldcustoms
MCCi/ ICCI
7.1.2. Establish and run day to dayoperation of National Enquiry Point(centrally) and “Help Desk” (locally)at each of the custom houses toprovide a point of contact forbusiness communityto makeenquiries
Member (Customs:Policy),
First and secondsecretary (Customs:Policy), supportedby Senior SystemAnalyst
Medium NEP: June 2016
Help DeskOn going
Number of hitsanswered to thesatisfaction ofthe enquirer
DevelopmentPartners
GoB(ultimatelyNEP will becovered inGoB budget)
7.1.3. Enhance capacity of Customswebsite by synchronization ofexisting customs websites
Same as 7.1.2 High EnhancedCustoms PortalBy October 2015
Number ofvisitors to thewebsite
DevelopmentPartners
GoB
DRAFT
19
KEY PROGRAM AREA 7:External Communication and PartnershipsObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
7.2. Collaboration amonggovernment agencies andwith private sectors
7.2.1. Establish Service LevelAgreements(SLA) (and MOUs) betweenCustoms and OGAs (including traininginstitutes, research organizations) –both locally and internationally
Member (CustomsPolicy)Mr. Md. FaridUddin
Respective 1st and2nd Secretary
High Agreements inplace byJun 2015
SLAs and MOUsin place
GoB
7.2.2. Participate actively in regional andinternational customs fora (e.g. WTO,WCO, SAFTA, BIMSTEC)
RespectiveMembers
High Ongoing Customs foraattended
GoB
7.2.3. Conduct Quarterly meetingsbetween Customs,businesscommunityand OGAs
RespectiveMembers
High Ongoing Quarterlymeetingsconducted
GoB
7.3. To have effectivecommunication withdomestic and internationalbusiness, public andexternal organizations
7.3.1. Establish a media managementand communication capability
RespectiveMembers
Medium Due December2015
Clientsatisfaction asmeasured bysurvey
DevelopmentPartner
GoB
7.3.2. Prepare and distribute informationbrochures, leaflets, newsletters etc Respective
MembersMedium Due December
2015Same as 7.3.1 GoB
7.3.3. Interfaces as outlined in objective7.1 Respective
MembersMedium Due December
2015Same as 7.3.1
DevelopmentPartner
GoB
DRAFT
20
KEY PROGRAM AREA 8:Governance and IntegrityObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
8.1. To have a highlyprofessional and ethicalworkforce
8.1.1. Adopt a governance model in linewith GoB approved National IntegrityStrategy (NIS), which best suits thelocal context
Member (CustomsAdmin)Mr. HusseinAhmed
High GovernanceModel in placeBy June 2015
GovernanceModel in place
GoB
8.1.2. Establish an Integrity andProfessional Standards Unit (IPSU)
Same as 8.1.1 High IPSU in place byJune 2015
IPSU in place GoB
8.1.3. Develop and communicate a Codeof Conduct for all staff in line withgovernment policy, standards andexpectations
Same as 8.1.1 High Code of conductin place bySeptember 2015
Code of conductin place
GoB
8.1.4. Develop and implement an integrityand anticorruption program thatincludes a reporting process andprotects whistle-blowers in line with theRevised Arusha Declaration
Same as 8.1.1 High Integrity and anti-corruptionprogram in placeby December2015
Integrity andanti-corruptionprogram in place
GoB
8.1.5. Publicise outcomes of Integritydisciplinary investigations
Same as 8.1.1 Medium Ongoing GoB
8.1.6. Review existing pay structure,incentives, training and other provisionsin line with the Revised ArushaDeclaration
Same as 8.1.1 Medium Review by June2016
Reviewconducted
GoB
DRAFT
21
KEY PROGRAM AREA 8:Governance and IntegrityObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
8.2. Maintain an effectiveInternal Audit Program
8.2.1. Develop an effective Internal AuditProgram for Customs functions
Member (CustomsAdmin)Mr. HusseinAhmed
Medium Internal Auditprogramdeveloped by Feb 2016
Internal Auditprogramdeveloped
DevelopmentPartner
GoB
8.2.2. Implement audit program accordingto the schedule
Same as 8.2.1 Medium Internal Auditprogram in placeby June 2016
Internal Auditprogram in place
DevelopmentPartner
GoB
KEY PROGRAM AREA 9: Trade and Travel FacilitationObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
9.1. Facilitate legitimate trade9.1.1. Apply the risk management and
cargo intervention strategy in line withSAFE principles, TFA and RKCstandards
Member (CustomsExport, Bond andICT)Mr. Kh. MdAminur Rahman
Risk ManagementUnit
High Due June 2015 Clearance timereduced
DevelopmentPartner
GoB
9.1.2. Utilise ASYCUDA World to facilitatethe pre-arrival, risk assessment,profiling, verification and clearance ofcargo
Same as 9.1.1 High Due June 2015 Clearance timereduced
DevelopmentPartner
GoB
9.2. Facilitate Legitimate travel 9.2.1. Apply coordinated bordermanagement at International Airports
Member (CustomsExport, Bond andIT)Mr. Kh. MdAminur Rahman
Medium Coordinatedbordermanagement(Ongoing
MoU signedbetween allstakeholders
DevelopmentPartner
GoB
DRAFT
22
KEY PROGRAM AREA 9: Trade and Travel FacilitationObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
9.2.2. Utilise Advance PassengerInformation System(APIS) to facilitatepre-screening of manifests to identifyhigh risk travellers
First Secretary(CustomsModernization)
Medium APISDue June 2016
APIS is in place DevelopmentPartner
GoB
9.3. Detect, disrupt and deter themovement of prohibited andrestricted goods includingillicit drugs and precursorsthat pose a threat to thehealth safety and wellbeingof the community andenvironment
9.3.1. Develop and implement complianceand enforcement programs thatspecifically Target the following threatsand risk areas: IPR Counter terrorism Illicit Drugs and Precursors Illegal weapons Wildlife trafficking Illegal movement of Currency The Environment
Member (CustomsEnforcement)Mr.Sultan Md. Iqbal
DG (CustomsIntelligence) Dr.Moinul Khan
High Due June 2015
Ongoing
Compliance &enforcementprogram in place
DevelopmentPartner
GoB
9.3.2. Establish a mobile patrol capability Same as 9.3.1 High Due June 2015
Ongoing
Mobile patrolcapabilityestablished
DevelopmentPartner
GoB
9.3.3. Undertake a feasibility study for K9deployment
Same as 9.3.1 High Due June 2015
Ongoing
Feasibilitystudyconducted
DevelopmentPartner
GoB
9.4. Ensure Compliance withrelevant legislation bydeveloping and
9.4.1. Develop and implement a Cargointervention strategybased on riskprofiling
Member (CustomsExport, Bond andICT)Mr. Kh. Md.Aminur Rahman
High Cargo interventionstrategy preparedby June 2015
Cargointerventionstrategy in place
DevelopmentPartners
GoB
DRAFT
23
KEY PROGRAM AREA 9: Trade and Travel FacilitationObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
implementing a program forthe risk assessment,selection and examination ofall high risk import andexport cargo
First Secretary(Customs ICT)
9.4.2. Review current arrangements toensure that cargo and baggage unpackand repack arrangements includerelevant safety equipment, clothing andtools that minimise health and safetyrisks to staff and maximizes detectionoutcomes
Member (CustomsExport, Bond &ICT)Mr. Kh. Md.Aminur Rahman
First Secretary(Customs ICT)
High Review done byFebruary 2015
Reviewconducted
DevelopmentPartners
GoB
9.5. Initiate arrangements fora Coordinated approach tobordermanagement (CBM)that provides seamless andsecure movement of goodsthroughout the internationalsupply chain in a way thatprotects revenue andfacilitates international tradewhile providing certainty andpredictability
9.5.1. Initiate formal discussionswith otherborder agencies fora coordinatedapproach to border managementincluding:
Integrated Risk Managementapproach with OGAs
Coordinated inspection regimes forborder clearance
Juxtaposed offices at border controlpoints
Exchange of information andintelligence
Member (CustomsExport, Bond andIT)Mr. Kh. Md.Aminur Rahman
DG (CustomsIntelligence) Dr.Moinul Khan
Medium Formaldiscussions beginby March 2015
Formaldiscussions held
DevelopmentPartner
GoB
9.5.2. Feasibility study and prepare amaster plan
Same as 9.5.1 Medium Feasibility studydue June 2015
Feasibility studyconducted
DevelopmentPartner
GoB
DRAFT
24
KEY PROGRAM AREA 9: Trade and Travel FacilitationObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
9.5.3. Initiate arrangements inaccordance with the master plan Same as 9.5.1 Medium Master plan due
January 2016CBM in place Development
Partner
GoB
9.6. Reduce documentation andduplication and streamlineprocesses to reduce costsand minimise delays
9.6.1. Review documents, fees andcertificates with a view to integrate orabolish certain fees and charges andunnecessary documentation
Member (CustomsPolicy)Mr. Md. FaridUddin
First Secretary(Customs Policy &CustomsModernization)
High Review conductedby January 2015
Document feesand chargesrationalised
Developmentpartner
GoB
9.6.2. Seek formal agreement with OGAson time scales for issuing necessarycertificates required before goods canbe releasedas a prerequisite for thedevelopment of national single windowand SAFE Framework of Standards
Same as 9.6.1 High Due December2015
Formalagreement ontime scalereached
GoB
NSW WorkingGroup
9.6.3. Implement recommendations ofTime Release Studies to improveefficiency of border managementprocedures
Same as 9.6.1 High TRS recommend.Implemented byJune 2015
TRSrecommend.Implemented
GoB
Developmentpartner
9.7. Establish an AEO/TrustedTraders Program
9.7.1. Review current scheme foraccredited clients with a view toformalising the arrangements under theAEO/Trusted Traders program
Member (CustomsPolicy)Mr. Md. FaridUddin
AEO Unit led byCommissioner,Pangaon, Mr. MdMasudul Kabir
High Scheme review byJune 2015
Report oncurrent schemesubmitted
Developmentpartner
GoB
DRAFT
25
KEY PROGRAM AREA 9: Trade and Travel FacilitationObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
9.7.2. Review relevant legislation toensure compliance with AEO/TrustedTraders program(Refer objective 5.3)
Same as 9.7.1 High Legislation reviewby March2015
Legislationreviewed
Developmentpartner
GoB
9.7.3. Develop rules, procedures andpolicies to facilitate implementation ofthe AEO/Trusted Traders program
Same as 9.7.1 High Due June 2015 Procedures &policies in place
Developmentpartner
GoB
9.7.4. Develop an outreach program forstakeholders, including customs officials
Same as 9.7.1 High Due June 2015 Outreachprogrammedeveloped
Developmentpartner
GoB
9.7.5. Identify compliant traders toparticipate in a pilot scheme ensuringcompliance with standard 3.32 of theRKC and WCO AEO ImplementationGuidance
Same as 9.7.1 High Due September2015
Complianttradersidentificed
Developmentpartner
GoB
9.7.6. Conduct AEO pilot scheme Same as 9.7.1 High Pilot scheme inplace byNovember2015
Pilot schemeconducted
Developmentpartner
GoB
9.7.7. Review pilot and implement fullAEO/Trusted Traders program
Same as 9.7.1 Medium Review of pilot byMarch 2016
AEO/TrustedTraders programin place
Developmentpartner
GoB
DRAFT
26
KEY PROGRAM AREA 9: Trade and Travel FacilitationObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
9.7.8. Extend AEO/Trusted Tradersprogram to include OGAs
Same as 9.7.1 Medium AEO implementedby Sept. 2016
No. ofcompanies inAEO
Developmentpartner
GoB
9.8. Establish an Advance RulingProgram
9.8.1. Develop rules, procedures andpolicies to facilitate implementation ofthe AR program
Member (CustomsPolicy)Mr. Md. FaridUddin
First Secretary(Customs Policy)
High Rules,procedures,policies by June2015
Legal provisionsin place
Developmentpartner
GoB
9.8.2. Establish an AR unit Same as 9.8.1 Medium Due June 2016 AR unitestablished
Developmentpartner
GoB
9.8.3. Implement the AR program Same as 9.8.1 Medium AR program bySeptember 2016
AR program inplace
Developmentpartner
GoB
9.9. Effective processing andclearance of transit goods
9.9.1. Review current arrangements fortransit cargo
Member (CustomsPolicy)Mr. Md. FaridUddin
Medium NBR to decide(commensuratewith MoC decisionto commencetransit trade)
Current systemreviewed
GoB
9.9.2. Review the existing ICT to supportthe transit system
Same as 9.9.1 Medium Same as 9.9.1 Current ICTreviewed
GoB
DRAFT
27
KEY PROGRAM AREA 9: Trade and Travel FacilitationObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
9.9.3. Participate in the development ofTransit Agreements
Same as 9.9.1 Medium Same as 9.9.1 Transitagreements inplace
GoB
KEY PROGRAM AREA 10: Revenue CollectionObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
10.1. Ensure the collection ofthe correct amount ofrevenue payable
10.1.1. Develop and implement acompliance improvement programwhich includes measures to identifyleakage and enhance revenuecollection
Member (CustomsPolicy)Mr. Md. FaridUddin
High On-going(Continuousimprovement)
Percentagereduction in non-compliance
Revenue growth
GoB
10.2. Review currentvaluation practices to ensurecompliance with Article VII ofGATT
10.2.1. Strengthen the capacity of theValuation department in line with WTOrequirements
Member (CustomsPolicy)Mr. Md. FaridUddin
Commissioner,(Customs Valuationand Internal Audit)
Director General,Customs TrainingAcademy
High On-going(Continuousimprovement)
No. of valuationdisputesresolvedsatisfactorily
Developmentpartner
GoB
DRAFT
28
KEY PROGRAM AREA 10: Revenue CollectionObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
10.2.2. Review the current valuationdatabase to ensure staff have access toall relevant open and closed sources ofinformation
Same as 10.2.1 High On-going(Continuousimprovement)
Valuationdatabase inplace
Increase inrevenue
Developmentpartner
GoB
10.3. Augment revenuecollection throughimplementation of PostClearance Audit (PCA)
10.3.1. Review current scheme of PCA Member (CustomsICT & Bond)Mr.Kh.Md Aminur Rahman
High Due January 2015 Report onreviewsubmitted
Developmentpartner
GoB
10.3.2. Review relevant legislation toensure compliance with internationalbest practice
Same as 10.3.1 High January 2015 Legislationreviewcompleted
Developmentpartner
GoB
10.3.3. Develop rules, procedures andpolicies to facilitate implementation ofPCA program
Same as 10.3.1 High March 2015 Procedures,policies in place
Developmentpartner
GoB
10.3.4. Develop an organizational structurefor the PCA unit, including ToRs for allpositions
Same as 10.3.1 High March2015 Organizationalstructuredeveloped
Developmentpartner
GoB
10.3.5. Conduct a needs assessment interms of logistics, resourcing andcapacity building for the PCA unit
Same as 10.3.1 High March 2015 Report on needsassessmentsubmitted
Developmentpartner
GoB
DRAFT
29
KEY PROGRAM AREA 10: Revenue CollectionObjective Action/Activities Responsibilities Priority Time frame
MilestonesPerformance
Measure Resources
10.3.6. Conduct outreach activities for allstakeholders
s
Same as 10.3.1 High June - December2015
Outreachprogramdeveloped
Developmentpartner
GoB
10.3.7. Implement a modern PCA programbased on risk management principles,which will augment revenue collection
Same as 10.3.1 Medium December 2015 PCA manualprepared
Developmentpartner
GoB
10.4. Review currentarrangements for theCustoms application andclearance of warehousedgoods
10.4.1. Establishan automated bondedwarehouse management systemutilizing the ASYCUDA World module
Member (CustomsExport, Bond andIT)Mr. Kh. Md.Aminur Rahman
High Due June 2015 System in place Developmentpartner
GoB
DRAFT
30
Annex 2IMPLEMENTATION STRATEGIES AND PROJECT MANAGEMENT
TABLE 1: Projects Summary
Key Program Area 1: Strategic Planning & ManagementRef Project Tasks Time Frame Priority
Project Manager
1.1 Customs Reform and Modernization Unit 1.1.1 January 2015/Ongoing High
Key Program Area 2: Modernization and ReformRef Project Tasks Time Frame Priority
Project Manager
2.1 Risk Management Framework 2.1.1– 2.1.8 March 2015 -August2015/Ongoing
High
Key Program Area 3: Human Resource Management&TrainingRef Project Tasks Time Frame Priority
Project Manager
3.1 Human Resource Management, Trainingand Development Plan
3.1.1-3.1.10 June 2015– June 2016 High& Medium
3.3 Workplace Health and Safety Program 3.3.1 – 3.3.3 June 2016 - December2017
Medium
DRAFT
31
Ref Project Tasks Time Frame PriorityProject Manager
3.4 National Uniform Policy 3.4.1 - 3.4.3 December 2015 – June2016/Ongoing
Medium
Key Program Area 4: Infrastructural DevelopmentRef Project Tasks Time Frame Priority
Project Manager
4.1 Infrastructure Development Plan 4.1.1 Dec 2015 Medium
Key Program Area5: Legislation, Policy and ProceduresRef Project Tasks Time Frame Priority
Project Manager
5.2 Harmonization and Simplification ofprocesses and procedures
5.2.1 June 2015 High
5.3 Legislative Amendment 5.3.2 – 5.3.3 December 2015–June2016
High& Medium
Key Program Area6: Information &Communication TechnologyRef Project Tasks Time Frame Priority
Project Manager
6.1 IT Strategic Plan 6.1.1 – 6.1.3March 2015- December2015 High& Medium
DRAFT
32
Ref Project Tasks Time Frame PriorityProject Manager
6.2 Initiate Single Window (Pilot) 6.2.1 – 6.2.5 January2015 -September 2016
High& Medium
Key Program Area 7: External Communication and PartnershipsRef Project Tasks Time Frame Priority
Project Manager
7.1 Business Community Engagement andOutreach Program
7.1.1 – 7.1.3 January 2015–June2016/Ongoing
High
7.3 Establish a Media Management &Communication Capability
7.3.1 December2015 High
Key Program Area 8: Governance and IntegrityRef Project Tasks Time Frame Priority
Project Manager
8.1 Integrity and Anti-Corruption Program 8.1.1 – 8.1.6 June 2015–June 2016 High& Medium
DRAFT
33
Key Program Area9: Trade and Travel FacilitationRef Project Tasks Time Frame Priority
Project Manager
9.2 Advance Passenger Information System 9.2.2 June 2016 Medium
9.3 Compliance and Enforcement Program 9.3.1 – 9.3.3 June 2015- Ongoing High
9.4 Cargo Intervention Strategy 9.4.1 June 2015 High
9.5 Coordinated Border Management Initiative 9.5.1 – 9.5.3 June 2015 – January2016
Medium
9.7 Authorized Economic Operator/TrustedTraders Program
9.7.1 – 9.7.6 June 2015–September2016
High &Medium
9.8 Advance Ruling Program 9.8.1 – 9.8.3 June 2015 –September 2016
Medium
9.9 Review of Transit Cargo Arrangements 9.9.1 – 9.9.2 NBR to Decide Medium
DRAFT
34
Key Program Area 10: Revenue CollectionRef Project Tasks Time Frame Priority
Project Manager
10.1 Compliance Improvement Program 10.1.1 Ongoing (Continuousimprovement)
High
10.3 Post Clearance Audit Program 10.3.1 – 10.3.7 January 2015 -December 2015
High& Medium
10.4 Bonded Warehouse Management System 10.4.1 June 2015 High
DRAFT
35
Annex 3
Participants of the 2-day Customs Modernization Workshop (Not according to Seniority)
1. Mr. Md Farid Uddin, Member (Customs Policy), National Board of Revenue
2. Mr. Sultan Md. Iqbal, Member (Customs Intelligence and Audit ), National Board of Revenue
3. Mr. Md Nasir Uddin, Member (on PRL), NBR, Dhaka
4. Mr. Khondaker Muhammad Aminur Rahman, NBR Member (Customs: Export, Bond and ICT),National Board of Revenue
5. Ms. Shahnaj Parvin, Commissioner, Customs, Excise & VAT, Dhaka South Commissionerate
6. Mr. Md Masudul Kabir, Commissioner, Pangaon Custom House
7. Mr. AFM Abdullah Khan, Commissioner, Customs, Excise & VAT, Rajshahi
8. Mr. Md. Moazzem Hossain, Additional Director General, Customs Intelligence & InvestigationDivision, Chittagong
9. Ms. Waheeda Rahman Chowdhury, First Secretary (Customs Modernization), National Board ofRevenue
10. Mr. Syed Mushfequr Rahman, Project Director, ASYUCUDA World Project, National Board ofRevenue
11. Mr. Md Fakhrul Alam, Additional Commissioner, Rajshahi Customs, Excise & VAT Commissionerate
12. Ms. Mobara Khanam, Additional Commissioner, Dhaka North Customs, Excise & VATCommissionerate
13. Mr. Md. Jahirul Quayum, Joint Commissioner, Bond Commissionerate, Dhaka
14. Mr. Mohammad Fyzur Rahman, First Secretary (Customs), National Board of Revenue
15. Mr. Khaled Mohammad Abu Hossain, Joint Commissioner, ICD Kamalapur Custom House, Dhaka(attended the 1st day of the workshop)
16. Mr. Md Abdul Hakim, Dhaka South Customs, Excise & VAT Commissionerate
17. Ms. Q. Tawhida Ahkter, Joint Commissioner, Customs Valuation & Internal Audit Commissionerate
18. Mr. Kazi Muhammad Ziauddin, Joint Commissioner, Dhaka Customs House
19. Mr. Mohammad Ehteshamul Hoque, First Secretary (Customs Modernization), National Board ofRevenue
20. Mr. Md Mosiur Rahman, Second Secretary, National Board of Revenue
21. Mr. M Raich Uddin Khan, Second Secretary (Customs Policy), National Board of Revenue
22. Mr. Md Safiur Rahman, Second Secretary (Customs Modernization), National Board of Revenue
23. Ms. Novera Moazzem Chowdhury, Second Secretary (Customs Diplomatic Privileges), NationalBoard of Revenue
DRAFT
36
24. Mr. m
25. Glenn.F.J. Mackenzie-Frazer , COP, USAID BTFA
26. Dr. Khairuzzaman Mozumder, DCOP, USAID BTFA
27. Mr. Stephen Cox, TL, SCS, USAID BTFA
28. Mr. Sergio Riveros, TL, NSW, USAID BTFA
29. Dr. Mohammad Abu Yusuf, Customs Specialist, USAID BTFA
30. Mr. John Musgrave, PCA Consultant, USAID BTFA.