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Customs & Border Modernization, Trade Facilitation and Technology
Markus A. Werling, Vice President SAP AG, IBU Public Sector
Michael C. Eads, VP Marketing/Board MemberTatis S.A.
SAP AG 2006, Custom & Border Management / SAP-TATIS / 2
Summary of SAP Today
SAP AG in 2005 revenues: €8.5 billion More than 32,000 companies run SAP software
Providing more than 25 industry solutions
35,873 SAP employees (Dec, 2005)
12 million users in 120+ countries team with us to… Integrate their business processes
Extend their competitive capabilities
Get a better return on investment at a lower total cost of ownership
Unique partner ecosystem More than 1,600 partners
Overall more than 180,000 SAP partner certificates
SAP AG 2006, Custom & Border Management / SAP-TATIS / 3
Summary of TATIS Today
TATIS SA was founded in Switzerland in 2000 developed a comprehensive customs management system application
suite
The TATIS business strategy is to develop alliances with global technology and business partners
Solution of TATIS SA TATIScms V1.01 is a modular customs management system that
incorporates methodologies, business applications, tools and best practices:– Designed to address revenue and trade compliance, enforcement and trade
facilitation
– Risk-centric
– Based on intervention by exception
– WCO/ WTO aligned (ACV, Kyoto, UCR, SAD)
Luxembourg Project Highlights & Lessons Learned to Date
Wrap up and Discussion
Customs & Border Modernization
TATIS/SAP Solution Offering: Overview & Demo
sample for a picture in the title slide
SAP AG 2006, Custom & Border Management / SAP-TATIS / 5
Customs’ Challenges & Modernization Drivers
CHALLENGE DESCRIPTION
Increasing Trade Volume- Proliferation of Trade Agreements
- Port Congestion
- Customs Workload
Increasing Threats (supply chain security)
- Smuggling
- Terrorism
- SPS, Health & Safety (Mad Cow, SARS, Bird Flu, etc)
- Transnational Crime
- Unsafe Goods (consumer protection)
Trader Compliance- Lack of Transparency,
- Under-invoicing
- Poor Trader Understanding
Organizational/HR
(Internal Stakeholders)
- Training & Career Development
- Productivity
- Incentives & Motivation
Regulatory/Legal- Multilateral: WTO, WCO (framework of standards)
- Regional and Bilateral: EU (MASP)
Customer Service
(External Stakeholders)
- Trade Facilitation
- Transaction Costs
- Customs Processing Time
- Port Competitiveness
Interagency Cooperation- Connectivity & Collaboration
- Needs & Requirements
- “Buy In”/Support
SAP AG 2006, Custom & Border Management / SAP-TATIS / 6
System Landscape & Functions at Customs
besondereErledigung
Accounts
Ope
ratio
ns
Functions
Dat
a A
reas
Business Areas and Business Activities
TransitExportImportEntry VSt AnmeldungKFZ
MotrorradSteuer
3rdParty-
information
Rechts-mittel
Einwand
RiskMgmt..
TarifMaintenance
Enterpriseinformation
management
ergänz.An-
meldung
Exit Meldungen(Reports)
Waren-bewegung
Sicherheits-leistungen
Tarife & Maßnahmen
Risikoprofile
Domeinen
Payment
nicht-finanzielleVerpflichtungen
Personal & Organisation
Abschöpfung
receive EU
send EU
RiskSelection(Wert undGefahr)
EinkommenSammlung
Declaration Handling (pre-arrival and post-arrival)Waren-orientiert
OtherInspection
AccountMgmt.
Inspection Codelists
maintenance
Risk Accountmanagement
Lizenzen administr.Über-
wachung
Lab
receive DE
send DE
TARIC
TARIC
EBTIAFIS
SEED
AURA
NIZZA
KIS
TAB
KIS
KOBRA
ATLAS KOBRA
ATLAS
NIZZA
EZT-ONLINE
ATLAS
ATLAS
COSINUS
AÜV
PRISMA
KIS KVKKIS
TAB TAB
KIS
ADLER
ECNCCN/CSI
NIZZA
TARIC(CCN/CSI)
(CCN/CSI)
(CCN/CSI)
Declaration Handling Steuer-orientiert
Support
AIDA
AÜV
BENGALI
PRÜF
BSV
CUTEPAD
DIANE
EMCSEWSE
EZTONLINE
MOZART
RIS
MVSCIS
QUOTA
ATLAS KOBRA
NIZZA
ZEUS.
SIGMA
ATLAS
(CCN/CSI)
BIBER
TIGER
TARA
ZEBRA
RAMSES
BISON
EZTONLINE
NIZZA NIZZA
NIZZA
ATLAS KOBRA
ATLAS
ATLAS
EZT-ONLINE
Multiple, redundant, stand-alone systems
Expensive Point-to-Point Integration
Fragmented access and Inefficient billing & collection
Risk of non-Compliance
Risk of uncaptured revenue/duty
Limited view of taxpayer/trader
SAP AG 2006, Custom & Border Management / SAP-TATIS / 7
Low compliance
Uncaptured revenue
Limited view of taxpayer
Multiple, redundant, stand-alone systems
Agility to meet business and legal changes
Fragmented access and Inefficient billing & collection
Single revenue type limitations
Risk of non or low compliance
Uncaptured revenue/duty
Limited view of taxpayer/trader
No risk scoring capabilities, limited visibility into taxpayer total obligations and status, and inability to track or match documentation results in poorly targeted, incomplete audit coverage
No method for detecting and reducing fraud and non-filing
No single view of taxpayer or taxpayer’s total obligation, resulting in lost revenue and lower compliance
Specific Pain points Business Practice Improvement needed
Reforming Tax & Revenue Management and Customs & Border Management
For each tax, fee, revenue and payment type, and for each step in the revenue lifecycle a separate system is required. These are often, silos, custom-built, “one-off”, or legacy in-house systems with outdated technology.
Outdated stovepipe systems using point to point integration aren’t prepared to meet changing business and legal requirements
Limited channels of access hinders taxpayer interaction, causing low constituent satisfaction and negatively impacting compliance rates
Taxpayers have no ability to access accounts and make payments on-line
Multiple systems, processes and personnel for different revenue types, (fees, taxes, duties, payments) causes redundant data capture ?
How can IT help
SAP AG 2006, Custom & Border Management / SAP-TATIS / 8
Commitment
Baseline (Environmental Analysis)
Customs Expertise
Customs Integrity
Risk Management
Audit (Internal/External)
Compliance
Enforcement
Modernization Strategy
Da
ta A
na
lys
is/
Bu
sin
es
s I
nfo
rma
tio
n
Au
tom
ati
on
/Te
ch
no
log
y
Pro
ce
ss
Ma
na
ge
me
nt/
Imp
rov
em
en
t
Tra
inin
g &
Kn
ow
led
ge
Tra
ns
fer
Qu
ali
ty A
ss
ura
nc
e (
KP
I)
FUNDAMENTALS
PROCESSES
EN
AB
LE
RS
©TATIS SA
Customs Modernization Fundamentals
SAP AG 2006, Custom & Border Management / SAP-TATIS / 9
Market Trends and Drivers
Key Drivers
1. Increased Trade Volume
2. Regulatory Changes e.g.: WTO Supply Chain Security Authorized Economic Operators EU MASP Convergence
3. Legacy Systems
4. Organizational/Operational Changes & Mergers– Customs & Revenue Management (UK,
SARS)– Border Control (USA, SARS, UK)
5. Service Oriented Architecture (SOA)/Enterprise Services Architecture (ESA)
HighHigh
SECURITYSECURITY FACILITATIONFACILITATION
LowLow
SAP AG 2006, Custom & Border Management / SAP-TATIS / 10
Customs Role in Trade Facilitation
Trade Facilitation: “the simplification and harmonization of international trade procedures (the activities, formalities and practices involved in collecting, presenting, communicating and processing data required for the movement of goods in international trade”)*.
1. Countries with a Low TF Index have the following problems: Border/Port Delays Lack of Transparency & Predictablity Complicated Documentation Requirements Outdated, innefficient Customs Procedures Resulting High Trade Transaction Costs (from 1 to 15%).
2. Higher impact on SMEs
3. Direct Relationship Between High TTCs and FDI
4. Marginal Improvements in TF Would Result in US$ Billions of Savings to World Economy
26.9%
27.5%
28.1%
28.1%
28.1%
29.4%
29.4%
31.3%
31.3%
32.5%
33.1%
40.6%
0% 10% 20% 30% 40% 50%
% of Respondents w ho sa id "M ost Cha llenging"
Identif y ing s hipping ex c eptions
Shipment v is ibility f or s upply c hain partners
Integration w ith other enterpris e units
Calc ulating total landed c os t
Connec ting to gov ernment trade s y s tems
Sc reening f or dangerous parties
Settling international pay ment trans ac tions
Clas s if y ing produc ts f or c us toms purpos es
Multi-modal planning/s c heduling/routing
Shipment v is ibility f or c ompany ex ec utiv es
Submitting regulation complianc e doc uments
A c c es s ing s hipping regulation inf ormation
K ey Global Trade C hallenges
Luxembourg Project Highlights & Lessons Learned to Date
Wrap up and Discussion
Customs & Border Modernization
TATIS/SAP Solution Offering: Overview & Demo
sample for a picture in the title slide
SAP AG 2006, Custom & Border Management / SAP-TATIS / 12
A Snapshot on the Business of Public Services Organizations
SocialServices &
Social SecurityDefense
Public Security
Education
Transportation
Democracy
Public Broadcasting
Justice
Environment, Health & Safety Retail Services
Aid & Development
Customs & Border
Management
Government & Constituent
Services
Energy
Public Utilities
Banking Services
Postal Services
Health
Public Administration
Tax & RevManagement
SAP AG 2006, Custom & Border Management / SAP-TATIS / 13
Differentiated Approach Enables Government TransformationCo-Innovation on Open Platform
Industry Value Networks
Enterprise Services
SAP ISVs
CustomersSystem
Integrators
TechnologyPartners
SocialServices &
Social Security
Defense
Public Security
Education
Transportation
Democracy
Public Broadcasting
Justice
Environment, Health & Safety
Retail Services
Aid & Development
Research
Government & Constituent
Services
Energy
Public Utilities
Banking Services
Postal Services
Health
Public Administration
Tax & RevManagement
SAP AG 2006, Custom & Border Management / SAP-TATIS / 14
… is a Service Oriented Architecture with
Enterprise Services for flexiblepublic sector specific
application landscapes.
Enterprise Services Oriented Architecture (Enterprise SOA)
Open through web services and other standards – including a repository of public & private industries services
Easy to change,user friendly,
encourage innovation
No product but basis for developing and assembling of new applications and for integration of existing applications
Open, secure, reliable, scalable
SAP AG 2006, Custom & Border Management / SAP-TATIS / 15
The Key Elements of Enterprise Services Architecture
Service-enabled Process-integrated Model based
BUSINESS PROCESS PLATFORM
PEOPLEPRODUCTIVITY
EMBEDDEDANALYTICS
APPLICATIONCOMPOSITION
SERVICEENABLEMENT
Customs AgenciesDeclarant
Application ComponentsApplication Components
Enterprise Services
Repository
Business Process Platformfor Public Services
PartnerPartner BI(internal)
BI(internal)
ERP(internal)ERP
(internal)
Declarations Tariff bookRisk
Management Inspection
Partner Composite Application
RegistrationBusiness
RulesFramework
DunningClearing
InvoicingPayment
ExceptionCockpit
SAP Composite Application
Analytics
SAP AG 2006, Custom & Border Management / SAP-TATIS / 16
Example: Electronic Filing Services – Process View
Validate Taxpayer Details
Check Filing History
Lin Smith
Tax payer
Enter Return Data
Process Tax Return
Michael Foster
Tax agent
Tax & Revenue Management
Check Pre-payments
Print-out Result with Payment
Form
Send Return Data
…
SAP AG 2006, Custom & Border Management / SAP-TATIS / 17
SAP Public Sector Collection & Disbursement
Analytics
Example: Electronic Filing Services – System View
Validate Taxpayer Details
Check Filing History
Enter Return Data
Check Pre-payments
Print-out Result with Payment Form
Send Return Data
Process Tax Return
External Portal
BP Platform PS
Enterprise Service
Repository
Validate Taxpayer
Get Taxpayer Filing Objects
Get Taxpayer Filing History
Select Pre-Payment Items
Get Taxpayer Details
Get Taxpayer Address
SAP AG 2006, Custom & Border Management / SAP-TATIS / 18
Analytics
Example - Extended Electronic Filing Services
Validate Taxpayer Details
Check Filing
History
Enter Return Data
Check Pre-payments
Print-out Result with
Payment Form
Send Return Data
Process Tax Return
Exchange Infrastructure
External Portal
Services
Calculate Penalty and
Interest
Calculate Penalty
Agility: Calculate additional penalties and interest
Business Process Platform for Public Sector
Calculate Interest
SAP Public Sector Collection & Disbursement
SAP AG 2006, Custom & Border Management / SAP-TATIS / 19
Solution Overview
TATIS Technical TATIS Technical SpecificationsSpecifications
TATIScms was developed on open source technology using J2EE compliant open architecture. It is database and platform independent and can work with any 3rd party or legacy system: J2EE (Java)
Linux / Unix Platform
Oracle 9i (10i) RDBMS
Drools Rules Engine
Internationalization (Multi-language Support)
SAP Netweaver Migration & Certification
Integration to External Financial systems (SAP, Oracle, etc)
TATIS Technical TATIS Technical SpecificationsSpecifications
TATIScms was developed on open source technology using J2EE compliant open architecture. It is database and platform independent and can work with any 3rd party or legacy system: J2EE (Java)
Linux / Unix Platform
Oracle 9i (10i) RDBMS
Drools Rules Engine
Internationalization (Multi-language Support)
SAP Netweaver Migration & Certification
Integration to External Financial systems (SAP, Oracle, etc)
WTO/WCO & Best Practices WTO/WCO & Best Practices AlignmentAlignment
Aligned with WCO Revised Kyoto Convention
Harmonized System WTO Agreement on Customs
Valuation (ACV) WCO Best Practices (e.g. SAD) Provides Comprehensive Risk
Management-based Enforcement Program
Based on concept of “intervention by exception”
WTO/WCO & Best Practices WTO/WCO & Best Practices AlignmentAlignment
Aligned with WCO Revised Kyoto Convention
Harmonized System WTO Agreement on Customs
Valuation (ACV) WCO Best Practices (e.g. SAD) Provides Comprehensive Risk
Management-based Enforcement Program
Based on concept of “intervention by exception”
SAP AG 2006, Custom & Border Management / SAP-TATIS / 20
High Level Solution View
User Management Engine
Business Data Warehouse
Mobility
Trader Correspondence
Business Workflow
Analytics
NetWeaver Integration Platform
Mu
lti
Ch
an
ne
l In
terf
ac
e (
We
b,
FA
X,
ED
I)
TATIScms + mySAP Business Suite
Document Management
Case Management
CoreFunctionality
CrossFunctional
Tools
Invoicing Payment Clearing Task & Resource Management Business Rules Framework Dunning Exception Cockpit
Tariff Book Risk Engine Valuation Control Bonded Warehousing Bonded Manufacturing Transit Inspections Traveler Manifest
Usability Extensions
SAP AG 2006, Custom & Border Management / SAP-TATIS / 21
Comprehensive Customs Application Stack
Declaration Processing
Tariff Book
Bond Management, Prepayments
Administration & User Management
Risk Management and Inspection
Valuation Control and Inspection
Compliance &Enforcement
Transit
Bonded Warehousing
Bonded Manufacturing
DutySuspenseRegimes
Core CustomsAutomation
Reporting
Manifest
Traveler Management
SAP AG 2006, Custom & Border Management / SAP-TATIS / 22
Customs Declaration Life Cycle
Pre-Arrival Submission
7
4
2
3
1
5
Classification/Valuation
Formal Registration
Duty/Tax Calculation
Risk Assessment
Invoice/Billing/Payment
6
Reporting/Audit
Integrated Case Management
SAP AG 2006, Custom & Border Management / SAP-TATIS / 23
Par
tial
ly U
nkn
ow
n
Chan
ges W
ith Tim
e
Manageable
Risk Management: Strategic Objectives of RM Program
Developing a Customs Intelligence infrastructure or coordinating planning and steering operational activity;
Ability to gather, analyze, validate, store and retrieve intelligence;
Manage Customs interventions as exceptions to normal processing; and,
Focus limited inspection resources on where they are most needed.
SAP AG 2006, Custom & Border Management / SAP-TATIS / 24
Risk Management: Trade Segmentation
Candidates for Green ChannelRISK
SAP AG 2006, Custom & Border Management / SAP-TATIS / 25
Risk Management Program Overview
Building the Foundation
Workload Analysis Drives Key Policy Decisions Related to Risk:
Identify Primary Focus Industries
Establish Trade Priority Issues
Focus on Largest Importers
Develop Account Management Strategy
Strengthen Partnerships with Compliant
Traders and Service Providers
Initiate Legislative Program Reforms if
Necessary
SAP AG 2006, Custom & Border Management / SAP-TATIS / 26
Solution Risk Engine
Sorts reliable traders from
unreliable ones based on their demonstrated
compliance over time
Sorts reliable traders from
unreliable ones based on their demonstrated
compliance over time
All selection parameters are under Customs
control
All selection parameters are under Customs
control
Uniform risk management system for customs transaction processing systems
(declaration processing, manifest)
Uniform risk management system for customs transaction processing systems
(declaration processing, manifest)
Inspections are assigned to
specific teams
Inspections are assigned to
specific teams
SAP AG 2006, Custom & Border Management / SAP-TATIS / 27
KnownThreats
NewTraderRule
High RiskTrader
RandomRule
LowRisk
Trader
Selects for high priority intervention, where a particular threat is certain to occur
=
Selects for control any transactions involving a new trader, who presents an unknown threat=
=Selects for control any transaction involving a trader who has demonstrated poor compliance in his customs business
= Selects transactions at random to sample general trader population and provide “honesty” check on low risk traders
Selects for release transactions involving traders who have demonstrated a high degree of compliance over time in their customs business
=
= Selects for control transactions that match Customs defined criteria of possible threat (automatic step up/step down with each hit/miss)
Transaction Profiles
Applies filters
sequentially - in order of
the potential severity or
probability of threat
Applies filters
sequentially - in order of
the potential severity or
probability of threat
Risk Filters
SAP AG 2006, Custom & Border Management / SAP-TATIS / 28
Risk Analysis
System automatically calculates a compliance
rating for each trader who does business with
Customs
System automatically calculates a compliance
rating for each trader who does business with
Customs
Automatically updates profiles with inspection feedback – the system
“tunes” itself
Automatically updates profiles with inspection feedback – the system
“tunes” itself
SAP AG 2006, Custom & Border Management / SAP-TATIS / 29
Targeting Screen (sensitivity adjustments)
Customs sets system selection parameters for high and low risk traders (negative and positive selections)
Customs sets system selection parameters for high and low risk traders (negative and positive selections)
SAP AG 2006, Custom & Border Management / SAP-TATIS / 30
Wear-Off effect
Customs decides impact of old violations
on trader rating
Customs decides impact of old violations
on trader rating
SAP AG 2006, Custom & Border Management / SAP-TATIS / 31
Prevent tax loss from under-valuation, false invoicing and
Customs fraud in general
Collect price data of “identical or similar” goods needed for
Customs valuation purposes (i.e., valuation under methods 2 or
3, audit support, validation of related party prices, etc.)
Identify operations or traders that may require audit or
investigation
Prevent evasion of hard currency controls through over-
valuation
Ensure accuracy of external trade statistics
Valuation Control: Objectives
SAP AG 2006, Custom & Border Management / SAP-TATIS / 32
Allows Customs to obtain product data from importers at the level of
detail required to make valid price comparisons
Allows Customs to target imports that present high risk of under-
valuation (“reasons to doubt”), and deliver a control message to
Customs valuation examiner
Allows the Customs examiner to analyze declared prices against
historic data, and adjust for different trade levels, currency
fluctuation, mode of transport, and other WTO-allowed factors
Automatically builds an in-country, price database, accessible by
Customs managers, of good and bad prices for analysis, creation of
risk profiles, planning, etc.
Valuation Control: Design Features
Luxembourg Project Highlights & Lessons Learned to Date
Wrap up and Discussion
Customs & Border Modernization
TATIS/SAP Solution Offering: Overview & Demo
sample for a picture in the title slide
SAP AG 2006, Custom & Border Management / SAP-TATIS / 34
Paperless Customs and
Excise PROJECT Current implementation project:
Replacement of the existing joint system by Belgium and Luxemburg to process customs documents, provide Integration to NCTS and ensure integrated Financial Accounting
Selected data volumes 2004: 220.278 Single Administrative
Documents
8600 Excise Tax Documents (ACC4)
360+ users
PROJECT VISION
“Creating a paperless integrated customs administration environment that while enabling international trade in a secure manor provides an efficient, user-friendly interface to traders, facilitating compliance with law and saving administrative costs.”
PROJECT OBJECTIVE
Facilitate the development of cooperation between the customs administrations of the Member States of the European Union with a view to create an Europe-wide electronic environment in the area of customs
and indirect taxation Single view of the taxpayer/economic operator
Flexible architecture that will enable the subsequent integration of functionalities
For other customs missions (e.g. MASP)
Vehicle Tax, Road Tolling et. al.
Prevent fraud and the application of illicit tariffs using a risk management system
Process customs and excise declarations electronically
Bolster the effectiveness of the Customs Administration
Increase level of service to traders thereby facilitating compliance
KEY CHALLENGES Disparate legacy solutions across the state maintaining multiple
functions Inconsistent processes and duplication of effort
Customs Management Luxemburg: Objectives
SAP AG 2006, Custom & Border Management / SAP-TATIS / 35
Customs Management Luxemburg: Solution Architecture
SAP NetWeaver 2004s
Business Process PlatformPublic Services
EnterpriseServices
PSCD
Tatis cmsSAP Application
Components
SAD Rules Taric
Customs AgentEconomic Operator
MCC UITatis UI SAP UI
Core NCTS
Web UI B2B Interface
BI
Websphere
Tuxedo
Arctic Engine
Rules Engine
Enterprise Portal Luxemburg Customs
SAP AG 2006, Custom & Border Management / SAP-TATIS / 36
Customs Management Luxemburg: Schedule
20d
Oct 06 14
Mar
07
Go L
ive Q
3/0
7
CO
E F
AT
Cycle
1
Now
Development + Integrate L
ux T
ests
In
tg.
Sol.
Tests
in
Lu
x
12
Ap
r 0
7Data clean / Data migration Take-on/Rollout
COE -FAT Fixes-SAP Stds-Lux CRs-Final tests
CO
E F
inal
Delivery
to L
ux
SAP Stds partially included
Integration test: SAP PSCD Arch. to Cpt – Feb-07Tests: SAP PSCD Func. to Cpt – Mar-07PSCD Integration & Tests done in Cape Town Final Qualification in Lux – Apr-07
SAP Standards completed
Milestones Review by Lux and SAP in Capetown
Deliver
to S
AP
12
May 0
7
Deliver all FunctionsFor Lux Phase 1
x mths
Deliver
to L
ux
30
Ap
r 0
7
SAP AG 2006, Custom & Border Management / SAP-TATIS / 37
Key Lessons Learned so far
Commercial off the Shelf provides open, secure, scalable solution for specific LoB like Tax & Customs Management
Tax & Customs Policy and Administration needs to consider lead time for implementation of new regimes (e.g. Multi Annual Strategic Plan in Europe)
Policy needs to provide clear guidance and governance
Business needs to be on board for modernization project– Lux Airport 2nd largest cargo airport in Europe
– Significant impact on Luxemburg Economy (Transit Country for CEE goods to the US market)
Strong alignment between development (enhancement) project and implementation project needed
A new and fully integrated solution requires top executive commitment for change management
Luxembourg Project Highlights & Lessons Learned to Date
Wrap up and Discussion
Customs & Border Modernization
TATIS/SAP Solution Offering: Overview & Demo
sample for a picture in the title slide
SAP AG 2006, Custom & Border Management / SAP-TATIS / 39
Low compliance
Uncaptured revenue
Limited view of taxpayer
Multiple, redundant, stand-alone systems
Agility to meet business and legal changes
Fragmented access and Inefficient billing & collection
Single revenue type limitations
Risk of non or low compliance
Uncaptured revenue/duty
Limited view of taxpayer/trader
Best Practice aligned (WCO, WTO)
Continuous Innovation to meet regulatory and business process
changes
No risk scoring capabilities, limited visibility into taxpayer total obligations and status, and inability to track or match documentation results in poorly targeted, incomplete audit coverage
Maximize revenue collection and trader compliance
Comprehensive Customs and Revenue Management Suite
No method for detecting and reducing fraud and non-filing, wrong or incorrect declaration
No single view of taxpayer or taxpayer’s total obligation, resulting in lost revenue and lower compliance
Business Practice Improvement needed IT can helpPain points specific
Reforming Tax & Revenue Management and Customs & Border Management
For each tax, fee, revenue and payment type, and for each step in the revenue lifecycle a separate system is required. These are often, silos, custom-built, “one-off”, or legacy in-house systems with outdated technology.
Outdated stovepipe systems using point to point integration aren’t prepared to meet changing business and legal requirements
Intervention by Exception – Risk Management
Limited channels of access hinders taxpayer interaction, causing low constituent satisfaction and negatively impacting compliance rates
Taxpayers have no ability to access accounts and make payments on-line
Based on an open, scalable, secure Business Process Platform
Multiple systems, processes and personnel for different revenue types, (fees, taxes, payments) causes redundant data capture
Worldwide 24x7 Support
SAP AG 2006, Custom & Border Management / SAP-TATIS / 40
Further Information
Internet
www.sap.com/industries/publicsector/
SAP Service Marketplace: www.service.sap.com
www.tatis.com
Contacts
Gonda Marcusse, [email protected], SAP AG
Michael Eads, [email protected] , TATIS