Customer Survey - Tacomacms.cityoftacoma.org/planning/Hilltop-MLK Subarea/Retail Customer... · 1...

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1 MLK Subarea Plan Customer Survey Survey number (#1-4)____________ The Tacoma City Council initiated a process to develop a Subarea Plan and EIS for MLK. As a part of the process, we would like the opinions of MLK’s retail customers. Please circle the appropriate response and return your survey to the business counter, or fold, tape, and mail it to the address on the back. Please also, enter your phone or e-mail for our drawing of the gift certificate. Thank you. 5 Where did you take this survey? Shopping behavior – how often does your household shop at the following? MLK/Upper Tacoma Business District 6 Save-a-Lot? never yearly monthly weekly daily 7 Main Street Grocery? never yearly monthly weekly daily 8 Safeway? never yearly monthly weekly daily 9 Stop-N-Mart? never yearly monthly weekly daily 10 Vicala Market? never yearly monthly weekly daily 11 MLK Business District in general? never yearly monthly weekly daily Other Tacoma Business Districts 12 Stadium Business District? never yearly monthly weekly daily 13 6th Avenue Business District? never yearly monthly weekly daily 14 Old Town Business District? never yearly monthly weekly daily 15 Proctor Business District? never yearly monthly weekly daily 16 Dome Business District? never yearly monthly weekly daily Regional malls 17 Tacoma Mall? never yearly monthly weekly daily Central business districts (CBDs) 18 Downtown Tacoma? never yearly monthly weekly daily Where is your household most likely to shop or seek services for the following: Businesses in: 19 Food and drug? MLK Other Districts Tacoma Mall Downtown 20 Clothing and accessories? MLK Other Districts Tacoma Mall Downtown 21 Barber and beauty shops? MLK Other Districts Tacoma Mall Downtown 22 Cards, flowers, and gifts? MLK Other Districts Tacoma Mall Downtown 23 Housewares? MLK Other Districts Tacoma Mall Downtown 24 Hardware? MLK Other Districts Tacoma Mall Downtown 25 Auto service and gas? MLK Other Districts Tacoma Mall Downtown 26 Bank and financial? MLK Other Districts Tacoma Mall Downtown 27 Dental? MLK Other Districts Tacoma Mall Downtown 28 Professional and legal? MLK Other Districts Tacoma Mall Downtown 29 Artworks and galleries? MLK Other Districts Tacoma Mall Downtown 30 Eating and drinking? MLK Other Districts Tacoma Mall Downtown 31 Outdoor markets? MLK Other Districts Tacoma Mall Downtown Which factors affect your decision not to purchase in MLK? Reasons for not shopping in MLK least / most 32 Goods and services not available in MLK? 1 2 3 4 5 33 Better selection of goods and services offered elsewhere? 1 2 3 4 5 34 Better service provided elsewhere – friendly, helpful, etc? 1 2 3 4 5 35 Lower prices provided elsewhere? 1 2 3 4 5 36 More parking elsewhere? 1 2 3 4 5 37 Cleaner, more pleasant looking stores elsewhere? 1 2 3 4 5 38 Lack of public restrooms? 1 2 3 4 5

Transcript of Customer Survey - Tacomacms.cityoftacoma.org/planning/Hilltop-MLK Subarea/Retail Customer... · 1...

Page 1: Customer Survey - Tacomacms.cityoftacoma.org/planning/Hilltop-MLK Subarea/Retail Customer... · 1 MLK Subarea Plan Customer Survey Survey number (#1-4)_____ The Tacoma City Council

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MLK Subarea Plan Customer Survey

Survey number (#1-4)____________

The Tacoma City Council initiated a process to develop a Subarea Plan and EIS for MLK. As a part of the process, we would like the opinions of MLK’s retail customers. Please circle the appropriate response and return your survey to the business counter, or fold, tape, and mail it to the address on the back. Please also, enter your phone or e-mail for our drawing of the gift certificate. Thank you.

5 Where did you take this survey?

Shopping behavior – how often does your household shop at the following?

MLK/Upper Tacoma Business District 6 Save-a-Lot? never yearly monthly weekly daily 7 Main Street Grocery? never yearly monthly weekly daily 8 Safeway? never yearly monthly weekly daily 9 Stop-N-Mart? never yearly monthly weekly daily

10 Vicala Market? never yearly monthly weekly daily 11 MLK Business District in general? never yearly monthly weekly daily

Other Tacoma Business Districts 12 Stadium Business District? never yearly monthly weekly daily 13 6th Avenue Business District? never yearly monthly weekly daily 14 Old Town Business District? never yearly monthly weekly daily 15 Proctor Business District? never yearly monthly weekly daily 16 Dome Business District? never yearly monthly weekly daily

Regional malls 17 Tacoma Mall? never yearly monthly weekly daily

Central business districts (CBDs) 18 Downtown Tacoma? never yearly monthly weekly daily

Where is your household most likely to shop or seek services for the following:

Businesses in: 19 Food and drug? MLK Other Districts Tacoma Mall Downtown 20 Clothing and accessories? MLK Other Districts Tacoma Mall Downtown 21 Barber and beauty shops? MLK Other Districts Tacoma Mall Downtown 22 Cards, flowers, and gifts? MLK Other Districts Tacoma Mall Downtown 23 Housewares? MLK Other Districts Tacoma Mall Downtown 24 Hardware? MLK Other Districts Tacoma Mall Downtown 25 Auto service and gas? MLK Other Districts Tacoma Mall Downtown 26 Bank and financial? MLK Other Districts Tacoma Mall Downtown 27 Dental? MLK Other Districts Tacoma Mall Downtown 28 Professional and legal? MLK Other Districts Tacoma Mall Downtown 29 Artworks and galleries? MLK Other Districts Tacoma Mall Downtown 30 Eating and drinking? MLK Other Districts Tacoma Mall Downtown 31 Outdoor markets? MLK Other Districts Tacoma Mall Downtown

Which factors affect your decision not to purchase in MLK?

Reasons for not shopping in MLK least / most 32 Goods and services not available in MLK? 1 2 3 4 5 33 Better selection of goods and services offered

elsewhere? 1 2 3 4 5

34 Better service provided elsewhere – friendly, helpful, etc?

1 2 3 4 5

35 Lower prices provided elsewhere? 1 2 3 4 5 36 More parking elsewhere? 1 2 3 4 5 37 Cleaner, more pleasant looking stores elsewhere? 1 2 3 4 5 38 Lack of public restrooms? 1 2 3 4 5

Page 2: Customer Survey - Tacomacms.cityoftacoma.org/planning/Hilltop-MLK Subarea/Retail Customer... · 1 MLK Subarea Plan Customer Survey Survey number (#1-4)_____ The Tacoma City Council

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How would you rate the following existing conditions in MLK?

poorest / best 39 Maintenance of public roads, parks, and facilities? 1 2 3 4 5 40 Safety and security measures – police and fire? 1 2 3 4 5 41 Transportation services – roads, buses, rail transit? 1 2 3 4 5 42 Park and recreational conditions? 1 2 3 4 5 43 Building design and appearances? 1 2 3 4 5 44 Streetscape and public improvements? 1 2 3 4 5

MLK facilities – how often does your household use the following facilities?

45 Peoples Park? never yearly monthly weekly daily 46 Wright Park? never yearly monthly weekly daily 47 Peoples Community Center? never yearly monthly weekly daily 48 McCarver School? never yearly monthly weekly daily 49 Prairie Line and other Trails? never yearly monthly weekly daily 50 Downtown parks and amenities? never yearly monthly weekly daily 51 Thea Foss and waterfront amenities? never yearly monthly weekly daily 52 UW Tacoma campus? never yearly monthly weekly daily

What are your household characteristics?

53 Where do you live? MLK Downtown Tacoma Other Tacoma Federal Way Fife Puyallup Lakewood University Place Univ Place Vashon Island Other Pierce County King County Other

54 What age group are you in? 14-18 19-24 25-34 35-44 45-54 55-64 65+ Do you have any comments?

55 What is MLK’s best feature?

56 What would you improve?

Do you want to enter the $100 gift certificate drawing entry?

Name Phone/email For additional information about this survey or the planning process call Brian Boudet, Urban Planner, City of Tacoma, 253-573-2389, [email protected].

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MLK Subarea Plan/EIS Brian Boudet, Urban Planner City of Tacoma 747 Market Street, Room 1036 Tacoma, WA 98402