Customer Survey Findings
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Transcript of Customer Survey Findings
Get Satisfaction Customer Survey FindingsWhat Our Customers Say!
Get Satisfaction Customer Survey
• We surveyed our customers in the early summer of 2014 to understand the value they are getting out of their Get Satisfaction communities.
• We saw 188 responses and great results!
CUSTOMERS SAY: More than 57% say their community was essential in improving customer satisfaction & bringing customers back!
#1
CUSTOMERS SAY: 63% of customers found that using their community helped to improve knowledge of their customers!
#2
CUSTOMERS SAY: Creating a better customer support experience ranked highest followed by differentiating your brand and identifying new sale opportunities, and accelerating sales
#3
CUSTOMERS SAY: 92% that say their community helps get feedback and ideas from customer conversations!
#4
CUSTOMERS SAY: Through their community customers will be able to engage prospects earlier in the sales process in the future.
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CUSTOMERS SURVEY: 73% found that right now their community creates content that drives organic search traffic.
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CUSTOMERS SAY: An overwhelming majority of community users (90%) assert that their community provides better customer service throughout the process.
#7
CUSTOMERS SAY: Peer-to-peer communication is key! 65% use their community to get customers talking to each other!
#8
CUSTOMERS SAY: 80% claim that using their community helps to collect ideas for new products or features directly from customers.
#9
If you want to learn more about the value of your community and how a community can help you, visit our website to view customer case studies and other customer community resources.