Customer Service through the Facility
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Transcript of Customer Service through the Facility
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© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
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Your business is important to your customers.
They count on you to help them glide quickly and efficiently
through your grain business.
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They will
go
somewhere
else
They will
tell others
about their
negative
experience
and/or
![Page 3: Customer Service through the Facility](https://reader030.fdocuments.us/reader030/viewer/2022020301/588a006e1a28ab0f388b685b/html5/thumbnails/3.jpg)
© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
Customer Service through Your Facility
3
Automating part or all of your grain
business makes your world more
efficient.
But what about
your
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© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
Customer Service through Your Facility
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A customer’s experience is a
direct
on your business.
![Page 5: Customer Service through the Facility](https://reader030.fdocuments.us/reader030/viewer/2022020301/588a006e1a28ab0f388b685b/html5/thumbnails/5.jpg)
© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
How do you ensure a good experience?
Know your customers’ needs and not only meet them, but
anticipate and exceed them.
You can do this throughout your facility!
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© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
Creating Scale Tickets
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Automating ticket
creation reduces the
risk of error from
manual entry.
No more
handwritten
tickets!
![Page 7: Customer Service through the Facility](https://reader030.fdocuments.us/reader030/viewer/2022020301/588a006e1a28ab0f388b685b/html5/thumbnails/7.jpg)
© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
RFID Reader– Captures Even More Data
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Cards stay with the truck, so just a swipe of
the card captures all essential info.
Instantly identifies hauler & tracks load
through facility.
Drivers
stay in the
trucks
Traffic KEEPS
MOVING!
![Page 8: Customer Service through the Facility](https://reader030.fdocuments.us/reader030/viewer/2022020301/588a006e1a28ab0f388b685b/html5/thumbnails/8.jpg)
© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
Message Boards: the Great Communicators
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Drivers
know at a
glance where
to go
Boards validate
ticket information
& communicate pit
location
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© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
Outside Printers: Convenient Time-savers
Drivers can stay in their
vehicles, saving time
Traffic keeps moving
Cuts ticket time to
about one minute
Scale operator can focus
on other tasks, not
ticket distribution
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Driver can grab
a ticket without
leaving the
truck
![Page 10: Customer Service through the Facility](https://reader030.fdocuments.us/reader030/viewer/2022020301/588a006e1a28ab0f388b685b/html5/thumbnails/10.jpg)
© 2015 Cultura Technologies, LLC, its subsidiaries and affiliates. All rights reserved.
Scale Automation = Improved Customer Service
for YOU and YOUR CUSTOMERS!
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