Customer Service System with Chatbotcse498/2018-01/schedules/... · Credit Card Point of Sale...
Transcript of Customer Service System with Chatbotcse498/2018-01/schedules/... · Credit Card Point of Sale...
![Page 1: Customer Service System with Chatbotcse498/2018-01/schedules/... · Credit Card Point of Sale Terminals Manuals (QRGs) are physical Customer service is time consuming ... Chatbot:](https://reader034.fdocuments.us/reader034/viewer/2022042221/5ec7f38e714be4642518229d/html5/thumbnails/1.jpg)
From Students…
…to Professionals
The Capstone Experience
Project PlanCustomer Service System with Chatbot
Team Phoenix GroupFatema AlsalehSarah Fillwock
James FinchAman Goshu
Dan Shumaker
Department of Computer Science and EngineeringMichigan State University
Spring 2018
![Page 2: Customer Service System with Chatbotcse498/2018-01/schedules/... · Credit Card Point of Sale Terminals Manuals (QRGs) are physical Customer service is time consuming ... Chatbot:](https://reader034.fdocuments.us/reader034/viewer/2022042221/5ec7f38e714be4642518229d/html5/thumbnails/2.jpg)
Functional Specifications
• Phoenix Group
Credit Card Point of Sale Terminals
Manuals (QRGs) are physical
Customer service is time consuming
• Improve Customer Service
Digitize hard copies of manuals
Chatbot: FAQs
The Capstone Experience Team Phoenix Group Project Plan Presentation 2
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Design Specifications
• QRG Management Application
Browse and search by keywords
View QRG as an e-book
Add QRGs using tablet camera
Edit QRG information
• Web-based Chatbot
Chat window on website
Customers can ask general questions
The Capstone Experience Team Phoenix Group Project Plan Presentation 3
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Screen Mockup: QRG Home Screen
The Capstone ExperienceTeam Phoenix Group Project Plan
Presentation4
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Screen Mockup: QRG View Screen
The Capstone ExperienceTeam Phoenix Group Project Plan
Presentation5
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Screen Mockup: QRG Edit Screen
The Capstone ExperienceTeam Phoenix Group Project Plan
Presentation6
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Screen Mockup: QRG Admin Screen
The Capstone ExperienceTeam Phoenix Group Project Plan
Presentation7
![Page 8: Customer Service System with Chatbotcse498/2018-01/schedules/... · Credit Card Point of Sale Terminals Manuals (QRGs) are physical Customer service is time consuming ... Chatbot:](https://reader034.fdocuments.us/reader034/viewer/2022042221/5ec7f38e714be4642518229d/html5/thumbnails/8.jpg)
Screen Mockup: Chatbot
The Capstone ExperienceTeam Phoenix Group Project Plan
Presentation8
![Page 9: Customer Service System with Chatbotcse498/2018-01/schedules/... · Credit Card Point of Sale Terminals Manuals (QRGs) are physical Customer service is time consuming ... Chatbot:](https://reader034.fdocuments.us/reader034/viewer/2022042221/5ec7f38e714be4642518229d/html5/thumbnails/9.jpg)
Technical Specifications
• QRGs Manager
Windows Optical Character Recognition (OCR) API for feature extraction.
Windows Automatic Speech Recognition (ASR) API for voice commands.
• Chatbot
Microsoft LUIS for Natural Language Processing.
• MongoDB database
Store/query QRGs.
Query the answers to the Chatbot questions.
MongoDB C# Driver for the database interactionsThe Capstone Experience Team Phoenix Group Project Plan Presentation 9
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System Architecture
The Capstone ExperienceTeam Phoenix Group Project Plan
Presentation10
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System Components
• Hardware Platforms Windows 10 Surface Pro/Desktop
Local Windows 2012 R2 server
• Software Platforms / Technologies QRGs ManageroUniversal Windows C# Framework in Visual Studio
ChatbotoMicrosoft Bot Framework
The Capstone Experience Team Phoenix Group Project Plan Presentation 11
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Risks
• Optical Character Recognition Process image and extract relevant info Various lighting conditions and angles
• Data Transfer Speed Searching through hundreds of QRGs Stress test the data transfer rate
• ASR Both open-source and accurate Test various packages
• UI Getting UI to look good on any device Test UI on tablets and desktops
The Capstone Experience Team Phoenix Group Project Plan Presentation 12
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Questions?
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