Customer Service Essentials
12
Customer Service Essentials
description
Customer Service Essentials. Walk In The Customer Shoes. Greet Me. Value Me. Help Me. Listen To Me. Invite me Back. First Impressions. Did you know that 80% of communication is non-verbal. Phone Etiquette. 86% of the message received is through tone of voice!. How to Handle - PowerPoint PPT Presentation
Transcript of Customer Service Essentials
![Page 1: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/1.jpg)
Customer Service
Essentials
![Page 2: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/2.jpg)
Walk In The Customer Shoes
• Greet Me.• Value Me.• Help Me.• Listen To Me.• Invite me Back.
![Page 3: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/3.jpg)
First Impressions
![Page 4: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/4.jpg)
Did you know that 80% of communication is non-verbal
![Page 5: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/5.jpg)
Phone Etiquette
86% of the message received is through tone of voice!
![Page 6: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/6.jpg)
How to Handle Angry Customers
http://www.liveleak.com/view?i=2c0_1249654686
![Page 7: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/7.jpg)
Because I take careOf myself first,
I can take care of others even better
![Page 8: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/8.jpg)
![Page 10: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/10.jpg)
SacWorks Events Calendar
The SacWorks Events Calendar/Events Scheduler will be used to schedule and enroll Center/Site customers into workshops.
![Page 11: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/11.jpg)
Your Success Starts Here!
![Page 12: Customer Service Essentials](https://reader036.fdocuments.us/reader036/viewer/2022062520/56816103550346895dd047d2/html5/thumbnails/12.jpg)
Thank you!