CUSTOMER SERVICE - vestergaardcompany.com · Customer Service Manager Tel. +45 4642 2204...
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CUSTOMER SERVICE VESTERGAARD COMPANY
Transcript of CUSTOMER SERVICE - vestergaardcompany.com · Customer Service Manager Tel. +45 4642 2204...
CUSTOMER SERVICEVESTERGAARD COMPANY
Vestergaard Company's service team offer on-site service and repair on Vestergaard GSE by highly trained service technicians.
CUSTOMER SERVICE TEAM TECHNICAL SUPPORT & SPARE PART DELIVERIES
Technical support - during business hours - from 08:00 -16:00 hours CET and 08:00 - 15:00 on Fridays.
Extended telephone support (HOTLINE) +45 4030 3894 - during the winter de-icing season (from October 1 - March 31) from 6:00 to 08:00 and 16:00 – 22:00 CET on weekdays and from 8:00 to 18:00 CET on weekends
Technical assistance on site If urgent a service technician will be at your site within 24 hours, if requested.
Short delivery time Delivery of original spare parts within 24 hours after receipt of order and for European customers before noon on the following day. Send your order via e-mail to: [email protected]
Vestergaard’s Service Department has set benchmark for the whole industry due to unmatched dedicated after-sales service
A Vestergaard service technician will be at your site within 24 hours, if requested.
Standard spare parts delivered within 24 hours after reciept of order and for European customers before noon the following day.
Contact Customer Service directly +45 4642 2370
Webshop Easy and quick ordering of the most standard spare parts at Ves tergaard’s service web-shop. For more information concerning the web-shop, please get in touch with us.
Vestergaard Service Trucks are fully equipped with standard service- and repair parts
SERVICE KITDESIGNED ESPECIALLY FOR YOUR UNIT(S)
If you choose to perform your maintenance yourself, we can deliver aservice kit especially designed for your unit!
A service kit contains various parts, such as:
• Diaphrams, valves and o-rings for fluid pumps• hydraulic filters, engine oil filters and air filters• fluid heater parts, nozzles and gaskets• parts for cabin heater• grease• gear oil
For quote, please send us Vestergaard production (ON)number(s) for your unit(s), and we will design the exact service kitfor you.
You can contact Customer Servicedirectly at phone number:
+45 4642 2370 or email us at:[email protected]
CUSTOMER SERVICES
» Status inspection
» Summer overhaul
» UVV-check
» BGV-A3-check
» Heater service
=> A service report is issued and sent to customer after above service/work
» Delivery of spare parts within 24 hours
» Warranty extension
» Service contract
» Training of your staff
» Service report
Service Contract with Vestergaard
We encourage you to sign an agreement - a service contract - with Vestergaard Service Department.
A service contract will:
• give you a fixed price for service in the contract period• give you the security of a regular service, planned automatically by Vestergaard each year• ensure you a ready performance of your unit(s) when deicing season begins.
VCAS technical issues / trouble shooting, etc.: Special transport & shipment - spare-parts:
Carsten Daugaard Laursen
Customer Service Manager
Tel. +45 4642 2204
Ebbe Poulsen
Shipping & Transportation
Tel. +45 4642 2219
Henrik Lolck
Customer Service Support
Tel. +45 4642 2276
Henrik Stouby Tolstrup
Customer Service Support
Tel. +45 4642 2259
Axel Gaard Hansen
Order Processing
Tel. +45 4642 2231
Henrik Lund Christiansen
Order Processing
Tel. +45 4642 2294
Gabriella Stuhler
Customer Service Correspondent
Tel. +45 4642 2258
Carsten Steen Hansen
Customer Service Support
Tel. +45 4642 2200
Jane Hyldig
Customer Service Correspondent
Tel. +45 4642 2290
SPARE PART ORDERS:
Palle Schmidt
Customer Service Support
Tel. +45 4642 2247
Vestergaard Company A/SSkullebjerg 31 • GevningeDK-4000 Roskilde • DenmarkTel: +45 4642 2222Tel. direct: +45 4642 2370Fax: +45 4642 [email protected]
