7/24/2019 Customer Service Account Manager In Portland Oregon Resume Caroline Anderson

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Caroline Anderson615.207.7180Portland, OR 97213 CarolineAnderson.caroline@gmail.com

www.linkedin.com/in/carolineanderson7

SUMMARY

An experienced account manager exceptionally skilled at sustaining rapport while optimizing keyaccounts through relationship-building, identifying specific needs, and recognizing newopportunities. A professional experienced at planning and executing meetings for ExecutiveManagement, able to work independently or to collaborate with a team to achieve results.

Customer Service Problem Solving/Resolution NegotiationsMulti-tasking Administrative Liaison Strategic PlanningBuilding Partnership Relationship with Clients Superior Communication Skills

PROFESSIONAL EXPERIENCE

NATIONAL ASSOCIATION OF CREDIT MANAGEMENT-Northwest,Portland, OR 2011-2015Formerly NACM Oregon is an affiliate of the National Association of Credit Management. A tradeassociation dedicated to improving accounts receivable management and the performance oftodays business credit manager and staff. They provide a suite of products, services and tools tothousands of businesses used to improve companies financial success.

National Account Executive, 2011-2015Managed and directed the daily oversight of the organizations key national and regional accounts.Duties included handling sales, negotiating contracts, renewals, reporting, data collection, andproviding customer service.

Maintained a 98% account retention rate on new and existing accounts Annually increased revenue by at least 25% from growing existing accounts and developing

new business

Created a new account form which eliminated the need for seven separate forms andsubstantially reduced paperwork for processing new accounts

National Industry Group Administrator, 2011-2015Planned, coordinated national industry group meetings in cities throughout North America.Traveled with groups to facilitate and monitor meetings for antitrust compliance. Provided on-sitemeeting support and meeting administration. Duties included planning agendas, procuringspeakers, selecting meeting sites including cities, hotels, restaurants, transportation and contractnegotiation. Served as secretary on group boards and provided procedural guidance. Ensured &

maintained confidentiality and professionalism. Served as liaison between contractors, organizers,clients and management.

50+ member companies changed service providers to the NACM Oregon affiliate when I leftNACM S-C. so I could continue as their group administrator

Restructured a struggling group which increased participation and membership growth

Formed a new National Industry Group for Canadian Retail Suppliers

7/24/2019 Customer Service Account Manager In Portland Oregon Resume Caroline Anderson

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Caroline Anderson 615.207.7180 Page Two

NATIONAL ASSOCIATION OF CREDIT MANAGEMENT-S.C. REGION, Nashville, TN 2001-2011Division ManagerManaged the organizations southern division and administered 3 National Industry Groups.Duties included sales, renewals, negotiations, account management, customer service and actingas a liaison between members, the Association, and the Associations vendors. Budgeted andplanned and executed the divisions educational programs, meetings and events. Participated inorganizations annual budget planning.

Increased division revenue by 100% within my first 2 years

Formed a new National Industry Group for North America Hardwood Wholesalers

Discovered new business which grew an existing account from 10k to 150k annually

PBB TransIT/INNOVATIVE COMPUTING CORPORATION,Nashville, TN 1999-2001Regional Account ManagerDeveloped and increased customer base for new transportation software while maintaining a 95%

retention rate on new and existing accounts. Duties included prospecting and closing newaccounts, handling written communications, assisted in the development of marketing plans, andwas the administrative liaison between sales management and the Implementation Department

EDUCATION / TRAINING

Bachelor of Business Administration, Business Information SystemsTennessee State University, Nashville, Tennessee

Certified Group Administrator

CIVIC AND VOLUNTEER ACTIVITES

Lilys Garden-Board of Director-a boundless playground in Nashville, TN designed to be 75%

handicapped accessible allowing children with physical disabilities to play alongside children of all

abilities.

Nashville CARES-Event Volunteer