Customer satisfaction and Organizational Culture

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Customer Satisfaction Firms with higher culture scores have higher customer satisfaction ratings. All content and images Copyright © 2010 Denison Consulting, LLC. All Rights Reserved.

Transcript of Customer satisfaction and Organizational Culture

Page 1: Customer satisfaction and Organizational Culture

Customer SatisfactionFirms with higher culture scores have higher customer

satisfaction ratings.

All content and images Copyright © 2010 Denison Consulting, LLC. All Rights Reserved.